Brightspeed steals your money. We're supposed to recieve 30MBps but only have 1.3-2.5 MBps download…read morespeeds. Business went down hill after buying out CenturyLink.

Brightspeed showed up to install cable wire, workers who could barley speak English started digging…read morein unmarked 811 area and cut my current internet line and then ran off without having it fixed. Tried talking to company and experience worst customer service in history, they would not attempt to arrange to fix the damaged the caused and one lady even had an attitude. They have caused a pause in our on line sales and dont care. Law suit coming if not compensated. They failed before they even started. Ice should look into poss undocumented workers as well.

What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

Just stay away from this company. They have a monoply in some areas and you have to use so they…read morereally just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.

ATT fiber came into the neighborhood and tore up a good 6-8 feet of my yard in late spring/ early…read moresummer. All workers said ATT would be back to fix my lawn. No one has called or done any work. I'd expect more from a company that will be asking us to switch to them. Hope they will do the right thing.