This was by far the worst experience I've ever had with a mechanic. My girlfriend and I dropped her car off Friday morning at Joe's Auto for a simple diagnostic on a check engine light. We heard nothing all day until about 20 minutes before closing, when they told us they would be keeping the car over the weekend--even though they are closed and unreachable on weekends. On Monday, they claimed they were already finishing repairs on the car. My girlfriend immediately told them she never authorized any work. At that point, the mechanic realized they had never actually contacted her for approval. They then told her it would be $3,700 to get the car back because the work had "already been done." When she refused to pay for unauthorized repairs, they began putting the old parts back on the car--again without permission. When she pushed back and mentioned involving authorities, they hung up on her. When she went to pick up the car the next day, it was no longer on the lot. Staff refused to tell her where it was. Only after police got involved did they agree to return the car free of charge--but with a catch. When we went back, they tried to force her to sign a document on a pin pad without showing it to her. After insisting on reading it, we saw it included language stating that Joe's Automotive is not responsible for any loss or damage to the vehicle. When she asked what would happen if she didn't sign, they said they would not release the car--and that storage fees would continue daily. We felt forced to sign just to get the car back. Afterward, we took the car to a trusted mechanic, who confirmed that work had in fact been done, including welding parts back on-contradicting what Joe's Auto later claimed to the police and to us. This experience involved unauthorized work, lack of communication, lack of accountability, rude staff and extremely questionable business practices. I strongly recommend avoiding this shop and going somewhere more reputable & honest. Would give 0 stars. Go to a mechanic who has integrity in their work and actually communicate to their customers before they start working on your car. read more

I can't say enough good things about this place! Mark, the manager, is absolutely incredible--he's personable, honest, and genuinely cares about his customers. As someone who doesn't know much about cars, I've always felt a bit anxious walking into auto repair shops, wondering if I need to double-check everything. But not here! From the moment I walked in, Mark put me at ease. He explained everything clear and straightforward, without any pressure or upselling of unnecessary repairs. What really stood out was how Mark treated other customers while I was there. He was just as friendly, helpful, and personable with everyone, which shows that this is their standard level of care--not just a one-off experience. The mechanic who worked on my car was amazing, too. I didn't catch his name, but he did an excellent job, and went above and beyond to make sure I was able to make an informed-decision. They have fair pricing and only recommend what truly needs to be done. Finding an honest, reliable auto repair shop like this is rare, and I'm so happy I did!! Joe's Auto - Avondale has earned my trust, and they will definitely be my go-to repair & maintenance shop from now on. I highly, highly recommend them! read more

HORRIBLE EXPERIENCE - BEWARE OF JOE'S AUTO CARE! THEY PUT MY DAUGHTER'S LIFE IN DANGER! I am writing this review to warn anyone considering taking their vehicle to Joe's Auto Care in Avondale - DO NOT DO IT! Their negligence, dishonesty, and lack of accountability have cost my family over $3,000 in repairs and nearly cost my daughter her life. Here's what happened: I took my car to Joe's Auto Care to replace a fuel pump. After they claimed the job was done, the gas gauge was not reading correctly, something I wasn't made aware of until my daughter ran out of gas on the highway. She was stranded in a dangerous situation that could have ended in tragedy. Imagine your child running out of gas at high speed on a busy highway - all because a mechanic didn't do their job correctly. When I called Joe's to explain what happened and demand that they fix their mistake, they showed zero empathy or concern for what could have happened to my daughter. Instead, they brushed it off and insisted that something else was causing the issue - a complete lie. I took my car to Sun Devil Auto for a second opinion, and they confirmed what I already knew: Joe's Auto completely botched the job. Not only did they install the fuel pump incorrectly, but both fuel pumps had to be replaced due to their negligence. Sun Devil told me that the work Joe's did was beyond substandard and that it should never have been allowed on the road. What's worse? When I tried to hold Joe's accountable, they resorted to lies and gaslighting. I filed a complaint with the Arizona Attorney General, and Joe's Auto is now lying to the state to cover their tracks. They're trying to blame me for taking the car to another shop, saying that I chose not to use their warranty - as if I'd trust them to touch my vehicle again after what they did! The truth is, I was treated terribly by Joe's Auto. I am a Black woman, and I genuinely believe I was treated poorly because of both my race and gender. They were dismissive, cold, and completely unprofessional in their interactions with me. To anyone reading this: Please, for your safety and your family's safety, stay far away from Joe's Auto Care. Their incompetence could cost someone their life. I wouldn't wish what my family went through on anyone, and I pray that no one else experiences the danger, stress, and financial hardship that we did because of this shop's negligence. Joe's Auto refuses to own their mistakes, refuses to issue refunds, and will do everything they can to shift the blame to you instead of taking responsibility for their actions. They simply do not care. I'll end with this: If you value your safety, your family's safety, and your hard-earned money, DO NOT go to Joe's Auto Care. I truly hope that no one else has to endure the nightmare we've been through. read more

