Brought my Lexus in for a car wash and they repeated my phone number so they could call me when it was ready. No call. 90 minutes later I went to the service desk and they had my keys. Went to find my car and its a crap job. Lesson learned. read more

Always a top notch service experience from start to finish with Carlos N! I have always received a high level of service from JM Lexus! read more

Been going to JM Lexus for years have had two Amazing Advisors. When I made my appointment I specially ask the appointment coordinator That my advisor was Jim and I ONLY wanted him to help me. My wife dropped her SC430 Lexus for 4 tires which we supplied. The car was towed in due to a flat and the vehicle has no spare tire. The service drive gave her car to Charles Durrant Without my knowledge. She asked Charles Durrant the cost to mount and balance the four client supplied tire, remove the wheel locks and put regular lug nuts and reset TPMS system. She was told $492- and called to ask if that was ok. It sounded fine. Sometime later even though the check in sheet noted ALL the requested services. Charles Durrant Called me and stated he FORGOT to include the charge For the wheel lock removal. I was quote first an additional $219- stating it was a big project. When confronted that I knew the dealer ship had the master key set from speaking with parts before towing the car in. The FORGOTTEN work was lowered to $169-. I took the original quote of $492- and the $169- and said ok. Let's make note I had NEVER been misquoted by either If my other advisors! Charles Durrant called my wife stating her car was done. When asked what the bill was he stated was not done yet. She told him if the bills not ready how is the car done??? Then out of the blue I recurved the email requesting $1167- dollars as noted in the picture. I went to the dealer ship with my wife and the service manger review the paperwork and removed the unquoted and unauthorized charges The final bill as noted in the pictures was $507- Charles Durrant is a SCAMMER / thief !!! This is the exact opposite of all my previous experiences with JM Lexus Then the car did NOT even make it two blocks Before having to bring it back to have the work redone as the wheel balance was NOT done correctly. Which meant a loaner again and a second trip back two days later for the car. JM is a Lexus Plus dealership. This WHOLE experience from making my appointment To an attemp to OVER CHARGE me. Is a DISGRACE JM's reputation read more

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This should be 2 separate reviews, but I'm just going to go with my interaction with Mark Conroy. 5 stars all day long. One of the best interactions I've ever had at a car dealer. Complete straight shooter that I appreciate very much. Very professional and made up for the bad service experience I had earlier the same day. With so much turnover in this industry, JM better keep this guy around. I also witnessed him in a separate interaction with another customer, excellent stuff too! read more

Car shopping. Everyone's favorite thing to do right? Especially at a retail outlet. I dreaded it! Well I recently decided to take the plunge and get a really amazing driving machine. The Lexus RC turbo F sport. I went to a competitor and made what was thinking was my best deal. Since it was a fairly spontaneous purchase I didn't do the amount of research I would've normally done and you should know that I am from a history of working in the automotive industry from the IT world. I was transferred back and forth from a sales rep to a sales manager while sitting for hours only to have them come and tell me my accessories choices didn't make sense and tried to talk me out of the deal. I stuck firm to my choices and was presented with such a high payment I wanna totally blown away. As I inquired as to the prices and what was in the deal I was met with major apprehension and railroaded into making a $600 deposit which at the sales manager request became a $2000 additional deposit. I started really looking at the deal I discovered they were trying to charge me $3000 for an exhaust system that retailed on the Lexus website for $1800. I was lied to and hung up on several times. I even spoke to frank the general manager who assured me everything would be made right. I then decided to contact Greg Ziegler at JM Lexus who assigned me to Rich Meier. These guys not only put me in an RC 350 with everything I wanted but got me in the car for $20 less than the other dealer was charging for the lower model. Rich actually drove to vero beach to meet with my co signer in his own time to make the deal work and did everything in his power to make me a satisfied client. I cannot recommend this dealership highly enough and also steer you far away from Lexus of pembrooke!! I hope this helps people considering a Lexus purchase. Thanks to Greg abs rich!! read more

