Came into Lexus today to buy a new car exactly the same car I was trading in. Same price and extras. Thought it would be a no brainer,easy transition. They wanted to charge me $100 more a month for the same exec price as my trade-in. Never offered to sell me a lower model. Went to Mercedes and they were able to accommodate me at the monthly lease price I was comfortable with. I love my Lexus and was looking forward to getting another one. What happened to JM? Shame On you. read more

After having my car serviced and washed (as they do as a complimentary service) I noticed that they had done a poor job with the later. My hood, side mirrors and bumber were very dirty and had plenty of bug stains left on them. As I waited for my car I stopped by their boutique to inquire about a front mesh for my IS 250. The person I spoke wit tried to contact the aftermarket vendor with no luck and told me he would call me back as soon as he heard from him. Still waiting for a reply from him. My previous maintenance I paid for when I should not have had to because I have a Car Care Plan, which I forgot to mention when I arrived at the dealership. You would think that this info would appear in their system under my account details and that someone would have pointed this out when I was about to pay. Now I have to call some 800 number to try and get a refund. This is not in line with I would expect from a Lexus dealership. read more

ugh , has a small noise on my lexus was told the repairs were 1,600. said bad alternator and pump LIARS!!! i new somthing was fishy . took it to my local trusted mechanic was just a bad hose 175.00 never again ... they can't be trusted. i have been using this location for years . NO MORE !! oh yea and charged me 100.00 diagnostic fee read more

We had a fabulous experience with JM Lexus. We dealt with Brad Patrick. Brad was so knowledgeable about all Lexus has to offer and he was able to answer literally every single one of our questions. He helped us get into the RX, but after driving the vehicle for a day we realized we needed something much larger as we are growing to a family of 4 very soon. JM has a 72 hour return policy. We were able to return the RX that we loved (just not big enough) for the roomy GX. What we really loved most about JM was the no haggle pricing, they have recently become a Lexus Plus dealership. This took 100% of the stress out of finding a vehicle! Thank you JM Lexus and Brad Patrick for all of your help! read more

Richard Meir, Pedro and Bradley are awesome very knowledgeable and helpful in assisting me with my vehicle. Beware of others like Michael cook who is only concerned with himself and not the customer needs. For a manager Michael cook was terrible, unreasonable and was of no help. He should be reduced to a cashier or other profession that involves not working with customers. He made my trip, difficult, was uncaring and inconsiderate taking into account that I would of paid $1000 for 2 tires in less than 2weeks. JM Lexus, you have lost a client and all future referrals or business. I drove to this location because I expected a higher level of service, but maybe it would have been better to go to miami instead. Michael was the worst manager and after doing business with you for over a year it's terrible that you do not have better managers in place. read more

So about 6 years ago my family leased a Lexus via this particular dealership and had nothing but horrible customer service the entire time. Since then we've moved on to Audi, BMW and whatever else is out there... Well a bad experience with BMW led me back to Lexus where I fell in love with my current ride. Not only did I fall in love with the car, but also with the staff who bent over backwards to support me in the transition from a lease to a purchase. Thus far I'm 100% satisfied working with Lexus and their staff, no complaints. A VERY happy customer right here! read more

JM Lexus - The new ride! - Car Dealers Near Me - Margate, Florida

Usually I hate waiting for anything. Whether it's a table, a train, a cab, a doctor, a drink, whatever it may be, I hate waiting for it. JM Lexus is the one exception. I LOVE waiting here for anything. I want an excuse to wait here. So how is it that JM has managed to turn this dreaded aspect of life into an enjoyable experience? Complimentary sandwiches, bagels and beverages are only the start. Go upstairs and there's a rooftop putting green. Also upstairs, a dimmed room near the elevators, easy to miss at first but once you go get close, you will notice there are 3 state of the art full body massage chairs waiting to be used. I felt like I was floating on clouds after a 20 minute massage. Ask for any model of car you want as a loaner, in our case a new 2013 GS was the treat. If only it wasn't infested with tiny ants, this would've been an easy 5 star experience start to finish. read more

