I paid Gerald Smith, the owner of SOS Tow and Auto, over $3000 in labor alone to install an engine…read more(plus $3200 for the engine itself), install a rebuilt transmission (plus $1300 to a rebuilder that he chose), and approximately $2000 in additional requested parts and fluids (injectors, starter, plugs, coils, radiator, fluids, etc). That is just short of $10k invested for the repair of an '01 truck. Upon picking the truck up, I immediately noticed that the truck had a 'Service Engine Soon' light. I was very concerned, but Gerald said that this was likely due to the truck needing to be taken through driving cycles following the engine and transmission replacement. He also mentioned that he felt that the truck had a vacuum leak and that he had neglected to upgrade the hoses on the vehicle during the engine and transmission replacement. He hooked his computer up to it, and said that he had seen no codes, and claimed that the vacuum leak needed to be addressed, and the truck just needed to be driven. I was not happy about the 'Service Engine Soon' light nor was I happy about the lack of common sense to replace bad hoses at the same time that you replace the engine, but I did understand the concept that with the major components being replaced, the truck did need to be taken through driving cycles to allow the truck's computer to be updated with the newly installed components. I decided that I could replace a few hoses, and drive the truck, and that everything might work out, right. I could not have been anymore wrong about the job working out. The same evening that I picked up the truck, I had an ODB computer placed on the truck, and there were multiple codes. Not only this, but the truck really was not driving well - there was clearly a misfire. When I contacted Gerald about the codes and the misfiring, he answered the call on speakerphone and said that the codes were "due to preexisting issues" - I could hear him discussing the issue with his wife in the background. Furthermore, he refused to give me my receipt or any of the paperwork that he had stated that his wife would be preparing for me. He said that any additional work that he did on the truck would be an additional cost; he did not honor his so-called warranty at all. It was at that point that I knew that my truck was likely in far worse shape than I ever could imagine. On May 15, 2025, I finally had a chance to have the truck looked at to address the alleged vacuum leak, the codes, and the 'Service Engine Soon' light. Their findings were very alarming; they found that Gerald had left the knock sensor unplugged during the installation of the new motor, of the new fuel injectors he had me purchased some were loose and/or improperly installed, and various other nuts and bolts were loose. The transmission was low on fluid and was not shifting properly. I paid $600 for the knock sensor, fuel injectors, loose nuts and bolts and the diagnosis, and elected to have the truck towed to a transmission shop the following day. The findings at the transmission shop left me speechless. The very first thing they attempted after seeing the low fluid levels via the transmission dipstick was to add some fluid - the transmission fluid that they tried to add spilled on the ground as they tried to add it. This was bad, but the findings only got worse. This is the short list of what I witnessed them encounter: Loose/unbolted high pressure AC line Loose/unbolted and unsecured fuel line under truck (this is severe fire hazard) Fuel line stack bolts missing Inoperable transmission bleeder Missing transmission bleeder hoses Missing transmission dust cover shield Missing bolts on cross member Exhaust mount nuts missing Upon further tear-down, these additional issues were discovered: The brand-new starter that I supplied Gerald with was only secured by one bolt - not the three that are required The torque converter was improperly aligned during install Missing bolts at transmission bell housing Marred transmission casing due to the wrong bolt (too long) being forced into the wrong location Various bolts cross-threaded and stripped due to improper placement Missing transmission vent tubes Missing transfer case vent tubes Idle air control valve missing cap after install of replacement engine After repair and correction of the neglect incurred by SOS Auto and Tow, I just paid an additional $3200 not including multiple tows and multiple Ubers due to my truck being inoperable. At a minimum, Gerald Smith of SOS Auto and Tow is responsible for these most recent charges. I will be taking legal action due to this act of gross neglect and services left unrendered. Potential Consumers: Do yourself a favor and do not entrust Gerald Smith, SOS Auto and Tow or any of its affiliates with the care of your vehicle, unless you enjoy burning your hard-earned money or potentially being burned alive by neglectful work such as leaving fuel lines exposed and unsecured beneath your vehicle.

My car tire went out driving back from Louisiana and I didn't have a spare. I came upon Gerald's…read morenumber by searching road side assistance in my maps app. Gerald was about to close down but he answered the call and showed up quick. Gerald jumped out asked me the problem and suggested that I call a 24hr tire shop that he drive me to. Gerald was nice, precise, technically proficient, and fast. The price was cheap and affordable. Thank you Gerald.

Chris was very kind and made sure I was satisfied with the service before leaving. He is very…read moreattentive to detail and left my car looking clean and polished. 100% recommend

Bryan does good solid honest work at his shop. He is very dependable on diesel enginesread more

Bryan did an awesome job on my '93 Ford truck! Kept me informed and so responsive when I would…read morecall. Really worked to find the problem! Definitely would use again and tell others about my great experience!

