Felt kike being in assembly line, too many ppl involved, could not understand verbally to eager to find dental problems. Didn't feel like a good hygienist cleaning. read more

Cancellation fees after you cancel appointments. Also, the immaturity of the front desk office staff.

THEY TOOK MY MONEY. Took me to the back didn't do any paperwork so they had no info on me besides my name. They did X-rays but after explaining I have an artificial hip ... JUST DON'T GO.. especially if you have health issues!!!! read more

I had been going to this office for regular cleaning and I even got a cavity fixed. I paid out of pocket upfront when insurance didn't cover it, so I never had an issue with payment. I made an appointment and realized I couldn't make it, so called the day before the appointment and left a vm because the office was closed. My appointment was late in the evening. I didn't hear from the office to confirm my cancellation, so rather than being charged their cancellation fee, I changed my plans and went to the appointment on time. I went to the office and first asked if they got my message. The front desk said no. I told her I left a message and showed where I called at 6pm the day prior. She refused to let me go without charging me the appointment cancellation fee. I thought that was extremely inconsiderate. I drove my car there to discuss the matter which clearly shows credibility. This woman was being stubborn and taking this personal. So I said well I'm here so you can't charge me because I showed up for the appointment. They were running late to start the service - about 20 mins late. So I sat there patiently. I was recording the conversation and told her you can either agree to not charge me or I'll stay here. She told me to stay - being extremely stubborn - refusing to accept that I did the right thing, so I stayed. I cancelled my plans so I had nothing else to do and I refused to pay them the fee. I guess she got a heart and conscience all of a sudden after I waited for 30 minutes and said you can go. I knew I would never set my foot in that place again. It was one of the most insulting experiences I had with a business. Do not allow them to service you. This is what you will encounter at this place. This kind of game is what I won't play where I spend my money. I haven't been back since. It costs hundreds of dollars to acquire a new customer and when you got one that had no problem paying for service you let something petty like this cause you to lose a good patient. read more

WORST DENTAL PRACTICE EVER!!! DO NOT ever do buisness here. The most INCOMPETANT stupid staff ever!! They will tell you something different EVERY TIME you call them! They only want your moiney and dont care about your health or well being. My husband came in for an extraction and some fillings. The first visit he was told he needed 2 extractions and a couple fillings. He got one extraction, however the next time he went for his filling they FILLED THE WRONG TOOTH!! How dumb do u gotta be to do the wrong freaking tooth!! My husabnd canot eat due to this issue and was expecting this tooth to be fixed so he can EAT PROPERLY! but of course they didnt care and still tried to make him pay again for the other one. They have zero compassion for their patients and only want your money. Not to mention if you reschedule or cancel an appointment they charge you $60!! for their poor ass work they charge 60 just to reschedule! their ripping you off and NOT helping you PLEASE STEER CLEAR OF THIS HORRIBLE BUISNESS!!! read more

This place is a nightmare. The staff is extremely rude and disrespectful. They took advantage of my elderly mother, who trusted them. First, they told her dentures would only cost $500, then after she paid, they tried to charge her over $1,600 more. When she couldn't pay, they took the dentures back and refused to give them to her. Now they are even trying to sue her for something she never received. It's shocking how unprofessional and heartless this office is. They prey on vulnerable patients instead of helping them. Stay far away from Austell Dental Excellence. read more

