We went to jimmy John's in Franklin TN today for lunch. First they messed up our order and then when we opened the sandwich it literally had one shaved slice of turkey for a 20.00 sandwich. I brought it to their attention and was told that's a serving at that point I wasn't going to pay over $20.00 for a bread sandwich so now im waiting for a $32.00 credit to be applied to my credit card. Also I forgot to mention I had a birthday reward but it didn't show up and their response was check the app. Needless to say we will nolonger go to a Jimmy John's anymore and I think corporate needs to check this location out. read more

I'm not sure why the app even has a place to say you want mayo packets or the sandwich cut in half. No napkins either and I just don't get it. Ate my 1 piece dry sandwich in the car without a napkin for the last time lol read more

Food and service fine. But the music was deafening. Finally had to leave and finish lunch elsewhere.

Purchased 8 inch Roast Beef in Yorba Linda Ca. because someone told me they were good. What a total ripoff of couple slices of beef and lettuce for 10 bucks, How do people like this chain? read more

Something significant has changed here. Usually great sandwiches but now, two pieces of bread with 1/3 the meat you once got. $22 for 2 sandwiches of what is mostly stale bread and very little accompaniments. Perhaps their way of squeezing more profit but it will not work. I'd suggest trying another sub shop read more

Jimmy John needs to do better. I ordered a giant number nine and asked for them to cut it in half and if they could toast 1/2 of it and the other half leave alone. They told me they could not do that unless I ordered two separate sandwiches And by doing that it increased the price by about $.40 cents. This is absolutely ridiculous. I tried to tell them I've never had one of their toasted sandwiches and wanted half of it toasted to see if I'd like it but they didn't care they refused. Apparently this is why this store has a two star. I've gone to the store before at least seven or eight times and I have to really watch them making the subs because they always nine out of 10 times get it wrong. read more

Love me some JJ's! Honestly, it's a JJ's. I'm looking for a good meal at a decent price and that's about it. This location delivers that as good as any of the other stores I've been to. read more

No complaints here. Friendly staff, great food, clean restaurant. The beach club is my go to sandwich and they really prepare it well. It is flavorful, especially with all the potential customizations. read more

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..............................................the worst JJ experience. Associates were condescending to my complaint. Didnt care one bit!! I saw the store had a two star total but gave them the benefit of the doubt!! DO NOT GO HERE FIND ANOTHER JIMMY JOHN'S WITH BETTER REVIEWA read more

It's a Jimmy John's. That about sums it up. For the record, today's visit: Service--prompt and polite. Orders were taken and food delivered quickly. Sandwiches--fresh and fairly loaded (not overstuffed like some places--my regular seemed larger than normal. So, good bargain. Value--decent prices for what you get. Overall--mundane. But if you're in a hurry, give it a try. read more

I ordered a skinny sandwich and asked for them to add lettuce and mustard. They said they would have to up charge me a dollar. What?! And that they could give me packets of mustard, not put it on my sandwich. I've ordered this before and they added whatever I wanted, so must be a new policy. Not going back ever. read more

Good food, fast delivery! Sandwich was fresh, perfect for lunch- would recommend this location! read more

Jimmy John's - Food was great! Fast delivery!! - Delis Near Me - Franklin, Tennessee

Took almost two hours to get my sandwich and they're not even five minutes away from where I work. That's way too long. I was leaving the office when it finally arrived read more

Placed an order on 11-4-2019, on line. After one hour went by I called the store to check on my order and they told me it was almost ready Unfortunately my order did not arrive until 30 minutes later after I made the first call. the entire wait was one hour and 45 minutes almost 2 hours to get my order * There was no apology or explanation as to what the delay was. Needless to say my lunch hour was only 30 minutes and I was unable to eat at my lunch and had to wait until after work at 5pm . So I basically paid for a sandwich I was unable to eat and had to throw it away ** I find this to be poor customer service and I am very disappointed in the Management to allow this to fall threw the cracks. I have been a long time customer and so has my entire office of over 300 people so this kind of experience is not good for business read more

First time customer. Went to the location on Murfreesboro pike. The person taking my order was obviously pharmaceutically/chemically impaired with a blank stare. Didn't even put my sandwiches in the bag. Sandwiches were almost completely bare. I don't recommend going here. read more

So let me preface this by saying that I love Jimmy John's. Unfortunately, I've ordered delivery (right across the street) from this location multiple times, and there's always a problem. Just last week, my delivery took over an hour, they left out a sandwich, then took another hour to bring me the correct sandwich. RIGHT ACROSS THE STREET. Just ordered a veggie sandwich, it took 45 minutes, and alas, it had turkey on it. I hate to say it, but I'm going to have to leave Jimmy behind. read more