Best of the best! Quality work. Alex was is very detailed in his work. Glad we can do business…read morewhich such good hard working people!

Great service, great people, family owned and operated business! The pricing is very fair and…read morehonest for the services provided. I will not go anywhere else as long as they are in business hands down!

Great Service and speed! Gabe was awesome and willing to help out where he can!…read more All the negative ratings are 8years old and have to do with things out of this shop's control. They should be 5 stars.

I had a wreck on 8/10/21. I was hit from behind. My best friend told me about this shop and took my…read morecar for me. This was not a mistake at all. I was battling with the insurance company and Gabe was right there to assist me any way that he could. Gabe will keep you informed about EVERYTHING. He truly helped me through this because, I have never had to experience any of this. This is one shop that I would recommend to anybody. If I was to ever be involved in an accident again Proper Automotive would be my shop. They will get your car straight Proper like!!! THANK YOU GABE YALL ROCK!

Sam was awesome. Communication was great from the start. Pricing was fair, and he did a fantastic…read morejob. Will definitely recommend to family and friends.

Knowledgeable, fair, and affordable. When you use Sam and his team you know you getting the best…read morevalue by someone with true integrity. You'll never feel like you're being taken advantage of and that alone is so valuable. Thanks Sam!

Extensive chat regarding my daughter's, 2003 Mercedes C230 W203 1.8 Kompressor 97K miles, which…read morethey made until 2008 & hardly modified thereafter for the W204 except for the chassis & styling mods ("facelift") on into late 2015. I asked about diagnostics informing them that I had already performed my own diagnostics having owned a automotive shop in the 1990s but being 65 with disc degeneration from C3 to C7 along with my eyesight not so good anymore I needed some more capable fresh eyes on the matter with regards to the CEL & perhaps performing a smoke test & isolating a vacuum leak which was causing the Emissions system, specifically the purge circuit for the charcoal canister to fail registering with a code. I informed them that I had already ferreted it out with the TSB's & confirmed that the fuel filler neck had been replaced as per a warranty recall but that instead of a hard plastic Teflon vacuum line there was a fuel line in place which I suspect it was collapsing upon evacuation of the purge system "call". I also informed them that I had already replaced the fuel cap, the purge valve, with items from Amazon, & the dealer without the issue resolving itself. I also informed them that I had a iCarSoft along with a LAUNCH CRP, EQUUS 3140 INNOVA & an ACTRON CP9410 scanner tools & that I was able to read, clear & monitor in real time the issue with regards to the CEL. They came back & said they don't work on old cars.... Or that they quit working on cars that old a couple years ago. Which is just bullshit. If you go to their site Facebook page or otherwise, even their ad/advertisement shows a C Class, W203 car that they claim to have worked on which is exactly what my daughter's car is. They just don't want customers like me that know what they're talking about because they won't be able to take advantage of me & now they refuse to even respond to me over chat. I even gave them the chance to say just let me know that "I'm one of THOSE customers, & that you don't really wanna deal with people like me" but they're fucking cowards & therefore they're liars because they don't want to tell the truth. I wouldn't deal with liars if I were you .

I chose Great Motors because they are a smaller business with consistently high reviews and offered…read morea reasonable price compared to Sewell Subaru. I provided them with the diagnostic from Sewell, which clearly indicated that my vehicle needed a new AC condenser and both rear wheel bearings. After a week in the shop, I was informed that the AC was still not working and that my car had developed a new "screeching" noise that was not present prior to service. I later learned that instead of replacing the AC condenser, as the diagnostic indicated, they replaced the AC compressor. Great Motors then charged an additional $188 to re-diagnose the same issue, when it was their mistake that they replaced the AC compressor instead of the condenser. Their misunderstanding of the difference between these AC parts resulted in an additional hundreds of dollars!! Unfortunately, this experience left me with a car that was incorrectly repaired, unnecessary additional fees and concerns about both the accuracy of their work and accountability. While I wanted to support a local business, I cannot recommend Great Motors based on this unsatisfactory outcome.

I couldn't be happier with the incredible job this premium detailing service did on my vehicle. The…read moreceramic coating they applied brought out a mirror like shine that honestly looks better than when I first bought the car. Inside, the upholstery was restored so beautifully that it feels almost brand new again--no stains, no dull spots, just fresh, clean fabric and a subtle, pleasant scent that makes every drive feel luxurious. Their attention to detail is unmatched, and the results speak for themselves. Highly recommended for anyone who wants their car to look and feel amazing. Ben Jamin, GP