Rabice and the whole staff has always been awesome with me. I have been going there since 1985 and…read morenever ever had one issue. had much work done and everything was always smooth, done right and n issues. These people that wrote bad reviews must be telling 1/2 the story I bet .... well many of then anyway.

I'm totally disappointed with my care at Dr. Rabice's office at 1450 Genesee St. Utica, NY. I was…read morein several weeks ago as a new customer. There 1st appointment is only exrays. Therefore, I booked a 2nd appointment... which was today, at 7:20 am on August 13, 2025. 1st of all... I called to say I may be a few minutes late. "Well, she paused. "Will you still take me?" The receptionist, tben responded with, "As long as you are not more than 10 minutes late." I arrived 8.5 minutes late. I walked in with 3 women behind the counter, not one looked up to smile or greet me. I stood quietly there at the open reception window. Finally one just looked at me... I responded, "I made it before 10 minute max", and I smiled back at them. One women responded, "Ruth" I'll be right with you. So I sat down, and literally, two seconds later the same women stands in an open doorway. "I'm ready for you." So, I got up and followed her. I sit in the dentist chair. She walks back in behind me saying "You had surgery?" I said, "Yes," thinking, wow they've done their homework. "Did you take your antibiotic yesterday?" Confused? I said, "No, why?" "You had surgery, right?" she exclaimed. Bewildered, I gazed at her with ???? in my eyes. She, responds, "when was your surgery?" I said, "Around, February." She exclaimed, "This year?" "Yes", I replied. (Still bewildered.) "Well, you have to take an antibioticl, I cannot clean your teeth, today," she exclaimed! "Why didn't anyone tell me I had to?" my responce. I can't even tell you how disappointed I am in Rabice's staff. I went out to the front desk and I said, "Why wasn't I told?" She replied, "I'm an adult, I don't have to be told! Why do we have to tell you?" It's your business, isn't it? Doesn't Dr. Rabice want his business to flourish?" I responded. Next, I just decided to walk out of the office. Thinking, I already paid for exrays, so I quickly turned and went back in and asked for my exrays. A new women stood tall, behind the rest of them, hands on her hips, and says, " "You cannot just walk in here and demand exrays!" "Wow!" and turned, ready to exit once again. I spoke loud enough that for them to hear as I walked out the door... you will definitely hear about this appointment on Yelp! I'm sorry, Doctor Rabice, you need better staffing communications for your patients from your unwelcoming front office staff. Ruth Irene Benoit PS I really should have listened to the comments and reviews I saw before coming to this office. No I thought, maybe it a couple of grumbling people that up with they're bad mood in the office today. We'll I was in good spirits until I left that office today. What a day spoiler.

Such an amazing experience! First off, my boyfriend has a great fear of dentist and he was very…read moreanxious to go back to the dentist after almost 10 years of not going to one. We found this place after extensive research on the internet, a little hard to find it first. But let me tell you I am so glad that we found it! The office manager took us on a tour of the office first. She was very kind and patient and answered our questions. They took us right in and did extensive testing on my boyfriend for his first consultation. The dental hygienist was very patient and reassuring the entire time. They even let me stay in the room with him. The office is spotless! So very clean and up-to-date on all of their equipment and education. And the best part, is the fact that they have nitrous oxide gas on hand in case of nervous patients. For free! They also offer Xanax prescriptions for patients for their next visit. We will definitely be going back for his long list of work that needs to be done after almost 10 years I'm not going to the dentist. I would highly recommend this place!

They have been so good to me here. The staff and doctors are very personable and professional. My…read morecleanings make such a noticeable difference. Insurance claim's submitted right away . Can't say enough good things.

Wow! If first impressions are a determining factor, forget it. How Rude! I don't know who you spoke…read morewith to give favorable reviews, but not this office employee. I called to see if they are taking new patients, she said not at this time but asked a few questions. I would think that she was asking to possibly be put on a waiting list. When I said Excellus, she said we don't accept that and referred me to a clinic. I tried to inform her that Excellus would cover an out of network service as a flat rate coverage. I would have to pay at the time of service and recover the payment from Excellus directly. She then just abruptly stated "We're not accepting new patients." Does that mean you would only offer service to dental insurance patients, and all others should just go to the clinics?