Does not honor 3 year, 36,000 mile warranty on parts and labor. The AC Compressor they installed quit working close to the warranty's expiration date, so I took it in to be repaired. They charged me $310 to do a different repair to the AC and it quit working before I even got home. So, I had another shop check out the AC system and they found the compressor was leaking, so I took it back to Joes, and they said it's not leaking. Joes charged the system and sent me home without fixing the problem. Here's the big question for Joes - if AC is not leaking where did the Freon go? read more

Be care full with this shop. I took my daughters car to replace the intake manifold runner sensor. I wanted to take my own part and Mark refused. Frist clue. They want to install their part to raise the price on the part. After $750.00 later and the sloppy work they did was to leave the wiring from the senor lose. Oldest trick in the world. So you can bring it back again when check engine light comes on and another charge. Also, its ironic that they opened the shop next to a high school. I wonder how many soccer moms he is he going to take advantage off. read more

I took my car for an oil change, there was no problem with the air conditioner, but while they were checking it, they broke the air conditioner and then asked me for a fee. Then when I objected, the master there solved the problem. The lady who claims to be a manager has no good intentions. read more

I rate this place a negative 5 stars. I took my car in to fix power steering. They charged me $622.53 to change my serpentine belt and cracked my reservoir left it unsolved and hanging and kindly tied a rag around the line to catch the fluid. Talk about a fire hazard. I would never ever trust this place. And everyday I will remind them. Run for your life do not go to Joes read more

This place is a joke. Stay as far away from here as possible with your car or truck. Took my truck there for a battery light after just replacing the battery and the light would not go away. They quoted me almost $1,300 to do alternator and serp belt, and after paying the 30 minutes in labor for diag fee they refused to give me a part# for the alternator they claimed I specifically needed which happened to be $670. Get real, guys in the office have no idea what they are doing and panels from my undercarriage were left unclipped back in once "diag" was done. 10/10 would never recommend read more

I took my 2005 Sebring in for overheating issues. Mark had explained what they may have to do. Omar was the mechanic that checked it out. They called me the same day I took it in and told me that they did a block test, no head gasket leaks and no block leaks. Motor passed the test. Mark also explained to me that there was no fluid movement. Mark had suggested that the the water pump had failed. Mark was honest that it could be other problems and asked me if Omar should proceed and I said yes. So Omar proceeded with the repair and he found the water pump was damaged. He also replaced the thermostat assembly and the lower radiator hose and other miscellaneous items. After all the repairs were done the test drove the car and everything was okay before Mark called me and told me it was ready for pick up. Mark sent one of the guys to pick me up since I had no way to get there. Mark also explained other options if it couldn't of been repaired. Both Mark and Omar did a great job in help me out. Also they only had the car for a week Quick note: I had taken the car to another shop all they wanted to do is sell me a motor, they did not do a block test and they also did not mention that there was no fluid was moving. They had my car for a month and half. Thank you Richard Villegas Invoice 503405 read more

I scheduled an appointment for an oil change and brake flush. I dropped it off and told Mark the issues I was having with my brakes. They ran a diagnostic and let me know that my rotors needed to be changed. A service that I thought had been done with my brake change. They were able to stop the squeaking from my brakes and I couldn't be happier with the service. Will definitely choose this location again for any additional service. It was easy to call for an appointment and also prompt service even though Mark and Rich were both busy checking in other guests. read more

Scheduled an appointment for an AC diagnosis/repair, but decided not to follow through with the service because of how rude their customer service was. I wouldn't recommend this business, nor will I ever step foot in there again. read more

The customer service-Poor Repairs- Our work van was there for 4 weeks, and we had to continually go and check on the status because no one answered the phone. After picking up our van we continued to have the same issues and we paid more than 1k for the repairs. We ended up taking it another mechanic who showed us what needed to be repaired. I do not recommend this shop. read more

