I would recommend I've been with them for many years now. I've been to others but they are very…read morecaring and always make me feel taken care of

I would highly recommend Open MRI. I have horrible anxiety and their MRI scanners not only relieved…read morethe claustrophobia I would normally feel in a regular MRI but the staff also made my experience very comfortable. 5 stars all around!

My doctor recently sent a referral for an MRI here, as it was much closer to my home than any place…read morein Syracuse. Not only is it closer, they have appointments available easily a month or two sooner than any place else in the region, it would seem. Certainly a lot sooner than any place in Syracuse! I am a difficult patient to deal with, not because I throw a fit, but because I cannot sit in a chair, and can only walk (with a mobility aid) about 20 feet, and I have severe pain after doing so. I had to lie down on the floor soon after getting to the front desk. This understandably caused a fair amount of distress all the way around, but I had no choice. Rather than getting angry at me, the staff were all very kind and compassionate. They made intake as easy as possible for me, crouching down and helping me with my paperwork. They rolled the MRI gurney all the way down the hall to the doors that opened out to the waiting room. I only had to walk about 15 feet to get to it. They helped me on it, and also got a wedge under my knees right away when I told them I needed it in order to lie still in the machine. When they rolled me into the machine, they of course gave me headphones and asked what my preference was, musically. I asked for classical, and they gave me some really nice soothing music. They also had nice cool air blowing over my face, which helped SO MUCH with feelings of claustrophobia. The tube can get warm and stuffy, so the air REALLY helped me. I ended up meditating on an oil painting of autumn leaves, listening to lovely classical music and enjoying the cool air on my face. They were really kind, checking in and letting me know how much time I had left in the tube. It sounds weird to say this, but I actually enjoyed it. I was a little sad when it was over, even, haha! Yeah, the machine goes ANH ANH ANH ANH ANH TOKTOKTOKTOTKTOK EERRRRRRRRRRR, but the classical helps sort of drown that out, and it's just pretty relaxing overall. I think I might have even dozed off, despite my intense pain. They did everything they could to make sure it was all as painless and stress-free as possible. Once I was done, everyone on staff at the time came out and helped me to my car, walking with me the whole way and making sure I got in the car. I didn't scream or cry at all until I had to get to my car (it was a long walk for me) and I could NOT have made it if they hadn't been there. I cannot express my gratitude for their compassion strongly enough. They are wonderful here. If you need an MRI, this is THE place to go. The people working here are so nice and caring. They should be proud!

Great and Friendly Service, Clean Environment, and Great Quality of Care. Highly Recommendread more

From the owner: Occupational Medicine. We do DOT physicals, Asbestos/Respirator physicals, Pre-employment…read morephysicals, Fire and Police physicals, school and college physicals and sports physicals for 18+ yrs. We offer off-site services as well as lab titers and job related lab work.

I am from one of the northeast cities. My experience with this urgent care has been their…read moreincompetence, from the provider to the service staffs. Wrong brace, wrong referral, and unnecessary delays. I would not recommend, and I am very disappointed.

Utica, NY Wellnow. Even with am online appointment in place there is a 2-2.5 hr wait. Receptionist…read moreappears to gave respiratory symptoms and is not wearing a mask. Receptionist is eating continuously while checking in patients. However my $75.00 co- pay was taken immediately. I asked if I could wait in my car and be called when I was ready to be seen and was told no, that I must wait in waiting room for 2 hours.

The office was so amazing. All of the staff addressed my concerns and made me feel comfortable…read moreabout my MRI. From the front end staff to the Technician everything went well. I felt horrible for them because the previous client was late which made them have to stay later for my imaging appointment, so please when you make an appointment, have the courtesy to arrive on time. Everyone else's time is just as valuable as yours!

I agree w the review posted by Penny K several months ago. I have had the same experience w…read moreMarybeth- repeatedly. I can only have upright MRIs because I can't lie flat so they're the only facility available within a 3 hour drive- but I agree she is unfit to work patients in pain because her behavior is very incredibly rude. I've had several MRIs at Pinnacle and have interacted both in person and by phone w Mary Beth and she always behaves rudely. ALWAYS. I literally spoke to her this week and she was rude again and disconnected the call as I was still talking. That may just be "her way," but Pinnacle should not employ her because ultimately her unacceptable behavior reflects on their reputation. Mary Beth should find a job in another field where having compassion and being courteous are NOT a necessary skill-set.

I found both Dr. Mahome and NP Rachel Grosvenor to be extremely professional and caring. They…read morereviewed my test results, and politely answered all my questions. I left the office with my mind at ease. Their support staff is also top notch.

Absolutely horrible experience the first time and the last time how is it that I'm referred from…read moreanother urologist for a scope you tell me it looks good but I'm still dying in pains, don't give me a referral for pain management or somone that can deal with pelvic floor because is what I've been told I have in the past and then when I ask for a referral you tell me to get it from my spine doctor ? Is this clinic a joke ? I'd love to sue if I knew laws correctly I would because how can I just try to move closer to home to a urology department that is capable of the same things the one I traveled to see and be denied even a referral for pain management

The MRI here is 3 Tesla. It is more powerful than the typical 1.5 tesla machine. But the best…read morepart about this imaging center are the clerical and tech people. The folks who work here must be competing in a "most accommodating, considerate and helpful" contest. Their kindness never ceases to amaze! They are all terrifically competent and efficient also. I hope they know they are appreciated. They make the world a better place.