They are so rude! The receptionist was extremely condescending. Didn't end up making an appointment, I wouldn't trust health care from these people. read more

Excellent care, thorough assessment, and followup. Reception was attentive and well organized. Highly recommended.

I am furious with this office ! The lack of follow through on my care has left me without CPAP supplies for 5 weeks ! I've tried 3 times to tell them you have to fax the report to Better Night supplies . They still havnt done it ! I get reminder emails that are so annoying from Better night saying 'we are attempting to get the required documents from your provider ' . Still nothing ! The worst thing about this office is when you would call a normal business between 10;00 am - 5;00 pm , they are closed for almost 2 hours smack dab in the middle of the day ! Who does this? Today, at the end of my rope , I called , they were closed for a made up holiday . Who closes on June 19th? How does this irresponsible, negligent, absolute joke of an office stay in business ! Don't ever give them your business !! Horrible service !! read more

Don't even wanna make any appointment with this clinic. The young representative lady is so rude and arrogant!

This practice was assigned to my husband when he was in the emergency room for a small cut on his nose. They did a good job suturing him up but scroll forward a week later and here we are an hour late with no explanation for why he's still waiting to have five small sutures removed. I am well capable of taking care of this and I've told him if he's not seen within 5 minutes we are leaving. I can't recommend a practice that doesn't at least warn patients. They're running late read more

I showed up for my 11am apt., but my examiner told me that they actually scheduled the hearing test for 11:30? Half an hour for paper work? Really? And then they said the Dr. Ford was called away on an emergency, and I had to come back another time to discuss the results. Sort of understandable, but also sort of a drag. If I had an emergency, I'd have to pay $75 if I blew off my apt. Sort of a double standard. Sigh. On the bright side, the doc who administered the hearing test was pleasant and competent. read more

I now understand all the negative reviews regarding the office staff of this practice. I have been coming here for about 2 years. I come every 3 months for an ear cleaning appt with Dr. Wenokur, which takes a whole 15 minutes. Normally, it's an in and out appt. Today, I called at the last minute to cancel my appt. Yes, I acknowledge it was last minute and totally on me, but I was not feeling well. The person I spoke with had a major attitude problem. She said it was a same-day cancellation and I would have to pay $50 for a no-show. Totally fair and I acknowledged that. When I asked to reschedule, the next appt was not until December?? and she pointed out that I had rescheduled my last appt which was on May 11, like I was some flaky patient that rescheduled all the time. I told her that I now go into the office in SF on Wednesdays, and that was why I needed to reschedule, and I also rescheduled more than 2 days beforehand which is definitely more than the cancellation period requested. Things are changing with offices opening back up again and people have to rearrange their schedules! And should I have gone into the office today even though I wasn't feeling well?? 2 years as a regular patient but now I'm looking elsewhere due to this bad attitude. read more

Nice people, but very ineffective. My ENT Dr. retired so was referred to CC ENT for a CPAP replacement. I had to follow up every step - check what the sleep study results were five days after completion, was referred to a CPAP company which promised 5 day follow up to place order, no communication so12 days later I called BetterNight to discover no order had been placed - spent 25 minutes on hold and had to make four additional calls to get the job done - if you have lots of time, don't mind managing folks to do their job and can wait on hold for repeated follow ups, check CC ENT out...If you expect professional healthcare service, there are definitely better options....I seldom write negative reviews, but this has simply been my 2023 experience. read more

Unprofessional, rude, and lack of patient compassion. I plan to file a complaint with the AMA for Dr. Ford and the entire staff.

I just saw Dr. Loos for severe hearing loss. The staff made sure I was seen on time. I then saw Dr. Loos who was professional and prescribed a medication for an ear infection he diagnosed. I picked up the med and 1 week later voila, my infection cleared completely. Dr. Loos gave me excellent advice on how to prevent this type of infection down the road. Thanks Contra Costa ENT for taking care of me! read more

I had a horrible experience at this office dealing with an office staff person, whom I believe was the office manager. I brought an invoice with me to an appt. ready to pay an unpaid balance along with my visit copay. The office manager pointed out a previous unpaid balance, that was not on my current invoice. She claimed that it was from July and had been sent to collections. When I said that I didn't know anything about it, she rudely informed me that "their office only sends payments to collections after they have made many calls to the patient." So, in other words, I must be lying. I explained to her that I have been dealing with a lot of issues with my health insurance company. She then tried to "educate" me on the health insurance system as if I were stupid. She reiterated adamantly that this balance was my responsibility and not the insurance company's. Meanwhile, I agreed to pay the unpaid balance from July, even though I knew nothing about it, with the agreement that she would give me a copy of the original invoice. It turned out to be for $19.95! This office manager treated me with extreme unprofessionalism and disrespect in front of a waiting room of patients. There is something very wrong with a business that allows that kind of service. read more