Seems every time we bring one of our cars in, it ends up costing over a thousand dollars. Brought my car in for a typical oil change. They said it needed pads and rotors! The brakes didn't make a sound and I was really surprised by this but had them do the work (over $1k again). One week later the right side is pulling when I step on the brake and it makes a grinding noise-yep!! Took it back to them. Oh no they said - nothing wrong with our brake job! And told my husband some bullshit story about a loose screw or something. NEVER will I take my car back to these crooks. read more

This place is amazing! I have lived here for over 5 years and never used them. I am an owner of foreign cars and was use to paying those exaggerated prices on Mainteance for MB and Jaguar and this last time I was told to replace my brakes was going to be 3600.00..... I was tired of being financially raped so I called them to ask if they work on foreign cars and just my luck they had mb's & Jags I'm their garage .... I was able to drop my car off and in about three hours my front and rear brakes were finished for about 1k..... this reminds me of auto shops back in the day when the neighborhood was all they cared about!! Excellent customer service and excellent work!! read more

MECHANICS ARE THIEFS... had over 2k$ done on my car for simple work which took 2 days and ended up with BIGGER problems they stole a 500$ battery and replaced it with a CHEAP OLD ONE, they took custom stickers I had in the glove compartment, the elderly man in the front is rude and WILL over charge you absolutely horrible place!!! And the amount of oil I had to clean from the inside from dirty mechanics was ridiculous!!! I recommend my grandmother here and they charged her over 1500 and she had to take it to the dealership turns out no work was done on the car so where did her 1500 go?? read more

So my fault I didn't have my truck towed home because Joes couldn't fix it.. I didn't find out it wasn't being worked on any more last month.. and they had it towed... that's fine any business would tow a vehicle after sitting for a month... so I go in to find out who or what company they had tow it and where it is so I can go claim it... and Joes has no idea who or what company they used to tow the vehicle... how does a business not know what towing company they used to tow a vehicle... super shady business read more

I like the location on the west The guy in the front is nice and chill and loves Mt. Dew I used a Groupon for oil change and tire rotation and it doesn't cover the tax! FYI But tax was like 5$ so it's cool. It's not all annoying and crowded and they work pretty fast :) read more

Joe's Auto - Auto Repair Near Me - Avondale, Arizona

ZERO STARS should be an option!! Went here for an oil change, a week later my car leaked all oil while grabbing coffee one morning. Couldn't make it back to joes auto because I was at Luke AFB, so I went to Firestone on base where it was found the oil filter was leaking due to the seal on it. Relayed this to joes auto at the time and was told by Patrick that I could come in for a refund. When I went to get the refund, he then said I would not be refunded bc of the miles driven between services.. Implying that I could've done something to cause the filter to leak, after Firestone confirmed it was the seal in the filter that was the issue. I asked Patrick for the general managers contact #, Jacob, who then informed me that Patrick had no authority to refund anything and that I would not be refunded, regardless of the faulty oil change that they provided. 10/10 WOULD NOT RECOMMEND. read more

Went in got my repair done plus a little thing I was going to do my self they did at no charge!!! Really happy and the best is the 3 year 36000 mile warranty!!! Thank You Joe's!!!! read more

I've always had great service here & I feel like they're honest when it comes to fixing and keeping my car in good shape! Their website also offers monthly specials which is great if you're looking to compare prices with other mechanic shops! They're also really quick! Totally recommend this auto shop. read more

I took my truck in for some suspension issues. The techs and manager were respectful, but the work was sub par. They ended up replacing my upper control arm bushings, my driver side outer tie rod, and aligned the truck. The service took two days to complete which is not a problem. When it was finally time to pick up my truck I always check the work before driving off ...Thankfully I did because the bolts to the top hat of the strut were not tighten AT ALL on both sides. The moment I drove it I noticed a gnarly popping sound when turning sharper corners or pulling into a parking space. Bad, like it is binding. Now when the steering wheel is turned all the way to the left it will not naturally self correct anymore like it's stuck. On top of all of this, for some odd reason the tech adjusted only ONE of my coil overs so now the truck is almost an entire inch lower on one side. Extremely Disappointed in the work. Truck went into the shop better than it left. Do NOT take your vehicle to this shop! read more

