Extremely pleased with the service from "that roof repair guy"…read more Got it done fast and so reasonable. Highly recommend!

We were selling our home. Learned through the home inspection some shingles had been blown off and…read moreothers were loose. Daniel was quick to reply and offered an extremely reasonable quote for the work to be done. As we had extra shingles in the attic. Others were going to take weeks to get out there. He offered to do the work in just a couple of days time. We wish him lots of success!

Called company asking for repair of fascia/gutters damage. New roof was just put on in 2018, it is…read more7 years old now. Appointment made representative came out. During visit went from fascia/soffit, gutter repair to adding a small section of roof repair. After consultation with his "Operation Head" we went to FULL roof replacement, gutters, soffit/fascia and a $18,000 dollar price tag. I inquired if we could just do the immediate repairs of fascia/soffit and gutters. Again after speaking to the "Operation Head" we were told no. We either had to do it all or nothing from this company. So advertisement of them doing REPAIR is false they will say the cant guarantee their work unless they do everything. So if you call them be prepared to be bamboozled and expect a crazy high price.

I was told by a contractor who cleaned out my gutter that my leaf guard might need fixing. I…read morecontacted Baker Home exteriors and they promptly scheduled an appointment. Henry Bradford arrived on time and examined the leaf guard and concluded it was in good condition and didn't need fixing. I appreciated the candid assessment, which revealed that I did not need to spend any money (the examination was free).

Kenneth did a great job for me! He diagnosed a roof leak, repaired some loose panels on the roof…read moreand cleaned all gutters on my home. He is knowledgeable, dependable and fair with his pricing!

I was afraid we'd need major repairs or, worse, a whole new roof. Kenneth quickly found that our…read moreleak problem was minor and that he could fix it in short order. We have a very steep-pitched roof, but he roped up and looked like he used good safety precautions in his work. He also cleaned our gutters. I was so pleased that he did not try to get us to buy more than we needed. We will be pleased to use his services again in future.

We had a leak in our roof and these guys came out for an estimate. Out of the three roofers who…read morecame, they were the only ones to recommend also checking in with a plumber about the pipe coming out of the roof. We followed their recommendation, worked with a plumber, and then had DLV make some other small fixes they'd recommended. When they came out for the repairs, they went above and beyond by painting the white pipe the plumber put in to make it blend with the roof more. They didn't charge extra for that, they just took the initiative. Also had a great experience with the scheduling staff. Katherine was even able to coordinate with us to have the team come sooner when there was a cancellation.

Terrible stay away from DLV, I can't imagine a worse experience, initial quote which I agreed upon…read moreturned out to be non-color matched hip and roof shingle, then they charge me to get the correct stuff, all along the correct hip shingles are well documented on the Presidential TL bundle wrapper. The first crew turns out to be subcontracted (even though DLV's salesman emphatically stated they don't subcontract), it was this crew who refused to install the hip shingles because the color clashed so badly. After waiting six weeks for the correct hip shingles to arrive through the hail and storms of April they then send a second subcontracted crew. Of course the second crew neglects to trim back the material at the ridge vents creating complete blockage, I bring this to DLV's attention and they argue with me, I say I'm bringing in an engineer, and they say let's have a certainteed inspector look at it for my 5-star warranty, of course the inspector sides with me. Stay away, far, far, away. This Asheville, NC DLV organization, sucks, plain and simple. I would have been better off with a storm chaser, stay far, far away. James, are you listening?

I hired them after Helene for extensive repairs to my roof and elsewhere around my house, largely…read moredue to a tree falling on the house. Took them nearly nine months to do the job, nearly cost me thousands in coverage from my insurer due to poor documentation of my damages professional negligence and poor communication, and they breached a portion of the contract by refusing to do the last portion of the project. I'm now left hanging to seek an alternative contractor on my own. The work they did complete, eventually, was fine. The project management, communication and customer commitment was abysmal. Never again.

AVOID AT ALL COSTS! If I could leave a 0 star I would and I am a really patient person. I was…read moreoriginally told 4-6 weeks. I put a deposit of $14000 down in the beginning of December. Mid January I started calling asking for an update. Corey doesn't answer the phone or return call. Brandon Lee doesn't answer the phone or return calls. Kip Frady stopped answering, couldn't leave a message because his voicemail is full till this day, and Katie in the office is helpless because the guys dictate everything. I was calling daily trying to get my roof scheduled. My house was hit with a tree during Helene and none of the interior could get done until the roof was done. They didn't even start my house till end of March - which I was pissed. Again calling every week, no responses, but they had my money and I was stuck. Then they tried to skirt the system and not have the trusses inspected. Donny - been doing this my whole career- tried to play dumb and was a jerk. I had to hire a structural engineer, I had to find all their mistakes to get them to fix it, and it put me behind another month. All because they took on too many jobs, money hungry, while people are just trying to rebuild and MOVE HOME after their home was destroyed. They couldn't care less, tried to avoid inspection, did shitty work, and now I'm stuck with it. I WISH I NEVER HIRED THIS COMPANY. AWFUL COMMUNICATION. Everyone blames everyone else. NO ONE answers the phone, no one takes accountability for their work. Nothing. AVOID AT ALL COSTS!