Really unhappy...9am appointment. It is now 9:40 and still in waiting room. ( Pleasanton Office) receptionist was very nice but the doctor obviously doesn't care about his patients time. Dr Au how do you become this late so early in the day? Now I am late for my next appointment! read more

Dr. Wenokur and Dr. Ford are good doctors and know their stuff, but the billing and admin staff in general, and Linda in particular need either a) retraining or b) to be fired and all new customer friendly staff hired. This is specifically the CONCORD staff, never had an issue with WC staff. Summary: horrible customer service as your "face" of payments and billing. Detail: The front office staff, in particular Linda S. (saverin? savage?) refused to give her last name when we had a major billing issue. She claims to have worked there for 30 years. But now, I will never go back there which is a shame because have been going to Dr. Wenokur for almost 10 years and never had this issue. My daughter had an issue that needed a doctor to examine - we were worried her nose may be broken, the staff was good enough to get us in because I had been a long time patient. We got an early morning appt at 8:15 and arrived at 8. We were admitted within 10 minutes of filling out the paperwork. So far so good. The doctor took about 3-4 minutes to explain that my daughter's nose did have a minor fracture and didn't require any Xrays or 'resetting' and that she would see the pain go away and all be healed within a month. I took advantage of this quick turn around - since most appointments are 30 minutes - to ask Dr. Ford to look at my ear, it felt plugged. Without any hesitation or "well, it's going to have to be a separate appt", nope. He quickly looked and let me know that the ear was clogged and he could vacuum it out in the other room. Again, no mention of separate charges, no paperwork request, nothing. Within 5 minutes of my sitting in the other room, the procedure was finished. Total expert time, 13 minutes at most (being generous). Since I had to get my daughter to school, I gave them the credit card while I was asked to fill out a "new patient" information packet - the claim was since I had not visited in over 3 years, I was technically a new patient. Little did I realize, they charged my card $440 instead of the $220 that was originally promised. We were paying out of pocket, not through insurance and the woman, Linda, even proclaimed she was doing us a "favor" by discounting the whole visit. The following day I called and I've actually not spoken to someone so rude in a long time. Not only would she not budge on any sort of refund, she rudely explained to me that I was asking something unreasonable even after I explained that the charge was never agreed to. However, she said she'd call me back the next day to let me know if she could do something. She didn't call back the next day, and then the weekend came, and she only called late afternoon on Monday. No problem. I called back and was rudely told that "I don't like doing this, but I am going to refund you only $100" on this. At this point, I was pretty unhappy, but didn't berate her. I asked if she could refund immediately, at which point she claimed that she had my credit card (last 4 digits) there and could refund. After 5 minutes on the phone, with dead air, I was told she couldn't get it to refund and I'd have to wait 2-4 weeks for a check. At this point, I said I could come by and she could give me the check, she said "the company" would issue the check and she didn't have any checks there. After I said, "It sounds like you don't really want to keep me as a client though I've been coming there for 10+ years", she said "We're not taking any more patients". Nice attitude there. Linda needs lessons, lots of them, if after 30 years she can't speak to a customer with respect and no attitude on basic customer service skills. She doesn't know the first clue about how to talk to clients. It's almost like she was taking lessons about how NOT to be polite. Bottom line, if you can find a way to get Dr. Wenokur and or Dr. Ford in a setting without this person - do so, otherwise stay away from this. read more

I had a great experience with Dr. Ford. I had a septoplasty and everything from the consult to the post op was perfect. The Dr. was great and answered all of my questions. The office staff were all very friendly and helpful. Could not have asked for a better experience for something I was a little nervous about. I would definitely recommend Dr. Ford and Contra Costa ENT. read more

Nothing but a bunch of crooks and liars (all of them, the doctor and the rude office staff) who charge you an arm and a leg for just walking into their office. I could give them zero stars because that's what they deserve. Stay away from this office or you will regret it, I know I did. read more

I am very happy with the treatment and care that I have received at Contra Costa ENT. I have had the privilege of seeing all 3 Dr's at the practice and I have found each one to be knowledgeable and compassionate. The office staff is always caring and courteous often getting me in, or one of my kids in at a moments notice. I also love that when I call, I get a real person and not a recording! And not press one, or press two. I have and will continue to recommend Contra Costa ENT to friends and family members. read more

I had a great experience when I visited CCENT. I had a terrible earache and knew I had an inf. The office got me in right a way. i had forgotten my insurance card and the front desk person called my primary care doctor and got a copy. The doctor was very nice. I did have an inf. I will definitaly be back for any ENT problem. read more