I'd like to share my recent experience with camper trailer repairs at the Grand Junction location…read moreof Humphrey RV. I chose this business because of strong online reviews. Let me preface by saying that I understand that repair shops face staffing, scheduling, and supply-chain challenges. That said, my experience was poor enough that I do not plan to use this business again. The first issue was timing. It took months to get the camper in for service, which I accepted because they were busy. However, after I dropped it off, it sat for about two more months with very little progress. The work was completed shortly after I asked about its status, which gave the impression that it had been forgotten or pushed to the back burner. I cannot know that for sure, but the service was extremely slow. Second, the shop was ultimately unable to complete repairs they initially said they could handle. After all that time, they decided the repair could not be completed because the problem would likely recur. I was also told they tried to order replacement parts, but that shipping from Australia was more than the estimate "because of tariffs." That struck me as odd because the trailer was built in Texas. In the end, one substantial repair was not completed during the time they had the camper and their explanation for why was lacking. Third, they also attempted to repair or replace the combination air/water heater, which I had been told by the manufacturer that it was under warranty and needed to be handled by an authorized technician. To me, "under warranty" implies there should be no cost to the owner unless additional charges are clearly discussed ahead of time. I was not notified of any additional cost before the work was done, but I was presented with a bill of more than $700. The most concerning issue came during the first trip after the repair. The heater was not performing well, so when I got home I opened the enclosure and found that the unit was not even attached to the camper. Two of the three air ducts were partially disconnected, and the unit was leaking water. I do not understand why the heater would be left unsecured inside the enclosure, especially without any communication to me about it's partially fixed status. The water leak caused additional damage, and I ended up doing follow-up work myself that should have been handled by the shop but my trust in them had been lost. I have been very frustrated by this experience, but I am trying to stick to the facts. Overall, I was surprised and disappointed that this level of work and communication came from a professional shop with such strong reviews. Based on my experience, I would caution others to inspect any completed work very carefully before leaving and to be very clear upfront about warranty charges, timelines, and what work will actually be completed.

I was contacted by The manager (Trent) at Humphrey RV. He has asked for my information and said he…read morewould get back to me. More to come

If we could give them 10 stars we would! They fitted us in as we were traveling through Grand…read moreJunction. They were extremely helpful, especially Brian and Hunter, in fixing our bent/broken complete undercarriage on our travel trailer. These guys are fast, competent, and made things better than new. We could not be happier. We strongly recommend them.

Just wanted to thank Brian and the crew for taking care of my issue recently…read more Long story short...my truck was stolen (got it back minus 4 catalytic converters, radio, bottle jack, etc.) and the thieves took my ball mount/ball. I am not in Colorado, but our trailer IS and we were headed to the beautiful middle of nowhere (aahhh). So I needed to coordinate with The Spring Works for the proper timing of our appointment and the correct parts since we only had one day to get this done. I must have called Brian five or six times (or more) just being nervous about things going smoothly. He was so patient, knowledgeable and professional, he made me feel very comfortable that I was in good hands and that it would be done right. And when I got there, smooth as silk, the job was done in maybe an hour and a half and we were on our way. Vacation saved. Highly recommend this shop. Thanks again, Brian and crew!

So when the toilet broke in our motor home while up in the San Juan mountains I called Centennial…read moreRV and talked with Brandon in the Parts department. He jumped on my problem and got the necessary unique parts delivered to me in a hurry. Two days from call to parts in hand ! Considering my distant location and current COVID 19 delivery issues this is outstanding customer support ! Now we don't have to waddle out to the campground restroom in the middle of the night anymore. Thanks to the team at Centennial RV and Brandon in particular. Phil Smith

Really bad customer service at this place. My wife and I went in there ready to buy and we put…read moredown an offer. We were told they had to contact the seller with our offer and would let us know when they received an answer. After three days and no news, we reached out. They said they weren't going to contact the seller unless we put money down. The salesman never said this was a requirement when we were there, he just gave us the option and simply said that not doing so would just keep it on the market for the other potential buyers in the meantime. So, we were waiting on a call that was promised that they had no intention of making. It was just a massive waste of time. This would have been our 4th RV purchase, all from different places...this was the worst experience we have had with service at a dealership. If you're buying your first RV, you can do much better.

I was told by the front desk gentleman that my front suspension and rear suspension was checked and…read morethat there was nothing wrong with my van, it must be bad tires. When I return to discount tire, the manager took me to out to the shop and showed me grease and oil indicating a bad CV joint. The wobble did not go away with new tires. However, another garage repair the CV joint and the wobble stopped. I was ripped off for $163 by Bear automotive until my credit card company successfully handle the dispute I filed.

Dave came over to another shop that could not locate another transmission and took my 10 speed…read moreSpicer transmission to rebuild it after I lost 5th and 10th gear while traveling from Arizona to Wyomng. Due to the oddity of the transmission (and current supply chain issues caused by an inept controlling government....well, never mind, different review) Dave could not locate all the parts to rebuild my transmission. However, he did use his resources to search and locate a different, yet compatible one in Chicago! Upon my approval, he had them complete it's rebuild and shipped. That was on a Tuesday. By Thursday afternoon it was in Grand Junction and delivered to the original shop for install. By Friday afternoon we were on the road again! Thank you Dave. If we make it back through there...we'll stop and say Hi! We made it home safe thanks to your help!!

My truck heater stop working in snow day and A&M semi Truck &trailer service saved me freezing. I…read morerecommend anyone on road should use their services. If you end up like my situation.

Excellent job... And on time…read more. I was impressed with his professionalism and costumer service. Highly recommend

Was a walk-in and they were able to get my car right in. Got the job done and I was on my way. Did…read morea good job no complaints. Thank you!

Service is always the best AND honest! Cost is competitive to other vehicle service companies in…read morethe area. I will be back!