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They were supposed to do a maintenance check and a fluid change. The guy behind the counter said my car was good to go. I drive it barely 10 miles and my car starts smoking. My friend came to get me and he checked the oil, which we video taped, and it was bone dry. We had it towed back to Joe's and the guy said there was oil but it just wasn't showing up on the dipstick. Then he tells me that my alternator went out and it would be almost $900 to fix it. I had my friend go pick it up(there was no way I was going to let them touch my car again) and the front counter guy threw my key at my friend. They are not only unprofessional but they will also take advantage of women. Please be careful! read more

3910 N. 107th Ave Avondale, AZ 85392 623-877-0767 I stopped by Joe's auto on 107th Avenue because I needed some assistance with my Porsche. Frank was very friendly and accommodating. Frank went far beyond my expectations and I greatly appreciated his help. Jared read more

Purchased a Groupon for a $60 full synthetic oil change, great deal! I really enjoyed my experience. The appointment was a few days out, but that was ok with me. The staff was very friendly and gave me all the info I needed to change all my fluids for $200 on my next visit. I will definitely be back. read more

Not recommended Will never go there again I used to go here thinking they were honest However everything has increased in price and my car had random problems that they found that never existed on my car before it was in their care Highly disappointed read more

I've been going here since 2002 to avoid the ridiculous dealership prices. What keeps me coming back is the continued honesty from Jake and the mechanics. I've purchased a vehicle and brought it here to have it inspected and they were able to tell me everything that was concerning, and the diagnosis is are always spot-on. Frank and the other mechanics are always accurate and get the job done. read more

I needed a oil change. I made an appointment that I missed. I called and was told I could come the following day. This is my second time at joes and I love the customer service and the turn around time. I'll be back. read more

Joe's auto went above and beyond to fix my car. They gave me a great deal and went out of their way to find me a used part. Dane, Lars and Jake. You guys found problems the dealer couldn't even find and fixed. Thank you I am certain you saved us from a horrible car accident read more

This place is truly a life saver. Right when all businesses were closing due to covid restrictions, my vehicle decided to overheat. I called around and had no luck getting my vehicle in anywhere before i had to return to work the next day. This place got in me while i was in a pinch, and they delivered top notch service while doing so. I was pleased with the work, and the pricing was very reasonable. Ive had no issues since my service, but whatever issues arise in the future, i will be sure to return here. Thank you guys! read more

I woke up on the floor again. How did I get there? Was it the booze? The pain killers? The 99 cent Jack in the Box tacos? It could've been any of these things. Or maybe I had just dozed off while looking under the couch. Ever since she walked out that door, I hadn't had a reason to go back to bed. Such a cold, lonely place it had become without her warm breath pouring over me like all those showers I was too busy to take. But I knew she'd be back. We were star-crossed. At least that's what some gypsy in Bangladesh said. And word on the street is they're pretty reliable about these things. I slumped into my piece of junk Ford Escort and drove it up to Joe's Auto. I could tell it needed to be looked at. Something was wrong. They say cars are like dames. I'm not sure exactly how. I mean, I'm sure you could make the connection, you know, between a beautiful woman and a Honda Accord, if you didn't mine being slapped in the face. Personally I like a little fight in a woman. That's probably why they don't let me hang around the strip joints anymore. I stepped inside Joe's and found Ol' Mac behind the counter. Now, Joe's wasn't the first place you took your car to. The mechanics were shady, the pricing was so-so, and the vending machines still had the same candy bars in them from when they were first installed. What is the shelf like of a Payday, anyway? I came here because me and Ol' Mac went way back. So far back I'm not sure what started it. I think it had something to do with my dad saving his brother's life while they were in the war or something. To be honest I'd rather not know. My father once shook hands with President Bush. I hate to think of how many people he had to choke out for that privilege. Whatever the case, Ol' Mac took care of me. He knew the score. He knew I wasn't going to put up with paying extra just because some mechanic found a more scenic route to my transmission. I laid my keys on the counter. "The usual, Mac." Mac looked at me with a wry grin. "And what's that again?" "The usual" was an oil change, a power steering flush, and a tune-up. Ol' Mac knew that. I had been coming there for years. I paid in cash. I even left the occasional tip. I had stuck around, even after everyone else started going to Big O or Purcell. I was a patron. A regular. There'd be no way he would've forgotten. And that's when I realized that the man behind the counter was THE IMPOSTOR! read more

