Visited recently during a work trip. Funny we all got the #4 turkey - all prepared slightly different by request and they were fast, accurate and delicious. Standard drink options VERY CLEAN restaurant and bathroom Super friendly staff. I would definitely recommend this location for a quick bite or if ordering sandwiches for a group business luncheon. read more

The manager, Mikki, likes to berate her employees, swearing at them and calling them names. Some examples include telling them they're "useless," "too stupid to work at McDonalds", and are "effing idiots." But with more...colorful....language. Super disappointing when an establishment allows this kind of leadership. It trickles down and leads to poor customer service from employees, which I've also experienced here. Employees have often been short-tempered and rude. Not impressed and will gladly drive the extra five minutes to go to the next closest location should I need a Jimmy John's sandwich that badly. read more

Just visited today, in person. I had a large order for work to pick up. Everyone said hello! Then I was asked "how can we help you"? This Jimmy John's is so clean and friendly! My order was perfectly prepared which included about 18 sandwiches, special requests on those sandwiches, chips, and a few beverages. It was spot on! Thank you all for your hospitality. Everyone appreciated their lunch. This is my go to store to trust for cleanliness, kindness, and efficiency! Have a wonderful day! read more

Today august 16 was the second time i got my food delivered and the drink was missing. last time it happened i called them and they said i could drive to them and pick it up. Kinda defeats the point of delivery. read more

Gotta start off with saying THIS RIGHT HERE is definitely the BEST sandwich they have available! Don't trust me? Go get one yourself and you won't be disappointed! They made this bad boy in under 30 seconds that's impressive right? Something made to perfection in so little time. This was a mobile order pick-up and when I entered the restaurant it was clean. The staff was a group of nice and enthusiastic young people. Definitely recommend this spot, don't left the bad reviews fool you! read more

Jimmy John's - #7 Spicy East Coast Italian - Delis Near Me - Hudsonville, Michigan

Long wait time inside which would have been alright if the guy wasn't rude in letting me know that they were busy. It was like his purpose in saying so was to encourage me to leave which is exactly what I did. Customer service is a lost art these days. I usually don't take the time to write a review for a fast food place but my experience was that poor it was worth it. read more

Food was good service was so horrible, i went threw the drive thru with a friend on July 9 around 2:50ish, when we got there the guy sounded so done and not welcoming. It made us feel honestly scared to order because we didn't want attitude. They never asked if we had rewards when we pulled to the drive thru and the guy was frowning practically, i understand it could have been a bad day for him but service should always be welcoming no matter what. We had two separate sub orders and when i got mine he said "have a good day" and i said to him "we have another sub" and instead of him being like "i'm sorry" and owning up to it, he just said "i know" and shut the window upsettingly. horrible experience. The place does usually have good Ambiance. read more

Jimmy John's - Sandwich - Delis Near Me - Hudsonville, Michigan

Have had nothing but issues almost everytime. They always have some excuse. I always get the #12 specifically because it has avocado on it. This was my sub. "With avocado" wtf guys this is ridiculous. read more

Jimmy John's - Lack of avocado - Delis Near Me - Hudsonville, Michigan

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If you have a 30 minute lunch, do not go here. It has been 20 minutes of waiting in the takeout line and I haven't even made it to the speaker to order. How is this even possible. There were 4 cars ahead of me. read more

Worst Jimmy John in the area to go to. Do yourself a favor and drive the extra couple of miles to the cottonwood location. I ordered through the app for my wife to pick up. When she got there my order was done but was not placed in the pick up area. My wife ask them to check and they keep insisting to look at the pickup area. After 20 minutes my wife asked them to check but the girl at the counter kept insisting to look at the pickup area. Then another worked came up and ask and she went to the pick up area to look and didn't see it, but remember my name and realized where my order was. Also after all is said and done they forgot my fountain drink. Service here have been like this for multiple visits for me so far. read more

The sandwiches are generally good here but they charge way too much. I stopped by today and got a Club sandwich #11 and my receipt was $9.21. Good lord - $9 for a single deli meat sandwich on plain white French bread? They are crazy priced. Last time I will go to this location read more

We were expecting a delay with our delivery order, but that did not happen! I saw a notification when placing our order and it would have been okay. We were happily surprised with no delay at all. The sandwiches we received are some of the best quality Jimmy John's we have ever had! Fresh and perfectly prepared! Our delivery driver was wonderful too! Thank you all so much!! read more

Freaky fast more like freaky fucking slow they need to get new workers or smth them kids in the back be slow asf. and there was a blond hair in my sammie. i have black hair read more

Nothing really to review since the last 2 times we went to the Balsam Jimmy John's they refused to serve us because it was a "shift change" and asked us to come back in 15 minutes. Not sure what time they open but this shift change was at 215pm, seems weird. read more

We love Jimmy John's - but this place is so disappointing!! The moldy cheese was one thing, but they constantly forget things in our orders. Most recently, I got home and realized they missed one of our sandwiches. I called and they acknowledged the error and invited me to come back to pick it up with no apology. When I asked if someone could drop it off when they had their next delivery, they said we loved too far away (we live 2 miles away...and how do you know where we live just based on my phone number?!). We didn't have the option of going back, so they "put two free subs on our account" for the inconvenience/error - except they didn't. I am so over it. Come on @jimmyjohns... this is ridiculous. read more

We love jimmy Jon's but I was very mad when getting up to the paying window just to find out that they do not take cash, who does not take cash, very disappointed. read more

