In the past they have been great, but now they need to hire people who actually care about their jobs. On my last visit I ordered extra avocado spread for my sandwich, and when I got home I discovered they'd barely given my any, certainly not enough for a typical order. Paying extra was a complete waste. A few visits prior, I gave them a $20 bill, and had to ask fir my change. The girl at the window stated I'd only given her a $10, so I corrected her. She got her manager involved, thankfully. She asked for the change back (she didn't need to) to redo the transaction and that wiped out the points I'd accumulated for the visit. And there was no apology offered. A little basic customer service and kindness would go a long way. read more

Worst customer service so I tried to see if the could redeem their self i did online order I had the same order Hunter's Club Xtra onion,Xtra sauce,Xtra orgeno two bags of jalapeño chips I get to work one bag jalapeño chips other bag regular and turkey tom sandwich this is after they charged my card and this time it was Kayla the manager what I don't understand is you have the receipt in front of you how do you continue to just scam your customers its careless no body cares anymore about good customer service especially the management its pathetic I'm going to stick with my promise to myself I will not be spending my money at another Jimmy John's especially in topeka read more

Usually I enjoy the food from here but was very disappointed yesterday when I found this large dark hair in my food. Safe to say I did not eat it but hoping this will make whoever aware that they need to put their hair up. read more

Jimmy John's - So normally I'm a big fan of this place but was very disappointed yesterday when I opened up my food to find this large dark hair. - Sandwiches Near Me - Topeka, Kansas

See all

Waited 20 minutes in drive thru for my food, got home, 2/3 of the order for my family was wrong. Seriously so infuriating, it's $40 for 3 sandwiches and they get two of them wrong. Very disappointed read more

Called to inquire if they delivered to my location. Guy that answered 0723 around 130 says he does not know. Then asks for the address. As I go to get address from hotel room phone, all of maybe 30 seconds, he says I can call them back. Felt he was impatient and too quick to dismiss. I'm not going to call back. read more

Literally just left here a lil after 3:30pm on 7/30/22 the girl that took my order also had to make my sandwich as the other two girls literally just sat on the Drive thru ledge from the time we walked in till the time we left 20 mins later. SMH owner look at your cameras WoW read more

Easily the worst run Jimmy's in the State and probably the world. I've pulled into the drive thru at least two different occasions and been told "we are out of bread" or my personal favorite (on a Wednesday at 6p) "sorry we aren't taking orders right now" - with no explanation of why.. this is Jeremy John's, Jim's special cousin.. read more

went here on August 24th, 2023 around 5pm to place an order, when I arrived the lady on the drive thru intercom asked if I had an online order, I informed her I did not, she proceeded to tell me they are not taking any more orders because they were too busy with the current orders. Not even giving me a chance to wait, they literally refused to take my order. I called the manager a short time later, she informed me she was sorry, but they were 6 tickets behind and couldnt take on anymore orders. I told her I would have been willing to wait but I wasn't even given that option, they refused my order. Manager seems nice enough but had zero interest in trying to make it right in any way, a "sorry" was all she was willing to give me. Zero stars if I could. read more

Note: I didn't order a sandwich. Today I saw Jimmy John's take "Freaky Fast" to a whole new level! As I made my way down the hall at Washburn University I I saw an employee then "POOF" he was gone. Managing to take 3 flights of stairs in six steps he swiftly dashed off to deliver a sub. Good job Jimmy Boy!!! ‍ read more

Freaky fast my behind! My wife placed an order on the app. I arrived to this location (21st & Gage in Topeka) about 15 mins later and found that the inside was closed for no reason. The drive thru was 10 cars deep and not moving. We called to see if they could just deliver the order out to the parking lot and they said they couldn't find the order even though her Discover Card was charged $26.57 and we have proof that it was charged. So after waiting 20 mins in the drive thru, only moving 5 cars and being told they can't find out order we placed 35 mins ago I bailed out of line. We were told by Jimmy John's our only option was to call our credit card to dispute the charge. So I left and went to Schlotzsky's right across the street, like I should have done to start with. read more

How nice! We arrived at 10:50 am on Sunday at the drive through and she came in at 10:51am and took our order. What a pleasant surprise!

