I cannot speak for everyone else when I say JimmyJohns on Hapeville has did an amazing turnaround!!! I have been coming there seven months straight and the same young lady has been there every time I come! Super sweet she's a GM. She make sure everyone is doing their job correctly. My order is always on time and right! She also said she was a new GM congratulations you're doing an amazing job with your store!!!!! 7/27/26 read more

If Jimmy John's slogan is "Freaky Fast" then this store is completely the opposite. We waited 20 minutes for one "unwich" while people that ordered after us walked out with their sandwiches. At one point, an older customer was standing next to the sandwich making station, yelling orders for what to put on her sandwich. (Gross). One of the employees had an earphone in while making sandwiches. Truly a disappointing experience, especially for a company who typically delivers on their promises. read more

We lost the Jimmy John's on Camp Creek Pkwy I'm happy that they are here and my veggie sandwich will always be amazing read more

I drove all the way from College Park to this location, only to be met with terrible customer service. When I ordered a footlong ham sub and asked for peppers and no cheese on just one half of it, the cashier rudely informed me they would have to charge me for two separate subs. What kind of ridiculous and greedy policy is that? I have ordered my subs this exact way at this location many times and other Jimmy John's locations for years without a single issue. ​They lost a loyal customer over absolute greed. ​Instead of dealing with their rude attitude, I took my business down the block to Schlotzsky's and it was the best decision I could have made. Here is how they compared: ​The Price: I got a large Ham, Turkey, and Bacon sub for a grand total of only $15.02. ​The Service: Exceptional, friendly, and accommodating. ​The Perks: They gladly added extra tomatoes and onions at no extra charge, and the food tasted way better anyway. ​Schlotzsky's, you have officially earned a new regular. ​To everyone else: avoid this Jimmy John's location. Stop supporting greedy franchises that don't value you. Our money has power, and it's time we start spending it where we are actually appreciated! read more

This is literally the WORST Jimmy John's in the Atlanta Metro area. Regardless of the time of day it's always slow, and the customer service is subpar. They're always out of something, etc. I only come here out of convenience, and my experience is never positive. Please do not go here. read more

I work not to far from this location. I love jimmy johns, but y'all need people in here with better attitudes. It's ridiculous that I had to say hello to the cashier twice and ask how she was doing before SHE TOOK MY ORDER! Then when I'm asking a question, the attitude is even worse. She needs to clock out and start again tomorrow on a better note. They have bags right next to them after they make your sandwich, so why do I have to reach over and grab my own bag and put my own sandwich in it. I had three items made. I wish there was another one close by bc I would never come back to this one. A shame! Smh! Managers get on your stuff!! Some need a coaching on customer service!!!! read more

Jimmy John's - Bad service here - Fast Food Near Me - Hapeville, Georgia

Yeah this is just a horrible Jimmy John's. Had the worst JJ sandwich I have ever had out of here.

Not sure how they are ok.with closing early every day. They don't even have the decency to call you and tell you. This is the 3rd time in the last week I've showed up and doors are locked and the guy tells me they ran out of bread yet I'm looking at bread sit on the counter. Insane! Not to mention I noticed others said the same thing in other reviews! Corporate needs to investigate! read more

We usually eat at this location 2-3 times a week and have been loyal customers for over 8 years. I placed my order through the app at 11:05 AM, and by 11:50, it still wasn't ready. When I arrived, the place was very busy--about 14 people were waiting ahead of me. I patiently watched all of them receive their orders but then noticed something frustrating: customers who walked in after me and ordered at the counter were being served within 5 minutes. When I asked about my order, I was told it was "coming up." Fifteen minutes later, I asked again and was told I was still third in line. I requested that my order be prioritized since I'd been waiting so long, especially compared to those just walking in. I was told no. I asked for a refund, which they processed--without a single apology or acknowledgment of the poor service. The staff were unprofessional and clearly overwhelmed, and sadly, based on similar reviews I've read, this isn't an isolated incident. This location needs better management and serious customer service training. After years of giving them steady business--as well as large orders for our company--they've now lost me as a customer. read more

Absolutely HORRIBLE! I work close by and our large company orders there all the time. I noticed my past couple orders have been late but this most recent order was over 2 hours late! I kept calling and they said its going out the door now. I went down and waited 30 minutes and gave up. I called and said to cancel my order and refund my card. It was very interesting how quick they were to say okay. That right there tells me my order (for 18 people) never went out the door. This was very embarrassing. I DO NOT plan to use them again unless I'm in a big crunch but will make sure I dont find myself in that position. Super disappointed. Ironically, talking to many other of my co-workers they are experience the same issues with their meeting order. :( read more

Some people find the relaxing slower pace of southern life a little blessing. This Jimmy John's is Freaky slow!!!

They routinely close early. So frustrating. Other than that is an average sub at best.

Unreal... second time I have ordered food for delivery and they don't have delivery drivers. You should edit your listing on Yelp so that people don't think you actually deliver. However, the employee that called me to tell me that they can't deliver was really great. Processed the refund fast and was professional even though that was a hard call to make. read more

The food decent here but why does the music have to be so loud. I just walked in and "thump thump thump " and turned around and walked out.