Tried to go through the drive-thru and the workers had me repeat my order basically 5 times. Then when I got to the window I had to repeat my order again, and they still forgot my drink. read more

We found ourselves in need of a large number of subs last minute. After being turned away at another sub shop because "we require 24 hours notice for this many subs" I called Jimmy Johns and they said no problem. I arrived and was met by several smiling faces & my order was taken, subs were made and I was on my way in about 5 minutes!! Well done Jimmy Johns crew from 545pm on Tuesday June 28!!! You will have by business from now on!! read more

First off, I would like to thank the owner, Bob, for a great Jimmy John's experience. The staff working were so freaky fast I couldn't keep up. I was surprised when they said they're names weren't all Jimmy. I've also had a great experience with their delivery service. Immediately after hanging up the phone, there was a knock at my door with a smiling staff member handing me my sandwich. I live 4 minutes away, it was crazy. read more

Jimmy John's - The OG Jimmy John's - Delis Near Me - Hudsonville, Michigan

Took over an hour for delivery today. Not freaky fast, haha. No reason or explanation of why either.

HORRIBLE CUSTOMER SERVICE!!!!!! The 2 staff members that helped us were so rude! Which is why they are only getting a 1 star! (there is a picture of them in the photos) DATE OF VISIT: July 31, 2015 TIME FRAME: around 6:00pm LOCATION: Located in a small strip mall next to the Family Fare on 28th Ave in Hudsonville. The strip mall is on the east side of the street. Cross streets are Port Sheldon & 28th Ave. STORE: Was clean for the most part. The "club like" music was SO LOUD, I mean REALLY LOUD, you couldn't hear yourself talking. Other patrons said something about the music levels but the staff did nothing. STAFF: When we came in no one said anything to us, when we were ready to order the man (in the picture I provided) took our order, he never looked at us the whole time we ordered, he just stared out the windows, then half way through our order he walked away and started talking to another guy that was toward the back, then he walked back and continued to stare out the window (never said excuse me or sorry for leaving while we were ordering), my husband started to order again and he turned and talked to the girl that was making the orders (she is in the picture too), then said to my husband " what was that" because he clearly didn't hear what my husband said for his portion of the order. At the end of our order he said "is that it" and I replied "yes", he gave me the total (all while NEVER once looking at us & staring out the window), I gave him my payment, he flicked it back at me, by this time there were some other people behind us who witnessed all of this interaction. We moved over to wait for our order. Got our sandwiches from the girl who NEVER said a word to us, no hi, no thanks, NOTHING. I was looking for some mayo & asked her if she could put some in a little container (not knowing they had packets) and she rudely said, "I can't I have packets", I said "that would be fine" and she literally tossed them on the counter & my husband and I had to pick them up. I HAVE NEVER DEALT WITH SUCH RUDE PEOPLE!!! The other 2 workers that were present were doing other things. We ate our food and on our way out the family that had been right behind us in line, stopped us and said how rude those 2 staffers were. FOOD: Tasted fine, was as ordered. Prices are alright, nothing great. Would I return to this location......NEVER!!!!! Those 2 staffers were COMPLETELY RUDE!! read more

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Friendly staff, clean, and always fast. Always busy at lunchtime but they move through everybody fast. We order a lot for large sports groups and the orders are accurate and each sub is clearly and correctly identified. read more

Friendly staff, clean environment - nice place to sit down and take a break! I love the flavor of the bread. Oh and you have to try something on whole-wheat. Super-thick slices! I like the quality of the meat a lot. I love Arby's (separate review on them) but not all roast-beef is equal! You get what you get at the deli. The only reason I didn't give 5 stars is because I'm not a provolone cheese fan (can't pick different cheeses). Edited/added note: I forgot to mention they have an "unwhich" for any gluten-free people. ;) read more

Fortunately for them you have to give a star. Went through the drive through and ordered two box lunches. One had wrong chips, the other wrong sandwich. Pretty disappointing when you're expecting turkey and bacon and you get TUNA!! read more

Great friendly staff! They always try to accommodate when they get it wrong. Never had any problems.

Terrible service and out of date processing system. I had earned rewards through doing online orders AT THIS location and then when I went to redeem my 1st reward AT THIS location I was told that they were not able to redeem it there and would have to go to another Jimmy John's location. The employees were total jerks about it. What a joke and a scam! Horrible customer service!! ZERO stars if I could read more

Their sandwiches are really good and the this yelp page is brought down by 2 angry moms

Great guys, fast delivery, accurate order. Fantastic job guys!

I like Jimmy John subs, but this location is terrible. I have gone three times to this location and each time they have messed up my order. During my last visit, we were the only customers and they still couldn't get an order right. Very disappointing. read more

I am not a fan of the subs made here. I hate the restricted options served here. Only 1 kind of cheese and if you want an altered sandwich. You can only take stuff off. Once you get the sub, the insides of the bread have been pulled out so much that it is VERY limp. Falls out of the bread as you try to eat it. The atmosphere wasn't bad, but the food was unsatisfactory and bland. read more

My first time going to a Jimmy John's. 5 people working and they stared right though us. Clearly they hate their jobs. Would it have killed you all to be nice to us? My last time going to a Jimmy John's. read more

Went there about 5 o'clock 2 people working, horrible customer service. Paid 7.50 for a sub with one slice of beef and one slice of turkey. Don't go on Sundays read more