Seeing this deal on LS for Jo Ann's Pro Touch was a blessing, we were looking to hire a new cleaning person. I bought a package for "3 hours of cleaning up to 3,000 SQFT". I was excited, saw great reviews on her website so I wanted to get started. I called, left a message, never got a call back. Let 2 weeks go by - called again. Woman was rushed. I gave my info, sqft, bed, bath, all of that. My house is half of the 3,000sqft. The cleaning person was not at my house any longer than 2 hours (I'm inclined to believe an hour, as I told she would be there at 12 and was leaving at 1 when I came back home). What she managed to clean: half of my kitchen counter, and sweep the floor on the main level of the house (living room and kitchen). She dusted my dining table and coffee table. She cleaned my two tiny bathrooms (one of which we don't really use so it wasn't like it needed major attention). That was it. Really? I could have done that, why did I shell out $60? What she didn't manage to clean - the other half of the kitchen counter (smudges and soap reside from the soap container that she picked up were still there). The hardwood floors (I assumed they would at least be swept, every other cleaner has managed that). She did managed to leave a puddle of water on my bedroom hardwood floor. She didn't dust a dresser, table, shelves (which are very much eye level) or even step foot on the lower level. Their gift to me was a lovely rag that she left sitting on my front porch, I'm sure she dropped it in her hurry to get out and move on to next job. I emailed the contact number back for Jo Ann and her response - nothing. No response, and I know it went through as all my other emails have gone through to her in the past getting everything set up, so it's not like I ended up in spam. All in all - VERY disappointed. Thanks to the good folks at LS who understood my disappointment and credited me the money I spent. They will get my business again, this lady sure wont. read more

Totally agree with the above review from Susan M. Complete waste of money. I also purchased the "3,000 sq ft" cleaning and was completely disappointed that my 1500 sq ft house was not cleaned properly. Do not even bother hiring this company. Even if the deal was 90% off it would probably not be worth it. I was preparing for my son's birthday party and was excited that we had purchased this deal a few months ago so I could use it to help get ready for the party. I told them on the phone to concentrate on the main floor, although my house was almost half of the allotted square footage so I didn't think it would be a problem. The main floor bathroom was not even touched by the lady. No even a quick rag over the sink. The basement was not touched either, even though I left a specific note to do this. The deal was supposed to include cleaning light fixtures, none of those were cleaned. The kitchen counters had been cleaned quickly, but there was still residue and a few stains on them that I had to clean. Dusting was minimal, if any. The bedrooms and living room were vacuumed. The second floor tub was clean, the floors, not so much. I have more details and photos if anyone is interested. But again, don't waste your time, money, or hope of a clean house. read more

I had a similar experience to the other reviewer. I got a Groupon for Mother's Day, was excited to get my house cleaned by someone else, and ended greatly disappointed. After numerous frustrating emails and phone calls and 2 no-shows, someone finally showed up. However, they didn't vacuum the bedroom, clean the bathroom, or clean the kitchen sink. I'm not even sure they swept the front entrance. We have a tiny, one-bedroom apartment, so two hours should have been plenty. The technician told my husband she ran out of time (we paid for 2 hours). I reported them to the BBB, and they had every excuse in the book and never responded to the no-show issue. Their response to the lack of cleaning: our house was too messy. I was very upset about this, since I had spent a good amount of time clearing space for cleaning (3 times!), not an easy task with a 2 year old. They have not responded to my rebuttal and have continually missed BBB deadlines. I promised them I would put a negative review on every page I could find, so I am. I believe their biggest problems are disorganization, dishonesty, and unprofessional staff (many are family members). read more

I purchased the four hour cleaning session from Groupon. I needed a specific date and was assured by JoAnn's contact person that the date was available so I booked it. I was so excited. I changed my work schedule to be home to welcome them and I made sure my husband and son were gone. No one showed up! I waited a half hour and called. Answering machine. No return call that day or the next or he next. Sadly, Groupon only gave me a credit instead of a refund which I still haven't been able to use. Save your money. Do not use this company read more

I bought a Groupon from this company back in April. I called to schedule the cleaning and was told they would call me back. 4 weeks later, after still not having my call returned, I called again. This time I got the answering machine, which said they would return all calls "within 24 hours." 2 weeks later, I still had not gotten a return call. I tried again, getting the machine again and not bothering to leave a message. I then had a coworker call to see if he could get it scheduled. He was told that the "scheduler" was on the other line and would call him back when she got off. 2 days later, after no return phone call, I finally contacted Groupon. They contacted JoAnn's and Groupon told me that JoAnn's would be contacting me within 3 business days. I received an email on July 3rd asking where the house was and if the Groupon was for a 2 hour or 4 hour cleaning. I responded that day saying where the house was and that the cleaning was for 4 hours and by July 14th still had not heard back. I responded again, this time copying an email address that was on their website. I got a response that Monday, July 16th, saying they could schedule the cleaning for that Wednesday. I responded that night saying that was fine and asked if there should be a list of focal points or if it would just be a general cleaning. By Tuesday afternoon, no response so I again sent another email and attached the email address from the website. I got a response from the owner saying that the scheduler was out with a migrane but that she had me down for Wednesday morning for a 2 hour cleaning. I responded that the cleaning was supposed to be 4 hours. No response by Wednesday morning, so I just suggested that we reschedule for a time that I can have advance warning and the full 4 hours that I paid for could be done. We finally, after many more emails (3 of mine to every 1 of theirs), scheduled the cleaning the following week. The girl showed up at 1 and when I went back by the house at 2:20 to check on things, she was already gone. The house is a 3 bedroom, 1.5 bathroom with a finished basement and hardly any furniture because 2 guys live there. All she had done that I could tell was vacuum the kitchen and the carpeted room downstairs and wiped down the 2 sinks and toilets in the bathrooms. The upstairs had not been vacuumed, the stairs had not been vacuumed, the bathroom floors had not been cleaned, the ONE bathroom tub had not beeen cleaned, the kitchen cabinets had not been wiped down, the hard floors in the kitchen and living room had not been mopped. In the 4 hours that I paid for, the house could have been spotless. Who knows how long she was actually there, but it was definitely less than an hour and a half and the house was hardly touched. After as long as it took for them to finally schedule the service that I had originally contacted them for in April, you would think they could have at least cleaned for the amount of time I had paid for. I was EXTREMELY disappointed. I emailed Groupon immediately and they, without question, refunded me my money. Groupon has been great through this entire experience, but I would never use this company again and wish I hadn't in the first place. read more