Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Kevin Ward was extremely helpful throughout the insurance shopping process. He took the time to run…read moremultiple home and auto quotes, answer all of my questions, and explain the differences in coverage in a way that was easy to understand. I really appreciated his time, responsiveness, and honest advice. He was great to work with throughout the process and I'd definitely recommend him to anyone shopping for insurance.

My partner & I recently relocated to Austin. We've been State Farm customers for 2 decades so we…read morewere looking for a good State Farm agent in this area. Much to our delight we were put in touch with Bob Jennings office. Sylvia was a gem, all it took was a quick phone call and she collected all of our information from Nevada and transferred it over to us. This was the easiest transition we've experienced yet -- and we move a lot! Thanks so much for your awesome service Sylvia!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

Today Tanya helped me figure out the simplicity of setting up the Beacon in my car, which turned…read moreout to be a lot easier than I realized. She was kind and patient with me. I also signed up for road service which was a lot less expensive than the road service I've had for the last 20. I didn't bother checking out a better rate because I'm pretty sure I have the best one for my car, rental and personal items and now road service. I'm very happy with this State Farm Agency under Trish and after a decade with them I have no interest in changing. Highly recommended!

I worked with Kim to transfer my auto insurance coverage from New Hampshire to Texas. Kim walked…read moreme through the policy components and the timing of the transfers from State Farm in NH to my new policy in TX. Thanks Kim! Amy C.

As a commercial production company, we are required to carry a great deal of insurance. Owned…read moreEquipment, rented equipment, owned and hired auto, workmans comp and a robust production insurance package that safeguards us and or clients. Alycen and her staff have always been there when we need them. That's a lot when we are setting up for a shoot. If you want personal service and a group that will make sure you fully understand your options, go with Alycen.

Alycen and Dusty are amazing. I was impressed how knowledgably Dusty was able to provide an…read moreanalysis of my previous coverage and explain all the options available. I felt taken care of with prompt and thorough service and clear communication. All my questions were answered, and I knew I had found the insurance agent I wanted going forward. I highly recommend Alycen and Dusty if you need home, auto, or business insurance.

Candice is amazing ! I can't recommend her enough. She made my first time finding my own insurance…read moreagent easy and as painless as possible. She also keeps in contact to answer any questions that may arise. Not to mention all the sick swag she sent me home with.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Austin, TX area since 2023, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

What can I say?! Matt and Diversified Insurance know customer service, and know their business…read morebackwards and forwards. Matt understood my needs and educated me (first time home buyer) throughout the entire process to ensure that I understood EXACTLY what I was buying, and how I could save the most money. I bought a homeowners insurance policy for my new northwest Austin home, and he bundled our auto insurance policies to get us even more savings compared to our old car insurance plans with Geico. Communication was constant, and he worked late to help me get what I needed by my deadline. Highly recommended.

This place is top notch as far as customer service goes. I worked with Matt to get commercial…read moreinsurance for my business. I was so worried about all the paperwork involved but Matt made it simple. He explained everything, showed me where to sign and took care of the rest. He responds to every call or email very quickly. I would recommend to anyone looking to obtain commercial insurance.

Both Hector and Paul have been incredibly helpful as I'm navigating insurance for the first time on…read moremy own. They have been so honest and quick about helping me, I can't recommend them highly enough.

Would give them zero stars if that was an option. The worse insurance experience I have ever had…read more We had a hot water line in the kitchen that had a nail shot through it during construction. The mail eventually rusted through after a few years and began to spray a small stream of water behind the wall. It was behind kitchen cabinets and took a while for us to discover it. When we saw the cabinet back showing signs of damp wood we called a plumber. He came out and fixed the pipe and called another company to do the remodel and replace the wet cabinets and walk. Alstate homeowners insurance would not cover any of this. Both the plumbing company and the construction repair company were surprised that this was not a covered claim. We called the dispute resolution number with Alstate and they still denied the claim saying this was preventive??? Said it was negligence on our part. I guess we were supposed to see through the wall? Everyone we delt with at Alstate was rude and treated us as if we were not important as customers. We will never have Alstate home owners or car insurance again.

Dawn is a very personable, patient agent who has really taken the time to get to know my wife and…read moreI's insurance needs based on life goals. I have had several calls with her that went an hour or more that demonstrated how much care she takes in giving her customers all of the information and explaining the minutiae of insurance (not always a fun conversation!). Recently she got me some quotes for umbrella policies inside and outside Farmers and was very transparent. When I found a better rate, she remained positive and supportive even though she didn't get a commission. That is why I'm taking the time to write this review--she is someone who goes the extra mile for her clients.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone. Years of experience I have over 21 years of experience as a Farmers Insurance agent. Languages spoken: English Awards and honors Topper Club Award logo Neighborhoods served Austin, Travis County, Hays County, and Williamson County States licensed in TX

I had a fender bender where all the right side of the car was damaged…read more I spoke with Tori who was extremely professional and went out of her way to help me with an issue I had with the body shop who did a bad job fixing the car. She immediately called an adjuster to help me resolve the problem. One week went by and so I called her again because I hadn't received a call from the adjuster. Again, she was friendly and professional to resolve the problem. The problem was resolved. It is so nice when you call an office and greeted with a welcoming voice and who knows what they're doing. We have been with Amanda Escobar agency and Allstate for a really long time and have always gotten good results.

Carlos Cisneros was the outstanding agent with whom I worked. With my requirements and my special…read morecircumstances, he was able to address each one. From homeowners to auto, and umbrella policies, Carlos was supportive, encouraging, and successful in his efforts. I plan to have a long term relationship with Carlos and the Amanda Escobar agency. Thank you!

I do not like that they would not pay for new parts on my car and they wouldn't cover my rental car…read morefor the duration my car was in the shop. I've been with them for over three years now. The cost of paying for the extra time my car is in the shop plus the new part would've been about three month's of payments. They advertise all this customer advocacy but really cheap out and try to cut costs. However, the claims process is a lot easier with TX FB than it was with the other person's insurance (which is why I filed with my own insurance in the first place). I've heard a lot of places are a pain to deal with the claims process, but that part of it was actually pretty simple with TX FB. It's just their cheap-skatedness and lack of customer appreciation that got to me.

Absolutely horrific. I haven't been able to get my agent on the phone since my initial sign up. He…read morewas very active with emailing me when trying to cross sell an overpriced life insurance policy. Ever since, I cannot get an email response for anything related to my policy. The lady who answers the phone when I call the office always sounds clueless. Apparently Farm bureau is so stupid and gate kept that they don't even give her access to basic policy information like if a policy is still active. My agent has an assistant who is definitely more helpful then him. I can never reach her in a direct call either, but she will callback and/or email. The system itself is stupid because it would save the agency time and save us members time, if we could simply make minor changes ourselves online. I was told that I would get a refund from my prior policy as either a check or a credit towards the next month's payment. Never being able to reach anyone about the matter, and having related emails ignored, I didn't make my payment 1.5 weeks ago and now I'm not even able to find out if my policy is still active. DO NOT WASTE YOUR TIME AND MONEY with Farm Bureau. IF you do, definitely AVOID Sean Hartgrove, as he only cares about that initial sale. I would give negative 1 star if I could.