I've been a loyal customer of Stroman Tire and Auto in Olathe, KS since 2023, impressed by their…read moretransparency, honesty and customer service-focused approach. Craig and Jake provided outstanding service, exceeding my expectations with their professionalism and attention to detail. Highly recommended.

Maurer Tires staff was exceptional. I made a reservation. They were polite, very fair priced and…read morequick.

honest and fair. Literally saved me several thousand dollars compared to what Hendrick Toyota…read morewanted to charge me for repairs on my 4Runner!

They came to my office and replaced my windshield in 30 minutes. Very friendly and affordable…read more Highly recommend.

I no longer support this business. They quoted me a price for a repair and after I finally was…read moreapproved for a loan, they doubled the price so I can no longer afford it and my vehicle is out of commission. Also, after installing new brakes and rotors, I informed them of the major constant squealing and to please fix it. They refused and won't answer my texts anymore.

Let me start by saying the other review here is 8 years old, different people working there way…read moreback then and should probably be removed! I have known Billy and Wayne for years. They do honest quality work at reasonable rates! What more could you possibly want from a locally owned and operated shop!

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

what's the point of having scheduling? I scheduled and oil change and tire rotation and when I…read morearrived they said it could be 2 hours before they got to my car. Maybe you shouldn't offer online scheduling if you're not going to actually make it work for your now ex-customer. You guys used to be excellent.

Awesome service, awesome price! VERY trustworthy! That's…read morewhy ther so busy :) Worth the wait!

Great place for muffler work! I've taken 4 trucks and 1 car to Rose's over the years, and they…read morealways do great work! Very reasonable! I would suggest that you call them and make an appointment.

The five stars I gave were well earned. This particular shop carries on a legacy that goes all the…read moreway back to nearly the founding of the city of Merriam itself. When the Macek family started this business some six or seven decades ago, it was a local mechanic shop that fixed cars for the neighborhood. One of my churchgoing friends used to tell me that when she went to her sunrise service weekday mornings, it was good to see her electrician, her plumber, and her mechanic all there with her every day. The mechanic she mentioned, was of course, the owner of this shop at that time. I took my car in to this shop for the first time around the year 2007, and I got exceptional service back then. Everything that the shop did was fixed completely, and specialty items, like welding mufflers that the shop didn't do had good recommendations for competent and economical neighborhood experts. It's no wonder that when you went in to the parking lot to make an appointment or drop off your car, you often had to park a few blocks away & walk in--the parking lot was almost always overflowing. The shop had built an impeccable reputation for great service. I have since moved to the east side of town and for a while lost touch with the Maceks and this shop. So a few months ago when my thirty-five-year-old Chevy was having problems, I took it into my local mechanic, who shook his head and told me he really didn't care to even try to fix it. It was an old car that had too many problems and he really didn't think it was worth his trouble -- or mine, so he recommended that I scrap it and buy a new one. I wasn't ready to give up on my old car because it still got great mileage and aside from the recent problems, it had been fairly reliable. I looked up the website for this shop just because I remembered how good they were all those years ago and found it had changed hands. Somehow I had a feeling that the family that owned the old shop wouldn't just sell it to just anyone, but to someone that would be honest in their service. I was very pleasantly surprised, because this new crew went above and beyond the call of duty when they diagnosed and fixed my car. First of all, they gave me the complete story of my car's problems. It turns out my other mechanic had simplified things a bit for brevity and the problems were little bit trickier than I was led to believe. Secondly, they were able to lay out a repair plan and told me what they planned to replace and what kind of labor needed to be done before they began. Everything was written out before they started, so there was no question about any detail. They meant to fix the car, period. Finally they set about fixing the car. They replaced parts and fluids, they made adjustments, and they tested everything when they were done. The guarantee they give is something you can take to the bank, because, at least in my case, they didn't stop until the car was right. It wasn't just fixed, the new parts engaged correctly, ran evenly and disengaged smoothly. I couldn't be happier, especially since this was a difficult repair. I'm convinced that the current owners of this shop are very worthy heirs of the Macek legacy because they were able to ferret out and fix problems that other mechanics wouldn't touch. I'd have to say -- if you need your car fixed you might want to hurry up and get your car down to them. Word is getting out that these guys are good and their parking lot is filling up!