This is the second car I've leased from JM and my first since they switched over to Lexus Plus! I was skeptical on the phone that I would get a good deal, but the numbers didn't lie! Truly the best deal I've gotten yet on a Lexus and what a great buying experience! I dealt with Khaled - a very polite, patient, helpful guy. I never felt like I was pressured or like anything didn't add up. The facility itself is very nice. Self serve snack bar, nice waiting area with ipads... They do an astounding amount of customizations for all the vehicles as well. When my friend moves here next month, this is where I'm taking her!! Thank you!! read more

JM Lexus - Car Dealers Near Me - Margate, Florida

HORRIBLE customer service and all about numbers. From the lack of effort trying to make me feel like my sales person, Michelle, had any interest in what I wanted and not interested building a relationship like the other dealerships. The "numbers" guy is a tool too. He seems like he is so miserable and had a chip on his shoulder and wasn't even making an effort with the suv I wanted and just what they had on the lot trying to get rid of like we were some push overs... Umm No.. He mentioned his family were all Dr.'s or something and maybe that's why he's miserable because he's behind the desk at a car dealership.. who knows.. but if you don't like your job, find something that you do like so you don't ruin the company's image you work for and a customer's experience... I've tried to give JM my business on 2 occasions now and let me tell you.. I have 1 word to explain their company/business ethics : SUCKS ! The first time I called 2 sales associates (about 5yrs ago) stating I need to get a car the weekend that was coming up and what I wanted and no return call. It was a given sale for them ! no one returned my call ! Rude ! unprofessional and disgusting... So, I went to Palm Beach Lexus and stayed with them for 4yrs and called the GM of JM Lexus on my way home letting him know his 2 sales associates sucked and lost a deal.. I ended up with what I wanted; Lexus IS F sport. Thank you Palm Beach Lexus ! And since I've moved south, after this last experience back in August, we went to North Miami which is ahhhmmazzinggg ! You can even get a massage or nails done while waiting for your car ! I don't care if you're the largest dealership for Lexus, you guys suck ! read more

Overall a beautiful dealership. Bought both or cars here. Only thing I could say is don't opt into the extra service plan. They use "bulk" oil whatever that means. When I take my Lexus with no service plan I pay the extra for full synthetic oil to ensure I'm maintaining my my Lexus properly, however when I take my wife's Lexus suv that has the service plan you get the bulk oil. All in all I would pay the extra all day to make sure I'm putting synthetic oil in my vehicles. Side note I asked twice for 2 old tires to be disposed of in my trunk and the advisor surely guaranteed it would be taken care of which it was not still sitting in my trunk. read more

Shout out to Reggie Leo for helping me out on getting me a good deal, for the time and patience, one of the best salesman out there, really honest and specific, If you go to JM lexus, look for Reggie Leo, NO DEALER FEES. read more

I wouldn't recommend anyone to go here anymore. I took my cars for service and I was not impressed. I took my car and I was told they cannot find my car and then they couldn't find my keys. I was given a rental car until they can find my car and keys. A next service visit for the same car, I brought a concern that the car is pulling to the right. They recommend to get an alignment and change the tires which was already new tires that I bought the car with from Lexus. I changed the tires and did an alignment three times at my own expense while the cover is under warranty and the car was still pulling to the right. I went back to the dealer and my service advisor was Charles and they want to charge $99 just for them to look at the car! I left and won't return for any services. If I can give a zero star I would! read more

Given these uncertain times people & businesses are experiencing. You would think that especially car dealerships would be hard hit. And anyone walking through their doors ready to make a purchase would be welcomed with opened arms. I would just like to say that JM Lexus let me walk right out the front door over $216.00 on a 36 month lease Maybe I'm crazy ?? read more

I had an amazing experience at JM Lexus. This was my first time getting a Lexus from this dealership. Saw two cars in their inventory and came in person to check them out. Mr Saqib Khan helped us out throughout the whole process from checking out the cars we liked to test drive and finally purchasing process. Saqib was very helpful and was not pushy at all. He was honest, calm and comfortable to work with. Even though we arrived at 6 pm on a Friday evening just two hours before they close, Saqib was able to show us both cars, let us test drive them and complete the purchase. He ended up staying late to make sure all paper work is done and we can walk out with the car. At no time he felt irritated that we came in the last minute to check out, test drive and finally make a decision to buy the car. I'll highly recommend this dealership and Mr Saqib if you're ever in the market to get a Lexus. You won't be disappointed with their top class service read more

