Great and responsive customer service. I initially had issues with appointments getting delayed and…read morepushed. But the customer service reached out and helped me resolve it. I was always able to get hold of someone on the phone, when I needed to. The technician came but the water heater just started working again by itself. He offered useful suggestions for what to do if the issue comes back, and didn't charge me anything.

Buyer beware! Listen to others who complained about the misleading pricing. I experienced the same…read morething. I even reached out to the BBB hoping they would respond (without the run around) and they have not. On 8/19 I had an appt to inspect shower spout and toilet flange. The shower spout was repaired that day. For the toilet flange, I was told it needed to be replaced & repositioned and I needed a new toilet. I was quoted $3583 and told it would take 3-4 hours to completed. Based on the scope of work, it seemed to be a reasonable estimate. When the plumber arrive the following week to do the work, it took 1.5 hours. I inquired about a reduction in price since it took less than half the time. I was told no. Not feeling comfortable with that, I reached out asking what the hourly rate was. Instead of answering my question, I was told that some plumbers are more efficient and I wouldn't be charged more if it took longer etc etc. I was given an option to discuss the details of the estimate via email. I then received a phone call about my concerns. I was told they would look at a $1088 charge and get back to me the next day. 2 days later I received a voicemail that I was overcharged and would receive a $585 refund. Still no explanation for what & no breakdown of charges. Now I wonder what else was I overcharged for? What is the hourly rate? How can the plumber that gave the estimate be so wrong about the time the work would take?

Thanks Tim for serving us since 2018!…read more What a live saver Tim is and his technique is topnotch! Call him for your plumbing l/ electrical needs. If he's available to serve you, you will be in good hands, trust me! Our place was built in the 50s and the plumbing was really out dated. That said a lot of the pipes were old. On a Saturday the basement part just broke when we were working something around it. Water splashed everywhere. The only way to stop that was to shut off the main wove and that we couldn't use water anywhere else in the house either. It was around 5 pm on a Saturday evening. We called everywhere tried to have people come in give us quotes, and of course, most of them jack up the price to sky high. What was even more ridiculous was almost all of them doesn't even know what they were doing. I don't even know how to put it, but it was just my gut feeling that even if I were to pay them that price they were not going to be able to fix it. And I i was right-the thing that they sort of ran through with us what they will do to solve the issue was totally BS. Look back, they wouldn't even have the tools and parts ready. Now back to more details of how great Tim is. After calling and making appointments with many different vendors we could find and were offering service around that hours, for to Tim's TRZ business around 7 pm. He picked up the phone and arrived our place very quickly. To be honest, we were so desperate at that point that we would pay anything Now back to more details of how great Tim is. After calling and making appointments with many different vendors we could find and were offering service around that hours, for to Tim's TRZ business around 7 pm. He picked up the phone and arrived our place very quickly. To be honest, we were so desperate at that point that we would pay anything to get this plumbing issue fixed so we can go on for our weekend. When we told him what we were quoted on, he laughed and said those were crazy quotes and told us not to worry. That alone made me feel better, I didn't know what to expect yet at that point but I was willing to take the chance as he showed up and brought good vibe: he was well prepared that his tool box filled with different kinds of parts and in well organized fashion! He clearly knows what he's doing, with in no time he fixed our plumbing issue. He was so kind that there was one part he didn't have (as mentioned our place is old) he drove out to pick up the part just like that- not even ask for extra or anything. At the end, the bill was super reasonable- unlike other lame business- include some big names you are all familiar with. And that's included if a generous tips. How nice the world will be if more business/ people in general don't try to take advantage of people when they are in needs. Instead giving genuine support and good work. Thanks again Tim. You are our saving angle!

I've have never clogged a drain in my life and on a Saturday night at 9pm, I called every emergency…read moreplumbing company possible. All other agency's quoted me $350 and above including $150 surcharge just to look at the problem. I was very frustrated since I was strapped on cash. I called Tim at TRZ which gave me a honest quote over the phone of $250. He got to my residence in about 25 mins and fixed the problem in about an hour and half because it was clogged so bad! I never write reviews on yelp but this man not only gave me a honest quote, he did not charge me anything more, I only had $300 on me which I told him over the phone. I wish I was able to tip the man more because he deserved more than $300 for canceling his plans on a Saturday night. I recommend Tim to anyone that is having any type of plumbing issues, his honesty, professionalism and knowledge puts him above all.

Two more projects and two more successes…read more First was a small repair in SF some time ago...a leaking cast iron pipe and WC installation. More recent a sewer lateral installation...Atlas was the lowest of three estimates and given prior experiences I contracted with them. They included permitting costs in the estimate which another contender elected not to...a bit odd that. But anyhow, in a few days all was done. RENEWAL.

