UPDATE: FINALLY spoke with the referral coordinator. She said she called me. She called the…read morewrong number that I had over 15 years ago!!!! I have left my number with the receptionist, I left my number on the voicemail this morning (which she claims she never got) and if I didn't call back, she would have just done nothing. Since the other office hadn't called her back, she didn't have a fax number. I found it in a minute using Google. When are people going to accept accountability for their actions and maybe take a little initiative. With what we pay to see doctors, it would be helpful if their staff cared that they are dealing with actual people and not patient files! ******************************************************************************* Dr. Martin, from all the doctors I've had to see, seems to be genuine and sincere with her care for patients. I would recommend her (and only her). However, she's based out of Concord and is only in Vallejo on Fridays. The issue is her staff! Valerie, the new patient coordinator is extremely rude. I had to speak to a manager just to book the appointment. On 7/6/18, I called to ask for a referral to Sacramento. Anyone who knows Vallejo, knows it's a horrible city and being forced to go there and then sit in traffic back to the Fairfield (and the rest of Solano Co) is nothing short of a nightmare (esp. on a Friday)! I mean, I'm supposed to have a say in my doctor and my care, but Sutter refuses to allow that to happen; esp. in the city I live vs making me travel completely out of my way. Who needs to work? After all, my medical bills must be paid by the medical fairy...I digress.... I was told by the receptionist, someone would call me back. On Wednesday (7/11/18), after not hearing from anyone, I called again, at 12:15 to follow-up. The receptionist couldn't reach the referral coordinator. Told me she was probably on lunch, but she would call me back. I call back later, at 3:55 p.m., the receptionist tries the billing coordinator again. Apparently, she hasn't been in all day. I explained, very calmly, that waiting all this time to hear back, when communication is not only expected, but important, is completely unacceptable. Her response is they get busy. Great...it's been four days....still unacceptable. I was told I'd receive a call the next morning. Did I receive the call? NOPE! So, I call again. Same receptionist. She said she spoke with the referral coordinator at 8:45 that morning and let her know she needed to call me. I had to leave a voicemail for the referral coordinator, because the receptionist just put me there, without giving me the option of speaking to someone else. I decided I had enough...I called back to speak to Dr. Martin herself. Apparently, she's out of the office today and tomorrow. My take on this is the referral coordinator is dodging my calls because she forgot to speak with the doctor on Monday, Tuesday or Wednesday...we won't mention the previous Friday as the other opportunity. So, here I am...stage 3...wanting to see a doctor, that doesn't require me to go to the ghetto and be associated with a sub-par facility like Sutter Solano, and I can't get one person from the office to return a call. Doctors are only as good as their staff and since the staff is barring access to said doctor, I've been left with no choice but to file a grievance with my insurance carrier (not holding my breath on that either), but at least it's on record.

Dr. Martin is awesome! I wish we could have met under better circumstances but she treated me for…read morebreast cancer. When I was first diagnosed I was completely against chemotherapy because I was scared. She patiently explained that with a Stage III diagnosis it is medically necessary and that they are able to treat and prevent most side effects. With her help, I experienced mild side effects and was still fairly mobile. I did lose all my hair which was heartbreaking but she did tell me that would happen. I was able to email her with questions or concerns and she always got back to me even if it was a weekend or evening. My nurses were absolutely wonderful and made me feel as comfortable as possible during my treatment. The admin staff is also friendly and helpful. This facility desperately needs a bigger parking lot but besides that my rating says it all!

Zero attention to patient care and individual needs particularly with elderly patients. Does not…read moreuse data or science in general to explore reasons for falls, cognitive decline or physical symptoms. Referrals are nonexistent. Why? Why doesn't this physician lack the ability to fully embrace this profession and such important work with the utmost integrity? We look to our health care providers for guidance, support and best practices.

First, I'll start by saying that Dr Pammi is nice but her work schedule and how her staff schedules…read moreappointments is the most horrid display of efficiency. I've been a patient for almost 10 years. Every time I called I've never been able to see the Dr the same day. There are two simple reasons: 1) Scheduler doesn't allocate enough slots for current patients who have pressing medical needs 2) Dr has limited schedule and only works 30hrs a week. To compare, my kid's pediatrician has always accommodated same day appointments. I've asked him how he's able to do this and it's quite simple. Scheduling and the amount of hours he puts in. The staff here is good at telling people to call their Urgent Care. That's where the money maker is. These doctors don't have to work 40 hours or more or have a quota of patients to see a week. They get paid regardless. There's no reason for them to work longer days and accommodate their current patients. Saving the best for last. Was suffering from major pains and asked Dr for recommendation. Staff called back and said Dr isn't able to provide any because she hasn't seen me in almost 4 years. I laughed so hard. Good luck getting an appointment.

