Aspen Dental was great when I was paying cash money (over $10k this year), but as soon as I…read moreintroduced my new dental insurance policy they all acted like they've never worked with my insurance company before. I've been waiting since early September for a refund of something that should have been covered by my insurance policy (I unexpectedly paid cash since they "couldn't figure out my insurance.") I have called several times since then, working with Megan, Jeff and Marche and no one ever has an answer for me. There doesn't seem to be a corporate number to call anywhere because the company keeps their contact information on lock and refers you to your local office, who I am having issues with. I last spoke with Jeff on November 13th when he promised me to figure it out and he would call me back. No one has ever called me back about this. I will not be continuing treatment here unless Dr. Misung Son calls me personally to explain why his staff cannot figure out my insurance policy. Dr. Son, you are a great dentist and you do great work and I really appreciate all of the major work you have done for me this year, but I am not returning because of the incompetence of the staff figuring out insurance policies and following up. I have also left a voicemail for Kelly in the Patient Satisfaction Team at (315) 454-6000 ext. 201526 with no response, and the main Patient Satisfaction Team phone number suggested here on other google reviews doesn't lead you to a human being. I'm tired of working on this and will consider it a loss at this point. If you ever "figure out my insurance" and are able to process the claim we have been speaking about, please mail the check to my address on file.

I am sharing my experience at Aspen Dental on Newberry Road and Dr. Souren Hajjar so others can…read moremake an informed decision before seeking care there. Due to my insurance, my options for wisdom tooth removal were limited, but had I known what this experience would be like, I would have chosen differently. I arrived on 03/31 for the removal of four fully erupted wisdom teeth. Before the procedure, I clearly informed both the assistant and the dentist that I had previously experienced heightened anxiety after receiving a high dose of nitrous oxide during a non-dental procedure. I explained that I was unsure whether I would have a similar reaction but wanted them to be aware. While I was understandably a bit apprehensive about my first tooth extraction, I have never had dental anxiety and did not report it at any point during this visit. I have undergone multiple dental procedures, including root canals with local anesthesia, without complications or anxiety-related issues. However, I later discovered that the dental assistant documented in my procedure notes that I reported "severe dental anxiety," which is completely false and appears to have been added after the fact. I was told I would receive a "low dose" of nitrous oxide (50%). Within about a minute, several local anesthetic injections were administered in rapid succession, and extractions began almost immediately, with minimal communication. I was instructed to alert them only if I felt "sharp" pain; any other discomfort was considered normal. Despite significant pain, but not the "sharp" pain described, I tried to endure it. The procedure was performed at an extremely fast pace. I was not adequately numb for much of it and felt pain during multiple extractions. When I began to panic due to the speed and intensity, the dentist stopped briefly for less than 30 seconds and, almost annoyed, mentioned that if I was going to react this way, I could return another day for full sedation. This was after one tooth had already been extracted and while I was still under nitrous oxide. I did not want to prolong my recovery or pain, leaving me with little practical choice but to continue. Dr. Hajjar did not use this pause to make any adjustments or increase pain management. This was the only time during the whole procedure I was asked if I wanted to stop, although later in the medical record and through verbal communication, they falsely stated they asked me multiple times during the procedure. The entire procedure was completed in approximately 10 minutes and 34 seconds. I know this specifically, because the dental assistant immediately commented proudly on the speed, referencing a timer they had set, as if completing the procedure as quickly as possible was the priority. Dr. Hajjar left barely saying a few words. When I questioned the assistant about the rushed pace, I was told the doctor had other patients to attend to. After standing up, I noticed the clinical environment appeared disorganized and unclean, with tools, paperwork, and visible grime on surfaces. From the time that I walked in at my appointment time to the time I was shown to the front door to leave still in an obvious state of distress, I was in the office for less than 45 minutes. Shocked at how rapidly I was discharged and my emotional state, a family member spoke with the team on my behalf immediately after, as I was still shaken to advocate for myself. The front desk was unaware I had even been discharged when my family member went inside. The receptionist had told them they expected me to be finished in 1-2 hours. When concerns were raised directly with Dr. Hajjar, they were dismissed with comments such as, "not everyone handles procedures well." No acknowledgment of the issues or indication of concern was offered. Later, when I followed up personally, I received a similar response. After reviewing my records, I also identified multiple discrepancies in the documentation of my visit. At no point during this experience was I asked if I was okay or shown any empathy. I understood there would likely be discomfort, but at minimum, I expected communication, appropriate pain management, basic bedside manner, and to be treated with a standard level of care and respect. Instead, I felt treated as a task to be completed rather than as a human being. This experience has had a lasting impact, and I strongly encourage others to carefully consider their options before seeking care with this provider.

