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    JM Carpets

    1.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    Services - JM Carpets

    Carpet installation

    Floor installation

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    4 years ago

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    Cross Town Floors

    Cross Town Floors

    (5 reviews)

    My wife and I recently finished our basement. We are thrilled with the amazing quality of the…read morecarpet provided by Cross Town Floors! (way better than some of the bigger chain stores) The installation was flawless. We couldn't be happier with our new basement carpet!

    After deciding to completely renovate our bathroom my husband and I were told to stop in and ask…read morefor "Amy" to pick out tile for our flooring as well as for a custom built shower. We own a business in Fort Atkinson but my husband had on his work uniform and pulled up in a work truck. I drove in separately and was dressed casually as well. We entered only to be immediately blown off by an older, stuck up blonde woman behind the counter. She was very unfriendly and treated us as if we were imposing on her. My husband was trying to give her an idea of what we were looking for and she continued to cut him off and insisted that he downloaded an app on his phone as we stood there so he could basically "educate himself" on tile and have a better idea rather than Amy helping us out or showing us examples. It was very uncomfortable for us and she basically cut him short and pushed us out the door telling us to pick out tile through the app. I drove in from Oconomowoc and it was a wasted trip. Im surprised she didn't point us over to a roll of linoleum! Im not sure who this Amy is but she must be a big fish in a small pond or what.. but apparently doesn't need our business! TIP: NEVER judge a book by its cover. Don't dismiss potential customers because you don't think they can afford something. After reading the review below its obvious that we didn't just catch her on a bad day. Happy we went elsewhere!

    JM Carpets - carpeting - Updated May 2026

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