Salesman: Arly Edmonds Not the JM Lexus of years past. Shady and deceitful tactics. I will not buy from JM Lexus based on principle at this point. It's sad because I was literally on my way to buy their vehicle when they went back on their word. We came in ready to buy a GX 460 with the title to our trade in and our check book in hand. After reviewing our trade in we were actually satisfied and ready to finish the deal but the salesman and the used car appraiser said "if you get a KBB offer from another dealer that is higher than our appraisal, we will match it on your trade in." One of them even pointed across the street at Al Hendrickson Toyota and said "if you go across the street and get a better appraisal from Al Hendrickson Toyota, we will match it." After saying this back to the salesman to confirm what I'd heard, he acknowledged the offer. We set off to get a better appraisal. We spent time at two dealerships getting this appraisal which came back higher than our trade in value. The next day, I called the salesman with the higher value. He immediately started telling me he never said that, that this all was my idea, and that JM Lexus would never do this. At this point, we were $2,000 apart on our trade in value. Frustrated at this sudden change, I still wanted to see if there was another way to complete the deal - so I started asking what else could be done but the salesman kept building the wall of "no" and "we can't do anything else." No apology, no willingness to acknowledge that my time had been wasted and that they weren't doing what they said they would do. Through all of this he had an aggressive and dismissive tone. He made no effort to right the situation at all. I gave him three distinct chances to right the wrong. I was on my way back to the dealership, in the car, ready to complete the deal. The $2,000 difference is not what upsets me (my wife and I had actually agreed to buy the Lexus with their trade-in value). I will not buy from JM Lexus because they failed to do what they said they would and they now employ salesmen that act like they work at a used-car shack, changing the deal and not living up to their promises. I sent a copy of this review to the salesman and the management team three days ago and never received a response. This review could have been avoided with a simple apology or again an acknowledgement of the situation but it's been made clear to me that's not in JM Lexus' playbook any more. read more

This dealership wasted 4 hours of my day yesterday. I had scheduled an 11:30AM appointment for my RX350 first for oil change and showed up exactly on time. I was told I should take care of a recall while I was there and it would take 1 hour in addition to the oil chance, so I agreed. After sitting around and waiting for over 2 hours, I was told that it would take another 2 hours and that they have not even began to work on my vehicle yet. Casey my rep tells me that he doesn't want to rush things because the other day one of the mechanics left a fan connector off on one of the jobs and then the car overheated and had to be towed back to the dealership. So as Lexus customer, I'm supposed to wait 4+ hours so that we don't rush the mechanic to risk receiving poor service ??? Who is managing their scheduling functions? I really felt like an overbooked airline situation. They offered a loaner car but because my wife's insurance card was not in my possession or in the car, that wasn't an option. At that point I was so frustrated & disappointed, I took my keys and left to get back to work. To me it doesn't seem like anyone there cares about the customer, they think since they already sold you the car, you are at their mercy. I really regret ever doing business with JM Lexus. This place ranks right up with the DMV experiences. Highly recommend going to a different Lexus dealer other than JM. read more

My father and I had a wonderful time at JM Lexus purchasing our new car, particularly because Dario Dziamalek was so impressively thorough, patient and personable. He showed us examples of every option we were interested in and went line by line through the details and our questions. Most of all he spoke with us like a real person, respectfully and kindly, not the usual car dealership experience at all! read more

JM Lexus - New caramel interior! - Car Dealers Near Me - Margate, Florida

Ref: Body Shop, Collision Center I had such a negative experience I took my repair elsewhere. I arrived to get pre-approved repairs started. I waited a half hour before a rep would look at the car. The rep had a bad attitude that clearly conveyed he was bothered. He said the insurance estimate was worthless. He said the would do the breakdown before giving any estimate. He showed no willingness to work with my highly reputable insurance company. And it would be three weeks before they could start. Perhaps they do great work. Don't know. Took my car to the "other" Lexus shop who did the work in a week from the time I drove in. read more