My mother turned in her Lexus at the end of her lease. JM Lexus took the car back without objection. A few days later, they called to say that there was damage to the grill and that they wanted her to pay more than $500. My mom is 95 years old, but is sharp as a tack and would know if she had damaged the front end. (She hadn't.) When she reminded them that they didn't say that the car was damaged when they took it back, their response was, "Oh! You're not leasing from us. We shipped the car back to the leasing company." To which her response was that JM Lexus therefore was acting as the agent of the leasing company and was still responsible for inspecting the vehicle at the end of the lease. As things stand now, they're hounding my mother for payment. Very classy, guys. read more

Came for an RX 400h. 55,000 mile check up. Oil change. Standard. Oil filter. Standard. Tried to get us to change several air filters prematurely. BAD! Used to have regular associates help us, but they go through associates a lot. So we stopped going for a while. BAD Guest lounge on the second floor is top notch. Full with "quiet lounge", televisions, fresh baked cookies, sandwiches, ipads, mini-putting greens, and a "zen-garden".... GOOD. usually have loaner vehicles... GOOD! read more

My fiancé and I have two cars from JM Lexus. We love this dealership. I especially love coming in for lunch while my car gets serviced or washed. Love the massage chairs and the yummy sandwiches! Besides the incredible service, JM Lexus worked with us on our deal until it was a number that we were absolutely happy with. I have recommended several friends who were in the market for a car and they have had positive experiences as well. Thank you JM Lexus! We love our cars and our dealership! read more

Geoffrey in the service department is the absolute best! He is genuine, honest and caring! He worked really hard on taking care of our vehicle. He is the only one I will ever go back to! Received above and beyond service! read more

For me Personally i think this place sucks . They sold me a tire package that protects against blow outs and rim damage . On month 26 i tried to use it and they said that the package only covers the first 2 years. 1. they never told me . 2. I never used it so i feel that they should have honored it . 3. They increased my lease payment for all 36 months of the lease for this package . They are now a one price Lexus premier dealership . So just go to them get their one price and go to Lexus of Pembroke pines . I made many attempts to contact JM lexus and they never returned my calls . read more

My husband and I had an excellent experience at JM Lexus on Tuesday. Our salesperson, German Alfanador, was a huge factor in our buying the ES 300h. He is the most knowledgeable, polite, honest, accommodating, and kind auto salesperson we have ever worked with. He anticipated many of our questions and needs before we had to ask. When we couldn't locate an ES 350 with the exterior and interior colors I wanted, German found a solution. He suggested the hybrid version, with those colors, and I am so happy that we bought that one. This is our second Lexus and it won't be the last. We had a great experience and we remain loyal fans of JM Lexus. read more

I just recently purchased an ES 350 and I absolutely love it. The staff was extremely helpful and friendly. read more

JM Lexus - Sexy ride 2014 ES350 - Car Dealers Near Me - Margate, Florida

Great service !! Had my car serviced and had breakfast their as well ! Golf on the roof too. Not a bad way to start the day. Looking forward to the next service. read more

JM Lexus - Golfing on the roof - Car Dealers Near Me - Margate, Florida

STAY AWAY FROM THE SERVICE CENTER. I went in for a pre inspection for my lease before having to turn it in. I went in with a perfectly drivable car, came out with a flat tire and had to leave the dealership on a spare. They found a nail in a tire and I knew previously that it was there. Magically the nail disappears and they return my car with a tire pressure of 2! Acted like they have no idea what happened it must of "fell out". Offered to put the spare on and claimed they don't patched tires because it's unsafe, BUT I can purchase a tire if I'd like. Went this morning to a auto shop I actually TRUST and they fixed my tire but looks as if Lexus forgot to return my wheel lock as well. Lexus claimed they never touched the wheel lock, which is a lie because how did they take off my wheel and put on a spare? Such a hassle and stressful experience. Never felt so uncomfortable at a service shop in my life. SCAM ARTIST. I cannot wait till my lease is up and I can get away from this place. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

