I had to give a business a second chance, itoday when I went in the place was clean and I saw people not standing around. They were actually working. AND, pleasant. I loved seeing this. Sometimes it's good to get a negative review for people to understand the importance of their jobs. I WOULD RECOMMEND read more

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The food is usually a standard fast food quality but I had to say something about this seasonal drink. It's called the Noggy or Nice Sweet Cream Iced Coffee. It's a beautiful picture with whipped cream and chocolate drizzle... IN THE PICTURE! This is the ACTUAL drink. I know restaurants show items on tv/ads and when you buy it, it rarely looks like the picture but this was a whole new level! Taste: it's very thick like they dumped a lot of syrup in it. Appearance and taste would both have to be a 1 read more

Jack in the Box - Iced Coffee Noggy or Nice - Fast Food Near Me - Prescott Valley, Arizona

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I had a horrible experience at the drive-through at this location a few Sundays ago. The punk who took my order had zero customer service skills. In fact his attitude was a bit nasty. At the order microphone I asked him, "What's your name?" He replied, "John," although my receipt showed the name "Craig." I understand that since, this location has closed. If other restaurant managers see my comments, I would not recommend hiring any ex-Jack in the Box employees. The unit in Prescott Valley was staffed mainly by "high school drop-out" types, and given that Arizona is ranked #46 in public education nationally, these are not the types of "boys" you'd want your daughter marrying. May this location be replaced by a restaurant that takes pride in itself and has a good grasp on service. read more

Wife ordered Supreme Croissant for me last night. It came home in box. Opened it up and it looked like someone sat on it!

Bear (name tag) was an amazing associate at this location! I came in for the lunch rush and ordered a breakfast jack combo. Minus the wimpy egg that came on my sandwich, everything else was amazing about my experience. Like for real- when was the last time you had a pleasant experience at jack in the box!? Bear was amazing! Took orders fast at register, was communicating with back of the kitchen, walked out my order to my table and even picked up my tray when I was done to throw it away for me! All while juggling a super busy lunch rush! My hash brown was fresh and hot- my breakfast jack sandwich needed some help though/ it still tasted okay, but definitely room for improvement. Very surprised with my nice experience today. Bathrooms were clean too! You can tell this team worked well together today on 3/6/2020! Good job! read more

Jack in the Box - Inside - Fast Food Near Me - Prescott Valley, Arizona

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The opposite of fast food. I was in the drive thru for 20+ minutes waiting which sucks when you only have an hour long lunch break. The workers were polite and the food was as expected. However it's not worth the amount of time spent. read more

Visiting the hospital in town, ate breakfast here two days in a row. Food was hot fresh and looked and tasted great. Above average fast food experience. I love the ultimate breakfast croissant. Service was great in store and in the drive thru. Will definitely be back! read more

I know this place is closed now, but seeing all the one star reviews I wanted to give them a five star one because of my experience with this Jack in the Box. I've lived in Prescott Valley for a long time and occasionally go to get food (well, went, they're shut down now) here. I always got two Jumbo Jacks, "no onions", and that was all. My standard order. I'm not a french fry, soda kinda guy, burgers only. And I say the burgers were always good AND they never had onions on them! They never got that wrong, not even once! So kudos to them. I am sorry they closed. I always used the drive thru, and I never had trouble with the staff. They always seemed at least courteous to me. I just recently (August 2025) had a couple of the Tacos because I hadn't had them in many, many years. They were awesome! They brought back memories, those Taco's! They're not for everyone, but I like 'em. So, I just wanted to say I always had good service and good food here, and I'm sorry for all of the people who didn't like the place or staff. Maybe because I always used the drive thru late at night? Maybe that's the "secret" to my success? I'll never know, but I always enjoyed the Jumbo Jacks! Thanks to the folks who made my awesome Jumbo Jacks and I'm sorry to see you go. read more

