This place is under new management and horrible. What's the reason for appointments if we're still sitting here waiting for over 2 hours. It brings back memories of how this office used to be a long time ago with a long time wait!!!!!!!! read more

We took our daughter as an infant and she has still seen her at age 19. We love Dr. Zuniga. She's always been supportive and very helpful when we needed her during weekend emergencies. re: Conley. read more

I really like Dr Zuniga. She's been my daughter's pediatrician for a year now. Th re is a male Dr that is the one who often sees patients so you have have to make sure you ask for Dr Zuniga unless you don't mind. We have been helped by the male Dr and he's good, I just feel more comfortable with Dr Zuniga (personal choice). We've had walk ins and appointments and I've never been disappointed. read more

Jocelyn C Zuniga, MD - Waiting room - Pediatricians Near Me - Downey, California

Dr. Zuniga has been my kids pediatrician for almost two years now, she's always pleasant and great with the children. Most of her staff has been great to us as well. read more

I think the problem is that Dr. Zuniga has way to many patients, And yes it's true the wait is horrible! Although I've never had any problems with any of the staff, Vanessa is always helpful and friendly. I need to find a new Doc for my kids ASAP! read more

I love Dr. Zuniga... she always follows up in the evenings and makes it a point to call you to answer any questions you may have.

This place is under new management and it is insane how unhelpful they are. The staff does not give two dimes for the patients which are mainly children under 18. I had been taking my children there over 5 years but now I'm switching doctors because they could not help me with my son's situation and he is in pain. ER were won't help because Zuñiga is the primary doctor and she needs to refer him to an specialist. I can't reach her so her staff answer me but in a way that I have to figure it out or call their insurance so if I'm going to do that might as well switch them doctors. I do not recommend this place at all. I'm sorry Dr Zuñiga because shes a good Dr I just don't understand why she switched her whole staff and are so rude now. I miss the old staff, I guess it is time to move on to a better doctor for my children's sake and care. I ended up going into the ER, but no solution either. read more

Thank you for all your years of service. Boys have been going to Dr Z for 18 yrs. I hope we're still able to see her as my son was turned away today. How can that be? Is she retiring? Was there a notice without a letter or a notice read more

Worst.Staff.EVER!!!! I called this morning at 8:30am to inquire if there was any walk in appointments available. I was told that they took walk ins between 8:45 and 10am. I showed up at 9am and signed my son in and was left to wait for 21/2 hours. (During this period my 2 year old was crying 80% of the time because he was feeling so sick). Finally I got the nerve up to ask the very unapproachable front desk girl how much longer it may be (apologizing profusely for bothering her) she looked up, snarled, and informed me I had 5 people ahead of me and was unsure I would be seen before lunch. Considering my son was in no state to wait around for another 2 hours with the possibility of still not seeing the Dr. I politely asked her to take my sons name off the list. She replied with "good". No concern at all that my obviously ill soon would not get the obvious attention he needed. Ridiculas!! The small upside to this office is anytime I actually make it past the gargoyles they call a front desk staff to see or speak with Dr. Zuniga she is always sweet and attentive. She has even taken the time to call me during off hours to discuss medication issues and such. It is sad that such a great Dr is burdened with a staff who represents her so poorly! I unfortunately will be looking for a new pediatrician. One who my son will actually get to be treated by when he is sick. read more

If you can get thru the dirty waiting room, and rude front counter girl, Dr Zuniga is ok. She referred her office as a Clinic, I found that disturbing because I have a high co-payment. I went in as a "walk in" to take in my son for allergies and waited over 2 hours. The chairs in the lobby are stained, walls are dirty, paint is chipping and there is no "well baby room". There were kids coughing without covering their mouths (shame on you mom) and I decided to wait in the hallway. The Dr was good for the few minutes I was with her, but I don't think I will go back. That office needs a makeover and a retraining of the staff. Patients are customers and we can take our business anywhere, they need to remember that. read more

Dr. Zuniga is an amazing doctor! All my kids have seen her since birth and they are now 19,18,16,10 & 9... When you finally get into a room she does take her time with each child. She always gives me sample inhalers which I like cause inhalers are so expensive.. The staff can be rude at times but I don't mind them.. read more

