STAY AWAY FROM JMI AT ALL COSTS. One could not ask for a more horrific service experience. Ordered new French doors for the home repairs after Hurricane Helene. First Install Attempt: Installers broke both doors on install and had to order new ones. Resulting in broken doors installed with gaps and holes around - causing our A/C bill to skyrocket in the summer months. Second Install Attempt: New ordered doors were wrong size so they said they would need the doors re-made again. Temporary doors re-installed with gaps around. Third Install Attempt: Doors were not re-made they were simply cut to fit the space so now the lock holes do not line up. Installers left without verifying the door even closes or locks and had to come back to put an old temp door back on so the house locks. Fourth Install Attempt: Doors finally arrived and were installed appropriately 8 months after first appointment and 7 months after measuring appointment. JMI had the audacity to demand we pay full price after months of delays, taking days off work to be home for installations that failed, all the energy costs of having holes and gaps around the doors, and needing to delay the rest of our home improvement projects post-hurricane. Jane on the phone even LAUGHED when we asked for a meager discount of 25% and countered with a 5% discount stating "well, we had to pay installers to come out 4 times" - CORRECT. This is not customer service. This is a SCAM. A Ripoff. An ideal case of careless business practices, fundamentally flawed operations, and kicking a family while they're down after spending thousands to put a house back together after a hurricane. Save yourselves the anger, frustration, and money...find anyone else but JMI. read more

4/8/26 and we still have these horrible unmatched windows on the front of our house and a backwards door that is now damaging our carpet because it's installed backwards and the carpet is now fraying because it's not tacked down anymore because of what they did to our home. This is beyond incompetent. It makes me sick that a company thinks they can get away with this . I wish I would have stayed in every area they were working and watched them like a hawk. We used them before and they did a good job so we trusted them ( so much trust)) to do the final things ,the last of our remodel. They took our money happily and then breached the contract we signed. Facts backed by photos,video and communication. Photos and video don't lie. Lesson learned...always get multiple bids even though you could have and should have been able to trust a company you used approximately a year prior. 0 trust with JMI. Shameful and shady. Feeling completely taken and ripped off. 3/23/26 and JMI still has my door,the traveling door, and my trim looks terrible because it doesn't match all the other trims around the other 12 windows . A shocking display of incompetence . The worst experience I've ever had with any so called professional company ever. Feeling scammed. They have thousands of our dollars and we got this. This has been going on since 1/28/26 and still is as of 3/20/26. Buyer beware. We used this company approximately a year ago to install 12 windows on our home and that team did a great job . This time they sent the incompetent couple. Not sure what's happened in a years time but they clearly have no pride in their work anymore. They've received $7449 of the $8277 for the job and I have a backwards door that they are trying to blame on me when it clearly state in the contract the correct way the door was supposed to be. I have correspondence with Mikala saying that the opposite is stated in the contract but the contract says what it says. Her words say otherwise. A clear provable contradiction. It's shocking that a company would be this incompetent and blame the customer for everything they failed to do properly. I didn't even get a second or third quote because we had used them before and had a good experience and I probably could've gotten it done possibly cheaper if I would've done that and surely properly done because now they don't appear to have competent employees. Yeah, the 12 inch windows that they installed for 0.29 UV factor and they were told we wanted exactly the same windows put in for the final three on this job yet they decided to put in 0.27 you factor windows which I've now found out are more expensive and usually used up north to keep heat in. I don't live up north. I believe that's called milking a job. As you can see in the photos, they replaced 4 1/2 inch trim with 3 1/2 inch trim and left my walls looking like garbage. The installers claimed that I asked them to do that. What a joke. The last six dollars it installed 12 windows asked me no questions. They just did the job and it looked great when it was done. But this time around clearly they had no clue what they were doing and I had to tell someone that's supposed to do this for a living how to trim a door. This job still not done. It's been months. Convince me I'm not being scammed . Not to mention a letter sent that we are in possession of threatening us with legal action because they don't like bad reviews. When it's true, it's true. It's a violation of the consumer protection act for them to do that, but they did do it . So now we will are taking action. I've never experienced anything that's like this in my life with a so-called professional company again it's completely shocking that a company would behave in such a manner. They take thousands of your dollars and then treat their customer with shocking disrespect and disregard. When it's true, it's true read more

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Terrible customer service, no return calls, mail boxes are full. 6 to 8 week order is going to be 3 months. Not a good company to work with at all. I had to give half down, I just want my money back at this point. ​ read more

