I am writing to recommend the Tullahoma branch of Caliber Collision for their superior quality…read morework, thorough knowledge of the industry and their top-notch customer service. I write this with sincere thanks and gratitude to the entire team there on Lakeway Place in Tullahoma after my recent interaction with them. I'll start with Tiffany, who is most often the first point of contact on the telephone, and upon arrival, one sees she is totally in charge of the front desk area. When I called Caliber, Tiffany spent a good 20 minutes on the phone with me and walked me through the process of auto body repair and how it should unfold. I'm appreciative of the education. When I dropped the car off and checked it in with Tiffany, the first thing that came to my attention was the condition of the office. It is very clean with plenty of seating for any waiting clients, and indeed Tiffany greeted me warmly by name and greeted a client courteously, who arrived just after I did, to acknowledge his presence. She did so without missing a beat in the conversation she and I were having. That said to me their attention to a clean and well-organized office and Tiffany's professionalism indicate the company's concentrated devotion to the best customer experience. It only got better from there. Tiffany answered patiently and in detail all of the questions I had regarding the paperwork that required my signature and initials. You folks can call me a nerd, but I read contracts closely in order to reduce the likelihood of legal surprises later on. That approach has served me very well. In this regard, Tiffany's knowledge is pretty extensive. Caliber Collision alleviated another one of my headaches. They have a relationship with Enterprise car rental. That saved me the effort of a search for a car rental while my car was being repaired. Enterprise picked me up from Lakeway Place right after I signed Tiffany's paperwork, and it was a short ride over to sign Enterprise's contract, choose a rental and drive back home. I couldn't have asked for an easier process. Tiffany telephoned me once a week to keep me informed of the repair progress. Wow, that was a pleasant surprise! In just under two weeks (most of that time was waiting for a part to come in), I received a call from the site manager Shona - on a Saturday morning (they're closed on weekends) - that the car was finished, and I could pick it up that morning. Shona began by saying, "I happen to be in the office by chance. If you would like the car back now, feel free to come by and pick it up. Otherwise, we can hold it for you until Monday morning." That was going far above and beyond good customer service! So, I'll put it this way. If Fate knocks upon your door, I endorse Caliber Collision of Tullahoma emphatically! They're amazing!

The staff was very informative about every step of the repair process. Walk-ins are welcomed. Some…read morepeople prefer small hometown businesses, and that's wonderful, but regardless of the big chain Caliber is, it was small hometown faces you were dealing with.

Thank you Derrick Hoover for your kindness and for getting my vehicle back on the road!read more

Brown's body shop did a good job helping me on my car, need repair. They were very nice. And also…read morelocal.

Just had my Highlander in Ray's Paint and Body for repair of cosmetic damage done during a hit and…read morerun that occurred in Atlanta. The truck is beautiful and the repair can't even be seen. They went above and beyond as my truck has never been cleaner and even the windows were cleaned inside and out. Office folks were courteous and friendly as well as the price was reasonable.

No need for a lengthy review. Best body shop in town by far! Ray and Stacy run a phenomenal…read morebusiness.