Dr. Cabrera did the procedure and Dr. Wells was the anesthesiologist. Both of them and the team of…read morenurses and techs were outstanding. Dr. Wells listened to me and assisted with medications that would enable the procedure to move forward. Dr. Cabrera was very thorough and did an excellent job! The nurse that assisted me during recovery was outstanding! I was given a folder of information for reference in addition to them talking and explaining things to me. It was such a wonderful experience and I recommend that anyone needing a colonoscopy should consult with Dr. Cabrera. He and his team are fantastic!

Everyone was very nice and professional. I was nervous, as it was my first time, but they made me…read morecomfortable and eased my concerns. The whole process was a breeze. The prep was easy and the procedure itself was even easier. The build-up seems like a big deal but really it's easy as pie. I cant thank this staff enough for turning this into just a routine procedure.

I had an emergency situation with an infected wisdom tooth, and Dr. Storoe and his dental assistant…read moreKatie were absolute lifesavers. They managed to squeeze me in last minute, and from the moment I walked in, they were nothing but kind and reassuring. As an autistic individual, I was really worried the experience would be overstimulating, but they went above and beyond to make me comfortable. They let me wear my headphones during the procedure, let me use my stress ball, and even held my hand when I needed it. Katie talked me through every step, explaining what was happening and what sounds I'd hear, which helped so much with the anxiety. And Dr. Storoe? He got my teeth out so fast it was honestly impressive. I felt genuinely cared for the entire time. If you need an oral surgeon--especially if you have sensory sensitivities or anxiety--I cannot recommend Dr. Storoe and Katie enough. They were incredibly accommodating, gentle, and truly compassionate. Highly recommend!

The staff here is amazing and provided the best care one could ask for. After hearing I would need…read moremultiple surgeries and it only taking one to fix my issues, I would come back here again if I needed to. The staff is funny and makes you feel like home. They definitely helped take away my fear and concerns in this process. Thank you for your service!

I have an excellent personal dentist and he specifically reffered me to Dr. Taylor for graft and…read moreimplant placement. Along the way it was descovered I had TMJ and developed disc displacement with restricted mouth opening. I feel so blessed that God brought me to Dr. Taylor. He's not only an excellent experienced surgeon but highly knowledgeable, approachable, accessible, kind and caring. He developes a thorough patient-centered plan based on the best evidence and he acts with no delays. I felt zero anxiety before, during, and after my arthrosentesis. If I ever need more surgeries, no doubt I will put my trust on him. And the whole teamwork in this practice is excellent. Practice is efficiently organized and staff present patients all the nessesary information clearly and timely. P.S.: on the photo me recovering from arthrosentesis; zero pain meds taken in 12 hours after procedure, just ice and rest.

This is one of those doctors you hope you won't ever have to see, but if you do, Dr. Taylor and his…read morestaff make the experience as pleasant as possible. Let's face it, going to the oral surgeon isn't fun. My experience wasn't for me, it was for my 14 year old son. Our journey with Dr. Taylor began when my son got his braces off in September (a joyous experience) and his dentist called to say they'd seen an abnormality on his jaw in the panoramic x-ray taken after the braces were removed (terrifying info). The dentist referred us to Dr. Taylor for a consultation. Of course, this news was devastating as we pondered the worst-case scenario. How would I tell my 14 yr old he might have bone cancer? Our experience with Dr. Taylor began with the consultation. My first impression of the office was that it was clean, nicely decorated (with coffee station in the waiting area), and a welcoming receptionist. We checked in and were called back to the room within a few minutes. Dr. Taylor could not have been any more sensitive to our situation as he discussed the results of the CT scan they had just performed (the CT only took 30 seconds). My son needed to have a biopsy of his jaw. We left there with a packet full of useful information for his proceedure including pre and post proceedural instructions as well as a Xanax, Zantac, and two Aleve to be taken one hour before the proceedure. We were also given a prescription for a prescription pain reliever to be filled prior to the proceedure. The morning of the proceedure my son took the four pills as directed. By the time we reached Dr. Taylor's office he was VERY relaxed and didn't seem to have any anxiety. Again, the wait was only a few minutes before we were taken back to the room. I was allowed to go back with him as they prepped him. He was given a blanket to keep him warm and his long hair was put in a hair net. Vanessa, the dental assistant, put the sensors on to monitor his vitals while my son rambled on about funny things (he was feeling the effect of the Xanax). Dr. Taylor entered shortly after that and effortlessly inserted the IV. We chatted a few minutes about the proceedure and then I went to the waiting room. Within 20 minutes or so I was called back because the proceedure was done. What a relief to have that done. Vanessa showed me the bone specimin and we discussed post-op care. Shortly after, Dr. Taylor came back in and, as my son was waking, reassured him he'd done great. He also said the sample didn't look unusual and that he felt good about it. Of course, we were cautioned that we won't know for sure until pathology comes back in a week. I had already scheduled the follow-up appointment so we were free to go. I pulled our vehicle to a back door and Vanessa walked the groggy young man out to the car. So, if you ever need to have any kind of oral surgery done, Dr Taylor and his staff are competent and caring and I have full trust in them. When it's time for wisdom teeth to come out, I know where I will be taking my son.