I am currently in a dispute with this office regarding charges they claim I owe, and my experience has been extremely frustrating. At the time of treatment, I was led to believe that my services would be covered by insurance. I relied on those representations when agreeing to move forward. After allowing me to come in,. get serviced, and let me leave without ever telling me insurance hadn't conirmed coverage OR at least telling me before hand that there was no insurance coverage after submitting the service to insurance to confirm or deny coverage, I was billed for an amount that I do not believe is accurate or properly verified. There are also serious concerns about whether insurance was properly verified or pre-authorized before services were performed, and I firmly believe that was done to quickly get me in the chair to receive services under the pretense that my deep cleaning was covered. That is unfair and a complete misrepresentation of information, to essentially trick me into thinking I had no financial obligation, JUST to turn around and claim that I owe them. Additionally, the document the office relies on for financial responsibility does not appear to have my signature, which is also very questionable and concerning because I never agreed to be finanically responsible for anything hence why my signature is not on the paperwork that they are trying to use against me. Why? It is because I never saw it and it wasn't presented to me to sign. They have literal documentation that shows the deep cleaning was covered by insurance, literally checked off the boxes "yes. covered by insurance" by Terry Hopper. If the service wasn't confirmed to be covered by insurance, or even if they were waiting for approval, why rush and get me in the chair KNOWING there is a possibility that the service may end up not being covered by insurace? That is wrong, and should be handled in a way more secured way to ensure patients aren't being rushed into getting serviced then later billed once insurance verification is denied. It is a very money hungry dental practice and I have a friend who also had the same exact experience. I strongly advise others to find a dental office with integrity, morale, and basic human decency. Find a dental office who doesn't pressure you into getting services, just to later turn around and try to bill you. Furthermore, don't allow them to scare you into thinking you owe them for an amount that was notably sent off to collections, and they STILL try to collect from your pockets. The world we live in is chaotic and hard enough. The last thing anyone wants to deal with is a "Doctor" who cares more about getting money, than the actual well-being and livelihood of their patients. read more

BEWARE vey dishonest and rude Dr. who could care less about your health and more about how he can over charge you and your insurance. they don't keep proper records and loose mabe even delete your files in order to hide dishonesty read more

I had an appointment scheduled for August 22nd but due to a family emergency, I will be going out of town. I gave a 72-hour notice to reschedule, yet they still charged a broken appointment fee. When I asked to speak with a manager, the receptionist transferred me to another receptionist who simply told me the manager and doctor wouldn't be in until 11 am. Instead of addressing my concern, they proceeded to try to sell me on a promotion. This is my second set of braces, but first time with them, and I have never had this kind of experience before. They blame it on the new management... The new management does not seem to value their patients or show any understanding when emergencies arise. Very disappointing. Please advise, they are all about Money. Please ask questions because they will tell you that Insurance will cover it and charge you at the next appointment. Has happened to me once, now this. YELP reviews are so accurate I am glad I didn't fall for the free whiting kit for a 5-star review. Now look at my very first Yelp and Google review EVER. read more

Very RUDE staff, rude doctors Randy, the assistant called me a crazy ass bitch while also pointing his fingers in my face and the Dr came to ask me to leave as if the issue was me. Dr Hooper knew of this situation and he did nothing. Don't work there OR be a patient. 0/10 read more

They are so overpriced it's not even funny. I let them give me a cleaning ONE time and they tried to tell me I needed a $1,400 deep cleaning. Then proceeded to harass me over and over by calling me after me telling me I was never going to pay them for to do that service on me. I have my own damn dentist. This was just supposed to be something quick before a trip. It's been over 6 months since I spoke to the dental excellence people. Why do I receive a text on a SUNDAY about an upcoming appointment on this coming Tuesday that I did not set???? Nobody ever called me. Nobody asked if I was busy. I actually work that day so I know I wouldn't have booked that appointment. I check my emails for appointment verifications and the only email I can find it about an appointment was emailed to me on May 8th. The text message states that if I don't cancel (cancel an appointment I never set) within 4 days, I will be subject to paying a $60 broken appointment fee. I just saw this 2 days before they went behind my back and set this appointment. So it's now the weekend and obviously the office is closed leaving no way to contact them to tell them to remove me out their database. I could bet MONEY they went behind my back and tried to book an appointment in hopes I wouldn't notice so they can charge my card on file. SCAM SCAM SCAM SCAM SCAM SCAM SCAM. The Better Business Bureau though, they will be resourceful if things aren't resolved by the time the staff goes on their lunch tomorrow. read more