One of the best Lexus Dealer, service and professional are the best, customer satisfaction with the vehicle and service. I upgraded my ES 350 to the RX 350L. They well explain about the Lexus Plus program and after researching and reviewing, it was the good choice. Lexus is a great car but, the customer service and care from the dealership are the key element. My car purchase experience was outstanding.Any issue with the vehicle, they're here to help you. read more

JM Lexus - My brand new RX 350L !!! - Car Dealers Near Me - Margate, Florida

My fiancé leased a vehicle from JM about a year ago. We did get a decent deal on the lease, but it's been a terrible experience since then. First we received an unexpected 400 dollar fee from returning the old lease. We were made to believe that all fees associated with turning in the old lease would be taken care of as part of the deal, but I guess that wasn't true. Greg Spanos, our salesman, was difficult to reach, and when we finally heard back we were told we were out of luck. 400 dollars isn't the end of the world, but it seems that from the start, we were misled. Today I scheduled an appointment for service because the check engine light was on. When I brought the car down, I was told that they couldn't look at it today despite me having an appointment. They then refused to issue a loaner car because I am not the primary driver of the vehicle. My fiancé had to leave early from work. You may get a good deal from JM but the service has been terrible, and there are plenty of competitive dealerships in South Florida. Next time we will go with another Lexus dealer. read more

We purchased a vehicle at a reasonable price in spite of this crazy market. There were no unnecessary add-ons or dealer fees. I highly recommend this company read more

In defense of the service department, I understand it was an unusual day after a holiday and the over booking was maybe due to this. The service people reached out after the fact, a nice gesture that's appreciated. read more

I spent a couple of days car shopping and Dario was truly a great help guiding me throughout the entire process . He knows what he's doing and he goes above and beyond to get exactly what you want . Not to mention they have a great customer service . From sales to service . You're in good hands . I highly recommend Dario from JM Lexus . read more

I had a great time when I purchased my car and my sales manager Donald Norton was exceptional and went above and beyond to ensure I got the car of my dreams and made sure I knew and understood the different features the car had to give. Would recommend this dealership and sales manager to any and everyone. read more

I was approached by a few people from JM Lexus after my poor experience and 1 star review. After explaining what happened to 2 different people I was told my Brian M - a manager that my car would be picked up from my house, a loaner dropped off and my car returned after service. A month later I called to cash in my offer and no one knew what I was talking about. I had to explain the whole situation again to 3 different people and this was very frustrating. I don't know why it wasn't in my notes that I would be having a pick up/drop off/loaner at no cost this time. I emailed Brian M but he out of town for the week and he never replied even upon his return. I guess the service was okay. My car was delivered late but since I had a loaner it was fine. I don't know if I would use JM Lexus again. I might give them one more chance and hope the wait is more manageable next time. read more

After going to a few local luxury vehicle dealerships in the area (and one about 30 minutes away) I decided to come give JM a chance being that I've always heard such great things about this dealership. Like free massages, lunch and maybe even manicures? Sold. Lol jk, sorta? Well I came in on a Friday evening right after work.. 6:30-7? I walked around the entire floor, pass 8-10 sales people standing around talking and playing on their cellphones. So finally I went up to a sales man and said "does anyone want to sell a car?" He helped me. He was nice but definitely felt new..that's ok, as we all start new at some point. He kept talking to his manager and offered me a drink/cookies. They were unable to come close to beating Lexus of Pembroke Pines offer. So Sunday morning I drove down to pines and brought home my new 2017 is200T. I do hope their service is better than their sales since I live close to JM and planning to get maintenance done read more

Great buying experience once again. Excellent Manager with Ling Giang and great service from my Sales Manager, Jeremy Einhorn from start to finish. Another Lexus from JM! read more

