What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

I have been a customer of KC Net for many years and love the service that they give to you whenever…read moreyou have a problem.. They take the time and walk you right through it. Sometimes, I thought James might be oh no, it's Linda Stapleton again because I was calling every week at one point, but he was very nice and stayed on the phone with me until my problem was solved. He was very helpful and never complained. I never met James or John or any of the others but I must say, they are the best when it comes to customer service. You just don't find super great guy's like this anywhere. So I hope the merge is for the best because I will continue to send my clients to them. You guy's are a hard act to follow. Thank you guys and best of luck with your future. Linda R. Stapleton

KCNet has a lot of problems with their internet service e-mail now. I've been with them for well…read moreover 5 years, maybe even 10. Eversince they becamne TurnKey they have had tons of issues where I cannot send e-mail to business people I have dealt with for years. Also have been unable to receive e-mail from same. The issues always seem to get resolved after several weeks but they return a short time later. In the last 4-5 months I have had 3 major episodes of blocked e-mails. It is getting to the point that I need to look elsewhere for an ISP because they say the problem is that somewhere in their client base there are multiple computers spamming and that because of the spamming, their servers are being blocked. While I hear their problems and sympathize with their plight, I still need to conduct business. I am strongly considering jumping ship today. Coincidentally, their problems seemed to start when Google came to town. Google is too nosy now for privacy concerns so I hope KCNet's problems are not related to dirty tricks by Google.

Not the best by far. Service was in and out most of the time. It was okay for the price ($50/mo)…read morebut they merged with sprint and prices are supposed to go up. Then when I cancelled they gave me the 3rd degree about why! I said I was switching to google fiber because I wanted tv bundled withy internet and the customer service rep from the 888 number suggested I just get netflix and stay with clear!! Ridiculous. Like I said, just good if you need cheap, short term internet.

Brightspeed steals your money. We're supposed to recieve 30MBps but only have 1.3-2.5 MBps download…read morespeeds. Business went down hill after buying out CenturyLink.

Brightspeed showed up to install cable wire, workers who could barley speak English started digging…read morein unmarked 811 area and cut my current internet line and then ran off without having it fixed. Tried talking to company and experience worst customer service in history, they would not attempt to arrange to fix the damaged the caused and one lady even had an attitude. They have caused a pause in our on line sales and dont care. Law suit coming if not compensated. They failed before they even started. Ice should look into poss undocumented workers as well.

Just stay away from this company. They have a monoply in some areas and you have to use so they…read morereally just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.

ATT fiber came into the neighborhood and tore up a good 6-8 feet of my yard in late spring/ early…read moresummer. All workers said ATT would be back to fix my lawn. No one has called or done any work. I'd expect more from a company that will be asking us to switch to them. Hope they will do the right thing.