I implore you, stay far away from these people. I am in the process of filing a civil lawsuit against Austell Dental Excellence. All 5 star reviews are fake they bribe customers with free overpriced cleanings and have Absolutely horrible service and disgusting business tactics. This included attempting every way possible to pretend as though you didn't make your payments, they'll backlog your payments to make it seem like you owe more and add fees and are totally unapologetic about any inconvenience at all. The black/brown girl at the front desk is embarrassingly loud, rude and obnoxious for no reason. How can they hire people like this ? Also- The dental assistants and completely dirty and very unhygienic the mostly Hispanic dentists also don't even speak English well, literally cough into their hands when working on you, I had to remind the tech to clean the utensils after dropping it on the floor he put it on the table came back and tried to use it again and they DONT EVEN OFFER TEETH CLEANING WHEN REPLACING BRACKETS!!!! THEY DO NOT CARE ABOUT YOU OR YOUR TEETH AT ALL! Only your money. I'm not even going to even get into the actual results of the treatment. Just do yourself a favor and look elsewhere because now my teeth, face and jawline are completely ruined I'm out of my money and they won't work with me. Look elsewhere ESPECIALLY if this is treatment for your children..... unfortunately Austell Dental Excellence is not to be trusted at all. read more

First time visiting this dentist office and wasn't the best experience. I should have checked the reviews first. First, I wasn't to happy with the office staff. To much personal convos and loud laughing. Secondly Dr. Nkweri was not professional. He poked in my mouth and left. Didn't go over the treatment plan, why extractions were necessary, or nothing. When I asked to speak with him due to the staff didn't know anything, providing wrong tooth info, and assumed he went over this info had me questioning the office. Well you have lost a patient. I will never see this dr until he can learn how to go over a treatment plan that you deemed necessary. To me that a red flag. This Dr or office is only concerned about getting paid and no concern for your patients. read more

#1 the dentist are rude . #2 I can assure you that they don't clean their equipment the way they should . One of the dentist was about to rinse my mouth out with the water pic thingy they use & it had some sort of "mystery red" stuff on it .. im sure it was blood from someone elses mouth . I had to say never mind i rather spit in the trash and all she said was sorry about that SMH . #3 the turnaround rate in this place is crazy , new faces every single appointment #4 If you have a issue that they dont want to fix , they pretend they are on lunch break when you call . I called from the parking lot before & was told the person i asked for was on "lunch" i walked in & there she was .... #5 they really don't know what they're doing . Pretty sure they over charged me for all my services #6 I now have to get a consultation from another dentist before moving forward with a case ! I paid out of pocket for all my services here . Main thing is i had braces & they did not straighten out my teeth & now want to charge me more to fix the issue because they messed up by taking my braces off too early . Do not come to this place ! It may seem convenient as far a distance but quality ? 0/0 unprofessional , uncleanly , & Im seriously questioning if they're even licensed to do what they do . They bribe you with a free whitening kit in exchange for a 5 star review . These 5 star reviews are not earned ! Notice how theres very little pictures of any work they've done ! ZERO STARS . DO NOT COME HERE !!!!!!!!! read more