Absolutely the best dealership in south Florida hands down. I had to get a service on my vehicle and the last time I went I was helped by a service advisor named Chris. He sits by the front. Chris was great and very accommodating. This time around I asked for Chris again, and when I was told he wasnt available at the time I was a bit weary changing advisors but for the sake of time I had them assign me whomever was available. Today I was assisted by Rich and there was zero drop off in the level of service. Rich hooked me up with a loaner car and made me aware of some promotions I qualified for that I would have had zero idea about. Let's face it nobody likes going to the dealership. Going to JM is no sweat at all and actually a pleasure. I will not take my vehicle anywhere else. read more

Terrible dealership. They'll send you daily emails to get you into the shop and when they lowball you on your trade in and you ask for any wiggle room at all they stop all contact. I was going to just eat the difference and walk away regardless with a new car regardless but based on this I'm going to look elsewhere. John Churchill was my salesman. First off he gets my name wrong when I come in for an appointment and then he pawns me off to someone else who knows nothing about my situation. Very unprofessional read more

It pains me to give such a poor review to JM because usually they are excellent, but in this case absolutely warranted. Went in for routine oil change, the following day the sunshade did not deploy all the way. Motor was fine, just looked like something was getting stuck. Brought it back, they reassigned me to a different service advisor, young kid...kind of a punk. He came back after 5 minutes and said my sunshade was broken, need to replace entire thing...for $1500!! Now, I had already done my research on Club Lexus forums...and others have warned of this trick to rip you off. In fact, the stated price of $1500 was the exact amount others had warned of. I expressed how illogical his solution was, he agreed motor was fine and problem was very simply with the full extension of the shade. I made him take it back to the mechanics, and rapproach solution with a fix, not a replace. Reluctantly, he agreed but visibly annoyed. 5 min later came back, tossed keys to me said it works perfect now. Just had to loosen the screws that extend the metal part of shade. Very sad day for this Lexus dealer. No need to say more, this story speaks for itself. Just need to share as I'm certain others have experienced something similar. read more

A few months ago, an unusual error light came on in my car. I decided to take it to the dealership mechanic because, 'Hey, they charge a little more but they wouldn't screw me like another mechanic would'. I've always gone to the dealership with that understanding. That turned out not to be the case this time (and who knows how many times in the past). After $100 diagnostic (which would be deducted from the final cost of repair) they came back as said my engine had issues, I needed spark plugs replaced and a top engine clean. The total cost of which would bring me to $2000 or so. That seemed like a lot for spark plugs, so I left and continued to drive with no major problems or issues. I decided to take it to my wife's mechanic a few months later just because I wanted to get a different price and see what they said. They said nothing was wrong with my car, the check engine light was a false and maybe went off with a battery issue or something that is no longer an issue. They checked into the problems the dealership has stated and said I was thousands of miles from needed the engine clean and the spark plugs were normal. They turned off the check engine light and said "if it comes back on, we can check deeper as it could another issue." Car has continued to drive fine with no more check engine lights. Basically, JM Lexus lied about the car even having an issue to the tune of $2000. Not going back here - returning to the trusty mechanic for all future care. read more

This is the only Lexus dealer ship in the country thats not open at 7 am to check in and not open Till 7 to drop off on the weekends. Drive clear across florida to get here thinking its a Park Place or Swell.. How can u work and get to this remote location. Not to mention they are across the street from Toyota and u cant even buy the parts from Toyota thats right across the street from lexus and Toytoa stay open till 7pm on Saturday but they dont sell Toyota parts for Lexus when Lexus is a Toyota Brand. Florida!!!! Texas and California dont operate this way. You can buy Lexus parts from Toyota dealer ship or even order them and they can go right across the street to buy them and u can pick them up from Toyota. Who ever came up with this policy your an idiot. How can u not buy breaks from Toyota when its clear on the box " TOYOTA". Even the Lambo dealer is open till 7 pm on saturday! read more