I am also bummed that she is closing her practice. I was only able to interact with her a few…read moretimes. After multiple medical errors over the years by other doctors, that many doctors refused to properly document, she took the effort to review my records and provide the most accurate medical record that I have had since the first error in 2010- proving to be the most ethical doctor I have ever interacted with. It takes a special person to stand up against the flow in medical systems. She is that type of person. The type that would stand up and say that is wrong. Ethical enough not to work for system that were no aligned with her ethical integrity. A very rare find. She even found the root cause of the of the issues that were missed for years along with doing a very thorough GI work up-greatly improving symptoms and lessening risk damaging other organs. Noting that I have been going to a Functional Medicine GI doctor and did not have such a thorough GI work up. I wish her the best and hope that everything is ok with her. We are not sure why she ended up closing her practice, I hope everything is good, but rating her closing her practice is not rating her as the excellent doctor she is. I wish that someone as smart and ethical as her would be filling the space-but that isn't happening-sadly.

So bummed she is closing her practice because she is the best PCP (if not one of the best doctors)…read moreI've had! I started seeing Dr. Michaud last year after my former FNP (and awful GI doc) ignored some serious symptoms. She has a great bedside manner, is smart, proactive, and thinks outside of the box. She even came up with possible diagnoses other specialists missed. Although we never figured out the cause, she took EVERYTHING I told her VERY seriously. As a veteran patient, I cannot count how many doctors downplay or ignore serious symptoms. Dr. Michaud not only does the opposite of those doctors but should also teach other doctors how to take their patients' concerns seriously. I was able to get in the following week after scheduling as a new patient and never had difficulty getting appointments. Her receptionist, Annabelle, and her MA, Rachel are friendly and helpful. I wish I found her sooner and had more time to be her patient. Thanks Dr. Michaud for listening to me and helping me as well as serving as an example for the care I hope to provide my patients as a family physician one day!

One of the best decisions I've ever made for my health was leaving Kaiser and choosing Dr…read more Tarantino as my primary care physician. From our very first appointment, I felt an instant connection. Dr. Tarantino is genuinely kind, compassionate, and never makes you feel rushed. She takes a hands-on, holistic approach to care, listens carefully to every concern, and provides thoughtful, practical medical advice. For the first time, I've never felt like I had to fight to be heard, advocate for necessary testing, or push for the care I needed. Instead, I feel supported and respected every step of the way. My health has improved tremendously under Dr. Tarantino's care, and I've lost over 40 pounds. I truly credit her guidance, encouragement, and dedication to helping me achieve better health. I couldn't recommend Dr. Tarantino more highly. As far as I'm concerned, she's stuck with me for life!

Complained of shoulder pain for several times after a car accident. No assessment was done. No…read moreimaging was done. It is likely that the spine in my neck sustained significant damage which was discovered via MRI after the insurance case was closed. The spinal injury radiates down my shoulder. The first time I experienced this was right after the car accident. Now I am absorbing the cost of medical mistakes once again. So far it has cost me $3000 in lost wages and likely $8000 in medical cost. It will likely cost me several more thousands in lost wages. A simple 3 minutes assessment and some imaging would have prevent this. I just paid off another medical error that cost me $5000, that could have been prevented by a doctor at her practice. Her response-pay payments-knowing full well that I have previously experienced additional financial loss due to medical errors. It took me 6 years to go back to the doctor after the first experience, only to experience more preventable errors from her and her office. This, after another experience event under her care in which my records are false causing more harm- emotionally, physically, and financially. Correct medical records could have help me recover emotionally, physically, and financially from previous medical errors. She said she wanted to advocate for me and help. The next breath she threw me under the bus. She was angry how I was treated by previous providers, then turns around and does the same thing, but worse. On a level from 1-10 mental anguish due to medical errors and lack of accountability from those who brush off valid concerns and cause intentional additional trauma is about 10000000/10. I am so done absorbing the cost of incompetence. I really wish we had a competent medical board in CA to take valid concerns.

