After 13 months of waiting for Jimsco to replace the screens on three doors and acquire and hang a new screen door, I have given up. They stated that they were having difficulty acquiring a screen door that would fit, then said they would make the screen door themselves, then said they couldn't find what they needed. This went on for over a year. I finally gave up and canceled the order. The front office staff was very nice, but we just kept having the same conversations that didn't go anywhere. I would not recommend this company.
Two months later I'm still waiting for a refund. Initially I was told that their credit card machine was broken. Since then I've made numerous phone calls and even visited the office only to be told that Kenny, the manager, is out of the office and they don't know when he'll be back, and he has to review the invoice and determine the amount of the refund. When I asked if he could do that on the phone, since the charge for the product that installed (a glass window) is clearly detailed in the invoice, the amount of my deposit is clearly defined, and all he needs to do is say how much the labor charge was; the remainder is the refund.. I was told that 'no' he needs to actually review the paperwork and has to be in the office to do that. Then I was told that they couldn't reach him on the PHONE because he's off-site working out of state. When I reiterated that this has gone on for over a year, the front office person said that they have other clients in that same position.
At this point I don't even know if this is a real working business. read more