Do NOT trust JMI for flood protection. I put down a 10k deposit. My devices were supposed to be shipped July 4. I emailed the project supervisor Michele twice last week. No response . Called the last 2 days and she said she'd get back to me but never did. I called the supervisor and she told me the truth which is that my order still hasn't been shipped after four months. Hurricane season right around the corner and my house that I just spent a year rebuilding after Helene is unprotected . Do not trust JMI read more

A+ for Team Ben (Ben, Jack and Blake). I replaced 4 windows in my lanai. They look great. The team was super efficient and extremely neat. I liked that they explained the install process before and reviewed it with me after. I'm very happy with the upgrade. Thanks to Team Ben and Jane Russell ( in the office) for your exceptional service. read more

We have been waiting 8 months to get a warranty repair done. Have called 2 dozen times. Now on the 3rd service manager. Don't ever do business with JMI. Not a reputable business. read more

JMI Windows & Doors - Shattered window - 8 months trying to get JMI to replace. Under warranty. - Windows Installation Near Me - Largo, Florida

Purchased & had JMI install dam doors last summer...worked ok during Helen, but one door broke. JMI never serviced product after months of calls & finally turned over to manufacture, who is currently trying to fix. JMI does not stand behind their products & provides horrible customer service...avoid!! read more

Like other unhappy reviewers, I purchased Dam Easy flood barriers through JMI. After being soaked with the salt water that flooded our home in Hurricane Helene, the product's ratchet mechanism no longer worked. But just four months into my one year warranty (written in capital letters on JMI's contract), JMI did NOT honor the warranty. Would not repair or replace the product--and after four weeks of what turned out to be empty promises, the owner (Leonard Alabovitz) finally insisted that I had to deal directly with the manufacturer (which I've done--and which has been much easier). The whole experience was a far cry from the supposed customer care values touted on the company's website. I would never do business with JMI again. read more

JMI was the only reputable hurricane window installer in our area that would replace two damaged windows for us. Other companies insisted on replacing ALL our windows. Don't wait for hurricane season to strike: assess the vulnerable windows in your home, and give JMI a call for an estimate today: (727) 493-9585 read more

1. The Facts from my perspective: a. June 1, 2022, contract signed for five windows from JMI Windows, 9025 Ulmerton Rd, Largo, FL 33771. The window sales perpose said it would take 5-6 months to get the windows ordered and installed. b. When I put down my deposit, I was told by the project coordinator that in a few weeks I would get a call giving me a status of my order and estimated delivery date. No call was ever received. c. In mid-August I called the project coordinator and asked when my windows were going to be in. I was called back a couple days later and told the windows would be in November 10, 2022. After that I heard nothing from JMI until I once again called them. d. I believe it was the first week in November I called JMI, asking when my windows were going to be installed. They did not know. e. On November 10, I again called JMI, asking where are my windows? True to form, they had no answer. f. On Nov 18, after numerous calls from me, eleven days after I thought I would have my windows, JMI info'd me a message which clearly indicated my windows had been sitting at the supplier, ready to be shipped. g. When I realized the windows were ready to be shipped, I asked when they would be installed. The reply: "We will be calling you as soon as they get here and we put them through quality control, at that time we will get you on the installers schedule." h. That was November 18, 2022. I heard NOTHING from JMI Until Dec 7, when I sent them an email stating I wanted to cancel the order. Suddenly, the windows had arrived Monday (a month ago? Who knows?). But the windows still had to go through quality control. i. Windows finally installed Dec 19, 2022, more than a month after I expected them to be installed. j. Windows inspected by the county on Jan 10, 2023...AND FAILED because the majority were too difficult to open and one DID NOT have any of the four screws at the top to secure it in place. 2. I have zero faith in JMI windows. The windows have a lifetime warranty. I also have no desire to work with a company which lacks any concept of customer support. read more

We had JMI install hurricane windows in our whole house and a front door. I can't say enough about how satisfied I am with their company. The windows and door came in when they said they would. After they inspected them we received a call to schedule an installation. They arrived on time and did an awesome job on installation. The guys were very professional and the place was immaculate when they left. I would definitely hire again. This is our 2nd installation by them, they did 2 French doors and an exterior door a while back with the same great service. Thanks so much JMI! read more

Staff if amazing! They are super knowledgeable and extremely helpful. Fair priced and the install team did an awesome job. 100% satisfied, I am more than happy that I with JMI to make my house a home. read more