I've taken my kids to Dr. Zuniga since they were born since cousins also take their kids there too so they recommended me to this place. The Dr is great she is very honest, helpful and just all around a good pediatrician. But the rest of the staff is horrible. They have a shitty attitude (they act as if they are working for free) and are lazy. Don't ask them for any paperwork if your not prepared for their bs attitude. I've complained to the doctor a few times. That's the reason why I avoid taking my kids there! read more

Dr Zuñiga is great but the girl at the front desk is horrible. She's rude and inconsiderate. Someone who works at a front desk shouldn't have a chip on her shoulder. People take their babies when they are sick and the first person they deal with is someone so cold and bitter. Even when you have an appointment you have to wait over an hour. All the nurses are really sweet and gentle with the kids. read more

Over crowded, over booked and Rude Rude staff! The wait time for appointments and non are basically the same, you're looking at waiting over 2 hours and that's not including waiting in the room. The waiting area is super small, there's kids waiting on the floor because there isn't enough chairs for all the people and all the bodies make this a smelly sauna. never going back! read more

Dr Zuniga has been my kiddos doctor since birth. My oldest just turned a month ago 18 and continues to care for my 10 year old daughter. We've seen positive changes periodically. From time to time it gets crowded but mostly during flue season and to me that's normal, but for most part is not that crowded. Keep in mind that there's walk in after 2 so I recommend you schedule an appointment and you will be out of there faster. I've have noticed a lot of improvement lately with customer service. They got rid of the girl that was unreliable and they have Vanessa for customer service. She is amazing at customer service. She calls back when she says she will and I've had issues with other doctor's offices like orthopedic who's staff would not send out a certain request for medical records and Vanessa has taken care of it right away when she didn't have to. She goes above and beyond. Dr Zuniga will not over medicate your children if unnecessary and I like that. You've be surprised how some doctor are so quick to prescribe antibiotics and acetaminophen with codein to children who don't need that. She's mindful and I like that. I highly recommend her. read more

The wait is terrible, I don't feel like the doctor listens. My little one had a bump and the doctor said it's scar tissue. Later I checked it and puss and blood started oozing out. Took her back again, THEN the doctor prescribes my little one medication to treat the "scar tissue", when it was a infection this whole time. read more

Dr Jocelyn Zuniga has been my daughters doctor for 3 years now and I have never been happier with a doctor before from my own personal experiences this is the best doctor their is! I never wait more than 30-45min even for a walk in and if you have an appointment you are seen really fast! The pharmacy is just downstairs and the front desk girls are great! I've called before when my daughter had a really bad ear infection and they were abt to close but waited until I got there to check my daughter and give her antibiotics! I highly recommend this place great service! read more

Dr. Zuniga has been around since I was a kid! As a matter of fact, she was MY pediatrician! This rating is not a reflection on her skill as a pediatrician, but of her office as a whole. And to be fair, the last time I took my kid to her was in 2008. The office is a circus. The office staff is always extremely busy--which leads to quick snippy comments and a lot of rudeness from staff. Some are nice...on a good day. But lots of paperwork goes missing, or documents not filled out (like those school physical docs). You can always go in to see the doctor same day. As a matter of fact, it seems that most people just walk in, but expect a 3-4 hour wait. As a matter of fact, even WITH an appointment, you can expect a 2 hour wait. Why? Because the office quadruple books, and STARTS on an hour delay. So, for example, you make an 8am appointment thinking "I'll be the first in the office and this can be done quick and painlessly." WRONG. Your 8am appointment has also been given to 3 others. Okay so you can deal with that. But wait, there's more. Turns out, Dr. Zuniga doesn't actually arrive into the office until 9am! Why on earth would you give four people an appointment an hour before the doctor even arrives? That's just how they roll. Well she has so many patients, she MUST be amazing! While Dr. Zuniga is good, she's not 2-4 hour wait good. She has a zillion patients because she takes all insurance, no insurance...everything. She makes up whatever insurance loss in sheer volume. When you finally get in to see her, she's very nice, extremely knowledgeable, and spends all of 3 minutes with you. I couldn't take it anymore! I was WASTING my life away there since my kid was always sick! Thank goodness I found a much better pediatrician. read more

Gave me an appointment for the 22nd for a Thursday. When I came in said they scheduled it for a Wednesday and it would be first come first serve. Funny thing is I have a voicemail from them confirming the appointment for Thursday not Wednesday. Will not own up to their mistake. Terrible staff read more