One year ago, my Mom was diagnosed with 3-4 stage non-Hodgkin's lymphoma. We transferred her from…read moreNew York State and she was fortunate to enter the Jon Muir health system and be treated by Dr. Tang. Her treatment was nothing short of outstanding. Dr. Tang was caring yet firm, understanding and thorough. We tested and evaluated, and then settled on a course of treatment. Since Mom is 88 years old, Dr. Tang was concerned about the treatments themselves causing harm. We started slowly, at less than full dose, ramping dosage as Mom found she was able to tolerate the chemotherapy. Throughout it all, Dr. Tang was supportive, involved, concerned, and professional. She gave us encouragement and positivity when the treatment regimen was challenging, and reveled with us when Mom's PET scan came back negative. Dr. Tang truly invested herself in Mom's treatment, and it made a huge difference in her outcome. There is no question about recommending Dr. Tang - if you have been diagnosed with cancer, there is no better physician with the proper blend of medical expertise and professional care mixed with kindness and understanding.

Dr. Tang is amazing. We came in at a late stage and she cared for my mom in a holistic manner…read more She not only addressed the cancer but also helped us navigate the myriad of specialists to assist with the side effects of the cancer. I never felt rushed at an appointment and my mother always felt heard. I can't thank her enough!

Dr. Jewl Johl is my 5th oncologist in 5 years. He is the only one I have been to where I have felt…read morelistened to, heard and respected. Talking and working with him has been a pleasure. I only wish I had found him when I was first diagnosed with cancer. I think my journey would have been completely different from what I had. Interestingly, all the other oncologists I've been to were women, which I went to specifically because I thought I would be more comfortable. But it didn't turn out that way and I am very grateful to have been referred to him. He is a Jewel!

Dr. Johl, is excellent, he truly listens and cares about every patient, his kindness and gentle…read morenature are calming and reassuring to every patient, this is not factory healthcare it's care and compassion everyone should have.

I went to see Dr. O'Regan yesterday for a new patient exam. I indicated to the scheduling staff…read morethat I was experiencing severe neck and shoulder pain and needed to see the doctor. It has always been my understanding through the Anthem Blue Cross HMO system that if a patients wants a referral to a specialist, they can do so, but first must meet with their PCP. So while at first Dr. O'Regan seemed friendly, towards the end of my very short 15-minute appointment, she managed to leave a very bad first impression. So much so that I sat on the exam table in utter disbelief that a doctor of her "maturity" could be so apathetic towards a patient. Before deciding to switch to another PCP, I asked myself these questions. What sort of doctor would refuse your request to see a specialist when you've stated you've had chronic joint pain? Instead, Dr. O'Regan said she's determine my pain was solely muscular and that I didn't need a referral. I have never had a PCP refuse my request for a referral. What sort of doctor would refuse to write a letter to your employer to request certain work area accommodations be made to reduce your muscular pain (chronic or not)? Again, this wasn't a difficult request and it certainly wouldn't have taken Dr. O'Regan more than a couple of minutes to write. What sort of doctor would refuse to answer questions of a concerned patient who asks for her doctor's professional advice? Instead, Dr. O'Regan said she didn't have time because she had a busy schedule and that answering my question would require me to make another appointment for an office visit! I even explained to her that I worked in SF and try to minimize the time away from work. The time it took for her to explain why she couldn't answer my questions was enough time to answer most of my concerns to begin with! I have NEVER had a doctor tell me she didn't have time for me. How can she be a doctor with this attitude? I also shared my negative experience with my work colleagues, friends, and husband and the consensus was that if Dr. O'Regan could be so cold by showing more concern about the number of patients she had to see in the day (that's managed healthcare for you!) rather than show empathy and concern for her patient sitting in front of her, she would be unlikely to show empathy or concern for me in the future. No problem here, Dr. O'Regan. I will gladly give up my spot on your exam table for the next unlucky patient who doesn't value her time as much as I do. Bye-bye

I've been going to Dr. O'regan since I was in college (and that's been a while now!) and she's…read moreabsolutely fantastic. And the rest of the doctors at Walnut Creek Medical Group are just as knowledgable and friendly as well. The only bummer about Dr. O'regan is that she's tough to get into sometimes if you need a same-day or next-day appointment, but I still give her 5 stars because she's surrounded herself with great colleagues...and I've seen all five of them by now! IF she's even taking new patients these days, I'd recommend her in a second - she definitely knows what she's doing...

Updating now that my coolsculpting cycle is complete. It truly targeted the c section buldge…read more Highly recommend doing this treatment if you're considering it. I did a cycle in 2018 around my belly button, and another targeting my lowest abs in 2019. Amazing results!

She is the worst doctor I have ever been to. She is not only a very cold human being, but she is an…read moreincompetent doctor. Her incompetence ended up costing me so much pain and suffering. I pray no one has to ever go through what she put me through. I'm honestly surprised she is still a doctor.