These guys are awesome! They do what needs fixing and they do it right. I come to New Concept…read moreanytime I have a problem with my vehicle.

The guys and women i met that work there are great and gitter done! Absolutely thrilled with my…read morenew tires! Price was nice too!

I went there one year ago and was told I needed all new brakes. I paid over $1000, after months of…read morehearing my brakes squeak and make loud noise when used I went by and the gentlemen told me I had not put enough miles on my brakes they were being broken in. this continued for the next several months. So I took it in and had them change my oil, to the tune of $119 and check my brakes again. They told me they drove it no sounds and all looked good. I told them I was going to take it to the dealership and have them check it. I took it to the dealership and the man there showed me the grooves in the brake and the rust on the brake that he said was not typical for a brake less then a year old that is in a garage and not kept outside. I called Telle spoke with the manager and told him the man gave me his card from the dealership and told me he would talk to him. I set up an appointment for that Monday they said to bring at 7:30 would be done in less then one hour. I was called out of town and my husband took the car in for me. They made him wait over 4 hours, in the interim called and yelled at me saying all I wanted were new brakes. This was the manager then he slammed the phone hanging up on me. I am just astounded! PS He also added no warranty with new brakes and they are no longer squealing

I have taken my cars here many times and never had an issue. However, I did not have a good…read moreexperience my last visit. I needed to get my car inspected so I could renew my tags, and I also had a few other concerns. This was in mid-April. They gave me a whole list of things that needed to be done in order to pass the inspection. They said everything was urgent and could not get it fixed a little at a time cool. I approved the work. One of the things they said I needed was new front brake pads, rotors, and calipers, even though they noted it looked like a had new brake pads, which was true. Okay, whatever. That alone was almost $900. A few weeks later, the first week of May, I'm out with my daughter, and I can not stop my car, brakes all the way down to the ground! Thankfully, I was not going fast, and there were no cars around. I ended up in someone's yard in a small ditch, and thankfully, the homeowners were nice. They were in their yard already. I called the tow truck company to get towed. I told the driver how I had just got new brakes. The driver told me that Laurel Heights probably did not bleed the brakes properly, and air got into the brake line, and from the amount of brake dust on my rims, the brake pads were probably cheap. I called Laurel Heights, and they wanted me to bring the car to them, but my neighbor got them to come get the car from my house while I was at work. I saw on my camera that they drove the car, which I do not understand how. There was some conversation between my neighbor and Laurel Heights. In the end, Laurel Heights said I just needed a hose replaced. They replaced it and brought my car back. I get off work, get my key from my neighbor, and drive the car. They breaks are still going all the way to the floor. It is taking a really long time for the car to stop. Im thinking, let me drive it around the block to maybe get the fluids flowing. I drove straight through the stop sign because the car was still not braking properly. I ended up calling another shop. Had the car towed. $150. Guess what? The other car shop had to flush out the brake line and re-bleed the brakes....which was almost another $400 for them to look at and properly fix the brakes. My car has not been right since I took it to Laurel Heights. It drove better before they did all that work. That could have been a very bad/ tragic situation for me and my daughter!!!!! I will never take my car here again. I paid them, and we could have lost our lives or hurt someone else from the faulty brake job.

I took my car in for repairs on suspension parts, and they did a good job…read more But when I called them back to inquire about doing work to complete the entire process for replacing the Sub-Frame Bushings, the individual I spoke with, said they have a guy call me back, he gave the name, but I can't remember it. No one ever called back. One of the Cardinal sins in business, is to be late in returning calls to customers, or to never even take the time to return calls, and or messages. I figured they don't want the business, or need it enough to show enough courtesy to at least call back, so I decided to just find another garage for the repairs. It's a shame, because I always try to do business in my neighborhood and as close to the surrounding community as possible.