BEWARE!! This contractor was assigned to us through our Home Warranty Company, American Home Shield…read more(that's a whole other story) on September 3rd, for a failed hot water heater, and was acknowledged by them on the same date. Swat Plumbing said they could not get us in until September 8th because it was a holiday weekend. So, here is where I'd like to point out, that if you go to their website, this is what is stated on the home page;
"Precision Plumbing
Deployed Fast.
24/7 emergency plumbing across Aledo, Fort Worth, and surrounding North Texas communities. Upfront pricing. Rapid dispatch. No surprises."
Well, I just want to say this was NOT our experience. It gets worse from there. Tuesday, September 8th comes (now 6 days with NO hot water) and there has been no contact from Swat Plumbing on even a time frame, so I decide to pick up the phone and ask if they can give me an estimate. After being put on hold THREE times (by a very confused dispatcher), I am told "the technician had an emergency and didn't make it into work today, so can you do Thursday". WHAT??? I tell her that this is an emergency, we've had NO hot water for SIX days now, and they should move one of their regular service appointments to make time for an emergency. The dispatcher tells me "that's not how it works". REALLY??? We own an electrical contracting company, and that's how it works for us (and, I'm thinking for any other reputable company who cares about their customers).
Fast forward to today, Thursday, September 10th, and we actually get a technician out to our house, who "diagnoses" our hot water heater and states "LEAKING , GOT A HOLE IN IT, needs a permit and code modifications are to pass the inspection". There are NO permits required in our area (we're in the County), therefore NO code modifications are required!!
The home warranty company will cover the cost of the hot water heater, but will not cover the cost of the "modifications". It is VERY obvious that Swat Plumbing has very unethical practices by giving FALSE information to the Home Warranty Company and trying to obtain an extra $1,098 from a Senior Citizen!!