Felt kike being in assembly line, too many ppl involved, could not understand verbally to eager to…read morefind dental problems. Didn't feel like a good hygienist cleaning.

Cancellation fees after you cancel appointments. Also, the immaturity of the front desk office…read morestaff.

I've been coming to this office for the past five years or so maybe more. In general I'm a very…read moreboring patient but I have to say I am always satisfied with the cleaning that I get at Dr. Carroll's office. Dr. Caroll himself is very kind. I never really see him for long but he's very personable and he always make sure to answer all your questions. For the record there is private parking that is unpaid and you do have privacy during your visit. I also always appreciate how clean it is and how nice the staff are.

Well, keeping Dr. Carroll as a huge secret is not fair:)). I am Dr. Carroll's patient since 2005…read more Never ever ever ever had any issues with dental care or attitude. In fact, it's a very much family like atmosphere in a super doper modern office. I've been to other modern dental offices. OK comparing with the office of MY dentist. Always helpful, never judgemental with great respect to patient's choices and needs. I moved to another country for a couple of years, came back and bought a new house very very far from Austell. My attempts of trying to find a dental office in Decatur and surrounding areas resulted in total frustration, mistreatment and huge overcharge. Not only for services provided but the ones not provided. Let the Dental Board of Georgia deal with it. i called Dr. Carroll's office. Only one person is there since good old times, others (not many, just an administrator and the hygienist, retired). I was greeted and treated by new stuff as if they knew me all these years. I immediately felt at home. And the issue which at Aspen dental and three more dental offices nobody wanted to deal was, MY dentist, Dr. Carroll, fixed in no time. The issue was at the beginning a loose tooth on a denture based on implants, then the tooth fell out. Oh, yeah, I was accepted by those so called dental offices and their "professionals" could not even identify what was wrong with the tooth (until it fell out:), but charged me big time (insurance has its limits, you know). Just now wrote a $266 to the Aspen Dental... for nothing. Anyway, my tooth is back in! Which is wow. My insurance, tadadadam was charged just $120. I talked with Dr. Carroll about a new denture, mentioned that I can have one done in a different country for a very reasonable price. Let me share the reaction of Dr. Carroll, he said "Go for it". It was me who started complaining about "what ifs" ( the denture with lost tooth was completed in that country). You know what Dr. Carroll said?! Not to worry, just ask the foreign dentist to provide all the information on materials they were to use. Can you believe THAT?! I heard from many American dentist very nasty comments about the dentists from other countries. Not here. High professionalism, total support of the patient. The best, really the very best esthetic dentist ever! Dr. Carroll, I love you, I appreciate you, I have the greatest respect to you. And the way you train your administration team! Please be healthy, please be happy, please, please, please do not ever retire!

I am scared of the dentist, mostly because I used to suck at taking care of my teeth and each visit…read morewas painful. However, at this location I felt really comfortable. EVERYONE was nice. You can tell they take care of the team considering how well they treat their patients. I had to bring my son to the appointment and they were extremely understanding and helpful whenever he was being a kid hahah. I will be 100% returning and voicing my great experience. They're out of network from my insurance and I will still come here, this is an investment I am willing to make. Special shoutout to Lisa, she was indescribably good, and Dr. Nguyen, very professional and non-judgmental. Loved it, 10/10 will recommend