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We bought our first Lexus today at JM Lexus with the assistance of Mr. Jose Morales on the phone, who set us up with a file that was handed over to Mr. Dario Dziamalek to close the deal. Dario had us from hello. Car buying doesn't have to be a grueling experience if you're and educated and prepared buyer JM Lexus chose a good one in Dario, so patient, so polite, and so very down to earth. He truly made us feel welcomed and educated us on the vehicle of our choice, as well ass all the options and terms of our lease. My wife and eyed drove off thoroughly delighted with her new car, the deal, and, of course, how we were treated by Mr. Dario Dziamalek. Do yourself a favor, visit JM Lexus and seek out Mr. Dziamalek for a delightful car buying experience. read more

Was here yesterday to get my battery replaced under the life time warranty, I was helped by Carlos Nunez, very friendly and professional sent me upstairs to the lounge where they offer sandwiches and other refreshments all complementary. My battery was replaced with no questions asked never tried to up sell me any other repairs or services. Unlike another Lexus dealership here in south Florida who hounded me not only in their shop but 5 to 10 times a week via email till I called the manager and told him it's to the point that I feel harassed and to take me off their mailing list. I hope JM Lexus see this because the entire service staff is doing a great job. I am coming back !!! read more

JM Lexus has provided horrible service to me multiple times and has made me decide not to buy another Lexus. Let's start with the most recent occurrence. I took my car in because the breaks were making noise. They told me I needed 2 new rotors and new breaks. My car only has 44k miles on it so to need all new rotors was surprising. I asked them why I would need new rotors as usually pads are replaced before rotors need to be replaced. Usually rotors are resurfaced before needing replaced. They said it is because my breaks have been bad for so long the rotors were completely shot. Since I just had my car in there literally 1 week before this for a lube and oil change and 110 point safety inspection this was a huge concern. The safety inspection even said on the paperwork break pads and rotors were fine. This is especially concerning when I have a baby boy 10 months old who rides in the car and I'm being told breaks are fine and then 1 week later saying they have been bad for awhile. I asked them why. They said they had no records of my car being in there for 2 years! Since it was just in there a week earlier and had been in there every couple of months since I had the car this was also a major concern. I even showed them the paperwork and they had no explanation. I could get my oil changed for $30 around the corner and pay Lexus over $100 for the safety inspection. They didn't refund the safety inspection they charged me. They did take the price of 1 rotor off but that is unacceptable. My son's life has been at risk driving on bad breaks and the rotors would not need to be replaced at all if they had been checking the breaks like I've paid them to do every time I bring the car in. This isn't the first time I've had problems with JM Lexus either. I brought the car in this time for 3 things: breaks, low battery key indicator on, and my car cigarette Port charger not working. As soon as I picked up the car the low battery key indicator was still on and the charger port still didn't work! When I asked about this they said they could not fix the cigarette charger. I use that charger because the USB chargers in the car have not worked at all since I bought the car in 2013. I brought the car in 6 times to fix the USB ports that would not work and after all those those service trips they told me eventually they could not fix the USB chargers because Lexus was not compatible with iPhone!! (Seriously??) So, I was told I had to use the cigarette Port to charge my phone. Now I am being told that can't be fixed either. I spend 60k on a brand new car and for 3 years can't even charge my phone in the car! I also picked up my car from the body shop the same time they did the last lube and oil change. They had my car in the body shop for 5 weeks to repair bumper from someone hitting me. A couple days after I picked it up the bumper kept popping off! Needless to say I would never buy another Lexus again. Even though I love the car the service is horrible and not what I would expect from Lexus. Even every time I've taken my car in for a car wash it comes back dirtier than it went in! I've even taken pics to show them before. I've had it washed at Lexus in North Miami Beach as well and always got it back clean so it seems to be a problem with JM Lexus only. When you spend a lot of money you expect superior service not the worse dealership experience you've ever had. At this point it's not even about the money but the safety of my family which I no longer have confidence in JM Lexus to be able to provide. Update: October 2017. They tell you free car washes inside and out for life, but now they are charging to have rims cleaned and the inside vacuumed. 3/5/18 Yet, another horrible experience at JM Lexus today. This is why they are the WORSE car dealership in Florida I have ever even heard of. As in my original comment I reported after body shop work that bummer kept falling off! I called body shop and they told me if it pushes back in not to worry about it. I emailed them about it. I mentioned in the survey they sent after. I also left comment about it here and as you can see above they said they would call back and did not. I called over 5 times for service manager and my call was never returned. Due to being hit by a speeding car while jogging I have been in very poor health the past year and have barely driven my car at all. I noticed after they washed car that the headlight on the bumper they replaced is leaking and bumper is still popping off. I took it in today and they told me it was never fixed properly and they would try to get more money from insurance company; although it's been way too much time. They had me and my infant son sitting there for 2 hours today just to tell me they don't feel it's their responsibility when they were paid by insurance company to fix it, did not fix it properly, and were notified of the problem right away several times and did nothing!!! Now they are trying to say not their fault. read more