I am so fuming right now. I just called to schedule an appointment with Lexus for the 'floor mat and retention clip' safety recall. Once again, I had the misfortune of speaking with Terry. This woman has ZERO manners. She is RUDE!!!!!!! She started telling me that it was already corrected. So I inquired further - asking why I got the letter and stating that I don't remember bringing it in for this issue.. but instead, I remember bringing it in for a different safety recall. She was so arrogant, as if she knew it all.. she told me she would check and then stated that one report said it was corrected, but another said it was not. I said since it was a safety issue and that the reports contradicted each other, that I would like to bring it in - she sighed and said fine. SERIOUSLY???? What kind of customer service is this??????? At one point, we both started to speak at the same time, so I waited for her to finish.. and she had the audacity to say, "I am not done, let me finish talking." Was that necessary when I had already stopped and was waiting for her to continue? I have had the same problem with her before. She is horrible. She has convinced me to NEVER buy another car from JM Lexus. It's just not worth the aggravation. read more

My husband and I have been loyal to JM Lexus for almost 20years. No longer we have loyalty to this dealership. One of our car lease is coming to the end soon. We scheduled appointment with of managers to investigate our options. He met us on time but right from the bat we were told that he was tied up with another client. After repeating a few times that he feels so bad not to be able to assist us, he suggested a sales person in his team. Since we already were there, we agreed on meeting that person. When she arrived her tension was visible. She browsed on computer for 5 min and then offered to go out on a lot. Once we got out, she announced that her next appointment was there and she has to leave us but we can browse through the lot as much as we can. At that moment the loyalty to JM Lexus was gone. By the way, we came in with intension of purchasing couple years old car and pay cash for it. My husband and I looked at each other, got in a car and drove away. The golden rule of sale is to treat customers the way you want to be treated. I wonder if any of these 2 dealership employees would like to be treated the way we were treated. read more

I called and made an appointment first. The dealership did not know which car I was interested in yet I was cordially greeted and then introduced to sales manager, Brad Patrick. Without delay, Brad offered a test drive and off we went. It was an impressive car and I drove it for awhile without ever feeling rushed or pressured to buy. The minute I walked in I could tell this was a great dealership. Brad was very helpful and I will be returning to JM Lexus in the near future. read more

Came into Lexus today to buy a new car exactly the same car I was trading in. Same price and extras. Thought it would be a no brainer,easy transition. They wanted to charge me $100 more a month for the same exec price as my trade-in. Never offered to sell me a lower model. Went to Mercedes and they were able to accommodate me at the monthly lease price I was comfortable with. I love my Lexus and was looking forward to getting another one. What happened to JM? Shame On you. read more

ugh , has a small noise on my lexus was told the repairs were 1,600. said bad alternator and pump LIARS!!! i new somthing was fishy . took it to my local trusted mechanic was just a bad hose 175.00 never again ... they can't be trusted. i have been using this location for years . NO MORE !! oh yea and charged me 100.00 diagnostic fee read more

READ THIS REVIEW BEFORE YOU BUY A USED CAR FROM JM LEXUS!!!! My family has now purchased 4 cars from JM Lexus, but the 4th will be the last! My sister-in-law wanted to purchase a used CT200H so I went with her to assist. Mr. Moran would be furious for his customers to be treated in this manner. I will go out of my way to guide people away from this dealership in the future. I suppose this is what happens when you get cocky about being the top volume dealer. The salesperson, first presented and tried to close us on a price for a car that was $4000 less than the asking price of the vehicle we drove. While I understand mistakes can happen, rather than accept accountability for her mistake, she acted like a typical car salesperson, but then had a little attitude. Her name was Pam Boris. Fortunately for her, the sales Manager, Heath, handled the situation in the manner I had become accustomed to in dealing with what what once a phenomenal dealership. We agreed upon a cash price and then things got worse. Another family member overheard the finance guy using foul language about "an F-ing Cash Deal" and then it got worse. He was rude and insulting to my sister-in-law because she didn't want to buy the extended warranty and made some demeaning comments to her. THEN HE SAID THE REAL TEST WOULD SEE IF THE CHECK CLEARED. If it was my purchase, I would have ripped the check to shreds and walked out of this place. What a scumbag. While the other cars we've purchased were new vehicles, I will never walk into that dealership again. I am still furious and embarrassed that I took her there!!! Yet another wonderful example of the typical South Florida customer service experience! read more

