I entered this Jimmy John's on Monday Feb 19(2024), after I had an appointment in the area. Had never been in one before and I remembered there was one close by from my doctor. I was there pretty early, like 3pm, so not crowded, but there were a couple people sitting inside. I was glad I looked over the menu first online-I hate being the person that has to figure something out in line if people are waiting! So I already knew I wanted to try the Tuna Club. Compare it Subways Tuna...I'm happy to say they are both completely different in the way it's prepared so they are both good to me for different reasons. I'm also going to commend the girl that made mine. She heard me mention to the guy that I wanted a herb bread, but he told me that was a wrap, so basically made it sound like I couldn't get that..? But-she said she could make it on what I wanted! It was delicious on the wrap! Lots of lettuce...but I need my veggies so that was ok with me. That was all I ordered. I did add a couple "freebies" listed online like pickles and oregano. Had planned on only eating half but liked it so much I ate the whole 8" of it! Would go back here. read more

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Service and people are very nice. The food is fresh tasting and it's always made very fast. I always get the unwhich and it's amazing and makes me full! I've gotten the pickle which and it was got the greatest so I do not recommend that. Overall, unwhich is the best sandwich they have and I highly recommend it!!! read more

Run by a bunch of rude and immature teenage staff. Cannot get simple orders correct and when you call to rectify you just get attitude It gets old real fast, kinda like their menu. Better alternatives with professional management in place, not a high school hang out! It's also much too expensive for the quality of food and service! read more

Never had a bad experience here. They are fast and accurate with my order every time. Staff always seem nice!

They are freaky fast again! And subs are great! The ingredients are fresh and the music inside is toe tapping! Thanks for the good sandwich JJ Team! High fives!! read more

Delivery always takes at least an hour. I have tried multiple times and it is always super slow.

I experienced rude service on Oct 5, 25. Not sure why. I didn't do anything to provoke a negative response from the workers. Regret tipping.

After waiting over an hour for my order I called the store, and was told they had a new driver and she wasn't used to the area-- sorry, but no. As someone who delivered for GrubHub for several years, I call BS. This isn't the seventies, we have apps for that. I had to fight for a refund and had to call back AGAIN because the online tracking erroneously said my order had been delivered WHICH IT HAD NOT and I hadn't received an email confirmation of my refund either, which I was told I would get. look, I get the things happen, but for a company that built it's brand on fast delivery, I should have been *alerted* to a delay. read more

Jummy Johns is one Of my favorite sandwich places. I usually order the spicy east coast sandwich which is is served with double meet, salami and caccialo and Swiss cheese. I get it double loaded with extras veggies, lettuce, tomatoes, onions, sauce and lite maybe on the French bread. I get extra sauce on the side and a little on the Sandwhich. I really like the Ghiradhelli chocolate chip cools and the Rewards programs. This is one of my go to quick sub places for the quality and speed. read more

I placed an order today the cost $37.78. I got a pop instead of a tea (I don't drink pop so it went completely to waste). My boyfriend ordered a Giant Jimmy Cubano and he substituted the ham for turkey and I was charged $3.58 and there was no turkey. I ordered a club lulu that literally only has turkey Mayo lettuce and tomato. I got no tomato or Mayo and they added cucumber. Then on a small piece of receipt paper (see attached) that just said "sorry - ran out of Tom, Mayo, Pick. " I didn't receive a phone call regarding half of the missing ingredients, even tho my phone number is printed on the receipt they provided to me. This is the dumbest shit I've ever seen. I get it that food service isn't a job that anyone is going to take seriously, but this is ridiculous. read more

Jimmy John's - the dumbest note I've ever received in my life cause a phone call was just too hard - Sandwiches Near Me - Rochester Hills, Michigan

Jimmy John's, Rochester Hills Walton Boulevard I ordered a number six with no mayo and as soon as I ordered I heard another worker say extra mayo I repeated my order that I wanted "no mayo". I ordered my sandwich to go so I was in the car and I began to eat my sandwich and realized there was mayo. I feel like I was punked, like either the workers just don't care or they are incapable of this type of work. read more

Will never order from here! They cancel delivery, don't answer the phone, and one of the staff is extremely rude! Looks like others have had the same issue read more

I consider this a top end JJ's. It's a nicer shopping strip and doesn't tend to get too busy here I've been here a handful of times without an issue. The sandwiches are tasty. The soda well carbonated. Service great & eating areas kept clean. Recommend read more

I frequently eat in at this franchise. The food isn't too bad. Employees rather young. Recently, they were blowing the AC and had doors partially open. It's in the Fifties up here, but that is NOT AC weather! Note to staff: You job is to make US comfortable. read more