This was my first time financing a car. I worked with Dario and he was a great help very kind and patient during the whole process. He was very open honest and upfront about everything of course I didn't want to limit my options so I kept looking the next day but you really couldn't beat everything lexus includes when you finance from them. The way Dario was during this process is also why I came back but I'm really happy with my purchase and will defiantly be getting a lexus in the future read more

I am very happy with my Lexus and I think that I got a wonderful deal. The service department is wonderful with handling all of my needs and free car washes for life. They have a wonderful relaxing area with many amenities while you wait for your car, including food and drinks. The only complaint I have is that once the deal was made it took HOURS to finish the paperwork and get out of there. VERY SLOW. It felt like we were there all day! There has to be something they can do to speed up the process, because that was a grueling couple of hours waiting around. read more

Great service from start to finish. All our questions were answered and they were very patient. Appreciate the friendly staff. Couldn't be happier ! Thank you!! read more

Amazing car buying experience! From the second that I walked in the door at JM Lexus and was greeted by Saqib Khan until I drove away every detail was handled to perfection. Everyone I came in contact with was professional and made you feel welcome at this dealership. I would definitely go here again and work with Saqib. He handled the entire process and made sure that nothing fell through the cracks. Although not December yet, it will be a November to remember!!!! Thank you JM Lexus! read more

After driving Hondas I for some reason felt the need to venture to a different type of brand. All of the ladies at work were talking about how much they love their Lexus vehicles so I decided to research and research I did. I was able to narrow down what I thought I wanted and started working with Valeria First via email and then text on setting up a time that I can come in and test drive some models. She was able to secure an appointment with Robert on a Wednesday morning so I could check out what they have and what would fit my needs. Prior to going in I was having a little bit of guilt about giving up a great car that I had paid off and had no real reason to trade in except for the fact that it was no longer under warranty and head your usual issues that needed repairing. So Robert showed me a vehicle that I liked and then found me one that I absolutely fell in love With because it fit what I needed as well as fit within my price range without overextending myself parentheses I bought certified preowned parentheses). Robert made it easy to understand what my options were whether it was buying new, leasing new or buying certified preowned. He also showed me the different options that were offered for my trade-in and while I waited I had a very comfortable waiting room to sit in with a phone charging station, cappuccino, coffee, pretzels, water so I can keep myself entertained. Robert also showed me the service center and explain to me all the features of the car. I cannot say enough how happy I was with my experience and I am now Lexus girl and I'm no longer a Honda girl! (And talk about the detailing they did to make the car shine!!!) read more

Definitely better than any I've ever been to. Guest can go upstairs and relax, have a cup of coffee and a choice of muffins or bagels for breakfast or sandwiches after noon. There's free internet connection, many chairs, a massage chair l, four TV screens, an outdoor mini golf area, and an outside seating area. The restrooms are clean and they call you when your car is ready and it's also displayed on a tv screen. read more

JM Lexus - Seating area, and bistro - Car Dealers Near Me - Margate, Florida

We were delighted to have the exceptional assistance of Ryan O'Kuhn when we leased our 2021 ES350. Not only was he informative about the various options, he was candid in his response to our inquiries. After insuring we understood what was available to suit our needs, he helped us locate our choice of the Moonlight Beige with the Chateau Interior. Our leasing experience was stellar!. read more