Pros: Came same day within an hour…read moreFixed the core issue within 30-45 minutes Cons: Felt fleeced. Was asked to change the faucet for 850, I pushed back and just asked for the angle stop to be changed Expensive for the work and time

They are on the expensive side, however they are totally worth the price if you want a plumber…read morewhich communicates, lets you make an informed decision, and bids by the job not by the hour. Our water heater failed December 22. George Salet Plumbing came out on December 23 and provided us options to fix the existing water heater or replace it. We chose to replace as the existing heater was just over 9 years old. We scheduled replacement for Friday, December 26. The plumber called us to let us know the first heater which was delivered, while still functional, was slightly damaged on the bottom. They had a second one delivered the same day and stayed late to replace it. The high efficiency gas blower made a loud noise while running however George Salet returned with a technician from the manufacturer until the issue was resolved. It took two visits and full replacement of the exhaust stack, but they pursued until the issue was fully resolved to our satisfaction at no extra cost.

Outstanding service! First, it was quick to schedule an…read moreappointment. Second, David was great - prompt and fixed the issue in 30 minutes I had a Heat N Glo gas fireplace which wasn't lighting. He found the issue and got it working, without trying to upcharge If I have issues with the gas fireplace OR plumbing, will call them in the future

Another great experience! We had been putting off our storm drain work for a few years and finally…read moredecided to get it done. Thank you to Arthur Gonzales, who knew exactly what he had to do and how to solve our drainage issues. Attention to detail and full disclosure with photos as the work is happening was a positive experience as a homeowner. It was worth it. And they leave your site clean each day. Drigo and his team always deliver. Thank you again!

Amazing professionals with fast response time and actually tried to guide me through the process…read morebefore even taking my job request. Honest and fair price. They followed up with me to make sure everything was actually working properly afterwards too. Would recommend to anyone.

We had three plumbing tasks to check-off: add a utility sink somewhere in the garage, add a second…read morespigot for the back-half of the yard, and replace the p-trap in the kitchen sink. For all three, Johnny offered options with advantages and disadvantages of each, and let us choose which was best for us. All three tasks were done quickly, and at a high-degree of quality -- and all three were clean after the work. (Actually, he left the floor of the half-bath in the garage where the utility sink ended up *cleaner* than it was when he started!) Absolutely would recommend, and would call Citywide Plumbing again for any new plumbing projects around the house

Our house trap connected to the city sewer was overflowing again, so we thought we have to suck it…read moreup and replace it, which requires digging into the concrete pavement and costs thousands of dollars. Johnny responded quickly, listened to our issues, asked us important questions, and gave us some excellent advices. He saved us from spending thousands to repair something that didn't need fixing. What a honest person! For future plumbing needs, Johnny will be the first person I call from now on! I have already saved his number into my contacts.

Excellent all around. Prompt communication. Direct and…read morequick assessment. Great work. Each of the technicians that have come out to our house- have come for different issues- have diagnosed and remedied the situation in one shot. We keep returning to them because we trust their expertise and their work. Thank you so much for taking good care of our house.

F&A Plumbing is now my go-to plumber for our 100-plus year-old San Francisco building…read more The insurance company for our 4-unit building required automatic earthquake shut-off valves on the 4 gas meters, and gave us a very short time to comply. I submitted photos and a project description to 17 plumbing companies on Yelp, requesting their price and timeframe for this work. Early that same day Firas (also known as Frank) of F&A Plumbing submitted back a competitive firm price and ability to schedule the work to be completed right away. The work was completed by Firas and his helper as scheduled, for the price quoted, with very good quality, even much quicker than originally expected. Thank you, Firas!

I had my main sewer line backed up. I sent out a Yelp request and Ferdinand called me within a few…read moreminutes. I discovered he was "closed" after the fact, but my matter was urgent enough I guess for him to respond. I asked for a quote over the phone and found it reasonable. He came to my residence at agreed time. Cleared out my drain within minutes and made sure it was clear before he left. Would highly recommend him compared to the bigger plumbing companies.

Ferdie's bid came in about half of what the other two bids were. when I had a window of opportunity…read moreopen for him to do the work he and his crew were there within two days. his crew was friendly, respectful, and extremely conscientious about cleaning up. The work was done quickly, passed inspection, and cleaned up in about a week. For half the price! Amazing. felt like a guardian angel sent him to me

Our center has been having backyard sewer issues (older pipes) and Precision Rooter & Drain have…read morebeen able to help us whenever it gets back up. The staff respond quickly, are able to explain what the issue is, and give clear plans/explanation on how help address it. There are also able to give a quote based on the service and do honor their warranty if something is needed (based on experience). I think it's a good value and like the fact that we're supporting a local business. Additionally Evelyn from customer service and Mario are very professional and take the time to listen to what is needed. Would recommend to others. Thank you Precision Rooter & Drain.

10/10 Mario came by to clear out 5 drains, and did an amazing job. Especially with our outdoor…read moredrain, great communication and very well priced! Highly recommends

Showed up on time. Did what they said they'd do and we haven't had a problem (backed up plumbing…read morefor our washer) in the 6 months plus since they came. Charged what they said they would charge. If you need at least an emergency plumbing team, these guys would get my vote.

Super great experience with Wizard. Had a couple of slow-draining sinks and these guys came and…read moreresolved them quickly - and charged the minimum cost. Super fast, very friendly and solved the issue. Really got the sense that they cared about 1) solving our problem with 2) the least cost to me. Really excellent.