The staff there is awesome very friendly very helpful. These people are awesome. Place was clean…read more They were also educating me and I appreciate that they really took care of me. And I don't even like the Dentist.

Every single person I interacted with took the time to explain exactly what was going on and what…read moreto expect. The dentist was really empathetic, took time to get to know me as a person, and I feel like she's walking alongside me to improve my gum health. The whole front desk team was welcoming, Raya (sp?) was a true patient advocate, Nancy (dental assistant) was efficient and kind, and Jasmine (hygienist) was gentle and lovely! Thank you for the quality of the care you provide!

The staff and dentist were friendly, informative and provided clarity of all processes…read more The young lady who gave me an extensive gum cleaning was VERY gentle, kind and personable. Dr. Tia was great! She was patient, nice, friendly, professional and gentle as well. I will definitely return as a repeated patient!

Great practice all staff including Dr. Thomas were very professional and nice. I was pretty much in…read moreand out was able to get treatment for crown same day (instead of the usual back and forth) along with a deep cleaning, I had no issues with my temp crown and was able to go back for my permanent two weeks later. I've recommended them to a friend who received a temp crown at a different practice and it took two months before they could see her again to put on her permanent smh

I Came in at a short notice and they took care of me. No complaints at all! They very approachable…read moreand understandable while maintaining a great standard of professionalism.

Great staff. I had a hard time finding a dentist when I moved to Atlanta. Several would cancel or…read morebe unprofessional. I appreciated the communication from the team at West Cobb Smiles. The cleaning was better than expected and it was communicated clearly on how to move forward with self maintenance. After the visit my teeth honestly felt more clean compared to previous dentists. I would highly recommend Dr. Thomas.

I did get a partial refund on my original investment of 13k for a little over 3k. It took way too…read morelong but at least it was finally received. Overall I would not recommend this business!

I scheduled a cleaning with Aspen Dental on 2.25.26 for a cleaning as a new patient. I completed…read morethe preliminary paperwork online, submitted my insurance information and had my previous dentist send over my dental file. When I arrived for my appointment I was told they could not open the encrypted medical file and that I needed to have the x-rays sent to myself to submit to Aspen directly. It is a MEDICAL OFFICE dealing with sensitive medical information and I cannot be the only patient to have their former provider send over an encrypted medical file due to HIPAA. After doing that, I was told they would not accept the X-rays because they were more than 1 year old, and that I needed to pay them nearly $300 to start my file with them for new X-rays because my insurance company would not pay. I reluctantly paid for the X-rays with my FSA card and asked for a detailed receipt. Then after keeping me there for nearly 3 hours to endure an entire sales pitch, I finally got my teeth cleaned. Three receipts later I NEVER got a DETAILED receipt to show that I paid for X-Rays. It only says I paid $272.00, but does not say for what (so now my FSA will not accept the charge because they need to know what the $272.00 charge was for, as all HSA and FSA companies do). In addition, they not only billed my insurance company for the cleaning, but also for the X-rays they said the insurance would not pay for! It was new insurance with my company and my first claim ever with them, so I knew they would pay as there was never a previous claim. ASPEN is double dipping. Now I cannot get in contact with anyone in the office to question this, get a copy of my X-rays that they were paid for TWICE and get a detailed receipt which was sketchy from the beginning. The call keeps getting routed to an answering service. This place is a total racket. DO NOT GIVE THEM YOUR BUSINESS OR MONEY.

Dr. Na has done a lot of dental work for me. She is kind, gentle & caring. So is her assistant…read moreJamie. I have never liked going to get dental work done, but they helped make my visit a good one. Thumbs up to a great team who truly cares not just about your dental needs, but also cares about you, the individual!

I had the worst experience at this office. The receptionist did not even acknowledged my presence…read more The office manager was equally rude and too busy talking over me rather than assisting me.I would have given this office a negative core if I was able to do it! I would not take my dog there!!!!

First time visit with this office for cleaning and exam. Tamika, hygienist, was gentle and…read morethorough. Dr Hailey was gracious.

I would give them a zero if I could. I initially attempted to give them chance after chance but…read moreafter poor customer service and the non-ability to resolve a crown that still has sensitivity and bulkiness I will never be back and would rather pay hundreds of dollars all over to another dentist. They lack customer service. The place is very shabby and dingy. The building and yard in general. The equipment is old. The hygienists seem out of touch with their job descriptions. No one ever answers the phone. I have watched 3 people walk in and out due to no one at the front desk. I've seen a customer walk in and sit for 20 mins without someone coming to the front desk. One hygienist goes back and forth from the back to answering phones and checking people out. I was quoted incorrect pricing for services after contacting my insurance company to verify. This also was noted on Google reviews and other reviews that this happened to others. The dentist is nice but that does not make up for the insensitivity of the workers and the establishment. My last appointment, I waited for 48 mins. No one said, we will be with you, or there is a problem sorry for the wait, it may be a long wait would you like to reschedule. Nothing. I expressed my views on their lack of customer service and the issues with this raggedy crown. I suggest people steer clear of this facility.