As a fellow jimmy johns employee id have to say i couldnt be more embarrassed to be a part of this company. They entirely focused on pickup orders as i watched the line waiting to receive there inshop orders grow to over 5 people this store does not fit the freaky fast criteria the attitudes need regrouping. They all looked like they wanted to go home i didnt recieve a bag for my to go order as did nobody else and there was NO ice. The manager i assume constantly filled cups up with ice from the back acting as if there wasnt enough people to fill the damn ice to the soda machine. read more

I think Jimmy John's has a pretty good product. The meat is pretty fresh, as well as the lettuce. Their bread is pretty tasty too. You can expect to pay $7 and change for a sandwich or $11 and change for a combo. If their prices were a tad bit cheaper I'd say it's worth five stars. All in all it's a convenient, healthy option for lunch! read more

Jimmy John's - Jimmy John's! - Fast Food Near Me - Hapeville, Georgia

My first time coming to this location...it was clean an it smell awesome upon walking in to the establishment...bathroom was clean an awesome...I love the bathroom design on the wall...Ashley was very professional an had great customer service...I ordered the #17 Ultimate Poker w/ extra Mayo...I will definitely be back again... read more

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They don't have drivers, had to cancel order. A delivery place has no drivers. Not the least bit apologetic. Just awful.

Absolutely horrible service. Cashier looked disgusted at every customer that walked in the door and would not get off her phone. She also had headphones in and was speaking so quietly. read more

Stayed at a hotel nearby. Ordered delivery online, and received a phone call saying they have no drivers and cancelled my order. Tried DoorDash, placed an order. Store called me and said they wouldn't drive it. Tried again on Uber Eats, and they apparently don't outsource any drivers, so they again called me cancelled my order. This led to me dealing with 3 separate refunds for food I never received. Why advertise delivery when it's not possible to get delivery? read more

Just like the commercials say, this place is FAST. By the time I paid and finished putting my change in my wallet they were handing me a sandwich. I thought they were accidentally handing me someone else's... LOL On my most recent visit, I ordered The Vito. It was noticeably fresh with decent flavor, but it could have used a little more meat and liquid (oil, vinegar, mustard, mayo). If you are pressed for time though as I was on this day, this is your perfect lunch spot. read more

Jimmy John's - The Vito - Fast Food Near Me - Hapeville, Georgia

I love having to yell my order because the music is ungodly loud. I keep coming bc it's close to my office and it's quick, but the attitude is hard to deal with. read more

Nothing is "freaky fast" about this place. Terrible service. Placed an order on a Saturday via the app that never arrived. Store wouldn't answer the phone either. read more

Online order wasn't ready when I arrived, they rushed my order and I ended up cancelling after I got my sandwich and realized it was missing toppings from the order. Glad I checked it before I left ‍‍ read more

I'm glad that I pick JJ! It's been a while since I've eaten here so I didn't know what to expect. I was very pleased with them as I always was in the past. I placed my order on their app which was a simple easy process. When I arrived my order was ready and everything was made exactly how I ordered it. The one thing that I didn't expect was Turkey isn't offered on the app and I am unsure if it's offered if ordered in the restaurant. I can't eat here often because I don't eat pork much if any. I'm hoping this was a slight oversight. We want Turkey, bring back the Turkey please. read more

No delivery driver on a Saturday night. Some mumbling kid called me to tell me my order was being refunded, then hung up on me with no apology or acknowledgement. I spend about 15 days a month in hotels here, and this place will not be on my list for delivery ever again. read more

This Jimmy Johns hits different. I order here all the time as well as a few others in different locations because I love their unwich but they get my order right every time (maybe a missing pickle here and there no biggie.) and I get my money's worth. Nice staff every time I pick up my order and overall great experience. Also, thank you in my weight loss journey!!! read more

This place is sh*t. Bunch of dumb idiots working here. Can't read or write. It says cut in half. Cut it in fu*king half!!! Learn to read. Learn that order online doesn't mean wait for me to come in and ask for it and then make it. The stupidity is real here. Sorry your mamma dropped you on your head read more

I called for a delivery order at 4 pm. The lady taking my order was more interested in talking to someone else about going on breaks. She was VERY RUDE to me (as a paying customer) and acting like I was interrupting her. WTF Jimmy Johns. I know you are better than this. SOO.... 30 minutes later (when my order should have been delivered) the same rude woman calls me back to let me know their delivery driver will not be in for work until 5 pm. WHY WASN'T I TOLD THIS WHEN I ORDERED???? She offers no apology or any explanation. She advises me that I can wait until their driver shows up for work OR I can come pick it up myself. I cancelled the order. This location will not have my business any longer. This Jimmy John's is terrible and DOES NOT live up to their company standards. It's pathetic. read more

