Every single person I interacted with took the time to explain exactly what was going on and what…read moreto expect. The dentist was really empathetic, took time to get to know me as a person, and I feel like she's walking alongside me to improve my gum health. The whole front desk team was welcoming, Raya (sp?) was a true patient advocate, Nancy (dental assistant) was efficient and kind, and Jasmine (hygienist) was gentle and lovely! Thank you for the quality of the care you provide!

top notch dentist office!!!! the entire office staff was great and very welcoming. i have…read morerecommend this opffice to all of my friends and neighbors.

Great practice all staff including Dr. Thomas were very professional and nice. I was pretty much in…read moreand out was able to get treatment for crown same day (instead of the usual back and forth) along with a deep cleaning, I had no issues with my temp crown and was able to go back for my permanent two weeks later. I've recommended them to a friend who received a temp crown at a different practice and it took two months before they could see her again to put on her permanent smh

The staff and dentist were friendly, informative and provided clarity of all processes…read more The young lady who gave me an extensive gum cleaning was VERY gentle, kind and personable. Dr. Tia was great! She was patient, nice, friendly, professional and gentle as well. I will definitely return as a repeated patient!

My family and I have been coming here for about 20 years. You will never meet a more wonderful and…read morefriendly staff. Very professional, beautiful surroundings in the waiting area, and very clean. If you're coming for a teeth cleaning, ask for Wysteria. They have convenient hours and a great location in Cobb County. Free parking.

Terrific quality,caring service with painless procedures! Dr…read moreTang and her assistant Michelle made me very relaxed and did a great job on two crowns and some other work on the three times I needed to visit their dental office. All in all,this team,including the front desk personnel made my trip very enjoyable as opposed to other horrible&resentful appointments I've had at other offices during my 53years. They're The Best!

Great staff. I had a hard time finding a dentist when I moved to Atlanta. Several would cancel or…read morebe unprofessional. I appreciated the communication from the team at West Cobb Smiles. The cleaning was better than expected and it was communicated clearly on how to move forward with self maintenance. After the visit my teeth honestly felt more clean compared to previous dentists. I would highly recommend Dr. Thomas.

Would not recommend! They steal from customers. They don't explain very well. They will rip you off…read moreand charge you $200+ for just xrays/exam and a talk about your teeth. A total waste of time and money. Other offices will give a you a basic cleaning at least. Not satisfied at all! 1/10

I scheduled a cleaning with Aspen Dental on 2.25.26 for a cleaning as a new patient. I completed…read morethe preliminary paperwork online, submitted my insurance information and had my previous dentist send over my dental file. When I arrived for my appointment I was told they could not open the encrypted medical file and that I needed to have the x-rays sent to myself to submit to Aspen directly. It is a MEDICAL OFFICE dealing with sensitive medical information and I cannot be the only patient to have their former provider send over an encrypted medical file due to HIPAA. After doing that, I was told they would not accept the X-rays because they were more than 1 year old, and that I needed to pay them nearly $300 to start my file with them for new X-rays because my insurance company would not pay. I reluctantly paid for the X-rays with my FSA card and asked for a detailed receipt. Then after keeping me there for nearly 3 hours to endure an entire sales pitch, I finally got my teeth cleaned. Three receipts later I NEVER got a DETAILED receipt to show that I paid for X-Rays. It only says I paid $272.00, but does not say for what (so now my FSA will not accept the charge because they need to know what the $272.00 charge was for, as all HSA and FSA companies do). In addition, they not only billed my insurance company for the cleaning, but also for the X-rays they said the insurance would not pay for! It was new insurance with my company and my first claim ever with them, so I knew they would pay as there was never a previous claim. ASPEN is double dipping. Now I cannot get in contact with anyone in the office to question this, get a copy of my X-rays that they were paid for TWICE and get a detailed receipt which was sketchy from the beginning. The call keeps getting routed to an answering service. This place is a total racket. DO NOT GIVE THEM YOUR BUSINESS OR MONEY.

NEGATIVE 1 STAR !!! HORRIBLE PLACE... THEY SHOULD BE SHUT DOWN HOW IS IT THAT U ALL ARE OPEN UNTIL…read more7pm and I HAD AN APPOINTMENT AT 5:45pm and yall dismiss me when I was already inside the building . But wanna tell me they took the last patient at 5:30 so why did yall schedule my appointment for 5:45????

I had the worst experience at this office. The receptionist did not even acknowledged my presence…read more The office manager was equally rude and too busy talking over me rather than assisting me.I would have given this office a negative core if I was able to do it! I would not take my dog there!!!!

Hands down the most unprofessional dental practice I've ever come across. I walked in ready for…read morecheck-in for no one to be at the desk and waited over 5 mins before someone acknowledged me. The only reason I am here is due to the new dental insurance (so awful) provided by my employer. My appointment was scheduled for 9:30 and was finally taken back almost a hour later. Patients were taken back while I was still sitting there. I got to hear all about the only dentist vacation though. He was speaking with someone who walked in and right back about his international trip. Over all, I won't be back to this establishment nor any other location of Great Expressions. This was an awful experience.