I hate going to the dentist but I go to this place because they are gentle to a wimp like me! Great…read moredentists great staff specifically Brooke and Robin! Thank you Drs. Watson and Bowersox for ALWAYS going the extra mile. I love this place so much I switched my daughter from her pediatric dentist to Atlanta West. Thanks again!! -Veronica Brown

I am scared of the dentist, mostly because I used to suck at taking care of my teeth and each visit…read morewas painful. However, at this location I felt really comfortable. EVERYONE was nice. You can tell they take care of the team considering how well they treat their patients. I had to bring my son to the appointment and they were extremely understanding and helpful whenever he was being a kid hahah. I will be 100% returning and voicing my great experience. They're out of network from my insurance and I will still come here, this is an investment I am willing to make. Special shoutout to Lisa, she was indescribably good, and Dr. Nguyen, very professional and non-judgmental. Loved it, 10/10 will recommend

I've been coming to this office for the past five years or so maybe more. In general I'm a very…read moreboring patient but I have to say I am always satisfied with the cleaning that I get at Dr. Carroll's office. Dr. Caroll himself is very kind. I never really see him for long but he's very personable and he always make sure to answer all your questions. For the record there is private parking that is unpaid and you do have privacy during your visit. I also always appreciate how clean it is and how nice the staff are.

Well, keeping Dr. Carroll as a huge secret is not fair:)). I am Dr. Carroll's patient since 2005…read more Never ever ever ever had any issues with dental care or attitude. In fact, it's a very much family like atmosphere in a super doper modern office. I've been to other modern dental offices. OK comparing with the office of MY dentist. Always helpful, never judgemental with great respect to patient's choices and needs. I moved to another country for a couple of years, came back and bought a new house very very far from Austell. My attempts of trying to find a dental office in Decatur and surrounding areas resulted in total frustration, mistreatment and huge overcharge. Not only for services provided but the ones not provided. Let the Dental Board of Georgia deal with it. i called Dr. Carroll's office. Only one person is there since good old times, others (not many, just an administrator and the hygienist, retired). I was greeted and treated by new stuff as if they knew me all these years. I immediately felt at home. And the issue which at Aspen dental and three more dental offices nobody wanted to deal was, MY dentist, Dr. Carroll, fixed in no time. The issue was at the beginning a loose tooth on a denture based on implants, then the tooth fell out. Oh, yeah, I was accepted by those so called dental offices and their "professionals" could not even identify what was wrong with the tooth (until it fell out:), but charged me big time (insurance has its limits, you know). Just now wrote a $266 to the Aspen Dental... for nothing. Anyway, my tooth is back in! Which is wow. My insurance, tadadadam was charged just $120. I talked with Dr. Carroll about a new denture, mentioned that I can have one done in a different country for a very reasonable price. Let me share the reaction of Dr. Carroll, he said "Go for it". It was me who started complaining about "what ifs" ( the denture with lost tooth was completed in that country). You know what Dr. Carroll said?! Not to worry, just ask the foreign dentist to provide all the information on materials they were to use. Can you believe THAT?! I heard from many American dentist very nasty comments about the dentists from other countries. Not here. High professionalism, total support of the patient. The best, really the very best esthetic dentist ever! Dr. Carroll, I love you, I appreciate you, I have the greatest respect to you. And the way you train your administration team! Please be healthy, please be happy, please, please, please do not ever retire!

I have been going to Dr. Nwadike for many many moons. I…read morecould go somewhere else but why? The staff is professional and so nice. Dr. Nwadike is very thorough with details of treatments and what is needed for optimum dental care. . Thank you Dr. Nwadike (your FAVORITE client)

I've been meaning to leave a review for my dentist Dr. Nwadike. I have been a long time patient of…read morehis and he is great. His staff is always professional and friendly. And when I have and emergency I can always count on him!

thank you for being a mask mandate control freak letting me leave my last appointment without…read moreknowledge of you not finishing what you started,I realize now after your behind my back actions and your run around service trying to squeeze every nickel you can and sending my paperwork in the mail what a blessing your cowardly sneaky actions were , I found a wonderful and talented dentist at MABLETON FAMILY DENTIST on Floyd road who doesn't leave me hanging upside down forgotten in your chair while you make greetings to new patients and he is honest and puts your work to shame ....I THANK GOD HE DELIVERED ME AND I ESCAPED YOUR CLUTCHES and your petty actions! praise the LORD I now have a great dentist I can trust. I suggest you read the Bible it's not too late for you to grow , may GOD save you.

I've been going here for a few years now for my regular cleaning and an occasional…read morefilling/replacement filling. It's in a somewhat rough part of town, but the office is nicer inside than it looks outside! I've seen both Dr. Dix and Dr. McGee. I appreciate that they don't try to convince you to get unnecessary treatments done, and are willing to say when work can wait (and when it needs to be done ASAP). I took down a star, though, because the front desk manager is just...well...exhausting. Once, she started expounding on politics (hers are quite different than mine). Another time, I didn't receive a confirmation call; I called the next morning to verify my appointment was still on, and when I discovered it was, warned them I might be ten minutes late-- but said I was happy to reschedule. They told me to come on in. On the way, they called to ask where I was. I reminded them that I was running late, but again, said I was happy to reschedule. When I arrived, the office manager (Monica) hassled me in front of all the other customers/staff for being late. I AGAIN offered to reschedule, and let her know I'd basically been saying as much all morning. She literally said, "No, you're here now, I guess go ahead. We'll all rearrange things around you." Honestly, it irked me enough that I've started looking for another dentist closer to me, especially now that my insurance has improved. I still really like the doctors, though, so I suppose if you can avoid Monica, give this place a shot!