I see a lot of 'not so good reviews' under this location but honestly ive never had a problem. My order is always right, delicious and ready when I show up 5 minutes later after placing to pick it up. When I do delivery it truly is freaky fast. Only downside is the interior is small and personally id never eat in there with it being so intimate. read more

Great location for me just west of downtown Rochester. Efficient staff and like most (if not all) JJ's, quality ingredients. I wish I could bake bread as good as they do. I don't know how much better you could make submarine sandwich's but I'd give them 4-5 stars if they could replicate the grilled steak subs from Tubby's. read more

We ordered delivery online. It was accepted and they took our $, but the food never arrived and no one would answer the phone. Someone is going to have to go there to get a refund. read more

I don't eat at Jimmy John's often, but when I do, it's because I am in a pinch and need something quick. Plus, this place is better then McDonalds so I'll eat here versus there. The menu is decent with a variety of subs. I usually go with the roast beef, and it's all right. The bread is a okay, but its a solid meal all the way around. Service is fine when I'm here and never have to wait very long for my food. Prices are on point, and I haven't had a bad meal yet. Will return in the future since they are close to home and have decent food. read more

This location food, staff and management is complete trash! They failed to deliver a sub and then instead of correcting they asked if we wanted a job if we thought we could better. Clearly just some under educated kids running this place. I'll blame the COVID slide ‍ read more

Foods alright. First time I ordered it, it took over an hour to get here. I gave them benefit of the doubt seeing as how I ordered through a third party but even when I ordered directly from the app it's taken over an hour since they told me it was out for delivery...freaky fast, not so much. read more

No one picks up the phone Several times had my order canceled without any notice from them I understand you may not have drivers What I don't understand is your poor lack of communication or sense of urgency to let your customers know order was canceled Not a good way to run a business read more

Very rude staff the cashier yelled at me for no reason. I love their food but I love customer service more. read more

Ordered a sub for delivery at 8:50pm on a Saturday. The food never arrived, waiting for two hours, tried contacting the store with no answer. I went in the next day and the "manager" said it was voided but I was never notified of this and no mention of why they closed early. Usually in this circumstance, they would offer you a sub but no, wanted to charge me full price and the charge went through on my credit card from the night before. The manager was very unhelpful and blew me off. This place may need an actual adult to run the place based on my experience and the other reviews at this place. read more

Freaky fast is freaky wrong! Ordered a delivery and after 40 minutes I call too find out that it's going to be another 20 minutes (adds up to an hour). Have someone else do the delivery and keep your good customers happy! False advertisement!! I paid via credit card. I better see the full refund (including tip) back in my account! I'll stick to door dash! read more

Waited over an hour for a delivery that was supposed to arrive in 16 minutes. Had to call the store and was given no explanation or even an apology. Waited another 20 minutes before food showed up, of course left in the wrong spot. read more

It's a shame how much this location is falling off. I placed a pickup order for a club lulu, turkey tom, chips, a side of ranch and a pickle to go. It took me probably 5-7 minutes to get there, but I was originally understanding if it wasn't done because I know that they can get busy. However, upon arriving, it took at least 10 more minutes to finish the order, if not more. Pretty sure I overheard that they mistook the club lulu for something else entirely and had to redo it. After not getting the first sandwich right, I noticed that they had not included my chips , pickle or ranch. So I had to go back inside and have to wait a other couple minutes for that as well. Then i finally get home , and am surprised to find out that my turkey tom had ham instead of turkey. So literally everything I ordered either had some sort of issue. It just seemed to be very frantic and unorganized while I was waiting. For a company that preaches efficiency , I just wasn't seeing it. Im hoping they can figure out their communication issues because this is a great location that I'd love to return to eventually! read more

Went to this JJ today and it was disappointing to deal with very rude asian girl who took my order. I could not understand her English and had ask twice, so she became very agitated and showed too. She slammed my cup and chips on the counter after the order was placed. On top of that she screwed up my order too and I had to wait for 15 minutes to get a right sub. I am normally very tolerant but she was extremely rude and in the retrospect I should have said something but I don't think she gave a s--t. Hopefully owner of this place will read this review and take action. I probably will not go back, at least for a while. read more

I ordered my food at 1037. Order was accepted at 1038. Out for delivery at 12. Still waiting to be delivered and it's 12:56. I'm only a hour away from the restaurant. Just don't get it. I understand being busy but.... read more

This is the worst jimmy Johns out there, I waited 25 minutes for a veggie sandwich plus they put it on stale bread. I've tried to give them many chances but every experience I've encountered there the employees have been rude, sandwich's missing ingredients or stale bread. Honestly I love jimmy johns which is why I've given this location so many chances but it needs to close or get new management read more

