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JOANN Fabric and Crafts

2.6 (125 reviews)

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Inside store
Jessica P.

This Joannes is tucked in the corner behind target in The Chino Towne Square, Central in Philadelphia. I needed to grab chalk paint for a table that my hubby is painting. The chalk paint here was 8.99 for 8 ounces and I was able to use a 20% off coupon, which saved me about 3 dollars because it also went toward the brush that I bought for the project. I also ended up with a store in drawer cabinet. This cabinet will be used for all of my daughters craft supplies. The cabinet was half off, so I could not use the 20% off coupon for it but it was nice that it was on sale! The people that work here are not super helpful. I was not greeted when I entered, and a lady and a gentleman working did not ask me if I needed help finding anything. These craft stores can be tricky because they have lots of items. When I asked if they had tablecloths, I was directed to the back of the wall and I did not see a single one. The girl checking me out said that they probably ran out. I came here to use my coupon, but I generally go to Hobby lobby or maybe even Michael's for certain craft or home decor supplies sometimes I forget about Joann! If it wasn't for the coupon, I probably would not have gotten my items here.

Storefront
Kathleen C.

I was excited to visit this beautiful new store...and it is beautiful! I really think the service was horrible. The gal at the register could not for the life of her figure out how to process the coupons. The manager came up to assist. This woman never looked at me let alone greet me. She quickly spout out to the clerk what to do and left. The poor gal still couldn't figure it out. I suggested she break up my order. Regular priced items, sale items, discontinued items. Walla, it worked! With all the confusion, she never handed me one of my bags. I was surprised the store didn't contact me and i was not able to get back. I tried calling once and was left on hold. So I filled out the survey and explained my frustration. Only then did I receive an email from the manager. NO Name given...what gives is that how customer service is these days? The nice part was that she was going to send me my bag plus a gift card. For this I give them an extra star. I did indeed receive my bag and the card as promised. Surprised again that a note did not get included. Oh well! Store aesthetics is great, service so-so. I will try them again.

Still showing availability despite none being in store
Brian B.

Summary: Robert the store manager clearly over his job and needs to be released from his duties I was looking for a Juki 1500 cover stitch machine and had noticed online that there were 3 available at the Chino location. I called to confirm that the machine was available, and the female representative who answered the phone stated that yes they had it in stock. The Chino location is 40 minutes away from me, but it was the closest location that had the machine. On entering the store I went to the sewing machine area and notice that it was very disorganized, and that I could not find the Juki 1500 there. I then went to go seek help, and came across Robert the store manager. I asked him if there were any in stock, and initially he did not give me any response. He seemed very unhappy, so I waited to see if he would eventually give me attention. After waiting about a minute he then looked at me and said he would check if they had any, but that he didn't think there are any available. I then told him that I had called earlier to check and see, where he then told me another customer had earlier come in and was upset with them because the stock online did not represent what they actually had in store. He then went to where the Juki 1500 floor model was and stated that that was the only one they had in stock. When I asked him why the person in the morning had said they had three available, he said he did not know and did not seem very concerned about the inconvenience caused. I then asked if there was anything he could do to help, and he stated there was nothing that he could do. When I asked if he could sell us the floor model, he said that he did not want to. When I asked if there was any other way to obtain this machine, he recommended to go to another store that is almost an hour and a half away, and he did nothing else to assure that the machine was actually in the other store. Even after this interaction, the website still shows that there are 3 Juki 1500 machines available at the Chino store location. Robert was perhaps one of the rudest people I have ever dealt with in my life, and he was completely unfazed about the inconvenience caused by the lack of his management of the store, and his general inattention to detail. He clearly does not like his job, and has not done the bare minimum to make sure others are not mislead at all. He did absolutely nothing, never apologized and only seemed irritated by my presence at the store. Even after all that, they never updated their website

Made printed shirts with fabric paint & stencils

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

Good selection of materials. Clerks were very helpful and friendly. The store was organized and clean. Reasonably priced.

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1 year ago

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3 years ago

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2 years ago

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2 years ago

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7 years ago

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2 years ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

There art and supplies are pretty cool the people were very helpful and caring pretty cool

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2 years ago

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6 years ago

Helpful 5
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3 years ago

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4 years ago

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6 years ago

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7 years ago

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2 years ago

Diane was super helpful in trying to find me a specific item I needed last minute. Thank you again Diane!

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2 years ago

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6 years ago

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6 years ago

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5 years ago

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3 years ago

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2 years ago

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4 years ago

Nice people but i dint realize how much fabric can be! But the material was needed for my costume. I did not regret.

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4 years ago

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6 years ago

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7 years ago

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6 years ago

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11 years ago

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Ask the Community - JOANN Fabric and Crafts

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July 27, 2025 | Rancho Cucamonga | After dining w/a friend nearby, in fact, right across the…read moreparking lot, I had to check out At Home, as I absolutely love home decor! What a find! Experience | Neat, organized & tidy! What a huge store! This was my first time ever hearing of the store! I enjoyed every moment of it! So much beautiful home decor, framed art, gorgeous area rugs, furniture, positive quotes, gorgeous textures...just so much to see in all categories! I had so much fun looking around that I didn't realize I was there for... Wait for it... Three hours! Hahaha! I still didn't get around to seeing everything! Customer Service | Friendly throughout the store, at the register & incredibly helpful! Price | All price points; something for everyone! Parking | Free! Plentiful and shared with nearby shops and restaurants! Overall | What a fun store! I'll definitely be back! At Home seems to be a wonderful one-stop shop to dressing up your home and making it look amazing!

Finished my appointment at the VA next door thought I'd putter around AT Home since we don't have…read moreone near my house. After walking around an hour with 1 rug, I ended up buying a candle warmer. We have had to have our entire home remodeled due to a house fire....so I was using this rug to color match a scheme. The prices were high and employees kept coming to look for me to "ask me if I was finding everything" to.the.extreme. OK for having 4 people in the store, I sure am way over being treated like a crook when Im trying to shop and choose decor colors.

Photos
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Kirkland's - They have Christmas items as of October 2025

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I've probably stared at a Kirkland Storefront for years, thinking it was related to Costco,…read morebut...nope and nope. Turns out, it's a sweet furnishing store with lots of pretty cool items. It kind of gives me the thought of if Pier 1 Imports and Crate and Barrel decided to elope, and this was the shop that popped-out. It gives the "Summer at the Hamptons" vibe for me. But nonetheless, it's a nice store. Smells really nice currently (October) with their fall collection of pumpkin spice scent bags and Christmas decor throughout their store. I didn't get any greeting from any of the staff though, but heard greetings for customers who came in after me. Maybe it was a one-off or it was off, but is a partial reason for just a 4-star. Greetings should be equal for everyone that walks in. Kirkland's is in a large shopping center and parking is aplenty. Worth to stop in if you want to be taken away by furnishings that you'll probably just adore from afar, unless you have a huge house, or mansion, for their many larger furnishings and decor.

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Photos
Kirkland's - Lots of framed paintings and decor

Lots of framed paintings and decor

Kirkland's - They have Christmas items as of October 2025

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Kirkland's - New mirrors for our master bathroom!  $79.99, marked down to $49.99 with an additional 25% and $10 off $50 purchase!!

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The Hens' Kitchen Shoppe - 8/1/24 I could stare at these for hours!

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Photos
The Hens' Kitchen Shoppe - 8/1/24 Really, too cute!

8/1/24 Really, too cute!

The Hens' Kitchen Shoppe - 8/1/24

8/1/24

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8/1/24 Oh my Golly such a darling little shoppe!

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JOANN Fabric and Crafts - fabricstores - Updated May 2026

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