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    Jim's Muffler and Radiator

    3.0 (2 reviews)
    Closed Closed

    Services - Jim's Muffler and Radiator

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    12 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto exhaust repair

    Routine automotive maintenance

    Transmission leak inspection

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    Take 5 Oil Change

    Take 5 Oil Change

    (23 reviews)

    After living in Lubbock a few years and using a Take 5 location there, it only made sense to use…read moreone in Amarillo after we moved. Not a fan at all of the service received. Was told I needed a radiator flush, new air filter I had changed 4 days prior (I can get the same one online for 1/5 of the cost they charge in house). After my last trip to Lubbock I went to my old location and they also checked my radiator fluids and showed me the results. Said the levels were fine and no action was needed any time soon. The employees at the Amarillo location seemed less than the professional level I'm used to receiving at other locations. Some conversations should not be had within earshot of customers.

    Casey and Robert delivered some of the best customer service I've experienced in a long time. From…read morethe moment I walked in, they were welcoming, professional, and completely on top of their game. I was in and out quickly, but I never felt rushed -- they made sure I understood everything without overexplaining or talking in circles. Just clear, honest, and straightforward communication. Even though I told them we had recently had everything checked, I asked if they could double-check while I was there. Not only were they happy to do it, they were thorough and transparent about what I actually needed. No pressure, no upselling, no gimmicks -- just integrity. That kind of honesty is rare. I work in customer service myself, so I pay attention to how people treat others -- and these two absolutely set the standard. They represent their business with professionalism, confidence, and genuine care. If I didn't live six hours away and was just visiting, I would 100% make this my regular spot without hesitation. Top-tier service. The kind of experience that makes you want to leave a review. Highly recommend Casey and Robert -- they're a huge asset to this business.

    Kwik Start Lube & Tune

    Kwik Start Lube & Tune

    (15 reviews)

    They fixed my car and even picked me up when it was ready. Gave me a good price compared with…read moreother places that quoted me.

    WARNING: Do Not Trust Kwick Start!…read more I took my car to Kwick Start on December 26th due to engine trouble, and it has been nothing but a nightmare since. If you value honesty, transparency, and competent service--STAY AWAY from this shop! Broken Promises & Endless Delays After diagnosing my car, Eddie told me my engine needed to be replaced. He quoted me $3,200 for an engine with only 20K miles, and I gave him the green light to proceed. That's where the lies began. First, he never ordered the engine because he claimed he was "waiting for my approval" (which I had already given). Then, week after week, the engine was supposedly in a different city--Wichita Falls, Dallas, Little Rock--always with a new excuse. Every time I called for an update, I got vague responses, false promises, and more delays. Bait-and-Switch Engine Swap Finally, after a month of waiting, I picked up my car on January 27th, only to find out: I was charged for an engine with 20K miles But they couldn't prove that's what they installed Eddie kept changing his story--first the engine had 67K miles, then 65K, then "60-something" He had zero documentation of the installed engine's mileage or serial number I even called the salvage yard that allegedly supplied the engine, but they wouldn't tell me anything because Eddie was the one who bought it. Suspicious Engine Issues & Scamming Customers From the moment I drove off, the car felt worse than before: Grinding noises Struggles with acceleration Overheating smells Burning oil White smoke--the same issue that caused my original engine to fail When I took it back, Eddie barely looked at it, claimed it was "perfect," and dismissed all my concerns. When I pushed for answers, he hung up on me! Ladies, Beware! If you're a woman, prepare to be talked down to, dismissed, and treated like you don't know anything about cars. Eddie refused to give me straight answers, avoided my questions, and treated me like I was stupid for wanting proof of the work done. The Final Cost of Kwick Start's Lies * $3,200 for an engine that I can't verify * $120 in extra fees just to make my payment * A car that still doesn't run right and is now at the dealership for further repairs FINAL WARNING: AVOID THIS SHOP! I wouldn't trust these guys to change my windshield wipers, let alone replace an engine. If you must use them, demand documentation and watch the entire repair process yourself--otherwise, you might get scammed just like I did.

    Jim's Muffler and Radiator - autorepair - Updated May 2026

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