I loooove dr. Zuniga. My boys are both teenagers and she has been both their dr since birth. If you make an appointment you will get in within a half hour. I'm it too sure about walk ins because I haven't had to do that. The nurse in the back is really friendly I think her name is Vanessa. Very nice young lady. Some of the patients parents can be a bit rude that's where I can see the staff getting an attitude. Not saying it's ok but they're human also. read more

Best doctor ever and we have gone through a few for my son since I am picky. They wait is HORRIBLE but worth every minute. She will work you in if you need to come in but expect 2 hours or more. Appointments are not as bad. The nurses are very sweet and caring and the doctor is great with the kids. You can call the office with question and dr Zuniga will call you back and spend time with you on the phone. This is so rare now to find someone who works on their "off time." She is wonderful. read more

You know, I've been coming here with my daughter for the last six years. Now I'm taking my five month old boy to see her as well. I know as a parent I have options. I've often thought about a different doctor when i have to do a walk in, just because it takes so long (at least a two hour wait) but you know what, that's not their fault. The fact that they can accommodate me is all that matters. Normally, when i do have an appt, Doc Z is quick and thorough. Who can blame her with all those patients. At the end of the day, I'm happy not just with her but with her staff. read more

I absolutely love Dr. Zuniga. While her front desk staff could use some manners, she is wonderful. I switched to her after a bad experience and now both of my children see her. She is not the type of doctor that will just medicate your child unnecessarily. And when my daughters skin started to dry at an early age, she gave us so many free samples of lotions and shampoos. She also helped when we had insurance issues. And she always reads the children's file to know their history, instead of asking the parent things they should already know. read more

We've been with Dr.Zuniga going on 10yrs The staff is so friendly and know how to handle all situations in a professional manner. Office provides children movies in the waiting room. Can call in prescription to pharmacy so it will be ready when you arrive. Dr. Zuniga is a very sweet kind hearted professional. read more

Yes Iove Dr zuniga but the wait time is crazy nd her staff is so rude especially the girl in the front. If u even try to ask anything she'll leave u standing there as if she doesn't see u . She's always on the phone on personal calls, I miss the caremore staff read more

I absolutely love this doctor I have been taking my kids to her for 9 years now all the staff is great every nice I definitely will not be going to another doctor for my kids I recommend her to everyone read more

Great Doctor she's been my children's pediatric doctor 13 years now and I have 3 now. My children are comfortable with her and so are my husband and I because she knows our children for every sickness, allergy or developmental growth change that required her assistance not only to make our children feel better but it let us know how much she cared enough to know how our children have been and are and how concerned we as parents can be at times. She is great, I know it gets busy but that's because she takes her time with her patients and it is only her so she is busy I understand that's why I am willing to wait the hour or so because I know I will walk out with a clear, caring and understanding review of my child's growth. read more

If you care about your child's health please don't take them here. Doctor Zuniga it's ok but the staff she has working there are just useless, unprofessional and don't care about your kids health... I took my son due to a lump on his back a month ago to get it checked. The doctor requested for an ultrasound but first they had to send it to the provider to get it approved...I waited and got a hold of the provider and they NEVER SENT a request for him. I called the office and the girl that took my call was laughing and saying that they can't do anything about it and that I had to wait and someone was gonna get a hold of me. Note that it's been a month of this. I'm already fed up with this unprofessional staff and that being said that I talked to the doctor about their service about 3 months ago and she didn't do anything about it. I should have known the first day I walked in there...this place is so dirty, slow because their staff are always talking and not doing their job. read more

Love the doctors here. They are amazing. The staff however is a different story. They are super rude with major attitudes and are not customer friendly what so ever. read more

I called to make an appointment to see the doctor, my newborn has a cod, I was put on hold for 1 hr I didn't mind because it is flu season and I assume that it was busy. I had given the Crystal my info and so I kept waiting. I hear her pick up and then hangs up on me. So I call again stating I was put on hold and she had the audacity to say she forgot about me and I had to give her my info again( keep in mind I took screenshots of the length of the phone call) So Crystal calls me a liar and when I ask her to speak to a supervisor she hung up on me again. I had ask Crystal if there was anyone else that can help and she said it was just her. She hung up again! And when I call back for a thrid time she lowers her voice a bit and pretended to be someone else when I asked when her supervisor will be in. I understand they can get busy but I have a newborn, I'm freaking out and all I need is to make an appointment to check that my child is okay. I get that it's not there child but dammit at least FAKE that you care about the children!! This was my first time making an appointment here! And I'm already looking for a different doctor! read more

