We had a furnace installed by Jim's Appliances several years ago and it has worked, but it did leak rainwater from the top when it rained hard.
During covid our air went out and we called Jim's Appliances to look at the central air, which was the original to the house. They determined that we needed a new central air. We waited until last year to replace it. We had Jim's Appliance install a new central air system.
We only used our central air for about 3 months last year. When we started it this summer, ít wasn't working properly, so we called Jim Appliances back for a service call. We knew it should be covered by the Warranty since it was less than a year old. They looked at it and got it working. It then still wasn't keeping the house cool the way we thought that it should be. They again came out and said we needed 2 additional vents. One of the vents was installed poorly and our new flooing was damaged. The vents did not seem to help, so we cslled them again. They came out a third time and it still did not fix the air.
Because it still wasn't working, we decided to call someone else, even though we would be charged a service fee The new company came out yesterday and said that our air compressor was bad in the central air conditioner. While looking at the air and since both are connected, they also looked at our furnace and under our house, they determined that our furnace was a fire hazard, and we should not use it until it was fixed or replaced.
Needless to say, we are very unhappy with the service that we got from Jims appliances. read more