I had a 07 black BMW i328 repaired there and a 07 CL550 mercedes-Benz. They did give me a lower…read morecost estimate, but when we got back the BMW a light was on in the dash and it would buzz when you first started it. When my daughter carried it another shop the back window Motor had been removed and the window was tied to hold it up. Before we found that we carried the 07 CL550 in and when we got it back the back driver window button was missing. When I brought this subsidizing of income to the son of the owner I was told they would fire someone that would do that. I told him will get to firing because it happened. So long story short they do good work but review you car very careful before paying.

From the owner: Family owned and operated since 1977read more

I am writing to recommend the Tullahoma branch of Caliber Collision for their superior quality…read morework, thorough knowledge of the industry and their top-notch customer service. I write this with sincere thanks and gratitude to the entire team there on Lakeway Place in Tullahoma after my recent interaction with them. I'll start with Tiffany, who is most often the first point of contact on the telephone, and upon arrival, one sees she is totally in charge of the front desk area. When I called Caliber, Tiffany spent a good 20 minutes on the phone with me and walked me through the process of auto body repair and how it should unfold. I'm appreciative of the education. When I dropped the car off and checked it in with Tiffany, the first thing that came to my attention was the condition of the office. It is very clean with plenty of seating for any waiting clients, and indeed Tiffany greeted me warmly by name and greeted a client courteously, who arrived just after I did, to acknowledge his presence. She did so without missing a beat in the conversation she and I were having. That said to me their attention to a clean and well-organized office and Tiffany's professionalism indicate the company's concentrated devotion to the best customer experience. It only got better from there. Tiffany answered patiently and in detail all of the questions I had regarding the paperwork that required my signature and initials. You folks can call me a nerd, but I read contracts closely in order to reduce the likelihood of legal surprises later on. That approach has served me very well. In this regard, Tiffany's knowledge is pretty extensive. Caliber Collision alleviated another one of my headaches. They have a relationship with Enterprise car rental. That saved me the effort of a search for a car rental while my car was being repaired. Enterprise picked me up from Lakeway Place right after I signed Tiffany's paperwork, and it was a short ride over to sign Enterprise's contract, choose a rental and drive back home. I couldn't have asked for an easier process. Tiffany telephoned me once a week to keep me informed of the repair progress. Wow, that was a pleasant surprise! In just under two weeks (most of that time was waiting for a part to come in), I received a call from the site manager Shona - on a Saturday morning (they're closed on weekends) - that the car was finished, and I could pick it up that morning. Shona began by saying, "I happen to be in the office by chance. If you would like the car back now, feel free to come by and pick it up. Otherwise, we can hold it for you until Monday morning." That was going far above and beyond good customer service! So, I'll put it this way. If Fate knocks upon your door, I endorse Caliber Collision of Tullahoma emphatically! They're amazing!

The staff was very informative about every step of the repair process. Walk-ins are welcomed. Some…read morepeople prefer small hometown businesses, and that's wonderful, but regardless of the big chain Caliber is, it was small hometown faces you were dealing with.

Non-insurance job. Had filler from previous repairs busting on rear quarter panel. They did the…read morework quickly and cheaply. However, sand lines, dirt in paint, and other blemishes are present. Also left bondo dust in my back seat and significantly scratched rear glass with sanding. It's good enough to sale as a first time car to a new driver. I didnt go back to speak with the shop. They might work with you but I didn't have time to fool with it.

Bryom's Body Shop has a long reputation of being family run and having quality service. Recently,…read moreI had an unusual situation that involved two vehicles: one car and one pull-behind trailer. While Bryom's did a fantastic job on my car, they also helped me work out the paperwork and insurance advise on my trailer - great folks. N. Green

Amazing work, great communication. Very easy to work with. Very quick to get vehicle in and the job…read moredone.

Here's the good:…read more Ralph is thorough, polite, and determined to do everything he can to get your vehicle looking wonderful. After our collision, I let Ralph do the work: not only was he able to match 15-year old paint, he made the van look almost better than new. Took extra time for parts to be re-ordered because they weren't a perfect fit. For body work, I cannot imagine any body shop doing a better job than Ralph. The price is more than fair for the work done. Five stars for body work! And here's the bad: When I drove it away, my non-smoker conversion van REEKED of cigarette smoke. I couldn't even breathe. It was awful! I confronted Ralph, who admitted smoking in the van while doing some interior work. I took the van to my detailer, who found cigarette butts in the rear bed ashtray. He sealed it up and bombarded the van with ozone for hours.. After airing it out, the van seemed to be clear and free of cigarette smell. Over time, however, I am noticing that the odor is creeping back. One star for destroying my overall enjoyment of my vehicle. Between the 5 stars for good and the 1 star for bad, I averaged it out to 3 stars. Bottom Line: If you smoke in your car, I highly recommend Ralph's Body Shop. If you do not smoke and want to retain the value of your vehicle... avoid that place like the plague.

Thank you Derrick Hoover for your kindness and for getting my vehicle back on the road!read more

Brown's body shop did a good job helping me on my car, need repair. They were very nice. And also…read morelocal.