I am updating my review of this company - initially I hired the company to do a 6-hr priority clean of my two full baths, baseboards, and kitchen. They sent two employees to get the work done in half the time. With a priority clean, the cleaners only work until the time is up, regardless of whether the room is finished. In my case, they ran out of time to finish the kitchen. I was not home when they left, and it was not communicated to me that it had not been finished. The cleaners has sprayed my microwave to clean it but had forgotten to finish it and I found it with cleaner still inside, but filthy. The range hood had been started but also not finished and still covered in grease and spots. The fridge has been cleaned on the inside but the freezer had not, and the floors were not done at all. I called and complained but did not get a response until the following day. Initially o was told that they would not be coming back out but I did receive a second call where they allowed me to express my concerns and frustration. They agreed that this was not normal customer service and they promptly sent a new cleaner out the very next day. She was very nice and professional. She went above and beyond to not only finish what the first cleaners had started but also did my blinds, touched up the baseboards, and cleaned the inside of the oven, which were all wishlist items for me but had not been accomplished due to time restraints. She made sure to walk throughout my home with me to check for my approval and asked for feedback on any items I'd like touched up. The next day, the manager called to confirm the cleaning was up to my standards. I feel that everyone makes mistakes from time to time and that this company went above and beyond to make sure I was left with a positive experience. I would recommend them to others. read more