Multiple BILLING ISSUES: I've been a patient at Atlanta West Dentistry for over five years…read more Initially, I was very pleased with their services the staff seemed professional, the reviews were great, and the dental work met my expectations. However, over time, I've encountered multiple ongoing billing issues that have ultimately led to my decision to leave this practice. One of the main issues involved overcharges of hundreds of dollars, primarily by front desk staff (specifically Hailey). These discrepancies were only corrected after I contested the charges using my Explanation of Benefits (EOB). While I appreciated that some credits were eventually applied to my account, these errors continued to occur raising serious concerns about accuracy and transparency. Even after addressing previous issues, the same pattern repeated. I strongly recommend that anyone receiving treatment here carefully review their EOBs and compare them to what they are being charged out-of-pocket. On one occasion, I was told I had fillings done on both tooth #2 and #5, yet I clearly remember work being done only on tooth #2. Despite voicing this, I was still billed for both. When I requested clarification, Robin attempted to explain the charges, but they still did not align with what was billed to my insurance provider. This experience has not only been frustrating but has also led me to question the integrity of some of the billing and treatment practices. It's deeply disappointing after years of being a loyal patient. As a result, I will no longer be returning to Atlanta West Dentistry, and I will be transferring the care of my entire family elsewhere. I'm also advising anyone I previously referred to this practice to check their billing statements closely or consider other options. I hope this review serves as a helpful warning for others to be vigilant and protect themselves from potential overcharges or miscommunication. Look at the details of what was billed to my insurance and then to me out of pocket. I am really considering taking them to small claims court and reporting them to the Board

I Came in at a short notice and they took care of me. No complaints at all! They very approachable…read moreand understandable while maintaining a great standard of professionalism.

Great staff. I had a hard time finding a dentist when I moved to Atlanta. Several would cancel or…read morebe unprofessional. I appreciated the communication from the team at West Cobb Smiles. The cleaning was better than expected and it was communicated clearly on how to move forward with self maintenance. After the visit my teeth honestly felt more clean compared to previous dentists. I would highly recommend Dr. Thomas.

I have been going to Dr. Nwadike for many many moons. I…read morecould go somewhere else but why? The staff is professional and so nice. Dr. Nwadike is very thorough with details of treatments and what is needed for optimum dental care. . Thank you Dr. Nwadike (your FAVORITE client)

I've been meaning to leave a review for my dentist Dr. Nwadike. I have been a long time patient of…read morehis and he is great. His staff is always professional and friendly. And when I have and emergency I can always count on him!

I received some fillings The great Dr. does an excellent job with each service. He advises you of…read moreeach step and they check on you afterward Mrs. Brandy(sp) is so sweet & the other ladies. Unfortunately my insurance changed last year and it doesn't include Vibrant Smiles but I could not think about going elsewhere Right now their professionalism is unmatched!

Dr. Rainford has been my family's dentist for almost 10 years. Dr. Chea Rainford and his staff…read morehave always been kind and professional at the point of entry. The environment is kept immaculate and very pleasant. Dr. Ch Rx takes excellent Care of his patients. He is an excellent dental health care professional and I look forward to ONLY seeing him annually as I will work more diligently on my oral hygiene habits. Since I recently got braces I've been visiting Vibrant Smiles monthly and I get an opportunity to observe on a monthly basis and I am even more impressed with Operations. Brandy is very patient with me when I have to reschedule and accommodating as much as possible when I am late. I am particularly impressed with how well the veteran staff works with the new staff and dental assistant interns. While there may be some technical challenges, because they are learning on the job, they are very patient with each other. This prompts me to be patient and understanding because everybody deserves the chance to learn. UPDATE: I appreciate the "new" front office staffers, Kelsie and Giselle they are such a great fit. I came in with a challenge with my bite and requested to see Tiera and they were so accommodating. Tiera carefully and gently met my needs. She managed my anxiety and reassured me through her professionalism and skill. Thank you Dr. Rainford for hiring such an excellent group of individuals. You all take great care of me and my family.

I did get a partial refund on my original investment of 13k for a little over 3k. It took way too…read morelong but at least it was finally received. Overall I would not recommend this business!