I do not normally go to Jack in the Box, but sometimes the plain tacos just hit that craving. I ordered 3 orders of tacos to go. I got something in a box. I told the girl at the counter and she said they were tiny tacos and that is what I ordered. Never heard of them. Ginger said that is what I ordered and she read it back to me?? Her voice was like a rat squeaking so maybe she did say that, I will never know. My wife was right by me and heard what I said, so I know I did not order "tiny tacos" Anyway, I was told I had to pay if I wanted the normal tacos. Last time I go there and ginger can FO read more

Just not good food. Chicken sandwich was cold. The tacos were still cold. The burger was not worth it. The spicy chicken fingers not spicy at all. They were out of almost everything breakfast related. Cleanliness needs to be a much higher standard. Looked like the windows and doors haven't been touched since covid started. The milkshake was decent. read more

Jack in the Box - Counter - Fast Food Near Me - Prescott Valley, Arizona

In the last two visits to Jack in the Box, the kids failed to add tomatoes to my DBL JJ. As it was a drive-thru I found this out when I got home and had to add my own. The value for this was more than the price of the burger in the first place. I called the number on the receipt on the second failure and the response was lack luster as best. I would suggest the ownership get involved and better train these employees, it's your business that suffers. Ted A. read more

wash your dam vegetables shit taste like dirt like seriously you guys ruined my day I was trying to have a simple junior burger and it taste like dirt and smells like shit read more

Bomb food and always great Curley fries!!!!!!!!!!!!! Burgers always on point! Tacos are better than taco hells

The service was not good! They messed up our drinks after a 20 min wait. And also there manager "Ricky" was quite rude when taking our order. She did not politely ask us to raise our voice so when we did she got mad at said that we were being disrespectful and rude so when we got our food 20 mins after she was upset and took our money saying " if yall are going to be disrespectful then I will not go through with your order" when in we fact we were not rude but she was very unjust and unprofessional with how she handled the situation Evan saying "oh my fucking god" as her employee fixed our drinks. Definitely won't be back anytime soon! read more

I've always liked JIB a little more than most other similar FF chains. This has nothing to do with the corporate marketing targeted towards stoner culture's munchie compulsions. It's all about the Jumbo Jack (with cheese, heavy onion and mayo please) and those tasty little deep-fried faux tacos. If this were still the 70's it would be all about the tastiest burger anywhere, the now defunct Bonus Jack. But that's neither here nor there... This location is locally owned and operated. The staff has always been friendly and seem to want to give good customer service. Unfortunately, I've had some problems with orders being incorrectly prepared. To the credit of management and staff they are always willing to fix the problem and make sure you're satisfied. Which is about all one should expect from FF restaurants. The other issue I have is that they could do better with keeping the dining area cleaner. That's not an easy task, but it can be done. JIB gets a full "extra" STAR for doing a great job with lettuce-wrapped, no-bun burgers and the Coca-Cola Freestyle fountain machine with a few dozen sugar-free and caffeine-free flavors. The Fanta Zero Peach is insanely good! read more

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If you want something on the menu, they probably don't have it. I assume it's the manager who is continually informing they're out of very necessary ingredients, so either he doesn't care or just needs a new job. Also for a long time they were missing half the menu board and would be extremely offended if you forgot your item number. Don't go cause you'll be disappointed. 0 stars if I could read more

Not sure what happened to Bree, but the new manager Ricki (no name tag today) is curt and rude. She will cut you off before you are even done ordering. I came up to the window to pay and when she handed me the large drink, she didn't make sure I had a grip on it and it slipped. Thankfully I caught it, however, a dismissive attitude is not customer service nor even basic human kindness. I try not to be negative, but what happened to being personable and engaging? I'm not looking for a bestie, but simply an experience that drives me to return. read more

Really good with food with the grandson! He loves breakfast food anytime!! Food is actually pretty tasty! read more

Jack in the Box - Yummy breakfast - Fast Food Near Me - Prescott Valley, Arizona

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Store No. 1512 Eat in Order #302 I ordered a grilled chicken #13 I received two pieces of bread, sauce, and lettuce, no bacon, no cheese and they were out of tomatoes. This was the most expensive partial chicken sandwich I ever had. The menu on the wall shows bacon, cheese and tomatoes. read more

