Christian exceeded my expectations! Their communication was top-notch, the estimate was fair and…read moreaccurate, and they handled a materials hiccup seamlessly. The installation was impeccable. Highly recommend them for any flooring needs!

Christian did an amazing job on our new house. He demo'd and disposed of the existing carpet,…read moreinstalled the new hardwood that we had chosen and finished the job ahead of schedule. His quote was fair, and my wife appreciated how organized and clean he left everything at the end of each work day. Highly recommended, I'll be calling him for our next job!

Excellent service and knowledgable staff ... highly recommend their services. My installation team…read morewas amazing, on time and communicated openly the entire project

We love our floor Cam that sold it to us was very nice and informative and Chris guy that installed…read morethat was very good at his job and he's been doing it for 30 years and very nice and prompt at getting here in the morning and very knowledgeable at his job

Todd is literally the best handyman I have ever worked with and I could not be happier with his…read morehelp. He's a very hard worker and extremely professional.

A kitchen cabinet drawer needed to be adjusted because the hinge came loose. He "fixed" it, then…read moreit broke again about 2 days later. He came out an "fixed" it, but now it barely drags open and shut. The other project we had him do was replace the basement door that leads outside. We are in the woods and mice and chipmunks are always looking for a way into the house. I noticed I could see the daylight along the side of the door from inside the basement. Todd came out and put wood or something around the door. A few days later, I walked under our deck where this new door was installed to find all of the old stuff he removed was left behind. We are in our 70's. Did he expect us to haul it away? I'm glad that was all we used him for. He is a nice guy, but he overstates his skills.

Approximately 2 years ago we contracted with infinity flooring in Spring Lake to remove the…read moreexisting ceramic tile kitchen floor and install vinyl flooring (floating). Although the job was supposed to include new subfloor it was not installed. At the time it created a problem because now the baseboard didn't fit but we let them "half-ass" them by putting in a different base. Now, due to the fact that there was never a flat subfloor the tiles are cracking. Nick at Infinity offered to replace the first tile that cracked for $350. Now we have at least 5 and probably more. Run from these people as fast as you can. Poor communication throughout and they don't stand behind their work.

Keith is very passionate about what he does and wants his customers to be happy. He was very good…read moreabout communicating every day. His carpet work is detailed and we were very pleased with the installation. Highly recommend!

From the owner: My name is Keith Millard. I've been installing and selling floors for 23 years. I bring the samples…read moreyou want, straight to your home. I'm also a subcontractor for AAA Sales and Standale Home Studios. I'm insured for over 2 million dollars. Measuring and quotes are free. I install carpet, vinyl plank, and laminate flooring. I also do repairs. I'm very clean and respectful of your home. We make sure you are satisfied before we leave your home. We guarantee our work for a year. Or more. Thank you very much

You can tell this company takes pride in their work and are very educated in flooring! I would…read morerecommend them to anyone!

From the owner: Preferred Flooring is a full-service commercial flooring contractor serving West Michigan since…read more2010. We specialize in commercial carpet, carpet tile, luxury vinyl tile (LVT), sheet vinyl, heat-welded resilient flooring, rubber flooring, and other high-performance commercial flooring systems. We serve general contractors, property managers, business owners, and institutions across healthcare, education, office, retail, industrial, and commercial spaces. From pre-construction planning and substrate preparation to installation and final walkthrough, our team focuses on clear communication, jobsite professionalism, manufacturer-aligned installation practices, and durable results. At Preferred Flooring, we do not just install floors. We help protect the long-term performance of the spaces our clients depend on. Every project is handled with precision, integrity, and attention to detail because quality is the standard.

JORGE TO THE RESCUE: We wish we called Jorge to do the self-leveling and installation of our floors…read morein the first place. It took three attempts to do the job! Jorge is an honest hard worker and EXCELLENT at his job. Now after 3 months of remodeling, we can finally say we are finished thanks to Jorge! Highly recommended. The back story; We had our garage converted. And the floors had to be re-leveled. We installed bamboo wood that ended up buckling due to moisture and a bad sub-floor level. The bamboo had to be ripped out and the floor was "supposedly" re-leveled a second time by our contractor who admitted to making a mistake, This time we installed laminate wood instead to be safe. And the sub-floor again was STILL UNEVEN! We fired our terrible Contractor who messed up twice then ghosted us and cost us a fortune. We got another team all together - one to pour self-leveler a third time and Jorge to install the laminate wood. There were still portions of the floor that were dipping. And jorge told us about it, he went out and bought cement and re-leveled the two spots himself right then and there knowing exactly how to install our floors to perfection. We are so grateful.

I can't say enough good things about Jim and Mike! We got ourselves into a situation in which we…read morewere living on an air mattress in the living room, had moved all of our stuff into a shed and the attic, started painting, opened drywall and relied on a friend to do the work for payment, and he bailed. With less than two weeks before my mom came for the holidays we were freaking out just a little. I reached out to Jim via Yelp and he responded within a couple hours, arranged a time to come over around our evening schedule, sent the bid within a couple hours offering options to add and subtract services based on our budget and was absolutely polite and professional. We had two other bids and JEM Flooring provided an inclusive cost to include moving furniture, installing trim, a toilet and added on some drywall for us- none of the others included these services and one wanted us to rent a pod, was dismissive of the flooring we purchased and didn't provide a complete bid. His costs were very reasonable, too. They worked through the weekend to keep the process moving with our approval and made our home look five times better than it did when we purchased. The floors have no gaps, the trim is caulked, the air return vents are no longer falling off the wall and they even installed extra trim throughout the rest of the house we planned to install ourselves. This was such an amazing surprise because this involved moving a couch from the kitchen, the washer and dryer, sweeping our pantry floor full of dry dog food and moving the fridge. Mike also installed it behind the toilet and a bathroom where they repaired the drywall. Lastly, Jim did a final walk-through with Mike on their final day to ensure everything was top notch before he met us in the evening again to walk us through everything before making the final payment. Invoices were easy to read, included the change orders and showed the discounts for the items we removed. Between the professionalism, politeness and personality of Jim and Mike I can't imagine working with anyone else. OMG, we are so happy!!! Thank you, thank you, thank you.