What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.

Mark, from Promenade clocks, arrived right on time today to look at a wall clock that has not been…read moreworking for several years. He took one look at , and knew exactly what was wrong and fixed it quickly. He also took a look at another clock that was hanging in the hallway. I would definitely recommend Promenade clocks if you have a clock that needs repair. They were so nice and accommodating on the phone and in person. Also, very knowledgeable about clocks.

Amazing customer service. Prompt, friendly and very knowledgeable. Got us up and running before the…read moreHolidays! So glad that we had them come out!!

Owner is very personable and helpful. Fixed my clock while I waited…read more Location is inside a jewelry store and it is fun to check out the jewelry while waiting. Right on the corner of Main Street

Excellent job returning my grandfather clock to working condition after it was packed and moved…read morecross country. Also serviced the clock. Took time. Was careful. And explained and offered helpful tips for proper care. My click will now remain in the care of Clauss Clocks. Thank you.

Absolutely perfect! He was on time and did the job very quickly, but was thorough. I would…read morecertainly refer him to anyone who has problems with a 50 year old Grandfather's Clock.

Does great work. He will fix your problems. Very reasonable cost wise…read more 3rd time time to use them and will go back again and we 45 minutes away.

Outstanding and friendly service! My wife and I bought our cuckoo clock in the Black Forest when…read morewe lived in Heidelberg, Germany. Clock ran great for years and stop. The owner replaced key parts and cleaned it. Looks brand new after 32 years. Runs great! Honest and fair!

Took an old mantel clock that I could not keep running. He diagnosed the problem almost immediately…read moreand got it operating. Very nice young man. Clean shop. Yes the clock is currently sitting on my mantel and operating. I am very happy.

5-Stars to this clockworks company! I was walking down Main Street the other day and noticed the…read moreclock repair sign in front of the jewelry store so I went in. License Clockworks shares space upstairs from the jewelry store in the old bank building. I grabbed a card and also saw a note that said to check out their videos. I did. In one of them they talk about getting a clock that is out of rhythm back into rhythm. I tried the things he said to try and low and behold it worked! Not everything I will be able to fix myself, so it is good to know about Locene for when that happens! Review #2079

10/01/2021 Anytime you have something that is irreplaceable you are fearful to trust it into…read moresomeone else's hands and hope that you make the right decision. This was my experience. it isn't often that you meet someone who so impresses you! Rob was a delight to deal with. He restored/repaired our large wall clock, to its former glory. His love for what he does is evident! He answered our many questions on how to best care for our beloved 30+ year old clock. We trusted him with our precious clock and he cared for it as if it were his own! Upon walking in you can instantly see that his passion is clocks and his calling is a labor of love. The repair took a reasonable amount of time due to his skill, and the pricing was more than fair! He was prompt to communicate, and his estimate for time needed was accurate. Thank you Rob for repairing my clock, looking forward to hearing the familiar chimes again!

***Sorry about the duplicate review. Apparently I wasn't logged in when I wrote the original review…read moreand I can't figure out how to delete it.*** My dad's hobby was woodworking and he became very skilled at it. Back in the 1970s, he built housing for three clockworks. Those clocks have been in my mom's house for about 50 years now. My mom passed last November and she left to me my favorite clock, built by my dad. Unfortunately, when I tried to wind it, it appeared the spring was broken. I found Rob at Antique Clock Repair of Arlington and set up a drop-off appointment to have him look at it. His walls were literally covered with clocks of all kinds. As we chatted, it became obvious he had deep experience working with clocks. He took time to explain the process of evaluation, quote and repair and let me know how many other repairs were ahead of mine. I felt confident in his abilities and left my dad's clock with him. A few days later, he explained that the works were shot and that the particular works my dad had selected 50 years ago had no replaceable bushings, meaning new works would have to be purchased and installed. He had found the clockworks manufacturer was still in business and still produced the model, so it was guaranteed to fit in the wood housing without modification. I picked up the clock yesterday and it is running perfectly. Several hours after being hung, it was still keeping perfect time with my iPhone! The sounds of Westminster chimes in my home takes me back to my days as a young boy and it is good to know that, one day, this clock will be in the home of one of my daughters. Thank you, Rob, of Antique Clock Repair of Arlington for preserving a family heirloom! P.S. There were 12 clocks in the same room at mom's. I'm sure I'll be visiting Antique Clock Repair of Arlington, with any future clock repairs.