Plumbing and home repair stuff is not an easy biz. You get different opinions from different pros…read more My situation was fairly black and white in that my water heater was dying and we needed a new one. SWAT was assigned to us by our home warranty service. I'm rating them based on their communication with us and the conduct of their plumbers. They get high marks on both fronts. Their notifications process is that you get a text when your plumber is headed to the call before you so you can get your butt home. Then another one when they're headed to you along with a link to track via gps. At one point during our saga, I called their office and left a message after hours. I got a prompt call back the next day. Points man! As far as the people go, the admin staff over the phone and the two plumbers we dealt with, Cody (legendary) and Jason were both polite and professional during their respective visits. I appreciate that they put on booties without me asking before entering our house. That's a big deal for Asian households. They explained the issue to us and the out-of-pocket costs associated with it pretty clearly as it pertained to our policy. They installed the new WH and did a good job, were efficient and left a clean work area. Based on this experience I would recommend them with the suggestion that if it's something complicated, get a couple of opinions and quotes (3 is better but out of pocket DX co$t$), so you can make an informed decision.

I had such a negative experience with SWAT Plumbing this past month that I won't be using them…read moreagain or recommending them to anyone. My hot water went out, so I went through my home warranty company and they sent SWAT. Two techs show up, stay for 10 minutes, and tell me the gas pressure valve isn't working. They say the part is old and probably discontinued. They leave, call their office, and days later I'm told the part can't be sourced and I need a whole new hot water heater. My warranty only covers a small portion, which is already frustrating. I call multiple times to get clarity on what's being installed and how long it will take. Everyone is polite at this stage. The installation day comes, two different techs complete the install... and I still have no hot water. The pressure valve still isn't working. These two ask to check the gas line, and we discover Atmos locked my meter by mistake. Atmos shut off my gas instead of my neighbor's during a teardown. I call SWAT again to ask whether the first team ever checked the gas line. They did not. I get multiple "oh no's" and shock from the team because the mistake was so obvious. I didn't need a new hot water heater at all. I just needed Atmos to turn my gas back on. Only my water heater and furnace run on gas so I didn't know until the hot water was gone. They tell me the Plumbing Manager, Keith Cantrell, will call me. Days go by. No call. After the holiday, I call again. The energy shifts completely. Keith is dismissive, rude, and condescending. "What do you expect me to do?" "I guess we'll reinstall your old hot water heater then." "You're the homeowner, you should know your gas is off." I explain (again) that only my water heater and furnace run on gas, and it's summer, so the hot water outage was the only indicator. He promises a call by Friday. Friday comes and still no phone call by 2:30 pm. I call again and wait on hold for 26 minutes, before being told I'll get a call back. When Keith finally does return my call, he tells me there's nothing he can do and no refund, even though their team didn't check the gas meter before deciding I needed a brand new water heater. I ask, "So you're not going to do anything even though your team misdiagnosed the issue. As a homeowner I'm supposed to be a gas tech and a plumber before I call you?" He says, "Yes." I ask to speak with the Owner. I've been told multiple times he was "meeting with the Owner" while I sat on hold for 20+ minutes. Keith now says "the Owner doesn't come into the office and there are only two managers". So someone lied -- either he wasn't meeting with the Owner when I was on hold, he won't let me speak with the Owner, or SWAT Plumbing isn't actually family owned and operated like their hold music claims. So now I get to pay for a hot water heater I didn't need. Thanks for putting me in debt, SWAT Plumbing. Moral of the story: unless you personally know how to diagnose the issue and fix it yourself, don't use SWAT Plumbing.

They installed our whole house water system and were both professional and fair priced. We asked…read morethem back to install a dog wash station in the garage. Very pleased with their work. We would recommend them & we will continue to use them for our plumbing needs.