They never made me feel rushed and actually asked about my feelings. Kim is five stars, too. She…read moreexplained everything from pricing to the procedure and was so easy to talk to. And Dr. Feldman finally made me feel like I was talking to a doctor that really cared. He made sure I was comfortable and his goal was to fix my teeth! The office, by the way, was very cool and had a great station for either coffee or chilled water. If I could it would give 6 stars.

I hadn't been to a dentist since I aged out of the pediatrician, and decided it was time to find a…read morenew office. I chose Gainesville Dentistry Co. based on the reviews I saw on Apple Maps, and I was not disappointed! Everyone I interacted with was kind and welcoming, and the office itself didn't look like a medical office, it was cozy and homey. The person who did my cleaning, Heather, did an excellent job. I appreciated that she explained everything before she did it, something that I didn't remember from my previous dentist experiences. I also thought that their new patient special was a good deal. Overall, a very positive experience! If you're looking for a new dentist, I highly recommend Dr. Feldman and his team!

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

Gracious, professional care offered with a high level of expertise My visit was efficient and…read morecomfortable, and the staff was quite welcoming. I would recommend this practice to anyone concerned about the condition of their skin or have a worrisome spot.

I have been dealing with skin cancers of every variety since 2008. I had part of my right lung…read moreremoved in 2010, due to a melanoma tumor. My first 7 years of the cancer adventure was at Moffitt in Tampa. When I moved to the Gainesville area, I was nervous about finding someone new, and I called Dr Stoer at G.S.C.C. I could not have made a better choice. Everyone I saw at the place, from techs, to nurses to all the Dr.s, and I saw them all, were great. I had the utmost confidence when I walked in, whether it was for an exam or a procedure, I knew I was in good hands. After 5 years there, a life event moved me to the center of the state, near Orlando, and sent me searching for new care. I have now, in the past year and a half, seen 2 different Dermatologist in that area, and have not been happy with either. I miss the confidence that I used to have walking out of G.S.C.C. A botched skin graft, and now a scary, described treatment for a cancer on my leg has me calling on G.S.C.C. again. I will gladly drive the 160 mile round trip, if Doc Stoer and the crew will let me back in. Live and learn.

Came here with an emergency procedure, I had a crown fall off. The office worked hard to get me in,…read moreas I was not (yet) a registered patient. The dental team, Dr. Taylor and a PA, did their best to get my problem resolved, spent quite a bit of time with me setting up my status for a new, registered patient (Full X-rays and history). Their concern for my comfort was exceptional and unexpected - this practice is NOT like most dental practices that I've been to. I also noted that the entire staff, reception, billing, scheduling, assistant and the DMD herself were all smiling and, it seemed, happy to be working there and so welcoming to a new face. I'm sold. I'm delighted to have found such a caring team.

Everyone at Taylor Dentistry seems so genuinely kind. It really feels like they care and want me to…read morefeel comfortable. I would recommend them to anyone! My insurance was about to expire in a few weeks after I hadn't been to the dentist in years, and I reached out. The office staff fit me in immediately and kept looking for openings for me for my follow up appointments. They also helped me with confusing insurance information, without me even asking! Dr. Taylor herself is also very friendly and sweet. Best dental experience I've ever had.