I scheduled a cleaning with Aspen Dental on 2.25.26 for a cleaning as a new patient. I completed…read morethe preliminary paperwork online, submitted my insurance information and had my previous dentist send over my dental file. When I arrived for my appointment I was told they could not open the encrypted medical file and that I needed to have the x-rays sent to myself to submit to Aspen directly. It is a MEDICAL OFFICE dealing with sensitive medical information and I cannot be the only patient to have their former provider send over an encrypted medical file due to HIPAA. After doing that, I was told they would not accept the X-rays because they were more than 1 year old, and that I needed to pay them nearly $300 to start my file with them for new X-rays because my insurance company would not pay. I reluctantly paid for the X-rays with my FSA card and asked for a detailed receipt. Then after keeping me there for nearly 3 hours to endure an entire sales pitch, I finally got my teeth cleaned. Three receipts later I NEVER got a DETAILED receipt to show that I paid for X-Rays. It only says I paid $272.00, but does not say for what (so now my FSA will not accept the charge because they need to know what the $272.00 charge was for, as all HSA and FSA companies do). In addition, they not only billed my insurance company for the cleaning, but also for the X-rays they said the insurance would not pay for! It was new insurance with my company and my first claim ever with them, so I knew they would pay as there was never a previous claim. ASPEN is double dipping. Now I cannot get in contact with anyone in the office to question this, get a copy of my X-rays that they were paid for TWICE and get a detailed receipt which was sketchy from the beginning. The call keeps getting routed to an answering service. This place is a total racket. DO NOT GIVE THEM YOUR BUSINESS OR MONEY.

thank you for being a mask mandate control freak letting me leave my last appointment without…read moreknowledge of you not finishing what you started,I realize now after your behind my back actions and your run around service trying to squeeze every nickel you can and sending my paperwork in the mail what a blessing your cowardly sneaky actions were , I found a wonderful and talented dentist at MABLETON FAMILY DENTIST on Floyd road who doesn't leave me hanging upside down forgotten in your chair while you make greetings to new patients and he is honest and puts your work to shame ....I THANK GOD HE DELIVERED ME AND I ESCAPED YOUR CLUTCHES and your petty actions! praise the LORD I now have a great dentist I can trust. I suggest you read the Bible it's not too late for you to grow , may GOD save you.

I've been going here for a few years now for my regular cleaning and an occasional…read morefilling/replacement filling. It's in a somewhat rough part of town, but the office is nicer inside than it looks outside! I've seen both Dr. Dix and Dr. McGee. I appreciate that they don't try to convince you to get unnecessary treatments done, and are willing to say when work can wait (and when it needs to be done ASAP). I took down a star, though, because the front desk manager is just...well...exhausting. Once, she started expounding on politics (hers are quite different than mine). Another time, I didn't receive a confirmation call; I called the next morning to verify my appointment was still on, and when I discovered it was, warned them I might be ten minutes late-- but said I was happy to reschedule. They told me to come on in. On the way, they called to ask where I was. I reminded them that I was running late, but again, said I was happy to reschedule. When I arrived, the office manager (Monica) hassled me in front of all the other customers/staff for being late. I AGAIN offered to reschedule, and let her know I'd basically been saying as much all morning. She literally said, "No, you're here now, I guess go ahead. We'll all rearrange things around you." Honestly, it irked me enough that I've started looking for another dentist closer to me, especially now that my insurance has improved. I still really like the doctors, though, so I suppose if you can avoid Monica, give this place a shot!

My family and I have been coming here for about 20 years. You will never meet a more wonderful and…read morefriendly staff. Very professional, beautiful surroundings in the waiting area, and very clean. If you're coming for a teeth cleaning, ask for Wysteria. They have convenient hours and a great location in Cobb County. Free parking.

Terrific quality,caring service with painless procedures! Dr…read moreTang and her assistant Michelle made me very relaxed and did a great job on two crowns and some other work on the three times I needed to visit their dental office. All in all,this team,including the front desk personnel made my trip very enjoyable as opposed to other horrible&resentful appointments I've had at other offices during my 53years. They're The Best!

The staff there is awesome very friendly very helpful. These people are awesome. Place was clean…read more They were also educating me and I appreciate that they really took care of me. And I don't even like the Dentist.

Every single person I interacted with took the time to explain exactly what was going on and what…read moreto expect. The dentist was really empathetic, took time to get to know me as a person, and I feel like she's walking alongside me to improve my gum health. The whole front desk team was welcoming, Raya (sp?) was a true patient advocate, Nancy (dental assistant) was efficient and kind, and Jasmine (hygienist) was gentle and lovely! Thank you for the quality of the care you provide!