I don't know. I just don't know. Three stars because I had an appointment with the doctor since last week, yet we didn't see the actual doctor, we saw an attending male doctor that I believe just graduated from med school because he kept referring to medical literature he has read instead of real life, real-world experience. Eh, not so crazy about that. Also, most everyone on the sign in board were walk-ins. It would be weird for them to get to see the actual doctor when I was the one with the appointment. I also waited about an hour with an appointment. Another thing I didn't care for: they refer to the office as a "clinic." Yuck. Clinics=gross. And lastly, and my biggest qualm, there is NO WELL-BABY area. Who doesn't divide the kids and keep the sick from the well? How does my baby stand a chance when we are sitting in the waiting area for an hour amongst all sorts of little germy kids coughing and sneezing (and of course they weren't taught to cover their mouthes and of course the parents don't pull out some hand sanitizer for them) when we are just here for routine vaccinations? So stupid. Terrible. Horrible. Awful. Waiting area was packed. I lasted for about 30 seconds until the little girl sitting next to me told me she had bronchitis. I bolted out the door and walked my baby around for an hour in the hallway. No way, no how was I sitting in that germ pit. The staff was nice. Every single girl I spoke to and encountered was very nice and friendly and helpful and courteous so I don't know what the other yelpers are talking about. I didn't experience anyone rude on the phone or in person during our visit. read more

I was referred here by my PHP insurance; First time patient for my 4 year old daughter Valentina. I called to setup an appt, but Vanessa advised me that for an actual apointment it wouldn't be till 4 to 6 weeks after, but, if I walk in as soon as they open we can be seen right away. So we did walk in the next morning & we were seen right away & had all my daughter's school paperwork filled out. To me, cleanliness & customer service is a MUST!!! Well, I received that & more. Their staff is well trained to deal with children; from the front to the back office & well, Dr. J. Zuñiga is one of the best Pediatric Dr's we have encountered so far. I don't like changing Dr's often especially for my kids, but with my PHP we didn't have much of a choice. Glad they did. ****Now, I've been in the dental field for over a decade, & know at times it can be difficult to deal with "certain patients" & unfortunately you cannot please everyone. I strongly believe, that the attitude you walk in or approach someone with, is the same you receive in return for WE ARE ALL HUMANS!! I am very happy my daughter is a patient of Dr. Zuñiga & staff & thank you girls for your amazing customer service. I am very great full!!! read more

Dr. Zuniga and the other doctors there are amazing. They listen to my concerns and addressed them. Very thorough. The staff was a little rude. Especially the front desk. The dr. assistants seemed nice. Great doctor. read more

This place is unorganized, under staffed and dirty. We scheduled an appointment for my 10 yr old at 2:00pm. I got there early to file out paper work. They didn't get back from lunch til 2:20 and there was 10 people waiting outside in the hallway with the same 2:00 appointment. We signed in and at 2:45 I left because no one had been call in. read more

I think even 1 star is too much. I have read some of the reviews and totally agree with them the staff is SOOOO RUDE. The wait is horribly long and you do only see the doctor for about 3 min or so. I don't think she is a great doctor but I'm stuck for the time being since I'm in the process of changing doctors. I cant believe the wait time for them just to answer the phone then its another 10 min for them to pull your chart. The wait time to actually see the doctor is another few hours. We are better off just going to urgent care. I also don't agree with having blood drawn out every time that my son goes in for his physical. If there is no existing problem with him this shouldn't happen every year. read more

Horrible waiting time!! Is completely ridiculous expect a 2 1/2 hr wait with appointment! Walk ins can be up to a 4hr wait! The staff is ok Vanessa the ma is very nice the front desk girl how ever is very rude it seems like she hates her job ! Dris very nice and always takes her time to answer all my questions shes very knowledgeable. That wait is ridiculous tho and I will be looking for a differenpediatrician.. read more

ive been coming here since my daughter was born shes 3 now, the hospital referred me i have to say i love dr zuniga and her p.a. the staff are very nice to me and my daughter. love the fact that dr zuniga will call u and give you results. if you have an emergency on the weekends she will answer you. will def recomend to a friend read more