Terrible manners/customer service. If you want bread for lunch, this is your spot because that is mostly what you get. Very little inside the sandwich, looks nothing close to the advertised sandwich on website. read more

I went inside to order and it took at least 20 minutes to get 1 sandwich. Then they forgot to add the cheese, onion, and sauces. It was horrible service and food. I'll never go back! read more

Service is always slow . Sandwiches arent very good not very clean establishment seems more like a playground for the young employees working there read more

Walked in about 2:30 and waited 2 minutes. No one came to take my order. I heard people talking in the back. Finally left. Too bad because we like their sandwiches. I'd be upset if I owned this store. Customer service is everything. read more

They are not freaky fast. they are so as hell. They take at least 20 min to get my food out even if no cars are in line.

I went there today, May 26 and the service was very slow and the bread was hard not fresh

There's a sign that says combo for $1.00 however we were told "it wasn't working right now", so if we wanted a combo we'd have to pay regular prices!!! read more

The service is absolutely garbage, if you're looking for quick and easy this is not the place to go. You will have gray hair by the time you get your food. It shows the management is terrible. However the food is still good. read more

Ordered the original roast beef with extra mayo. There was no extra mayo. The roast beef to bread ration was very low. Too little roast beef and the bread slice was shallow so what little roast beef was there was only 1/3 inside the bread. Service was poor the server did not give me a number to claim my order. When I picked up my sandwich they did not give me any napkins I had to go back. The sandwich was just ok. I remember now why I rarely go to Jimmy John's read more

I ordered sandwiches to be delivered. It took them an hour to bring them and the man said that he was sorry but the driver threw up and he had to replace the driver. I said I wasn't comfortable taking the food (I don't want to get sick and couldn't get that out of my head). They said they had to get him and the car all cleaned up and that is why they were so late. Then I called the store and they said they didn't have anyone come in sick...What!?? They wouldn't even refund my money, and just gave me a partial store credit...they wouldn't even refund the tip. Very, very dissatisfied. Would not recommend getting delivery from them. They acted as though their hands were tied, but seriously, they could have offered me a gift card for the full amount. Very unprofessional. read more

Wow, I am impressed. I ordered from them today online 3-15-24. Not only was it a easy transaction but the sub was fresh & delicious. The delivery service was fast and the best I've had over a year. They use their own employees to deliver. Most the delivery services leave my order at another apt number. Or at the entry near the office & not even tell me. I am handicap & need deliveries to my door. I will be using them on a regular basis. read more

I ordered an Italian wrap. When I got home I found a sandwich with 2 slices of turkey and some lettuce on it. I paid alot of money for 2 slices of turkey. I like to go there on my way home from working late but 7 out of 10 times my order is wrong. read more

Terrible service, was repeated back at intercom correctly. When we review our order to check the sandwich as requested no sauce. It had nothing it was a slice of toast beef only. As we were still out the window so we asked the guy and showed him the unwrapped sandwich and he said that's how we ordered it( not true) took a second as my mother was trying to talk to him he just kept saying " I didn't hear that" getting loader and louder talking to my mom who was driving. So we said can you at least put the cheese on and he than stated well that will cost you 1.00. I was so frustrated and my mom was still being nice and wasn't reading her voice. I wasn't going to pay another dollar over the 35 that we had already paid. Not once was this employee nice or of any assistance to help us. Not a hello or a smile. Even a thank you just s Attitude almost aggressive defiantly abrasive. It was my first time, I ready think it might be my last. It can't just be me. Was definitely the employee. Thank you for your time I'm hoping we can make this right. read more

Jimmy John's - This was my sandwich with no sauce but they left off everything. - Sandwiches Near Me - Prescott Valley, Arizona

This was the worse experience I've ever had at a Jimmy John's. The order was for a 30 pack of sandwiches and was preordered the day before with a delivery time of 2 pm for a birthday party. After several calls and broken promises of delivery, the last call that we made we were hung up on. We ended up having to go to their location to pick up the order. After arriving at 3:20 pm and asking about our order, the "owner" came out very aggressively and became physical when I asked what he was going to do about it. In an attempt to defend myself, this so called "owner " flashed a gun which was on his belt. How unprofessional on so many levels. My hope with this report is to warn everyone to be careful when visiting this location. This so called "owner " is out of control and a threat to our community. He has no business in a service based business with such an aggressive temper.p read more