I would give them a zero if I could. I initially attempted to give them chance after chance but…read moreafter poor customer service and the non-ability to resolve a crown that still has sensitivity and bulkiness I will never be back and would rather pay hundreds of dollars all over to another dentist. They lack customer service. The place is very shabby and dingy. The building and yard in general. The equipment is old. The hygienists seem out of touch with their job descriptions. No one ever answers the phone. I have watched 3 people walk in and out due to no one at the front desk. I've seen a customer walk in and sit for 20 mins without someone coming to the front desk. One hygienist goes back and forth from the back to answering phones and checking people out. I was quoted incorrect pricing for services after contacting my insurance company to verify. This also was noted on Google reviews and other reviews that this happened to others. The dentist is nice but that does not make up for the insensitivity of the workers and the establishment. My last appointment, I waited for 48 mins. No one said, we will be with you, or there is a problem sorry for the wait, it may be a long wait would you like to reschedule. Nothing. I expressed my views on their lack of customer service and the issues with this raggedy crown. I suggest people steer clear of this facility.

This practice is professional, knowledgeable & empathetic. The entire staff listens to your issues…read more& works together to devise the most effective solutions. Niki, one of the hygienist is extremely effective & knowledgeable. Give them a call & make your appointment. You'll be glad you did !

I am scared of the dentist, mostly because I used to suck at taking care of my teeth and each visit…read morewas painful. However, at this location I felt really comfortable. EVERYONE was nice. You can tell they take care of the team considering how well they treat their patients. I had to bring my son to the appointment and they were extremely understanding and helpful whenever he was being a kid hahah. I will be 100% returning and voicing my great experience. They're out of network from my insurance and I will still come here, this is an investment I am willing to make. Special shoutout to Lisa, she was indescribably good, and Dr. Nguyen, very professional and non-judgmental. Loved it, 10/10 will recommend

Dr. Shephard and Dr. Watson are both wonderful dentists. Lisa has been my hygienist for years and…read moreis both professional and caring. This is a "family-oriented" business. My only problem is that they are out of network with my insurance. I just paid $2000 for a crown!

I've been coming to this office for the past five years or so maybe more. In general I'm a very…read moreboring patient but I have to say I am always satisfied with the cleaning that I get at Dr. Carroll's office. Dr. Caroll himself is very kind. I never really see him for long but he's very personable and he always make sure to answer all your questions. For the record there is private parking that is unpaid and you do have privacy during your visit. I also always appreciate how clean it is and how nice the staff are.

Well, keeping Dr. Carroll as a huge secret is not fair:)). I am Dr. Carroll's patient since 2005…read more Never ever ever ever had any issues with dental care or attitude. In fact, it's a very much family like atmosphere in a super doper modern office. I've been to other modern dental offices. OK comparing with the office of MY dentist. Always helpful, never judgemental with great respect to patient's choices and needs. I moved to another country for a couple of years, came back and bought a new house very very far from Austell. My attempts of trying to find a dental office in Decatur and surrounding areas resulted in total frustration, mistreatment and huge overcharge. Not only for services provided but the ones not provided. Let the Dental Board of Georgia deal with it. i called Dr. Carroll's office. Only one person is there since good old times, others (not many, just an administrator and the hygienist, retired). I was greeted and treated by new stuff as if they knew me all these years. I immediately felt at home. And the issue which at Aspen dental and three more dental offices nobody wanted to deal was, MY dentist, Dr. Carroll, fixed in no time. The issue was at the beginning a loose tooth on a denture based on implants, then the tooth fell out. Oh, yeah, I was accepted by those so called dental offices and their "professionals" could not even identify what was wrong with the tooth (until it fell out:), but charged me big time (insurance has its limits, you know). Just now wrote a $266 to the Aspen Dental... for nothing. Anyway, my tooth is back in! Which is wow. My insurance, tadadadam was charged just $120. I talked with Dr. Carroll about a new denture, mentioned that I can have one done in a different country for a very reasonable price. Let me share the reaction of Dr. Carroll, he said "Go for it". It was me who started complaining about "what ifs" ( the denture with lost tooth was completed in that country). You know what Dr. Carroll said?! Not to worry, just ask the foreign dentist to provide all the information on materials they were to use. Can you believe THAT?! I heard from many American dentist very nasty comments about the dentists from other countries. Not here. High professionalism, total support of the patient. The best, really the very best esthetic dentist ever! Dr. Carroll, I love you, I appreciate you, I have the greatest respect to you. And the way you train your administration team! Please be healthy, please be happy, please, please, please do not ever retire!

I have been going to Dr. Nwadike for many many moons. I…read morecould go somewhere else but why? The staff is professional and so nice. Dr. Nwadike is very thorough with details of treatments and what is needed for optimum dental care. . Thank you Dr. Nwadike (your FAVORITE client)

I've been meaning to leave a review for my dentist Dr. Nwadike. I have been a long time patient of…read morehis and he is great. His staff is always professional and friendly. And when I have and emergency I can always count on him!