I have been leasing cars there for 20 years. On my last lease the person writing up the lease said I would save a lot with pre-paid maintenance. Total lie. The prepaid maintenance only covered a few low cost services and when I got to the first expensive service, I was told the agreement no longer covered me. When I raised this to the dealership, their answer was that I had signed the agreement, so it was my problem. So I paid about 3 X the actual price for the maintenance I received. This used to be a wonderful dealership. Not sure where they went wrong. read more

Daniel Meininger was fantastic to work with when purchasing our new Lexus. He made the purchase a very easy process. Thank you

I have to start by saying I was a die hard JM Lexus customer for the past 5 years. I loved the service and the handling of all services. Lately JM Lexus' standards have dropped considerably. First, as others here have stated they do not provide a loaner if the service is less than 2 hours. Well, I bought my car at JM Lexus although I live in Miami so I would take the time to drive all the way to Margate on a Saturday just for the service. I found the service at all the Miami Lexus dealers did not come close to JM Lexus. When I purchased my vehicle I purchased the maintenance package. During the month of November it expired. Since then I have been trying to get information on what packages I would need to purchase to continue maintenance at JM - no one cares!! I have been passed around to five different people and the last one took my information and rudely said he'd look up and call me back!!! I guess buying a maintenance package is not good enough only buying a new vehicle!!! Unfortunately, I'm one of these people that keeps their vehicle maintained and always like to keep the maintenance records at the dealer of purchase. I'll have to change my ways and look for another Lexus dealership. Thanks JM for nothing and for treating an old customer like a no body. I guess you have enough customers that one less doesn't mean anything. I wonder what the Moran family would think of the way the "enterprise" is treating their customers. When I'm ready to purchase another vehicle I'll go the another Lexus dealer in Broward. I. Tanner read more

Received an estimate of over $8,000 to repair a small dent. The estimate included the cost to replace items NOT even damaged. Was also told the hourly repair fee for insurance companies was about 25% less than they would charge if I did not put it through insurance. Can you imagine...they try to charge you more if you don's make an insurance claim. Took car to auto body shop and they fixed dent perfectly for $1,050. BEWARE. Apparently the estimator is trained to inflate the cost of repairs if you don't make an insurance claim knowing that if there is an insurance adjuster involved the insurance adjuster will notice the attempt to take advantage and inflate the cost of repairs. BEWARE BEWRAE BEWARE!!! read more

JM LEXUS is the one and only dealership I would ever buy a Lexus from. They have an award winning team and made our new purchase experience seamless. Thank you for making this huge decision a simple one. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

I leased a 2020 ES 350 from JM Lexus and it was truly the best experience that I have ever had obtaining a new vehicle at a dealership.  JM Lexus is a Lexus Plus dealership which means that the price is provided to you upfront and includes everything.  There are no surprises or price increases at the time of signing the contract.  Furthermore, there is no need to negotiate as they offer you a fair price and include all the incentives that you qualify for.  The sales manager that took care of me was Arly Edmond who is a total professional. I highly recommend Arly as his customer service skills are excellent and he made sure that I was happy with my new car.  Arly drove my mom and I through the dealership lot to see the available cars instead of having to walk which I thought was a nice touch.  It was great to be taken care of by just one person from start to finish including the signing of the documents, unlike other dealerships where you are bounced off from person to person.  I live in Miami, but it was totally worth driving to JM Lexus to lease my new car.  I highly recommend Arly and JM Lexus if you are in the market for a Lexus! read more

My husband and I we to JM Lexus to lease another car. We had a wonder experience with Ray Torres. He was very helpful in showing us all the features and answering all our questions. Thanks to Ray we had a great experience at JM Lexus. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