Freaking fast. Not so much. Rude, irresponsible,yes. Neglected to bring my drink and then blocked my call

Good meat but they dont build their sandwiches good. A bite should have all the ingredients. Instead you get a bite of just lettuce all packed on the top. Then just a hunk of the meat. 2nd visit will stop me from ever coming back. The health dept will be contacted when I leave. Mopping the floor, while making sandwiches and not washing hands is a terrible look read more

The one star is because the sandwiches are decent. I advise not to get delivery. It is anything but fast. The previous reviews are correct about the deliveries taking over an hour. It's sad. read more

Food took over an hour to be delivered. We live 1.2 miles away. They never called to let us know what was going on. I called after the first 45 minutes as I had to go to work shortly. Was informed the driver was on the way. 20 minutes late, still no sign not contact. I called again and they said the driver had forgotten something and had to come back to the store. I asked for a refund as I wasn't going to be able to eat before I left for work. He said he didn't have the authority, that only his boss did (who wasn't there, of course). Offered me a credit but why on earth would I want that experience again?? Boss never called and the money was never returned to me. Terribly run franchise. I would suggest going anywhere else, but especially if you would like your food within a couple of hours. read more

I'm not a fan of Jimmy John's in the first place, but am even more unimpressed by the behavior of the management at this location. My co-worker (who orders from this location frequently - once per week) was just treated incredibly rudely, all due to an initial mistake on the part of this location. They sent out the wrong sandwich and brought a new one. So far so good. Once delivered they asked for the original WRONG sandwich (which I assume they would not resell) back. She had disposed of the WRONG sandwich. Half was down in the garbage can and the other she had offered to me as she could not eat what was sent in error. I scraped off the mayo and had part of the sandwich and disposed of the rest of the WRONG order. When the driver asked for the sandwich back, she explained this. He then just requested the wrapper to take back. My co-worker then received a call from the Jimmy John's location in question and given a hard time about the fact that they didn't get the WRONG sandwich back. I don't understand this customer service. read more

Went online to check the menu and order some JJ for pickup from a local vendor, but NO PRICES shown on a fast food national chain website. HUGE FAIL..... JJ corporate must think normal business practices no longer apply in COVID times. I'll spend my money elsewhere. read more

The food is average, but I agree with my fellow yelper. The customer service here is non existent. I picked up a sub and asked for onions only on half. The lady at the prep station shook her head and said "No". The young cashier just said we can't do that. I said fine. There was no one in the place. I understand maybe during a lunch rush. But when empty? When I got the sandwich I told the lady, next time I would just go to Jersey Mike's. She replied, OK. With that I would suggest you do the same. They are happy to accommodate you. It's just down the street. read more

Besides the fact they deliver for only a quarter, besides the fact that - yes, for them to make your sandwich, it can literally be less than a minute - besides the fact that their bread is really good, their deli meets are really tasty, and their vegetables are always fresh, Jimmy Johns is a winner in my book because of the people who work there. Case in point: Last night, we had to grab a late dinner. Late, in this case, being 9pm. At that point we'd thought they'd be closed for the evening, but they welcomed me in and took my order. Curious, I asked when they close. I was told they used to close at 9pm, but since they had so many customers come right at 9pm that they would then turn away, they decided to extend their time until 9:10pm (without announcing it). That way, when people try to get there at the last minute, they actually have 10 extra minutes to get there - and truthfully, while I was there, 3 more orders came in after 9:10 and they still took them. I felt bad, because it can't be fun to be moments away from getting to close up and go home, and suddenly have to hold off on cleaning while you make more sandwiches - but they all had such a great attitude and brushed off my apologies. So you may think of it as "just a sandwich place" but ask yourself how many sandwich places would go that extra distance just to satisfy not only their customer's stomachs, but their hearts too? read more

Fast service and Great sandwiches! Great deals on the day old bread to! My personal favorite is the Bootlegger with peppers. I highly recommend it! read more

This location is TERRIBLE. They always get my order incorrect (by leaving on ingredients I requested to he removed). In addition to the incorrect orders, they're constantly delivered far past the point one would consider "fashionably late". I've waited an hour+ for ONE SANDWICH to be delivered right up the road. I don't know if they're suffering from short staff or what but they should at least give you a way of seeing where the heck your food is at. I will never be using this location again. read more

