I believe RAMS is a one-man operation with a home office, staffed by Rich's wife. Small scale but…read moreRich is a quiet, humble and honest guy and came through big for my neighbor last year who had been going without heat for two months because she couldn't afford the service call. Only Rich came out, checked everything and got the heat going same day. He then returned a few days later to install needed oil tank parts that had long been missing. And based on what others had quoted her to come look at the job, Rich's numbers were FAR LOWER on all counts. My neighbor has stayed with him for all her HVAC concerns since, and I plan to use RAMS for any related work I might need going forward.

It is impossible to get anyone on the phone other than the office staff. Several calls were made to…read morediscuss the estimate and no one ever returned my call. Was told the owner is very forgetful.

Hart and Iliff did a great job on my HVAC installation installing a new central AC compressor and…read moreheat pump and oil furnace. They did really neat, super clean work. The three installation guys (Michael, Jamie and Darrell) were great! They cleaned the work area and left and everything nicer than it was before the work began. I was really impressed with the quality of their work and the professionalism of the guys installing the system (and they are very likeable personable guys too!) I had 3 other quotes from other companies. Like one review here said, H&I weren't the lowest quote and they weren't the highest quote I received, they were right about in the middle. In the end, I went with them because: 1. I already do business with them for my oil delivery so I already know they are super nice and helpful. 2. They didn't have a pushy salesman that pushed me to close the deal the same day as the quote like another company I had give me a quote did. 3. They were honest (at least I believe they were haha). There was another sales guy from another company that told me BS and I knew it was BS when he told me because in my research I found things that contradicted what he told me (and other techs I spoke to said he was incorrect.). I felt like all the other companies wanted was to close the deal. 4. Whitney and Wyane were there to answer all my questions and believe me, I had a lot. Whitney was extremely responsive to every one of my emails. 5. Overall I just felt more confident in them than the other companies that came to give me a quote. I felt the other companies with salesmen just wanted to close the deal and would tell you whatever just to close it. 6. I liked when they gave me a quote it was one of their techs that took all the information, again, not a salesman. I never felt any pressure with them as I felt with other companies that gave me a quote. 7. They are just really nice to deal with. Overall I am extremely happy we decided to go with Hart and Iliff over the other companies! The AC part of the system has been working great! It's a great improvement over my old AC. I'm looking forward to seeing how the system performs in the winter, especially with the heat pump.

A truly wonderful company!! The are always responsive, polite, and caring!!…read moreCalled on Sunday morning and they were there in thirty minutes,

Despite the failure in communication from dispatch and not informing me of any complications on…read moretheir end, the tech who did arrive and assisted with my requirements was very thorough, knowledgeable, and courteous. I would highly recommend Louie Tobi for his professionalism and capabilities.

Amazing people and service. I have been offered free advice and solid fixes ever since I moved into…read moremy new home.

WarmAire Service came through for us when we had a heating emergency, and I can't say enough good…read morethings about them. They were quick to respond, showed up on time, and got our heat back up and running. The technician was professional, knowledgeable, and explained everything clearly without any pressure or upselling. In a stressful situation, they made the whole process easy and reassuring. The technician truly went above and beyond to make sure the furnace was up and running and troubleshooted as needed.

Will arrived on time, treated my home like it was his own !…read moreCleaned and tested 4 PTAC units 5 STARS and I hope they send him back for my spring clean-up Roger Agnoli

We had a mini split system with 5 wall units and a boiler heating system that needed a bit more…read morethan routine maintenance. We have an older home and finding a technician who has knowledge and experience with both kinds of systems at a good price can be hard, but Legacy came through. Charlie was prompt when scheduling a time to service both systems and made it a very easy choice to go with them. He explained exactly what was done and what still needed to be done very clearly and was very accomodating. Both heating systems are working much better now and I would recommend Charlie to anyone in our area of NJ.

Legacy installed new Bosch heat pump heating and air conditioning systems as well as a Rheem hot…read morewater heater in my lake house. His workers that he claimed graduated from HVAC training school, did not know what they were doing. Charlie was not much better. He advertises himself as a licensed expert HVAC installer, but he did not know how to wire the Bosch system. He claimed it was a new model, and he had not installed it before. After we had no heat in the sub-freezing winter temperatures, he had to call the company for step-by-step instructions. The noise level of this system is unbearable and sounds like a wind tunnel. We have to increase the volume on the TV when the heat kicks on. In October he promised to install a noise reduction system in the attic (at my expense). It is now June and I am still waiting even though I have asked him numerous times when he is coming. He says we live too far away. Well, he shouldn't have taken the job if it was too far to travel to our property. The service has been terrible. At this point he will not even return my texts and calls to schedule the spring maintenance which was included in the price. Needless to say, I do not recommend this company for any HVAC work. Months later I found out he closed the business and moved out of state! How do these people sleep at night?

I scheduled a boiler service appointment on April 3 and was given a date three weeks out due to…read moreseasonal demand, which was understandable. The appointment was set for a Friday between 12-5 PM. On the scheduled day, I called to confirm timing and was told a technician or dispatch would contact me prior to arrival. After waiting several hours without any communication, I followed up and was asked to reschedule for the following Monday between 10 AM-2 PM. I agreed, assuming delays were due to a busy schedule. On Monday, I again waited without receiving a call or visit. At 2:15 PM, I contacted dispatch and was told a technician would reach out shortly. As of the following day, I had still not received any communication or service. This experience involved two missed appointments and required multiple schedule adjustments on my end. Based on this, I DO NOT recommend this company for any services.

I have been a customer since moving into the area 8 years ago. This last encounter was extremely…read moredisappointing. The blower motor stopped working on our HVAC System on February 20th of this year. Their techs came out and told us that our system is old, over 20 years old, and it would be very difficult to find a motor if at all. They then proceeded to quote us a new system replacement which they could install in 3 days. We asked them to order a new motor instead and placed a 400.00 deposit. They quoted us 2500.00 to replace the motor. This past winter was one of the coldest winters we have had with weeks of near 0 degrees. We had no heat except for space heaters. We received no updates from Poust in between our calls requesting status. We finally received a call 6 weeks later that the part was finally in. We had no heat for 6 weeks which they had no care about. We called a different company at week 5 and they were able to get a motor and install in 3 days. It is now July and so far no issues. Also for half the price. I don't understand how they could treat a customer in such a manner. Because we decided to not install a 20,000 HVAC system? No checking in, nothing. A shame, and they kept my 400.00 deposit. The least they could have done is return it after such a fiasco. Awful.

We used Perfection to install a $75k geothermal hearing and cooling system in the fall of 2018. At…read morethat time, they told us that we would be able to receive an almost $11k rebate on the work from NYSERTA, which they would file on our behalf an manufacture back to is. It is now July of 2020 and not only have they stolen our money, they will not return any of our phone calls on this matter. As a result, we have had to engage with lawyers. Avoid working with this unethical company at all costs!!!!

Excellent service by Sam and his crew! Way different from the previous owner. I highly recommend…read morethem for new home HVAC as we did. I'm sure they will do right by you!

I requested a quote for mini split unit for my house. Unfortunately I was unable to utilize the…read moreservices, Miguel was very helpful in providing information I needed to have the job done properly with another vendor. His professionalism and honesty was outstanding and what is needed when working with contractors. I would recommend them.

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.