I am writing to recommend the Tullahoma branch of Caliber Collision for their superior quality…read morework, thorough knowledge of the industry and their top-notch customer service. I write this with sincere thanks and gratitude to the entire team there on Lakeway Place in Tullahoma after my recent interaction with them. I'll start with Tiffany, who is most often the first point of contact on the telephone, and upon arrival, one sees she is totally in charge of the front desk area. When I called Caliber, Tiffany spent a good 20 minutes on the phone with me and walked me through the process of auto body repair and how it should unfold. I'm appreciative of the education. When I dropped the car off and checked it in with Tiffany, the first thing that came to my attention was the condition of the office. It is very clean with plenty of seating for any waiting clients, and indeed Tiffany greeted me warmly by name and greeted a client courteously, who arrived just after I did, to acknowledge his presence. She did so without missing a beat in the conversation she and I were having. That said to me their attention to a clean and well-organized office and Tiffany's professionalism indicate the company's concentrated devotion to the best customer experience. It only got better from there. Tiffany answered patiently and in detail all of the questions I had regarding the paperwork that required my signature and initials. You folks can call me a nerd, but I read contracts closely in order to reduce the likelihood of legal surprises later on. That approach has served me very well. In this regard, Tiffany's knowledge is pretty extensive. Caliber Collision alleviated another one of my headaches. They have a relationship with Enterprise car rental. That saved me the effort of a search for a car rental while my car was being repaired. Enterprise picked me up from Lakeway Place right after I signed Tiffany's paperwork, and it was a short ride over to sign Enterprise's contract, choose a rental and drive back home. I couldn't have asked for an easier process. Tiffany telephoned me once a week to keep me informed of the repair progress. Wow, that was a pleasant surprise! In just under two weeks (most of that time was waiting for a part to come in), I received a call from the site manager Shona - on a Saturday morning (they're closed on weekends) - that the car was finished, and I could pick it up that morning. Shona began by saying, "I happen to be in the office by chance. If you would like the car back now, feel free to come by and pick it up. Otherwise, we can hold it for you until Monday morning." That was going far above and beyond good customer service! So, I'll put it this way. If Fate knocks upon your door, I endorse Caliber Collision of Tullahoma emphatically! They're amazing!

The staff was very informative about every step of the repair process. Walk-ins are welcomed. Some…read morepeople prefer small hometown businesses, and that's wonderful, but regardless of the big chain Caliber is, it was small hometown faces you were dealing with.

Update. Had to replace the battery. The damage to the battery was impact related and they should've…read morecaught it. Then they put on a cheap bug deflector instead of replacing the WeatherTech one I had put on originally. This new cheap one won't tighten up and they didn't put the buffers on that should've come with it to keep it from rubbing the paint. Next week I'll have to fix that too. My wife needed a front end repair. There was an issue with getting a part from the manufacturer that was not their fault, they had no control over when it was shipped once it was ordered, but she received a call every couple days about the progress of the shipping and repair. They were honest in saying when they *hoped* to have it done, but that unforseen things could happen that could make it later. Miss Vicky was awesome!

The guys at Stan Collision Center are very nice and helpful. They have kept me updated on the…read moreprogress of my car which is great! Highly reccomend them!

Thank you Derrick Hoover for your kindness and for getting my vehicle back on the road!read more

Brown's body shop did a good job helping me on my car, need repair. They were very nice. And also…read morelocal.

Just had my Highlander in Ray's Paint and Body for repair of cosmetic damage done during a hit and…read morerun that occurred in Atlanta. The truck is beautiful and the repair can't even be seen. They went above and beyond as my truck has never been cleaner and even the windows were cleaned inside and out. Office folks were courteous and friendly as well as the price was reasonable.

No need for a lengthy review. Best body shop in town by far! Ray and Stacy run a phenomenal…read morebusiness.

I didn't know where to take my car to get body work done, so after a quick search, I chose this…read moreplace because it was a family owned business and the establishment looked clean and tidy. And a good choice indeed, they did a wonderful job on repairing my car, it looks good as new! I'm very thankful of the care, speed, and quality of the service that was provided. 5/5 stars!!

They did good work on my Nissan frontier truck. They will work on repair title vehicles when others…read morewill not. Thank you guys!

Being new to an area is always hard because you have to find new doctors, schools, and mechanics…read more Sean and Pete are awesome over at Mortensen Motors. They do not try to nickel and dime you, and are always fair and honest with the work that they do. When my battery stopped working (after getting a new one from AutoZone a few weeks prior... I wish I would've called their shop because they do carry batteries for cheaper and I know they would've done a better job with the installation) I called over to their shop because a friendly stranger tried jumping my van with no luck. Sean instantly knew what the problem was and drove 10 minutes to help me out and solve my problem. He didn't even charge me for trip out. This is the kind of people that you want around your small towns. I cannot thank them enough for what they do. If you are looking for a great mechanic look no further.

From the owner: Payless Auto Service and Repair of Tullahoma provides auto repair services to the Tullahoma, TN…read morearea.