Fast and great service. Friendly and efficient. Would recommend anytime. Jace was greatread more

We were so glad we called DFW ServiceMasters! After the heavy snow and freezing temps in Texas, our…read moretankless water heater was shot and leaking water into the walls. I called dozens of plumbers who wanted exorbitant fees just to talk to me. Fortunately, Thomas at DFWSM picked up the phone right away and came out the same day to help. He was able to get things shut off before the unit thawed out, which singularly saved our home from flooding and catastrophe! He and his team were consummate professionals, and their work was better than anyone I've seen in our neighborhood. I would HIGHLY recommend this company and their work - I'd give them ten stars if I could! We will use them for any future plumbing needs that arise.

I have used DFW Service Masters on many of my rental properties as well as on my personal home…read more They have always been great and very reasonably priced. I highly recommend them for plumbing, remodels and make readies.

Great work!!! They provided a quality fix at the best price. Calling them before anyone else next…read moretime!

Christian was prompt, heard my concerns, gave his best solutions & a timeline for his work. He…read morewalked me through his finished work and future proofed my outdoor spigots. Would highly recommend!

The name says it all. I was a bit disappointed at first. I…read morehad scheduled an appointment for an estimate, although, to be fair, I already had a good idea of what the work would cost. After reading reviews, I knew my decision wasn't really about the price--I was planning to hire Top Tech anyway. What disappointed me was that the estimate appointment had to be canceled that day, and I was even more frustrated by the interaction with the lady on the phone. As a business owner myself, I believe in taking care of customers and honoring commitments. If I have to do the job myself, I do it--I don't cancel on clients who are depending on me. The phone conversation felt rushed, and it seemed like she was trying to get me off the phone as quickly as possible, which I found annoying. However, Zach came out later that same day for the estimate, and he completely changed my impression. He was professional, honest, hardworking, and got straight to the point. It was 92 degrees outside, and I genuinely felt for the guy working in that heat. He provided a fair estimate, scheduled the work for the next day at 1 PM, and then actually arrived two hours early. The quality of the work was outstanding--top-notch service. My brother is an electrical engineer, so I have a decent understanding of electrical work, but he lives far away. I still have a lot more projects to complete around my house, and I will definitely be calling Top Tech again. When I do, I'll be requesting Zach specifically. Highly recommended.

These guys use AI to respond to inquiries really fast and efficiently so they can try to claim the…read morelead, which they do well. It's a pain in the arse to get scheduled. They don't use the info you put into the request, so you have to tell them everything all over again. After that, just hope you're the tech's first call of the day. Otherwise they won't show up until they finish their previous jobs, if they show up at all.

Bruce and Alex did a great job! Came the same day I called, were very professional and made sure…read moreeverything was cleaned up afterwards. Would definitely use them again.

I called in the am to have my kitchen faucet replaced. I was able to get an appointment the same…read moreday. They arrived on time. Replaced the old faucet for a new one. They made sure everything was working properly before leaving. Kent and his helper were most efficient and helpful in answering all my questions. Everything was left clean and tidy. I highly recommend Service Squad Plumbing.

Thank you for the great communication through out the process of getting our home repaired…read more Preparing to sell our property in Fort Worth and running into an unexpected repair was not ideal , however Molberg plumbing was very proactive in getting it done as soon as possible for us for a reasonable price. They provided photos and videos of findings and the repair and communicated throughout the entire process. I would definitely recommend!

I needed a pressure test on my gas lines. They answered the phone, came out same day, gave me a…read morequote before any one else did, quote was reasonable. I needed this done to pass inspection and they took care of it immediately. Thanks guys, would use again and recommend.

After having dealt with several problems with another HVAC company, Daniel came out and assessed…read morethe situation, provided excellent customer service, gave recommendations for future regular maintenance, and identified some minor issues others missed. All issues were addressed and fixed with clear and knowledgeable explanations! Highly Recommend!!!

fb and Google reviews are more educational for this company's review. Neighborhoods talk to other…read moreneighborhoods... They promote TX values but deliver anything but.