This office did not verify whether labs were in-network for my insurance, and the office manager is…read moreextremely difficult to reach and does not return calls reliably. I went in for a sinus infection culture over 6 months ago, and the sample was sent to an out-of-network lab. This resulted in a large charge that, after speaking with my insurance, I should not have been responsible for. The situation escalated to the point where the lab sent the bill to collections. Because of this experience, I would not return to this provider. Patients have to be able to trust that office staff are knowledgeable about insurance networks and that they will communicate clearly if issues arise. That did not happen here. Overall, this was an unfortunate experience, and I was dissatisfied with both the handling of my care and the lack of follow-up.

Dr. Fong and her team are some of the kindest providers I have ever worked with. They listen,…read moreprovide proactive suggestions and clear communication. I feel like I'm in great hands and getting excellent care for my sinus issues with a team that truly cares about me!

Great doctor! Always makes time for me! Terrific staff ( Jennifer, Linda & crew)!…read more He's In Pleasant Hill one day a week... That would be Monday.... and off Friday. I have a chronic problem with both of my ears... Excessive wax..., that coat my eardrum. I'm usually in and out, and 15 minutes.

I saw Dr. Ford today because I moved and needed a new ENT physician. He has excellent bedside…read moremanner, and I found him friendly and personable. He took the time to answer my questions and gave me some good suggestions about moving forward.

This office did not verify whether labs were in-network for my insurance, and the office manager is…read moreextremely difficult to reach and does not return calls reliably. I went in for a sinus infection culture over 6 months ago, and the sample was sent to an out-of-network lab. This resulted in a large charge that, after speaking with my insurance, I should not have been responsible for. The situation escalated to the point where the lab sent the bill to collections. Because of this experience, I would not return to this provider. Patients have to be able to trust that office staff are knowledgeable about insurance networks and that they will communicate clearly if issues arise. That did not happen here. Overall, this was an unfortunate experience, and I was dissatisfied with both the handling of my care and the lack of follow-up.

I struggle with this review because I don't have negative things to say about Dr. Fong herself, or…read moreher staff. All people who treated me were kind and professional. But I am frustrated with two things leading to my poor review. One is the hour+ long wait time I had upon my arrival even though I showed up 10 minutes early as requested, which is frustrating when the only appointment availabilities are during working hours. The second frustration I had was the office's inability to provide me a an estimate for how much the visit would cost, despite having asked several times. I am a fairly basic patient - first time visit with an endoscopy, yet no one could tell me what the before-insurance estimate would be. Even a rough guess. The whole visit was only 20 minutes or so. I came in with a runny nose and they looked up for a total of three minutes to tell me I probably just had allergies. I left, unknowingly, with a $1,124 bill! I understand everyone has different insurance plans. I know my own coverage quite well. If someone had told me the cost pre-insurance, I could have done the math and gladly shopped for cheaper specialists. But to wait an hour just to have someone tell me I basically have allergies and then hand me a $1,100 bill is a great summation of why the healthcare system is broken in America and how specialists take advantage of people just trying to stay healthy. You have been warned: if you make a ton of dough or have a great insurance plan, Dr. Fong could be good for you. But for the rest of working class America who doesn't want to see half their paycheck vanish with a 3-minute endoscopy, keep shopping.

Dr. Murphy is very pleasant. He explains things well and he listened to what I had to say and gave…read moreconsideration to my choices. I was happy with his care. He recommended a biopsy for a thyroid lump and I decided to wait six months and have another scan. If things have changed then I will consider a biopsy. If not, we'll check it again in six months and if it still hasn't changed, we're done. He was OK with this decision.

Might be a perfectly fine doctor; desk staff apparently can't find their ass with both hands. I…read moretried to schedule a self-pay visit, but they say they can't see me because they're out of network for my insurance (yes, I know, hence self-pay), that my device would be thousands of dollars (already have the device, which was, indeed, thousands of dollars), and that they basically refuse to schedule an appointment because they misunderstand how billing works. Zero stars.

Excellent care, thorough assessment, and followup. Reception was attentive and well organized…read more Highly recommended.

They are so rude! The receptionist was extremely condescending. Didn't end up making an…read moreappointment, I wouldn't trust health care from these people.

I had surgery at this facility Q1 2026. The facility was secure, midern and clean. The staff took…read moreexcellent care of me pre and post op. Patient interactions were kind and professional, reducing any hint of stress I felt around my procedure.

Great Service & clean facility. Friendly and competent staff. Very efficient and everything went…read moresmoothly.

MD knew I was also a VA patient, but didn't direct me there. Instead he proceeded to order…read moretests/evaluations that cost me nearly 3K! Thank goodness for the audiologist who noted that he said I was a previous VA patient and directed me to return there, where I got my testing and hearing aids for FREE! Shame on DV ENT for merely looking at RVU's and not what's best for the patient!

I went to see Dr Murphy for second opinion on my throat. I was very dissapointed that I did not get…read moreany treatment at all. I told dr murphy the problem with my throat and the only thing he can do is to refer me to another doctor that specialist in the throat. He told me he cannot diagnose my throat issues. I wish that he should have told me that in the beginning before talking to me so that I don't waste my time. I now have to pay this doctor for consultation for nothing. When I called their office I was told he specialist in the throat, unfortunately is not true. Please avoid this doctor.

I think Dr Scott may be a bit burnt out. He met with my daughter and scared the holy you know what…read moreout of her. He asked her do you know what the surgery is why do you want the surgery why do you think we should do the surgery. Isn't that what he it's supposed to talk to them about. He was very abrupt, abrasive. My daughter has been through many, many surgeries. This is the last thing that someone needs to hear from a physician. It's very disheartening to have a doctor and someone you look up to speak to your children in this way.

Dr Scott was amazing with my son who recently had a septoplasty procedure…read more He was very patient, thorough in his explanation, and through the procedure and subsequent post-surgical procedures very easily accessible and spent time needed to explain in detail. His bedside manner with us was first rate and better than most other healthcare providers whom we have seen over the years. Thanks Dr Scott for improving my son's quality of life and keeping him safe.

I originally saw Dr. P for sinus problems (which resolved under her treatment and care) and later…read moretried Botox with her because I trusted her as a surgeon. She listened to what I wanted, natural, not 'frozen' and that was the result I had after 2 weeks of the Botox settling and doing its thing. She also went over risks and aftercare thoroughly. The result looks like a fresher version of me, not a different person. I like that it's done in a medical office. Her staff is always welcoming and kind, which is another reason I love this office.

I do NOT recommend Dr. Parhizkar. I had several appoints with Dr Parhizgar and when my insurance…read moredid not approve surgery, Dr Parhizgar suggested an in-house surgery. she was to get back to me with the cost and timing. she NEVER responded back to me despite my attempt to contact her via phone and email. she did not have any issue billing me however. This also happened to a friend I referred to Dr Parhizgar. My next step is to file a complaint with the medical board of California. I would defi avoid her. Way better doctors who follow-up out there!

Dr Jacobs is the best allergist in the Bay Area, if not California. So experienced and amazingly…read morekind and thoughtful. Such an amazing diagnostician.

Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits…read moreand a change in medication with the new year. I met with Dr. Jacobs on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn't have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn't know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn't understand my insurance change, my pharmacy benefits provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. Perhaps they once were good - the vast majority of these five star reviews are many years old. Today, I think they can handle routine allergy shots. That's their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn't borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.