I took my car in for service twice now. Both times very long waits, and no one seems to care about you. All you hear is how big JM Lexus is. Well, honestly that does zero for your customers. Instead, of trying to be the biggest, try to be the best! Service is incredibly slow and no one seems to give a damn. When you tell them how fouled up your service is, all they say is I am sorry, not let me try to fix that, let me make sure this never happens again. We went in to look for a new car on a Sunday. We were told it would be an hour wait or more. Maybe you could try to hire enough salesmen so that doesn't happen! They also have this fixed price thing where you cannot negotiate the price of a car. They are the ONLY dealer that does this in South Florida! If I can negotiate I want to do so. It's kind of like the CARMax of Lexus dealers. I left the place and went to a real dealer that specializes in selling cars and servicing customers instead of one that specializes in telling you how big they are and how many bogus frills you get, such as cheesy car washes, massage chairs, sodas and get this a putting green. Makes you almost want to vomit from all the gaudiness and pretentiousness! read more

The JM Lexus service department removed their cashier and you need to see the person who checked you in. I waited over an hour for my vehicle after I was told it was ready because the guy was busy with another customer. I needed to get a manager involved to pay by bill so I could leave. The service area is completely disorganized because they removed the cashier. I will NOT buy another vehicle from them UNTIL THE CASHIER RETURNS. I don't even want to return for an oil change! STAY AWAY from their service department! read more

Worst Lexus dealer in South Florida. They take forever to do a routine oil change, 4 hours!!! Had a noise in my dashboard from the a/c fan and they told me that nothing was wrong. Went to another Lexus dealer and they replaced the a/c unit and now everything works great. The service staff is incompetent and has no idea what is going on with replacement parts that they have to order for me. The left hand has no idea what the right hand is doing. Stay away and you will get a much better deal at Lexus of Pembroke Pines read more

Absolutely the best experience I've ever had at a car dealership in the last 40 years. Brought car in for covered repair and no gimmicks or unexpected problems and Biils. John Nahar, Don Cooke and Ian or very helpful and honest. Went to Lexus of Palm Beach and was given a $5000 bill to repair same problem. Are You Kidding Me. Thanks JM Lexus you have a lifelong new customer read more

My experience at JM Lexus was an amazing experience. Donald went above and beyond his corporate script to ensure that I made the right decision when purchasing my car. Not only was he informative, he was very professional from start to finish. I love my new IS 250. It's the best decision I have ever made. Thank you for everything. You and your staff were amazing. Melisa Brown read more

This review in no way reflects on their new car department (excellent experience there) but rather on their Service Center. Heed the warning from this and many other relatively recent reviews. The old JM Service Center (where I've serviced my car for over a decade) is a thing of the past unfortunately. The lower service advisors and middle supervisors apparently do not fear losing their jobs over their attitude and unprofessionalism (arrogant, dishonest, dismissive of customer concerns). New personnel from the head of the department down that will cover for each other no matter how clear cut your case may be. Specifically, if your Lexus is more than several years old and you're unlucky enough to have a slightly more complex job than an oil change or wheel alignment, and you have already been trapped into their "lifetime repair warranty", cut your losses and do not give them your business. They will throw several hundred dollar parts at your car after an initial "diagnostic", and when the problem persists they will wash their hands of the unnecessary parts replacements they have done and demand you pay for another "diagnostic" and the additional repairs to follow. It's an old service trap employed by shady shops and you will be literally floored when faced with this situation at a Lexus dealership. If any upper level management at JM Lexus bothers to read their business' reviews online, you should be ashamed of what has become of your old Service Center, where honesty and competence have all but vanished. read more

"Lexus Plus no haggle pricing is Awesome!" This was my second time around with Lexus Plus (no haggle pricing). Back in March 2018 was my first experience with Lexus Plus pricing and I purchased an Rx350 (2018). What a great experience!! Dennis Jackson and Steven McNeeley were the specialists at JM Lexus that made my purchase of another RX 350L (2019) a smooth, haggle free negotiating process. This is the second time that I can honestly say that getting a new vehicle was painless and also headache free. I was in and out of the dealership with my new vehicle in less than 1.5 hours. Kudos to Lexus, JM Lexus, Dennis Jackson and Steven McNeeley who made my Lexus Plus experience a pleasurable one the second time around. You guys have a customer for life! read more