Good luck getting anyone to take your order at the drive through a few hours before closing. If they do take your order, expect to receive a bag full of greasy as an extra FU for bothering them. read more

Went here last week and was veryyy upset with my experience. I haven't been to Jack in the Box in a while but was really craving their curly fries so decided to check it out. The person helping us out at the drive through was very abrupt, gave us rude looks and then got our order wrong. They forgot our curly fries and gave me the wrong burger. There were too many people in line to go back through the drive through and the dinning room was closed so we were unable to get our order fixed. read more

Food is horrible compared the good old days of Jack. The stores are often dirty. I don't recall seeing a clean drive thru in any store regardless of the city. What happened Jack? Did you just give up? Are the stores managed so poorly that they don't even clean anymore. It's just a matter of time now until the end. read more

Poor customer service at drive thru. Employee did not welcome nor did she seem interested in the order. More of a bother to take the order. Shameful to have people who don't care about customers. I will make sure I let my friends and family know that this is not the place to spend your money. And if you want customer service this is NOT the place. read more

Left drive thru. Tried to order a mint mobile shake that the banner was on the menu board was told they don't sell it anymore. The menu board had a 8 x 10 paper filled with items that you could not order as they were basically out of everything. Not a good way to run a business. read more

I have given this Jack in the box a few chances, but they seem to always get worse. Many times we are missing food - other times, it looks like we have everything and when we get home, the order is wrong and the upgrade (loaded tacos) aren't there. We paid for nothing. Last night was the straw that broke the camels back. I did a mobile order to be picked up in store. I chose to do it inside over the drive through so I could check everything without being pressured. I walked in, and I saw my order on the screen. There is a timer on that screen that counts up. I watched as that timer went from 4 minutes to 16 minutes before anyone even spoke to me. I was the only person inside. They saw me there. I waited 12 minutes for someone to say something. I was very furious. My leg shaking because of how annoyed I was. That was unacceptable. read more

I have been to this Jack in the box now six times and every time they have me wait in front of the store for 20 to 25 minutes this is absolutely ridiculous and if you can't do fast food then Call it a restaurant. Never ever go to this Jack-in-the-Box it's the worst fast food I've ever had in my life read more

I sent my husband, this afternoon, to go get the DBacks promo, which is the same as last year. Tried to order 2 free jumbo jacks and 2 large drinks at reg cost.. (Promo for a home run) the punk kid at the counter refused to make the sale. Stating you could only get one free burger. WR ONG we got this same promo last year repeatedly and never had a problem buying 2 promos, one for each of us. #jackintheboxsucks By the way their burgers aren't all that. Wont be wasting my $ there. By by jack. read more

The food was good, no complaints. The customer service is awful. We sat in the drive thru for at least ten minutes trying to get the attention of the store employee who was too busy dancing behind the counter to notice. When he did come back we asked if we could add on a small fries that we had forgotten to order. He then gave us our bag of food and said we had to drive around and come through the drive thru again to purchase fries. If I didn't have two hungry kids, I would have made him return it all and gone somewhere else. So the rest of my order gets cold while we order a small fries. This is the most ridiculous thing I've heard of. This store runs out of everything so its gambling to see what you get to eat that night for dinner. We also pulled up six minutes til close and they refused to take our order and said they were closed sorry. The store manager needs to be replaced at the very least. I'll be going to Prescott location from now on. Don't waste your time with Prescott Valley. read more