Back in January I took my car in and they said I had about $1000 worth of work I needed done including a new battery and after we tested it because I just got a new battery and it was perfectly fine. and when I called and told them they said it was some thing about the test and made an excuse. so after I took off the battery it was around $700 worth of work and they told me about this third-party loan and said they don't do interest and come to find out today they do and I'm paying almost triple. if you're a girl please don't come here because they will scam you if you don't know about cars read more

I hit a log in the middle of the freeway and took my car here to have it checked out. It was a Saturday and they were swamped, but still managed to get me in for a FREE inspection of everything that could possibly be wrong with my car! Super amazing and honest auto shop. Thanks again, Doyle! read more

THEY WILL SCAM YOU OUT YOUR MONEY!! unless you want to have car damage, i dont think you would want to go here. they will tell you that you need all these things done to your car but they are just tryna take your money read more

I am very picky about who works on my car because between car payment and insurance payments it's a long term investment. With that said Frankie and the staff at Joe's has never BS'ed me. If there's a place I would recommend this is it. I kinda want to be selfish and not share this jewel but it wouldn't be fair to them. Not only are they good to me I have watched them with others. I appreciate the honesty as well as them not trying to hustle the patrons. read more

I have taken 2 of my automobiles to Joe's Auto in Avondale and I was extremely happy with the quick attention and repairs to my vehicles. It's in a convenient location and I have only used them for auto repairs. Their prices are reasonable and will continue to use them in the future. Thanks for the attention-- Steve M. read more

They are not good people. They are rude and scammers. I have never reviewed a place and I am in customer service so I don't believe in being a "Karen" however after todays experience a review is necessary to steer people away from this place. I made a google review yet when trying to reply I accidentally deleted it. Anyways, they're reply to my review was nothing by rude and hypocritical. They stated they are soooo educated and they deserve to scam people because of of their "intelligence" and "skills" yet they show the complete opposite of that. They started off the reply by asking me if "I was kidding" and that I was not the customer and "I knew nothing" just because I was not there. Little did they know I heard the whole conversation they had with my S/o when he went in on a quote and not only that, I do know a little about mechanics as I grew up with a mechanic in my household. They also stated I "expected professional quality at a backyard cash pocket price" and that they do not care if a "shadetree mechanic " had cheaper prices even tho they were our shadetree shop option and the places who quoted us less are bigger and more know mechanic corporations the only reason we went to look at the shop for the repair was because previously I had gone to fix my window for the same thing my s/o went for yet they only charged me $75 and this time around they tried charging my s/o almost $800. Not sure if it was because my s/o is a person of color but that's besides the point. They claim because the part is more expensive yet we saw they just tripled the price of the part and claimed it was going to take hours even tho it should not have taken more than an hour if they were such professionals they claim to be. They were just trying to get as much money out of us as they can. Never have I seen a company or place show such disrespect to their customers. Even after doing nothing they charged $80, would have been more but he is in the military so they gave him a discount. Which is another hypocritical thing on their part because they "wanted to show their military appreciation" yet they treat the people that serve this country like this? Instead of apologizing for our experience and just simply trying to explain the situation calmly and nicely they were extremely rude, defensive and claimed "I didn't understand" which again, I did lol. Which definitely proved my point of how unprofessional these people are. Many other reviews had the same experience and upon reading more reply's by joes auto, they are just extremely rude. No one should put up with this kind of experience. I fully expect another negative and rude reply to this review again and I will then be ready to report this shop to the better business bureau. read more

My car's battery was fairly new but dash said low and needed to be replaced. So called Joe's auto to see if alternator needed. Turned out to be simple fix about $10. Simple fix because they are very honest. Could have easily ripped me off but they don't work that way. So nice to see some businesses still have integrity(Patrick) and Chad, service person, explained all to me in terms I could understand. I had oil change also and will definitely refer my female friends to a place we don't have to worry about. Great Job, guys! read more

Jake went above and beyond to help me fix my car. I will never use another mechanic. He was honest, explained everything in detail, and even gave me his cellphone number in case I had questions after hours. read more

My car was towed to them..due to my battery being ran down.$830.00 later a tune and a oil change...and the car still runs like shit... 2011 with 105k miles..didn't like my service.....Don't believe they even did a tune up...car shuts off when idle maybe crack the dam spark plug ...never had that issue before...had to drive to Yuma Marines Corps base.never again...this Jarhead was screwed over....Gysgt. read more

Fast/friendly service. -1 Star for not accepting the yelp check in coupon that they advertise in store. Cashier said they couldn't honor it.