THE WORST! Don't be fooled by the newer office/seemingly clean facility. This place is unprofessional and does not care about patients. I was excited to find a dentist close to my house. I called to make an appointment and had several issues with the scheduler being able to verify my son's insurance. I spent two hours trying to assist with verification before we resolved I could bring the verification with me when I came. I did so and there was still issues at the time of the appointment. I was left in limbo wondering if they would see us or not. And ultimately they did, resolving everything had been checked/ok'd. They then offered a full service visit for us to return for cleaning/and fillings. So we scheduled. I received several confirmation texts/emails. One of which said if we cancelled, we would be charged $60. I flew back from out of town early to keep this appointment. So imagine my surprise when I come on a Saturday morning for my 9 o clock appointment and they tell me I don't have one! "Excuse me? How?" Is all I could say when I had text messages from two days prior confirming the appointment: So you're telling me, if I cancelled, I get charged. But you guys cancel and it's: sorry, we didn't get your insurance verified?? How the hell are we STILL dealing with the same issue we dealt with last visit??? And last visit, you told me you had my insurance verified and now you don't? I even brought it to you directly myself. What is the issue??? It's not my fault your schedulers or receptionist are incompetent, inept, and incapable of effectively doing their jobs. How hard is it to contact an insurance company, give the member ID and group ID and verify? I'm so confused! But this inconvenience today was egregious! I would highly advise the dentists at this facility to seek new office staff (receptionist and managers) because these hourly workers that are just their to click buttons and collect a little check have no regard and no respect for business or patients. Dentists of the facility, these people are causing you to lose money! Because guess what... because of the mishandling and mismanagement of my situation, I told them cancel all appointments for myself and my son. And I'm confident, especially with now reading other reviews, that I'm not the only one who has left or opted against service due to the lack of proper customer service. Potential patients... STAY CLEAR because this place will irk and jerk you and DOES NOT CARE about patients! read more

My experience was amazing. Thank you Kei and Danielle for the hospitality! Will be back soon for a cleaning !

Dr. Saad is my dentist, and he is fantastic! His bedside manner is polite, and personable, and his work is flawless. From entry to exit, the staff is attentive and caring. They offer discounts on work depending on the timeline, work to be done, and probably other stipulations. I've been to many dentists, but this is by far my favorite. They come with my highest recommendation. read more

Jasmine gave me a thorough cleaning. She is the best dental hygienist I ever had. Dr. Johnson seem to listen to my needs and my past experience. Filling are expensive but I rather get the filling then a root canal and crown. So far I like this place. read more

I wish I could leave ZERO STARS. We are new to GA and my daughter found this dentist for our entire family - what a mistake!!! It has been from one issue to the other with these rude and unempathetic people. Its all about the $$$$ for them. The Yelp reviews speak volumes and I'm not sure how we missed it. Stay very far away from these people if you value your health and don't want to get annoyed every time. There are better options in the area. read more

I was shocked to see that they had 2 stars on yelp like for real. Everybody was very nice. It was my first time here and I went in for a teeth cleaning. They have this special for first time clients and they do a teeth cleaning and X-rays for $99 so I did that and it was great. My favorite part was the fact that the dentist that was cleaning my teeth didn't try to make conversation or anything ps. I saw a review that said they were bribed to put a 5 star review for a free teeth whitening kit? Idk but this is an honest review no bribe for real also they gave me a free tooth brush read more

This office sets up automatic appointments from old patients, then tries to collect from missed appoints the patients have not authorized. So disappointed in their service. I could say so much more about why I stopped going there, but will not waste my time. Keep my name off your books. read more

this place is actually awful. They never have any availability and will keep pushing ur appointment back due to them being understaffed. It seems like the staff never knows what's going on everybody acts and looks confused for the most part. and almost all the reviews are fake they will give u a teeth whitening kit for free if u rate them all stars lol DO NOT GO HERE that should have been the first red flag. read more

The clinic looks amazing, the staff are nice and the doctors are so accomodating they explained and advice whats best to fix my teeth concern in a way that they gonna give you options that wont hurt your pocket. read more

Austell Dental Excellence - Orthodontists Near Me - Austell, Georgia

Because over the last 30 years I've been in many dentist chairs at least twice a year getting my teeth cleaned and gums treated. It's been years since I've felt that the service was professionally and carefully done. For my first time visiting your office, thanks, for your kindness and care. read more

I drove over 4 hours round trip for the specialty services they provide for me and it's worth every minute of the drive. The experience was great and the staff is fantastic!! read more