While I understand this is fast food, until recent years, it was my favorite fast food. I just do not understand what has happened to the Box(es) in this area. It use to be good cheap food, but that was another time. My final visit was Friday May 18th. I am moving to an area that will not have this place and I wanted a fix before leaving... First off, I stood at the register a few minutes before the talkative staff even acknowledged a customer was waiting for service out front. Once the woman on the register came from behind the scenes to wait on me, she exuded a perturbed air and was very unfriendly while I placed my order, never thanking me nor really even talking to me, just stood there with a hand on her hip and walked away after she gave me my change. I found it interesting that the dining area had customers, dirty tables, over-flowing trash bins while the employees were gossiping(?) behind the counter. As to the food, the two greasy tacos were hot and unexplainingly nastily as wonderful as I remember (either one likes them or one doesn't). I like them. However, the jumbo jack beef patty was cold, far from juicy, and tasteless, hockey puck came to mind. Then I pulled a tomato out of my sandwich which I ordered without and verified my receipt stated no tomato. The fries, while hot, were way too salty, tasted of Umh... old oil leaving a taste in my mouth I needed to rinse out. Oops, damn, no drink cup, I had to get up from my table and wait, wait, wait, till unfriendly woman showed at the register so I could get a drink cup that should have came with my order. She never said a word and looked as if she could speak English. Maybe my thinking she could speak English is my fault, but she appeared to be caucasion. I got my drink, sat back at the table, looked at the awful meal, ate the hamburger patty cold and decided to just dump everything else in the trash rather than complain. After-all I did like the tacos, and as the employees had no interest in serving their customers in any way, shape or form, why bother? It was evident they don't care about their jobs, their customers nor the food they serve. All I can say to the staff is thanks for this memory. read more

I went to Jack in the Box this evening. After ordering 12 tacos my daughter and I headed home. When I arrived home we realized we were short two tacos. I took the order and returned to Jack in the Box and told them what had happened. I asked for 12 tacos. The girl who had filled our order apologized but another employee, a small blonde headed female, acted like I had insulted her. She seemed really put out that I wanted 12 fresh tacos. (I did make sure there were 12 before I left the second time). This is not the first time my order from there has been wrong with the same type of problem. I do enjoy their tacos but it might be while before I go back there. read more

My husband, granddaughter and I stopped in to get breakfast meals, I was going to get the big breakfast meal, but before we placed our order, Cody told us we were not allowed to sit at the tables because there were only 3 employees working at the time, and that we had to leave to eat, I wasn't going to order but decided we would order anyway. It was too hot to sit in the car and eat, so we had to sit on the curb that was in the shade to eat. I have never been told we was not allowed in to sit and eat, because they didn't have time to clean up after us. I am so disgusted with everyone, complaining that they don't have enough help to do the work properly, how about telling the employees to get up off their lazy ass asses and get the work done the right way. What in the world has this country become. Lazy ass employees, that make $15.00 dollars an hour and expect more on top of that. I will never eat at another Jack in the Box ever again. The manager needs to have a talk with all their employees. QUIT being LAZY!!!! The year 2020 is behind us now, so quit using that as an excuse now. read more

Good luck ordering here. I dont think these morons have ever gotten my familys' order right. Seriously, how hard is it to put a piece of cheese on a sandwich? This Jacking the Hole sucks bad. read more

Hey lady we can here your comments on your microphone through the speaker at the drive thru. Sorry to inconvenience you by taking our order of more than 1 item. read more

This is not worthy of a rating period!!! The food and fries a just GROSE. It won't let me do zero stars

Ordered 2 orders of tacos (4 tacos). Window guy offered my dog treats! I had to ask for taco sauce. Got home only to find only 3 tacos in the bag! 2nd star was for the dog treats. read more

Jack in the box is getting better and friendlier staff. Food was perfect and at the right temperature.

I went at like 11:30 today, only two people working as it's so late. I got to the window & the guy oh so sweetly told me there'd be a bit of a wait due to only two employees, which i have no problem with, we then chatted just a bit at the window. Very nice guy who somehow hasn't gone crazy yet working so late with so little staff. Props to you dude! (anDddd my wait wasn't nearly half of what I had thought it'd be) Great service and attitude read more

Multiple orders at night incorrect, pain in the ass when you're going home from work. Pathetic excuses each time. No call back from corporate office. read more

We ordered our food it came out fast & Zac gave us great customer service. We will continue going often

Food was cold and I had to ask for napkins and straw and everything else. Bad service.