NOT MILITARY FRIENDLY 07 Aug 2022, called in an order for four (4) lunches. they said I need to call 24 hours in advance for four lunches. even the person that answered the phone giggled and said that is what the manager is telling her. If you don't want my business just say so. 4 box lunches all the same. read more

Just went through drive through at Jimmy John's and took the longest it ever has. When I pulled up the floor in the restaurant was full of trash. The girl at the window was not pleasant. I can handle things like that but when I pay good money for food and get this I don't have a tolerance. They had to have seen it. Looked like everyone was mad and no one cared about customers. read more

Jimmy John's - Waste of my money and you cannot tell me they did not see this. Window person at drive through not nice at all. - Sandwiches Near Me - Topeka, Kansas

Good food as always but I did an online order and when I went to pick up my food they gave me the wrong chips, they couldn't find my sandwich, it wasn't cut in half like I asked, and I had to get my own cup for my drink. Also, the girl at the counter had her mask under her chin the whole time I was talking to her. read more

North Topeka Jimmy Johns. Today (08/13/2022) The bread was burned and hard as a rock. With three females working and the sandwiches sat for about 3 minutes, ready to go, until they were finally bagged and handed to us. The ladies were eating bites of the bread in plain sight instead of finishing our order in a timely manner. They would have been better to have told us that they had run out of the bread and give us the option of giving us our money back instead of serving us stuff I would not feed my dog. read more

This location for some reason said they were shut down on 8/14/21 at 2:30 pm and closed for the day. Did not give an explanation for why they were closing for the day. read more

They greeted me as I came in the door and had my sandwich made by the time I came out of the restroom. Friendly, fast, clean and delicious. Can't ask for anything more than that! read more

I have been to this location 3 times in the past couple weeks and my order has been incorrect 2 of the 3 times. The wait at the counter for someone to take my order was 10 minutes and no on was in line ahead of me. read more

I have lived near Jimmy Johns for a long time but I have never had it. I only went because another sandwich shop close by was closed. I could not believe what I was missing out on! I am obsessed with the Beach club and it's always just as good as the last one. Jimmy Johns is now the only place I order sandwiches from and I never have to wait long. I highly recommend! read more

I usually love ordering from jimmy John's but it helps when their phones work. I tried calling for almost an hour now.

So much for "Freaky fast delivery." I placed an order online for "as soon as possible" and did not receive my order for 45 minutes. I chose jimmy johns because I needed something quick and good. I will not be using this location again. read more

This location definitely does not live up to the chain's freaky fast motto. I wouldn't have so much of an issue with this if it weren't so painful to order and if items weren't missing. Same girl every Sunday when I've gone- it's so painful to order with her through drive. She obviously doesn't listen because you have to repeat things multiple times, she always sounds irritated, and even asked what # a menu item was... like isn't it your job to know? And the $5 meal is super confusing so maybe that's the issue- didn't know you actually ordered a type of sandwich from the regular menu... just thought you told them what you wanted on it. But the kicker is that twice now they've forgotten to pack a pickle that I paid $3+ for in the bag. First time almost left parking lot before realizing- second time checked and noticed it was was missing, took them additional 5 min to get the pickle out to me, when all of the rest of my food was already done and in my vehicle. Want to call management but have a feeling nothing will be done. Fixing the issue by going to another location or using the app to order when can. Always check your food and avoid going Sunday's if you can. read more

Our family usually goes to the one on Wanamaker but this time we went to the one on Gage and we won't be making that mistake again. Bought 4 sandwiches 3 were the same with slight modifications however a lack of meat was not one of those. We paid extra for more meat on one sandwich and wound up with that one having normal meat and the other two having hardly any at all. The condiments were also virtually nonexistent. Jimmy Johns is usually really good about serving quality subs but maybe just not at this location. read more