Ok let's start by say the loud music as if I'm walking into a night club. Then I look at the menu before I get to the cash register and I stand the for a minute before I say something to the guy that is standing there and refuse to face me to take my order WTH. Then he whispers do you want cheese on that and I said yes, come to find out I was charged extra for the cheese. WHAT IS A SANDWICH WITHOUT DARN CHEESE SMH IM DONE WITH PLACE. Now for the group of employees that make the place look like a hang out spot IM DONE DROPPING THE MIC read more

Jimmy John's - Fast Food Near Me - Hapeville, Georgia

"Freaky Slow" should be this locations motto. I ordered online and 15 minutes before arriving to the store and when I got here I had to wait another 15. Very poorly managed store, absolutely ridiculous, they even have a huge staff on hand. read more

Jimmy John's - Not a single online order ready - Fast Food Near Me - Hapeville, Georgia

Worst experience I've had at a Jimmy Johns. Entered the restaurant 20 minutes before closing with my family and was informed that there was no bread available, that the next batch would take 10 minutes to come out of the oven. I told them we would wait, and when the bread came out they informed us that it would take 35 minutes to cool off. We stayed and waited to be served, getting our sandwiches made we'll before the "35 minute cooling period." Extremely frustrating entering a restaurant during business hours to have the staff try to dissuade us from ordering so that they wouldn't have to serve anyone within 20 minutes of closing time. read more

I've been here several times, and every time the service has not met Jimmy Johns status. My last visit is what pushed me to write this review and to not return. 1. The lady making my sandwich was bossy and yelling at her kids while she was making my sandwich. 2. They locked all the doors when they closed in an hour and a half. When I was unlocking the door to leave, the same lady demandingly yelled and told me not to unlock the door. How do you except me to leave? I ignored her and opened it anyway. 3. Same lady lied to me. When she handed me my sandwich she said the bread was hard because it just came out of the oven. But it wasn't hot. I'm a professional baker, bread is hard because you burned it or its stale. I wasn't going to complain but don't lie to me. The bread wasn't enjoyable. 4. They are slow compared to most Jimmy Johns. Don't yell at me don't lie to me and send your kids home. read more

This is the absolute worst Jimmy John's I've ever been to. They are very slow, customer service is terrible, they can't make a sandwich like you ordered if their life depended on it. They argue with you if you call them out on their error and insist you are wrong... Um.... I'm the customer, remember? I used to go here every week, but I don't think I'll be back unless there's a real turnover in employees. It's a real shame too. read more

Super fast but that because they barely made the sandwich. Turkey sandwich what could go wrong... let me tell you. I had to search for the lettuce due to such a small amount even a friend asked if I ordered no lettuce. There was more mayo than turkey, I guess 1 slice of turkey is the spec because the whole office enjoyed their bread and mayo experience. But it was fast. Increase your quality and not just speed. read more

What I don't understand how people manage to hire employees with bad attitudes and let them be the face of a business.3 employees working with no smile, no greeting and bad attitude like someone killed their cat. Walked up to the counter and I get greeted with "whatchu want". Ordered a sub an Asked for a cup of water, got a dreadful reply "we are out of water cups" with absolutely no sense of remorse, let alone a "sorry". It's like I am not giving them business, they are doing me a favor by serving me. If you hate your jobs so much, don't spoil your customer's mood with bad attitude. Go find another job or leave your f-ing attitude at home. read more

The sandwich was made well and delivery was fast. Can't comment on customer service since I just ordered online for delivery. I would order again if I'm working in the area again. read more

I have a lovr hate relationship with this Jimmy John's. I like the sandwiches and I love the pickles! When I would order delivery they would leave stuff out my order and I would have to call them to come back and give me what was missing. I didn't mind waiting because one I like to get what I order and they just happen to be located less than 5 minutes up the street from my job. But what else bothers me is the fact that when I ask for extra it never seems like they understand that word. One time they added cucumbers and I asked for pickles. I don't know how they mixed that up but I had let them know and nothing was done about it. It was just like an "oh well" type of attitude. What if I or someone I was getting it for was allergic. Lucky for them I'm not allergic and I'm not going to make them make it over just to remove cucumbers. But asking me if I would like a complimentary drink or bag of chips would have been better than nothing at all but I shouldn't have to ask for that type of thing it should be an automatic thing. But I digress. Still like Jimmy John's and the guy who I believe is a manager is always nice. read more

Walked in the other day. Ordered a sandwich to go. The gentlemen who helped me were very nice and accommodating. It was my first time ever being at a JJ's and they were patient and answered all my questions Sandwich was made fresh. Since I wasn't eating the sandwich right away, I was worried about it getting soggy. Not the case. I ate half and ended saving the other half for even later and it was still fresh! Even though I didn't eat it there, still a clean establishment. read more

My wife and I order from here regularly. The app works great for us and the delivery is always really fast. The sandwiches are always correctly put together and the quality is great. You definitely get what you pay for. As a suggestion, I always ask them to "take some bread out" when ordering the French bread, it helps to eat the sandwhich without losing the goods. read more