Worst insurance agents ever they just take your money and email you to sign and renew your policy …read more They don't bother to explain why your insurance has skyrocketed High they don't bother to ask you if you changed your address for rentals insurance as well they don't bother to answer any questions as long as you pay them that's all that they ask for. I have proof of multiple emails that I sent Jimmy personally myself to cancel my insurance and never once did he reply only would just sent me emails to renew my insurance and never once explain to me why it was so high worst don't come here don't get insurance

Jimmy is very helpful and truly goes out of his way to help get you the coverage you are looking…read morefor. He has helped me with my personal life insurance as well as general liability insurance needed for a special event. I would definitely recommend him to my family and friends.

Outstanding service from Shaffer Insurance! We pulled our policy from another company and put it…read morewith them because we weren't getting the service we desired. Sometimes you can find the professionalism AND get treated like family. We will definitely be sending them more business.

I've had a Homeowner's Policy with Shaffer Insurance Services in Palmdale Ca. for multiple years. I…read morejust received a notice of from the Shaffer office telling me that the provider (American Reliable) is cancelling subject policy due to fire hazard conditions in our area. I immediately attempted to contact Shaffer Insurance (twice) for assistance in finding another provider as time was of the essence. Now, based on our history of only one claim and NEVER missing a premium payment in all related years, I would expect, at the very least, acknowledgement of my request for assistance re: this very important requirement for my home. No response equates to a non-caring and unprofessional method to conduct business. In the interim, we have been fortunate to find another agency who immediately resolved our concerns by finding another provider within hours. Therefore, it is with reluctance that I would not recommend Shaffer Insurance.

I agree completely with Larry D's review! At this point, I have only talked/emailed Deb and Gabby…read morefor quotes and information. I cannot say enough about their professionalism and responsiveness! TOP NOTCH folks! It says a lot about Mr. Skala and his desire/ability to hire the BEST personnel! My entire family has been with State Farm since the 70s. A great company! If you choose Mr. Skala's team to handle your insurance needs, you will not be disappointed! Even within State Farm, the AGENT that you choose definitely matters. I am completely impressed! Thank you Deb! Thank you Gabby! Thank you Brad!

Lied and was very unprofessional, was just dicking around and wasted my time. Also took my…read moreinsurance off without email, phone call or letter. Highly don't recommend this crook and the shit staff

Full disclosure: I almost did not go to Forward, but am glad that I did…read more I was in immediate need of a non-owners policy but couldn't afford much. I found Steve McKinnie's name on the AIPSO website as someone who works with the low-cost insurance plan that CA offers. His was the first of two names in Palmdale, so I called him first. I was immediately unimpressed with his phone demeanor. All I got were brusque, one-word answers, until the end when I asked if I could make an appointment and what paperwork I needed to bring. I nearly called the other place, but figured that I'd already made the appointment and didn't need Prince Charming for the purposes of writing up a quick policy. The next morning I went to my appointment and from outside the door heard what sounded to be a jovial man on the phone on the other side of the door. As soon as I came in, Steve got to business but was also cracking jokes here and there, and I decided that the conversation from the day before must have been a bad connection. Either that, or I was sitting and laughing with a completely different person! Anyway, down to the gist. Steve explained the non-owners policy to me and recommended what he thought would be the best kind of policy to suit my needs and current situation. He ended up talking me out of the low-cost policy because it would have created more headaches for me in the long run. He drew up the paperwork, had me sign everything, and even printed me a copy of the insurance verification sheet (which I needed to send out to another company). Finally, Steve helped me out with something that was not in his professional interest to do. Without going into detail, I will just say he extended me a courtesy that he did not have to, and for which I am grateful. If you're looking for an agent who is informative and to the point, but also presents a laid back atmosphere and is relatable, I recommend Steve McKinnie at Forward Insurance.

We received excellent customer service. They were very attentive and supportive. Looking forward to…read morea long relationship. They get the Job done.

There's been a few about her already but I have to praise Monika P…read more I initially got my insurance when living in Palmdale , about 8 years ago and have since moved at least 5 times. With each move, Monika has made the changes and updates seamless. My job requires me to be on the phone a lot, and sometimes at unscheduled times, Monika has been so accommodating and thorough with changes I've made over the years. When I tell people my insurance office is in Lancaster, a good couple hours away from me, they always question why I don't switch. It's because when the service is efficient, friendly and accommodating, why go anywhere else?

Awesome service! Bob, Ann & Wagoner have provided us excellent service. I highly recommend! We…read moreare a commercial account and the attention to the last minute needs was beyond superb. I can't recommend them enough.

They ripped me off here run away. They took my money and all I had to pay was $28 first month and…read morewith their commission I paid over $350

I've been with Gladstone insurance for 7 years and have had zero problems or complaints! Only great…read moreexperiences... Not to mention they really do have the best rates in town!

I been with this business for some years now i wouldn't go anywhere else. Down to earth and she…read moredoesn't mind explaining every aspect of your taxes.

Moved to Lancaster less than a year ago, and finding the right Tax Specialist was really important…read morefor my family and I, especially since we'll be living here for years to come. I was recommended Beth Mankee by a trusted colleague and he was right, the moment you walk in the atmosphere felt very comfortable and at ease, everyone in the office are very friendly and happy to help. Jessica at the front desk was super quick with all the pre requisite document preparation and was so friendly. We were then greeted by Beth and she then did her magic, once you walk into her office, you know you're in a professional's hands, her desk was super clean and organized. She walked through everything with my wife and I, and she really took her time to make we understood everything. The whole process was smooth, fast, and efficient. Highly recommend Beth Mankee, my wife and I will be coming here for years to come. PS. You need to book an appointment in advance as she is really busy and popular.

Richard and Kathy are the most beautiful souls in town…read more They are nice and friendly. I am grateful to have meet them and keep giving them business because they are amazing and know what they are te doing.

I have been using this office for all my insurance needs for years. I've referred tons of family…read moreand friends and would recommend them to anyone. If you are looking for great rates and an insurance company with amazing customer service this is the place to go. They know you by name and your family. I will never go anywhere else.