I am at least a three day a week regular at Jimmy John's. I have never had any issues whatsoever until today. I pulled out of the drive-through and looked at the sandwiches and realized that they had made a toasted sandwich an unwich. I went inside and told them that the sandwich had been made wrong and was met with immediate attitude. I told them that I had ordered it on wheat bread and was immediately told that it's because we can't do that. We can only do a toasted on French bread. No apology, just bad attitude. The attitude got worse when I asked then why wasn't I told that in the drive-through when I asked if it could be made on wheat bread instead, and was told yes. They made a toasted sandwich with no onions and no lettuce, as a lettuce wrap. Just a horrible , rude attitude and they have lost a good customer forever. When I called them out about their bad attitude, I was told that is because I came in with an attitude. No I did not. My attitude started the second that their attitude flew at me over their mistake. I was just going in to have them remake the sandwich that was not supposed to have lettuce, yet was wrapped in lettuce. read more

I have always loved Jimmy John's submarine sandwiches. They are absolutely wonderful with all kinds of fresh ingredients and they make them fast. You can eat in or take it out but they're the best out there. read more

RIP OFF! AVOID AT ALL COSTS! - Went to the Jimmy John's shop in Prescott Valley - Wanted a simple roast beef sub sandwich, (cost was $8.99 for 8" sub, and $13.99 for the large sub, both on white bread per their menu). - Did not want white bread, so ordered sandwiches on wheat bread - Sandwich on wheat bread was $11.99 each (Yes! $12 for a meager sandwich) -- This was standard bread that we all buy from our local grocery stores - Don't be fooled if you are from PV, this is a BAD establishment. And to top it off, the young sandwich maker would not put my sandwiches in a bag! He just pointed to the stack of bags and said "There are the bags." Wow! read more

The food was ok, and the customer service was not good. I'm really glad we had a gift card!

We love Jimmy John's, However we have been disappointed every time at this location. They seem to have a ton of employees working, but they are very disorganized. We have been through the drive thru twice this last week and once the week before. We waited 20+ minutes each time. It seems they can't take an order until the previous person has paid and gotten their sandwich. The food isn't great either. They hardly give any lettuce and sometimes you get 5 hot peppers and other times you get so many. I wish this location would improve their service and quality as we love to stop and for take out. This is freaky, but definitely not fast read more

Today my husband and I went through the drive thru for 2 sandwiches. The kid Nick, taking my husband's order seemed frustrated and said, I don't understand you. Patience and kindness would have been nice. When we got to the front Nick said, Wassup boss. My husband asked if he was ok because he seemed snappy. Moments later the manager came out and said he heard everything and that the kid wasn't snappy at all. My husband stated yes he was. The manager said that is also my kid, have a nice day and he slammed the window shut. We decided not to take the sandwiches and to give them to someone else, we were never offered a refund. Before we left my husband spoke to manager/owner one more time. My husband said he was twice the kids age and commented on respect. The owner said, the problem is with old guys like you. This is how the kids see talking now days, and you need to get with ghe program. I am saddened I have raised 3 kids and have taught them respect. I work in the medical field where the patient is always right and we try to make people happy. I will not be back here again. It's just a sandwich I could care less about the refund, but how we talk to and treat eachother speaks volumes.​ read more

Update 2, it has been over a year since writing the initial 1 star review, and unfortunately nothing has changed. The management seems clueless as to how to run a store, as they were out of bread on a slow day by 1pm. Nothing but excuses from employees and the manager at the time. How corporate Jimmy Johns doesn't shut this store down is beyond me. Extremely slow service, rude and clueless employees and a complete lack of responsibility from management. read more

Not freaking fast waited 30 minutes called the first person lied telling me it was sent out on its way I told her I did not receive a text saying that it was out for delivery. She told me they don't do that. I told her this is not the first time I have ordered from the app I asked to speak to the manager he told me that they're very busy and that it'll be out for delivery soon did not apologize. Just gave excuses would not recommend this is not the first time they have failed to deliver my lunch before my lunch time was over. read more

The subs are great. Seems like after covid tho the service and the quality has slipped. I still think they have the best subs in town. Missing a star for the guest service aspect. The gargantuan is my favorite. If you've never had it definitely give them a shot. read more

I've been quite a few times, always for a veggie sandwich on wheat and it's usually very good. Today, though, it looks like my sandwich was dropped on the floor or something! read more

Jimmy John's - a sandwich cut in half - Sandwiches Near Me - Prescott Valley, Arizona

Would give this 0 stars if I could. The service at this location is awful, even though they seemed to be fully staffed. Placed my order and as I was waiting started visiting with another customer. I noticed one of the employees seemed to be staring at me, so I held her gaze and she mouthed the words (or said them to the employee she was standing next to) "keep staring at me you f****** b****", not sure what that was about as I literally looked at her for just that amount of time. There didn't appear to be a manager there as these all seemed to be maybe HS kids working. They also got 2 of the 4 sandwiches incorrect. I will be following up with a call to a manager. We will not use this location ever again. read more

The service here is horrible. It's my second time getting the worst service after ordering and they get it wrong and there's so extremely rude. It's hard to believe that there's still operating the staff there is incompetent of getting a sub, correct..... read more

