I hate to write this review as a long time customer to Jimmy John's on Hwy 77 in Lynn Haven. Every once in awhile my order would have bread that was overbaked or not fresh. I developed a system of placing my order on the app, then calling the store and requesting their softest bread & I usually got it.
At the end of Dec. 2025 & Jan. 2026 I did not place the order via app as it was last minute & my husband went in to place the order directly. The first time he did, the employee looked up my past orders and gave him the same as my last order, but this time for some reason, they added mayo to my subs and I NEVER have ordered mayo on those, I always ordered light oil & vinegar, NO mayo.
Twice, my husband decided to stop by & asked for the same as my previous orders, specifying no mayo but again my subs had mayo & I threw away because it's gross. We are now at a total of 4 subs thrown away, & I still have not called & asked for credits.
On Jan 9, 2026, the 3rd time my husband stopped by, so I printed the directions which clearly stated, #7 Spicy East Coast Italian, double cheese, NO Capocollo, light amount of Oil and Vinegar, lettuce, tomato, and NO MAYO. I enlarged, bolded, and capitalized the NO MAYO part. My husband handed the printout of the instructions to them. There was Capocollo & Mayo. This time, I did call as the 3rd time in a row mayo was added. I called the next day, on Jan. 10, 2026, because it was around 9pm when I was about to eat.
I called & spoke to a male, he said he would put a credit for 2 subs. We hang up, 2 minutes later I get a call from a female named "Jesse". She said they would NOT be giving credit for 2 subs. She said because I called the next day instead of the same day they would not issue a credit. I asked for a Store Manager, she said they would make me 2 subs but only if I came back same day. I said I lived 45 minutes away & not going back to town that day, she became accusatory that I was trying to get free subs. At the end I said, if you won't issue credit, refund my credit card. She said ok, put me on hold, says she can't do a refund as it's the next day. I advised she would be unable to VOID the transaction but CAN do a refund, but she insisted she's unable. I asked to speak to the Manager & was told Jimmy John's does not have "Store Managers" just an owner & I requested the owner. She rudely says she was not giving me the owner's number. I said have the owner call me. She says ok, but the owner never called me.
I was a frequent customer before speaking to "Jesse". I would spend about 40 to 50 dollars each time I went but I refuse to spend money on a business that no longer values me & who has a shift manager that is rude towards a long time customer. read more