I'm generally a fan of Jimmy Johns, but this location doesn't live up to the brand's expectations. Their delivery is far from "Freaky Fast" and, frankly, it's painfully slow. I've had colleagues order pizza at the same time I ordered Jimmy Johns, and the pizza arrived first. Obviously, this is antithetical to the entire Jimmy Johns business model. They've also gotten my order wrong on several occasions, which has never been an issue at other locations. I order from here a fair amount, as I work nearby, but only because there are relatively few alternatives. Thumbs down. read more

I have to give this Jimmy John's 5 stars because yes I like their sandwiches but their service and friendliness at this location is what wins me over. They are fast and the music is pumping along in there. I appreciate that they make ordering a lunch such a simple thing a real pleasure...Even if I'm grumpy when I leave the office after they smile and give me food I'm a happy little camper... read more

Everything was going great until that g**damn polar bear stole my sandwich off of my table. When I asked him why, he told me he needed the calories for warmth. They set the A/C 0 degrees Kelvin and then tell the customers that it's really warm behind the counter. Somebody fix this; you're hurting your business! read more

Since my last review, delivery has gotten significantly faster and nothing has been missing from my order. The employees have been really nice as well. They are clearly working hard to make improvements! read more

I love Jimmy John's sandwiches! They are so yummy! The quality of the food is superb I must say! Every time I go to JJ I order the Italian Night Club. It is a like amazing! If you order it you must get it with peppers... It kicks it up a notch to a place that will make you a addict. The quality of ingredients is second to none. They do not use any processed meats or cheese in the franchise. They only use the best of the best. The quality of the food is not the only thing that is great quality in the restaurant... The service is great! They always get the order in and out fast! That is their slogan. "Subs So Fast You'll Freak". Wonderful place to grab a sub! One of the best. Check it out if you have not done so already. You will be a happy human. read more

I love this spot. Jimmy John's is my go-to when my wife and I are both working late. She sprints home to make sure that our Doberman doesn't poo everywhere in the house and I head to JJs to pick up some food. I mix it up and get different things, but my wife sticks with the Italian on wheat bread. That bread is really good. As advertised, the sandwiches come out fast. I usually get there around 7:30 to 8:00 and there is rarely a line. It's quick. One time, they let me take home like 6 loaves of their bread. If you go before closing, you may get a similar treat. If you're in a rush, but want a good sandwich at a reasonable price, this is your spot. I would rank them ahead of Jersey Mikes and Lenny's (which are both very good too). read more

Had our first subs here, and I was plesently surprised how good, fast, and fresh it was. Place was a little loud to really enjoy being there. Best part was that my little girl loved her sub, and believe m she is hard to please. Gave 4 stars because the bred was a little hard. read more

Jimmy John's - the interior of a restaurant - Delis Near Me - Franklin, Tennessee

These guys are horrible. Ordered at 4:00 (not during peak hours), it's been 40 mins and still no food. Stay away! Has to be the worst Jimmy John's in Tennessee. read more

The subs here are fairly good and the speed is amazing. If you want really good subs try Which Wich or Jersey Mike's. However this place is by far the fastest sub around In fact, it could be the fastest meal in town period. Every time I come here I am in and out in 3 min or less. Considering the subs are much better than Subway or Quiznos the speed is impressive. I also like the big pickles. read more

The reason for only 2 stars is simply because of how long it took to deliver my food. They claim to be "freaky fast", but there was nothing fast about this delivery. After spending about 20 minutes of my lunch break waiting for it I finally called to see what the status was. They informed me that mine was "the next one to go out the door once the delivery driver returned." It was another 20 minutes before they called back to say it was just leaving the restaurant. All in all it took close to an hour for my sandwich to arrive and the sandwich was mediocre. Point blank, I will not be ordering from here again. read more

I've been waiting on my ONE sandwich for over 2 hours! Called twice and only been told they're very busy. This isn't the first time either. 3 weeks ago I called after an hour and was told the driver forgot it and it had been sitting on the counter - I mean hello, did the manager not see a stray sandwich and wonder who it should go to?!? Never order from here!!!!!!! I should've learned my lesson the last time. Jersey Mike's is superior in taste anyways, I only order JJ out of convenience and it's clearly not. read more

If you want to wait 2 hours for your sandwich, this is JJ's to order from. They may write you a fake apology email too. They may offer to refund you, and make up for their poor efforts. At the end of the day all that is a crock. They didn't end up doing anything for my wait. Even worse they GM reached out and said he would, nope. Our office ordered there weekly, now they don't. Poor customer service will always overcome. read more

Me and my family order weekly from this store. They are the slowest delivery ever. Not fast at all. Averages over an hour. Really?? Zero stars if I could. And when you call they could care less. read more

11 minutes from the time I pressed the "submit order" button to the time I had it in hand and looked at the time....AND my order was perfect! It doesn't get much better than that! read more