Awful service, angry people, and no respect for the customer. When I first spoke with George he sounded like a cool guy, respectful and straight forward. George and I agreed on a price and arranged a pick up time. After agreeing on the contract John calls back and tells me he is charging a dry run fee of $150 because he went to pick up the vehicle and it was not payed for. Are you kidding me? Shouldn't a driver, "who has years of experience" as they say, know to call the pick up location before driving out to pick up the vehicle, to call the customer and tell them there are more fees, to at least stick around at the pick up location and work with the customer knowing that this business always has many types of situations. The driver instead leaves immediately, calls no one and decides to cheat extra money from his customer. The worst part is I decided to pay the dry run fee and call it even, but then John disclosed he will now charge more money for each hour he waits around. What! Unfair and scandalous way to treat a paying customer. Paying top dollar of 650$ to move a vehicle 35 miles and this is what happens. read more