Great value and great price. Very responsive and skilled and did a great job in one day and charged…read moreexactly what they estimated. I spoke to prior clients and they have great references. Highly recommend. Also they have been in business for a while and are 3 generations of roofers.

From the owner: Roofing contractor in Asheville, Hendersonville, and Waynesville North Carolina…read more 24 hour emergency service is available.

I hired Southern Classic Roofing in the aftermath of Hurricane Helene to address damage to my roof,…read morespecifically the front slope, as outlined in my insurance adjuster's scope of work. The insurance payout for this portion of the roof was approximately $4,000. During the initial consultation, I was presented with options, and the company strongly recommended replacing the entire roof, stating they only used architectural shingles. As a first-time homeowner dealing with significant roof damage, I may have had somewhat high expectations. I opted to proceed with replacing only the damaged section as per the insurance scope, which they agreed to do for $4,000 via text. I paid a 50% deposit, and a few weeks later, on December 11, 2024, a crew arrived to perform the work. Notably, none of the individuals I had previously interacted with were present. Shortly after the crew completed the work, and based on the assumption that the agreed-upon work was completed, I paid the remaining balance. In February 2025, a subsequent windstorm resulted in shingles being blown off again. A new insurance inspection revealed significant issues: only approximately one-quarter of the roof had been replaced, and 3-tab shingles, not the architectural shingles I had assumed, were used. The adjuster also indicated improper installation. I contacted Southern Classic Roofing via email, expressing my concerns regarding the discrepancy between the work done and the agreed-upon scope and price. I emphasized feeling misled and requested a refund. A representative from Southern Classic Roofing responded, disputing the claim of improper installation. They stated that the $4,000 was used to replace the smaller section due to the need to repair underlying wood structure, a detail that was never communicated to me prior. They again recommended replacing the entire roof. I requested an itemized invoice, which was never provided. After further communication and another inspection by a representative, they agreed to return and replace the missing shingles and apply additional adhesive to other loose shingles. Nearly a month has passed, and this work has not been completed. While I appreciate the initial promptness in addressing the hurricane damage, I am ultimately dissatisfied with the quality of communication and the execution of the work. The discrepancy between the agreed-upon scope, the actual work performed, the materials used, the premature payment of the remaining balance, and the lack of transparency regarding the wood repairs has led to significant frustration. As a first time home owner, I do understand there is a learning curve, but I feel a more open line of communication would have prevented a lot of the issues I have encountered. I am now in the process of hiring another roofing contractor to replace the entire roof. My primary complaint is the lack of clear and consistent communication. I feel I was not given the necessary information to make informed decisions. I would not recommend this company.

This is the company you wish all companies were like. Prompt, fair, courteous, honest, transparent,…read morequality work (roof maintenance and pressure washing). Colby and his team did a great job, delivering everything they said they would and more. Very happy with Southern Classic's work and will look for more ways to hire them.

I want to share a recent experience I had with Best roofing company in Asheville NC I was…read moresubcontracted to perform several jobs for them, and despite completing the work as agreed, I have not received payment for my services. I've made numerous attempts to contact Shane Delahoz to resolve this issue amicably, but unfortunately, my efforts have been ignored. As a professional in the industry, I believe it's important for others to be aware of my experience before entering into any agreements with this company. If anyone else has had similar experiences or knows how to assist in resolving this matter, please feel free to reach out. Thank you for your attention and support. This post is factual, avoids inflammatory language, and seeks to inform others while also asking for support and advice. These are the addresses that we completed roof installation and best roofing company did not paid us We have talk to other Hispanic roofers like us and find out that Shane Delahoz uses Latino Crews and then do not pay them because he knows that Latina Crews normally don't like to bother with lawyers and he can get away with it. 3184 North clear creek road 3454 Cullowhee Mountain Rd Cullowhee, NC 28723 10 Rex Allen Ln Candler, NC 28715 United States

From the owner: Best Roofing Company has become one of Asheville's most respected roofing contractors by upholding…read morea customer service philosophy that makes our customers want to do business with us again. We service and install all types of residential and commercial roofing products. We are roof replacement and restoration specialists, identifying problems and correcting them prior to major roof system failure and interior damages. We help our clients improve the value of their property by providing superior materials and workmanship on all projects.