Needed emergency assistance and the receptionist was not helpful…read more She didn't provide a solution. And they asked me to call back a second time to receive this information. Luckily, another practice who couldn't take me provided some other practices that they work with if they can accommodate patients.

Lisa was awesome at cleaning and Dr Hubbard was very nice in explaining everything that I needed…read more The staff was also exceptionally nice and professional.

these people dont care about anything but $$$…read more they cancel appts on you ! they dont answer the phone or any emails (which is wild because there is like 5 office workers ignoring customers) left me with an abcess tooth for over 2 years !! still untreated, but i wont let them screw anything else up. had to call 4 times to get an anti biotic one day!!! they blew it off 3/4 times

I have left several messages (voice and email) for the office manager Sherry since 8/1/25. I…read morehaven't even received a response to explain why my insurance says my responsibility is $94 but I was charged $181. My written estimate was for $64. Can't even get a call back as a courtesy to tell me they won't refund the difference or to explain a reason. That is unacceptable, you should treat your patients better. Other than that the dental hygenist and denist are wonderful.

this place is truly the worst. we switched insurance about a year ago and this place is overpriced…read moreas heck!! not only is it the pricing that bothers me, but the absolute mess of a wait time. one time i had an appointment scheduled for 9 in the morning, mind you i live forty five minutes away, i was ten minutes away id say this was like 8:05 because i was gonna pick up something before hand, and they cancelled. i was truly disappointed. when i do have appointments there, which i had one just a few days ago,, staff is decent i guess, but after my cleaning they told me to wait in the waiting room to schedule my next appointment. i waited ONE HOUR. AN HOUR. just sitting in the waiting room just to be called. horrible place.

This place likes to Rob their customer, they will tell I one price on the phone and then charge way…read moremore after they are finished. No choice but to pay it then. Stay clear if you care about real honest service

From start to finish Reaves Dental is professional, friendly and technologically progressive. Take…read moreit from someone who has had rough dental experiences in the past, they make all of my visits comfortable and I do recommend them to anyone looking for a new dentist!

Wife needed attention with pain in lower jaw area, they were able to set up an appointment the next…read moreday to take a look at her.

Wow! If first impressions are a determining factor, forget it. How Rude! I don't know who you spoke…read morewith to give favorable reviews, but not this office employee. I called to see if they are taking new patients, she said not at this time but asked a few questions. I would think that she was asking to possibly be put on a waiting list. When I said Excellus, she said we don't accept that and referred me to a clinic. I tried to inform her that Excellus would cover an out of network service as a flat rate coverage. I would have to pay at the time of service and recover the payment from Excellus directly. She then just abruptly stated "We're not accepting new patients." Does that mean you would only offer service to dental insurance patients, and all others should just go to the clinics?

Just move to the area and trying to find doctors offices etc... I talked to Brenda and she is…read moreAWESOME! Can't wait to meet the rest of the people that work at that office.

5 stars! Dr. Honey was excellent on pulling my teeth. She was great on working with me on money I…read morehad left on my insurance. Dr, Honey was very considerate trying not to hurt me while I did have 5 teeth pulled and stitches. I had a hard time understanding Dr. Honey, she is soft spoken and has an accent, plus I'm deaf in one ear which didn't help. Olivia was excellent on explaining for the doc on what I needed done, options and what the cost was. After I left I did have to go back. I was having a problem with the temporary partial. They got me right in. I was nervous because I was bleeding and temp partial wouldn't stay in. Olivia was calm and assuring, was great on working with the rest of the team getting the temporary partial to fit correctly. From the front counter people and all the staff in the back were all efficient and pleasant. I had the teeth pulled a few weeks ago. Everything is healing fine and pain I was getting before I had my teeth pulled is gone. If you hate a trip to the dentist, go to Valley Dental. I have a follow up tomorrow and actually looking forward to it....Kim Lac

Who ever you have in there making the teeth!!!! They are way too big for the person!!! My sister's…read moreare huge!! She can't even where her bottom plate Girls at the front desk are very unfriendly

He was great with my husband. He had hardly any pain. Kept me updated and gave me instructions for…read moremy hubby to take care of him with a special pack of post surgery goodies.

Too busy to handle my case after he was well aware of the situation…read more Waited weeks for a consultation while in pain for no resolution. Very bad experience

They have been so good to me here. The staff and doctors are very personable and professional. My…read morecleanings make such a noticeable difference. Insurance claim's submitted right away . Can't say enough good things.

Dr. Candido promised to work with me regarding paying for his dental services. All I wanted to…read moreunderstand was how was I supposed to submit a claim to my insurance company to get reimbursed for his services if he, or the owner, were refusing to provide the necessary information to do so. I don't understand why they would refuse payment in full from the insurance company or allow me to be reimbursed after I paid for his services. Regardless of all that I've been and am prepared to pay by money order to ensure that Dr. Candido is paid for his services. I even had payment in full for the services he was to provide today. I don't understand why "the owner" would force me to see another provider while not even considering allowing Dr. Candido and I to see what could be worked out as he promised. He and the secretary promised to work with me, and she said he would take good care of me. He was exceptionally nice, put me at ease, and patiently explained everything to me. It's been so hard finding providers like that. Rather than clarify what "legalities" they kept referring to they rudely discharged me from the service.

The office staff and the dentist are friendly, kind, knowledgeable and gentle. I have horrible…read moreanxiety at dentist but I felt completely safe. My child loves this place as well!

Dr. Passalaqua and his staff are just wonderful! I have a true fear of dentists, but when I met…read morehim.....my fear disappeared. I have been with them for quite a while now and have brought along my husband and two girls. His office staff is outstanding and his hygienist is kind and gentle. His prices are not outrageous and they will submit my insurance forms for us even though they do not participate. If you are looking for a great dentist with wonderful staff, then give them a call.