Such a great company. Thank you for your attention to detail and all your help. If you want a…read morecompany that cares about you and your family needs, reach out to them.

I've worked with Shonda for 17 years and she is extremely knowledgeable with all insurance…read moreproducts. I have auto, home, life, disability, long term care, and pet insurance through State Farm. I trust her with everything and highly recommend you get a second opinion from her!

Janie literally has the patience of a Saint. She can deal with extremely difficult cases with class…read moreand professionalism. I am an extremely difficult person to deal with (no, seriously) and Janie is amazing. When I first signed up with Farmers a year ago from State Farm. She had explained to me that at the rates that State Farm had been charging me doubled of what she offered and I barely had any coverage. With Farmers she got me double the protection and a lower rate. She even explained how the insurance policy works. Which honestly I don't think anyone actually had ever done before. Seriously. Usually insurance agents will say things in a way to legally tell you what they are giving you but not actually tell you what you are getting. Janie is absolutely up front with everything. She goes the extra mile in everything that she has done for me. I am extremely happy with my policy. In my opinion you can't find better than Janie Mormon.

Ive been working with Janie for years and I'm very happy with her management of my auto-home-rental…read morepolicies on behalf of Farmers. Janie and I have a very good relationship and it's been helpful to talk to her as opposed to other reps because she has extensive knowledge and understanding. My ex-spouse even asked me to connect him with Janie so that HE can make the move to her client list.

Rondy is fantastic! He offered the best home insurance quote and was very responsive and helpful on…read moreseveral occasions when I used his service. Other than that, as a former Israeli, I would always be more inclined to use the services of a U.S. Army veteran.

I was the victim of fraud. Mr Kilpatrick was misleading and dishonest. Because of his shady…read morepractices I was entitled entitled to a full premium refund plus some. Beware!

Can you imagine an insurance agent helping you save money on your premiums while getting the just…read morethe right amount of coverage? Well, imagine no further. Dan was A-MA-ZING and I would strongly recommend him to anyone looking for Insurance. He will be my go-to for any further insurance needs we may have... thank you Dan! You are wonderful!!!!!

Dan was able to review our coverage, get us BETTER coverage and for LESS money. He gave us honest…read morerecommendations and made suggestions that made him less money, but they were the best options for me and my family. He's trustworthy and looking out for your best interests.

My Mom asked me to post this on her behalf regarding the excellent service she has received thus…read morefar after changing her Nationwide Agency to the Felix Chavez agency in Round Rock. Her first in person encounter was with Samira and Brian was during Thanksgiving week. She went to their office around closing time without an appointment. Samira and Brian stayed late to get the information regarding her policies so that she could transfer agencies. After the new year my she wrote to Samira during the time that Samira was out of the office. My mom couldn't believe that Samira responded to the email by 10 am the morning she returned to the office!! My mom is very impressed so far with the curtesy and attention that the Felix Chavez agency gives to their clients!

Thank you Delanie for all your help. You did a great job teaching us. It is so hard to find…read moresomone who will take the time to explain in such detail as you did.

Hard to reach. No longer the farm and ranch go to agency. Even Allstate had better rates for our…read morecars

This place is very complicated, the staff is not very friendly and nobody knows what's going on…read more I've been with this company for almost 3-4 years now, I must say I am very disappointed in the way the agents handle their "customer service." I highly recommend you pay a little bit extra and go elsewhere trust me it'll be the best decision you'll ever make. PS: The autopay/billing system here sucks, it kicks you off intentionally to make you pay extra fee's even though you've done all of the requirement and have a lot of cash in your account. Good luck to you all!

Kat was awesome! Got me a great rate on my renewal today. My rate was going up by 22%. she was able…read moreto get it lower than previous year.

Joana is the best. She has a good knowledge and extremely customer oriented executive. She has…read morehelped in my home insurance and given me the best price. Thank you Joana. Happy customer

Rob is an amazing insurance agent! He saved me a lot of money when I moved my home, auto, and live…read moreinsurance over to him. He and his team are always super responsive and helpful on the phone when I have questions. Highly recommend!

From the owner: At Shonda Hetherington State Farm, we are proud to serve Round Rock, TX, and the surrounding…read moreWilliamson County communities with reliable insurance coverage they can count on. We strive to provide the highest quality multi-line insurance products and financial services including auto insurance, homeowners' insurance, renters insurance, life insurance, health insurance, business insurance, and much more. Stop in and meet with our experienced insurance team for a free quote.

When I called to have them fix the fact that they charged my credit card twice for the same monthly…read morepayment ..all I got was a very unprofessional answer as usual and sorry I have to wait until they can fix it next week.. after that I realized I was talking to my self on the phone . The lady at front (very unprofessional) found a easy way out to not deal with my complaint..by just hanging up on the call.. so typical from this insurance companies.

They never canceled my son's house policy when asked to…read more They doubled my insurance policy with Travelers without even calling me. I verified the amount was wrong through another agent for the same coverage and learned that they make a commission on the renewal amount. I fired Teresa Kitchens and am very sorry I referred her to my friends.

Teresa Kitchens and her Team do an absolutely fantastic job- would highly recommend calling them if…read moreyou are in the market for personal or business insurance. They are friendly, thorough and they really care about their clients. All around a great experience - can't say enough positive things about Teresa and her Team!