They are a scam. I went for a cleaning and they were rushing my dental hygienist out of my area before she was done speaking with me. they told me I had 3 cavities which I had to prepay $400 to get filled - first red flag; I have never prepaid for dental work before and I've had my share of fillings. I went back 3 days later for my fillings and when I went to check out, they told me I had 3 more cavities and it would be $400 more dollars?? it's been a week since my fillings and my teeth have never been more sensitive. the dentist gave me 5 different shots and my jaw is still so sore. STAY FAR away and go to a reputable dentist. I'm really upset that I wasted so much time and money here, and I definitely won't be back. read more

THEY OVERCHARGE FOR THEIR SERVICE STAY AWAY! I've been deceived by their pristine looking office. They OVERCHARGED me and kept quite about it AND 3 months after, they sent me ANOTHER BILL FOR $186 so I checked with my insurance co and DISCOVERED THAT NOT JUST I SHOULDN'T PAY THEM BUT THEY OVERCHARGED ME $40 the first time and WANT TO KEEP MY MONEY FOR ANOTHER 30 DAYS BECAUSE IT IS POLICY! Their manager Krystal explicitly told me that she doesn't want to get fired for giving my money that they took from me unlawfully. I was also asked "WHY AM I DOING THIS FOR JUST $40" and "Do you really need $40 that bad". Well, if it's JUST $40 THEN PAY IT BACK THE SAME DAY! not 30 days after the fact. From what I have seen on other reviews I'm not the only patient who they overcharged. Is it possible that all those were caused by negligence? That's for the court to decide. If you have an issue with this dentist please contact me to join my lawsuit email: c275v77gy@mozmail.com read more

I had work done here and, apparently, it was supposed to be done over four visits. The dentist told me that I needed a lot of work. The scheduler, after much gazing into her screen and frowning, and tapping and tapping on her keyboard, told me that they were running a special, and that there would be zero copayments. After the first visit, I was told that to complete the work, that it would cost over $2,000. It's a sad way to run a healthcare business (or any business). They should be more upfront and honest with their future customers, but they'll never see me, again. read more

The facility is very clean. The staff are very friendly and gave me a thorough cleaning. Will be coming back in the next 6 months.

Absolutely fantastic, affordable and very professional people, they even have a payment plan in case is needed. Thank you guys

My family and I have been using Austell Dental Excellence for the past 3 years. They are always very easy to get in and get scene. The staff is always friendly they send a crazy amount of appointments reminders. They offer several payment options. My daughter got the "fast braces" the price was very affordable and it's only been 1 1/2 and her teeth are straight and the braces are coming off. read more

These people are frauds!!! The keep charging my insurance company for things they didn't do and won't remove the charges so the insurance company wants me to pay for it. They are rude and nasty and don't care about their patients. My wife was supposed to get her braces removed a year ago and now her teeth look worse than before. They have no idea what they're doing here. Please do not do business with this office I beg you!!!! Update: Update: The response only proves that you're very unprofessional and clearly you didn't read my review thoroughly. I have only been a patient since June. That's why I said MY WIFE...she's been seeing you since August 2016 in which you promised her braces would be off in a little over a year it is now September 2018. read more

Excellent dentist's office with short waiting times, efficient procedures and a lot of care given to patients. Within my one-hour appointment, I had an X-ray done, consultation done and teeth cleaned. Will be coming here for all future dental work. Dr. Saad and Cheryl were very thorough with their work. read more

Would not recommend. Went for a deep cleaning so that I can get braces elsewhere (I also don't recommend fast braces they rush your process and your teeth may not be perfect and they don't care ) when I went to my orthodontist they basically sent me a referral to a trusted dentist of there's that could actually deep clean my teeth because Austell Dental Excellence apparently didn't clean my teeth well enough. When I called about this issue they basically told me oh well and I had to file a dispute with my bank. They don't change their gloves here either the man who cleaned my teeth came to me with gloves on from the other patient and I had to ask him to change his gloves. I wouldn't come here if they were the last dentist on earth. read more

This dental office is FANTASTIC! The level of care and personalization is superb! I would highly recommend this dental practice to anyone looking for exceptional care and high attention to detail. read more