Ok, they were below the 20% markup for price gouging but an almost 18% markup because of the Corona virus is ridiculous! My boss called Jimmy John's today to order lunch for all of us. She's a great boss & does this fairly frequently. Jimmy John's is one of her favorite places. It's the same order and the cost is reasonable. Today she was quoted almost $200 for the usual order. WAY more than the usual price. When she asked why it was so much she was told it was because they were open & other places weren't. She immediately hung up & called another sub place, one that rhymes with best way. They were polite. The order (same food as from JJ) came to about $85 which is less than JJ's usual price. Guess what? The other place has a new regular customer! Guess what else? Jimmy John's has lost not only our bosses business but all of ours as well. read more

I ordered my food an hour and a half ago, even called, and I still don't have it. Unfortunately the one time I received good service from them, it was a fluke. I will never be ordering again. read more

I like this JJ's location - their staff has always done a good job at getting our sandwiches ready - in their usual freaky fast fashion. My favs: #1 - Pepe with smoked ham #17 - Ultimate Porker (when very hungry) it is hard to beat this sub read more

Ok, so I love Jimmy John's. Especially now that they have the Unwich wraps and I can go all the time and not feel guilty about it. My favorite is the Beach Club in an unwhich, minus the mayo and add cherry peppers and mustard packets for 330 calories. Price is ok, $6 a sandwich. What I don't understand is all the rediculous corporate rules they have in place. For example, they refuse to put the mustard on my sandwich, I have to literally unwrap it and do it myself. What?! Also they are no longer allowed to serve alfalfa sprouts. But it's still on the menu as being in the beach club...And no one mentions this until I get my sandwich. What?! Luckily the staff here is always apologetic lol and lets me add something free in place of the sprouts. But still, wtf? read more

I like to go to a Jimmy Johns for lunch because they're pretty consistent. They must have missed the friendly customer service training here . . . at least pretend to be nice, it's not that difficult! My veggie sandwich was very sparse, what the heck. I should've just ordered bread. Hardly anyone here and all the tables are dirty. The ice machine is dripping. The water and chips were fine . One of the workers knocked off a pile of menus off the counter. It didn't look like she was about to make an effort to pick them up, so I walked over and scooped them up. I got a dirty look. This was a very weird experience. I can't imagine coming back. The one on Opdyke is awesome. I think it's on Opdyke. read more

Great meal per usual but the music was so fricken loud in there I quickly ate and left . Everyone is yelling and the music was blaring , I will not go back to that JJ's . . read more

Subs so fast you'll freak? Well, no one was freaking at this Jimmy Johns location. It's got to be the slowest ever. I have been to dozens of Jimmy Johns. I expect a good quality sandwich handed to me within seconds of getting my change. The quality at this store does not compare to others. The bread, vegetables and pickle were off. The service is terrible. Slow and non attentive. No mayo means no mayo people. read more

Wrong order got delivered and they are accusing me of lying. Horrible customer service, and not one but both managers were rude and disrespectful. ( Greg & Austin) The young kid said " you can come in and watch us make it but you have to pay for a new one...) now i see why there are only 2 stars.... That is the problem with franchise owners - they just don't care. read more

Def disappointed in the quality of the sandwiches prepared here. How difficult can it be to put together a $5 sub? JJ's is heading down the same path as Quiznos, i.e. expand like crazy and lose control of quality. I have eaten JJ's hundreds of times and for some reason i keep going back imagining I am going to taste the same sandwich they produced before the corporate culture sank in. The bread is now fresh/frozen, and their oil/vinegar mix is 90% oil, which is disgusting (at this location especially, but it def seems to be throughout the entire JJ system). What more can I say JJ's, step it up before new/better competition turns u into the next Quiznos/Subway. read more

Walked in today to get an order to go. There was a cashier and two sandwich makers who were idle with no one in the dining area. The cashier greeted us and took our order promptly then passed it to the two sandwich makers. They started off okay but were involved in a personal conversation which apparently created a need to stop what they were doing so they could use their hands to emphasize their point. This delayed getting two sandwiches completed in a timely manner. Once complete, one of the sandwich makers handed us the two sandwiches with no bag, no napkins. The quality of the product was consistent with the making as ingredients were sparse and the bread tasted like it was left over from the previous day. Fortunately, there is another JJ on the other side of town. Both experiences at this one told us that we need to go elsewhere next time. read more

I ordered two unwiches from the attitude and very unpersonable employees and received one unwich and one sub!!! Why are there so many incompetent people in this world today?? They weren't even busy so can't use that as an excuse!! Manager doesn't even get involved with the screw up when i returned to get my unwich!!! Not handled well and will not be returning!!! read more