I started seeing Dr. Brown and the gang this past summer, discovering that I had my first ever…read morecavities they handled me and my panic so kindly! I felt so comfortable, right at home, and left with pearly whites. Always highly recommend

I have worked in Dental Insurance for 8 years now. I know the in and outs and the do's and donts. I…read morehave always used Aspen for my dental care as I have always found them to be convenient and good about working with me. Now Most people postpone the dentist because its like walking on to a car lot with a dime in their pocket and driving off with the hottest car but a loan beyond their means and a new huge debt. They find the experience similar. I do to but you have to know your plan. So I get the email to fill out my forms prior to showing up and I so I do that. When I get there I have to file out the forms anyway. So, Why did I spend 10-15 mins filing out the forms 6-7 nights ago? I guess Somehow I have two patient file numbers maybe. On to the visit, the X-Ray technician Chyna was amazing. I started to gather back hope that this visit would be amazing. She was polite and sweet. Chris the hygienist also amazing. I knew I needed some intense suggestive work done but he again was polite and kind. I never was made to feel bad or uncomfortable. After he finished the Dentist entered. Dr. Moses advised me of what I knew already and suggested a few things I was unaware of. However she was more focused on discussing the shoe shopping she had done with her assistant. This discussion took precedent over me in the chair. Now after several minutes of their personal discussion while they updated my chart and she would look in my mouth for a short moment, I was sent out to finance and scheduling. This is where it is always fun. I'm a smart shopper at the Dentist so I request everything be sent for Pre D prior to agreeing to pay for anything. My visit was mainly due to severe tooth pain in which three teeth are actually causing the issue. So if you can surmise the amount of pain I would be in. So the scheduling/finance guy suggests my focus has to be the cleaning and we need to it set up today and it would cost over $600. Pump the brakes, I told you I work for the insurance company in which I have insurance with and I process the claims and that my friend is wrong. Hence my request to send the Pre D! Now let's back to the main concern and the fact that I am in immense pain which is being caused by not one but three teeth. So let's focus on a real severe issue. Now that we are both on the same track the next available appointment is......not until the middle of February and in order to schedule that and lock it in I have to pay half that charge. Again I work for my insurance company and know cost and you give me an amount well above what I know to be true. So no I am not paying that and are you kidding me that if someone is in severe pain, can't sleep, needs three teeth addressed you schedule them out for 3 weeks? Very bad experience overall. Extremely disappointed! This is the very reason why people postpone dental visits and wait until the very last minute you look at people like $$. You showed no concern for my pain or suffering, you wanted me to get a cleaning done as a priority for over $600 first. You put upgraded crowns on an estimate rather than talking to me about the basic and the upgrade options. Your Dentist was focused on shoes and shopping well I sat in the chair in pain. Is this really how you want any patients visit to go?

this place is truly the worst. we switched insurance about a year ago and this place is overpriced…read moreas heck!! not only is it the pricing that bothers me, but the absolute mess of a wait time. one time i had an appointment scheduled for 9 in the morning, mind you i live forty five minutes away, i was ten minutes away id say this was like 8:05 because i was gonna pick up something before hand, and they cancelled. i was truly disappointed. when i do have appointments there, which i had one just a few days ago,, staff is decent i guess, but after my cleaning they told me to wait in the waiting room to schedule my next appointment. i waited ONE HOUR. AN HOUR. just sitting in the waiting room just to be called. horrible place.

I was a new patient at Ellinwood Dental and I'm very happy with my experience. I recently moved to…read morethe area from out of state and I was able to secure an appointment for a cleaning right away. Tamara was helpful with the intake process. Sylva was the Hygienist who did a gentle yet thorough job of cleaning my teeth. and Dr. Goel was pleasant and professional. I was in and out within 45 minutes.

Terrible experience. Hygienist rushed through my cleaning in record time. Felt like I was on some…read moresort of assembly line. Hygienist was only concerned about selling me an electric toothbrush. Mistakes were made to what was reported to my insurance company, but they would not make corrections. I don't recommend, and will be finding a new dentist.

Had all my lower teeth extracted yesterday. Dentist is phenomenal, can't tell you how fast she got…read morethe teeth out , didn't even feel pressure when she was pulling them out. Just a little prick of the needles, otherwise no pain. Her staff are wonderful too . Couldn't have asked for a better experience. X ray girl and finance person took such good care of me. Maybe if I had a marvelous dentist like this years ago I wouldn't have been afraid and let my teeth go.

Full extraction and full upper and lower dentures. This is the first time visiting Aspen Dental…read more The quality of care is second to none. I am 56 years old and have never met such a professional office experience than the experience and care that I have received from this location on north Genesee st in Utica, ny. I would love to take this moment and thank every individual that that puts the effort and time and care for my transformation. Thank You, Brian H. Lyons