I received my fast braces treatment from Dr. Hopper's practice. The package included lifetime retainers and professional whiting. I received one set of replacement retainers. I relocated out of state and returned Georgia . I called to schedule an appointment for new retainers. I was on hold for six minutes. The receptionist said my warranty canceled, since I moved and had not a cleaning in their office in the past six months. I said Dr. Hopper was never my dentist, only my orthodontist. The lifetime retainers and whiting were included in my treatment package. I added this is a fraud. I will let every social media platform that I follow know he is a fraud. Also, do not like how he speaks to his staff. He is very critical of them in front clients. It made my visits uncomfortable. read more

My experience here has been nothing but terrible. I moved here with braces from another state and they said I was only supposed to pay 200 because my insurance covered everything and they would get started on treatment right away. LIES. They took MONTHS to put their braces on me and not to mention they lied on paper work otherwise. Fast forward a year and I still have braces on and my teeth have shown little improvement. They do not inform you on what they are doing on you, the communication is terrible. I get shot out the door every appointment. In the video you can hear the owner/main dentist be very unprofessional with me after he left me for half an hour and did not explain treatment in the time he went to go talk to a friend that came to visit Worst thing I saw was hearing the staff talk about how they were not gonna tell a client he had a free credit line so that he would have to pay . They try to get the most money out of you and have terrible service. read more

I wish I could leave zero stars. My experience with this dental office was disappointing. I contacted the office and asked if they accepted Peach State they said yes and made the appointment. When I got into the office, with a bad tooth ache mind you, they tell me nothing until after the x-rays and assessments. Then they say so sorry but we DO NOT accept Peach State but we have this SUNBIT service that can help pay for your dental services today. And set another appointment for the saving of my tooth, I wanted pulled, which the dentist could not perform so I was referred to an endodontist. And that was going to be a charge of $1600 to do a root canal on the tooth I wanted pulled and I had no job to pay for. And then I was told I needed to have my teeth and gums cleaned in preparation for the root canal and implants. So, I was then introduced to their in-house plan for a discount on cleanings paid over 6 months to 1 year. I went into the office 3 times in as many months. I had 2 sets of x-rays done, never received a cleaning once, nor did I get any assistance with my initial tooth problem. Even after coming into their office for an emergency visit with severe tooth pain asking them to pull the tooth, which they never helped me with, they charged me hundreds of dollars for sitting me in a chair and simply looking at my x-ray. I still have the tooth and the pain after 4 months with this dental practice. And they refused to cancel the SUNBIT contract for the cleanings after I told them I could not afford the service because I lost my job and I had never received any cleaning service from them at all. So, I ended up paying $250 for a cleaning service I never received, and they charged me over $680 for an emergency visit where they did nothing to help my tooth or my pain. Please do not get sucked in by this dental office they are a rip-off. I asked for them to cancel the contract and they had me waiting around for a week so they could find any record of me getting the cleaning service. When they could not find any record of the service they had me waiting days for their decision to cancel the cleaning contract. They then refused to cancel it and told me it was my fault since I had rescheduled so many appointments. Even though they were told it could happen given the inconsistency of my work schedule. They only seem to care about the getting my $$$$ they do not care about the patient, at all. read more

Sorry there isn't a Zero Selection I have been going to Terry Hopper for about two years. Without fail every appt I have had I have to call & discuss the bill always an issue. There is an overage of $100 floating around somewhere in the blackhole! They take it upon themselves when there is a dispute with the insurance & you have a balance they charge your debit card & or credit card without letting you know or your approval. They bill you for xrays that the insurance doesn't pay for even after you ask "Does the insurance Pay for these X-rays?" Then you get a statement from the insurance - they don't pay. Called the office & oh they confirmed that they would paid for the X-rays - just ignore the bill - then they charge your credit card - not letting you know or your approval...stay away. Dr Hopper is a great dentist but his office staff & billing practices are unethical. read more

Very poor experience with scheduling and servicing. Dental material left on my tooth. Poor communication about services. Would not recommend. read more