If you're in a rush this is a terrific spot to grab a quick sandwich. Not gourmet by any stretch, but tasty & hearty enough to 'meat' the need. read more

how do you not put the "T"on a BLT? I just paid over $50 for 6 sandwiches and all four BLT's have no tomatoes. It has not been my favorite place to get a sandwich but my son likes them so we'lI stop every so often. I have to say this is the last time for a very long time, if I ever go back. read more

High school kids "working", but really just messing around the whole time. They are goofing off by the food, which makes me really nervous. One worker was trying to bite another worker, then tried to bite her mouth???? Not okay for the workplace. read more

I love Jimmy John's and this place didn't disappoint. This location is pretty average for the size, same kind of menu with the same kind of items offered. They do have a new Kickin' Ranch sauce that costs an extra .49 cents. I wanted to try it but decided against it on my last visit. As always, the lady at the register was super friendly and was very helpful. Since no one was behind me while I was ordering, I took my time to look over the menu before deciding on the Italian Club sub. It was very delicious, filled with the right amount of meat, cheese, and veggies. I usually ask for extra mayo as their subs usually are pretty dry, but this time I didn't ask for extra and it was the perfect amount of mayo. I was wanting sprouts, but they, unfortunately, were out. The inside was very clean. All empty tables were empty and wiped down. The floors were clean of any food or napkins and the trash cans were emptied out. The drink station was recently filled and the drinks were not watered down tasting. Everything here was very good. I had a positive experience and will be back. read more

Jimmy John's - the front of the restaurant - Sandwiches Near Me - Prescott Valley, Arizona

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I came in here the other day with my mom because she was craving a sandwhich. My mom sat down while I ordered for us. I wasnt finished ordering when I noticed they started a sandwhich and put mayo on her bread. She doesnt like mayo so I kindly asked if we can get that one without it. Now the man taking my order was very kind (only reason for 2 stars otherwise it be one) the kid making it sighed very loud rolled his eyes tossed the bread aggressively; proceeded to grab a fresh loaf and threw it onto the counter. They were not busy and there was absolutely NO reason for the attitude. I can clearly see you, and hear you! Now my mother has stage four lung cancer and already is has a hard time getting out of the house. If she had seen or heard that she would've felt horrible !!! It was uncalled for and extremely upsetting. I've worked customer service all my life, and have ran a kitchen before. I get it's annoying when orders change; but I was the ONLY customer there and wasnt even done ordering yet. read more

I ordered online and generously left a tip as well and after my stuff was delivered, my order was wrong and missing things. I called back for a refund and they told me I couldnt have one but they could bring the stuff I was missing, yet they never did. I called again for a refund and they told me no and the "manager" was so rude on the phone. read more

Not freaky fast, especially with online orders. They usually forget to cut the sandwich or something else is wrong with the order. Lastly, they're unwilling to match they're in app deals even if you attempt to use the app and the app doesn't allow you to place the order. read more

Boy they sure try . Clean cold and fresh . Drinks ,napkins and lids place is always clean .almost like they care . Food is fresh and when you call they pick up the phone . read more

Delivered to the wrong address. Expected an apology or a credit !! An hour and 45 minutes later they delivered to the right address, after my 3rd call read more

Service a little unfriendly. Tuna salad sandwich had off putting onion flavor and no evidence of cucumber as advertised. Tasty bag of salt and vinegar potato chips. read more

I've been to several locations across the country, and this is by far the worst. They must be too concerned with their quick service, because the sandwiches look thrown together. My Beach Club was 50% lettuce and there was barely any avocado. Sadly, I'm never going back to this Jimmy Johns. read more

Jimmy John's - Had to search for the avocado. Barely any hiding between the slices of cheese. - Sandwiches Near Me - Prescott Valley, Arizona

Love this sub shop. Meat is outstanding, bread fresh, service friendly and efficient. At Subway I order double meat in order to really taste meat, here, not so much. Excellent food, service and value!!! read more

This is the third time I try to order in the drive through and just ended up leaving because no one even makes an attempt to take an order. Then employees just look at you rudely without opening the window when I do pull up to try and get their attention. I recommend new management for this business. If I was the owner I'd be furious. Im sure I'm not the only one who experiences this. get new employees who want to work and don't act like it's an inconvenience to do their job!! It's ridiculous read more

I used to work at this JJs and still come here all the time because I love the sandwiches. The service however, is mind boggling. It is by far the slowest JJs I have ever been too. I placed a pickup, got there 10 minutes later, and I still waited for my one sandwich and bag of chips for another 10 minutes. Not to mention I was the only freakin car in the line! The sandwiches still are great but damn man! Freaky Fast is supposed to be the motto. read more