We had a fabulous experience with JM Lexus. We dealt with Brad Patrick. Brad was so knowledgeable about all Lexus has to offer and he was able to answer literally every single one of our questions. He helped us get into the RX, but after driving the vehicle for a day we realized we needed something much larger as we are growing to a family of 4 very soon. JM has a 72 hour return policy. We were able to return the RX that we loved (just not big enough) for the roomy GX. What we really loved most about JM was the no haggle pricing, they have recently become a Lexus Plus dealership. This took 100% of the stress out of finding a vehicle! Thank you JM Lexus and Brad Patrick for all of your help! read more

(sorry for grammatical error and typos in advance- just pissed) I went in for a simple oil change and they tried to hoodwink me into buying a $500+ oil pan. I have never EVER experienced rip-off service when taking my car into a Lexus service store. They told me "your nut and or threads are strip and we will not touch it unless you give us ok to charge you for an oil pan- I was in Shock! WTF got to be kidding but no they were not. I spoke with lady Client Service manager ( I will not call her out by name here) but she and the rep should be reprimanded and the mechanic Fired! They told me yea you should take it to the last dealer or who ever did the old change. I needed a oil change that day badly as I was driving 400 miles north that day and because of these guys I had an added expense of a hotel because I had to address this situation and no way I driving that far with the oil needing to be changed. So she asked do you want me to have him do it or put the car down and I am like put my car down and give me my keys! SO the next day as they made me wait for hours the previous only to put me through that stress ringer to get it checked out by a mechanic who I TRUST at their shop like 911 the next day. Friends, I took pictures and video. Let me fast forward. The mechanic left the nut loose so oil could leak in my oil pan, I never ever have a oil leek with my car but because I did not drive it much after they told me that not much leaked out Thank God. SO the mechanic took me under the car we went at same time so I could see what he saw so there are no misunderstanding... There was nothing NOTHING wrong with my oil pan and the threads were not strip matter fact looked brand New yes BRAND NEW and took it out for me to take a picture which you will see and he then screwed in but in with his finger and it was all taken care of and sense have driven over 800 miles no leak no problems and to think I went in for an oil change $60 and they was trying to have me pay more like $600. NEVER AGAIN- I never second guess Lexus now I am jaded thanks to JM Lexus- JADED. If they thought the smelled money or fool they were wrong on both accounts. Visit BEWARE. read more

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Now this is a car dealership that has a history of screw ups and beyond. To begin you will never be able to buy on the first trip there. When you get there they will try to treat you like you are the scum of the earth tell you your car belongs in a junkyard when they price your trade in and then they will give you a price on the car you wanna buy equivalent to the price of buying a house. Once beyond this nightmare you leave the dealership and within 24-48 hours you will get a call from someone in the dealership who will beg you to come back in as they have a deal of a lifetime for you. So being human you go back there and guess what the games begin again. Now they will try to surprise you with some new made up fees as you try to buy a car. Dealership fees. Transfer fees. Title fees. Internet fees. Your car looks this way fees and imagination keeps on going. Besides that after a little while when you have bought the car and now need service that is an arm and leg for that too. Get your car serviced at your own risk!!!!!! read more

Richard Meir, Pedro and Bradley are awesome very knowledgeable and helpful in assisting me with my vehicle. Beware of others like Michael cook who is only concerned with himself and not the customer needs. For a manager Michael cook was terrible, unreasonable and was of no help. He should be reduced to a cashier or other profession that involves not working with customers. He made my trip, difficult, was uncaring and inconsiderate taking into account that I would of paid $1000 for 2 tires in less than 2weeks. JM Lexus, you have lost a client and all future referrals or business. I drove to this location because I expected a higher level of service, but maybe it would have been better to go to miami instead. Michael was the worst manager and after doing business with you for over a year it's terrible that you do not have better managers in place. read more