Had the greatest service ever from April May. I could taste the care that she put into my sandwich. So much so that I walked back in to let her know and get her name. read more

Walked in today and no one was in there working. Both of the guys on duty were sitting in their cars. When one finally came in I ordered a veggie little John and he asked if I wanted cheese on it (it comes with cheese) and then he charged me for adding cheese. He says to wait and the other guy will make it. The next guy comes in, puts gloves on and cuts the bread (gets confused by the extra cheese charge because I just wanted normal cheese), and the other guy walks out. The man making my sandwich then goes outside to look for the guy and touches the door with his hands and proceeds to continue making my sandwich with his dirty gloves. So basically horrible service and unclean despite the place LOOKING clean. Ew. read more

Never again. I walked in and this poorly dressed, ungroomed man says, "hold on a minute". As I'm standing there, he's having a personal conversation and NEVER ended his personal conversation. I walked out of the store and decided that I should get his name so that I could report the incident. I walked back in and he walked back to the register, still on the phone and STILL never got off the phone. I began taking pictures of him and he proceeded with his personal conversation as if I wasn't standing there. Unbelievable ‍‍. I just left and he casually walked to the back of the store and remained on his cell phone. I understand that customer service is non-existent these days, however, it's at a level now that I never thought I'd see. read more

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AVOID!!!! Horrible service!!!!! Don't go here. Today 7/1/25 5:05 pm. Only one person, someone told me he is the manager, made mad noises when people came, throw stuff around like hating he was getting more orders. Never even ask for my order or recognize I was there. Left immediately I don't want a person like making my food. You missed $55 order dude!!! Went to the one on Preston Rd. Kind people helped me there!! Only 5 min away. read more

Walked in to get my pickup order. The old man with goatee was super friendly and told me to have a great night. For his service and hard work, i give this location 5 stars. Thank you! Also, my order was wrong. I ordered unwich, and got bread. Its ok tho, i still ate it. I understand stuff like this happens, thank you and continue to serve us! We appreciate you hard workers read more

Jimmy John's - Staff member who was very friendly and kind to me! - Sandwiches Near Me - Dallas, Texas

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Horrible service! Do not come here the old guy with the goatee was rude. Would rate zero if I could. I asked to use the restroom because it was an emergency and he refused. He said it was for his customer's only. Policies that can't be bent for human beings needs is outrageous and I would hate to eat the food of someone who prepares it with an evil heart like that. Acting like I was a hobo or something.... Just needed to pee. read more

Jimmy John's - This is the a-hole who restricted my accesses and right to use the restroom. - Sandwiches Near Me - Dallas, Texas

This location has the worst customer service I have ever experienced! Many times, items are left out of my order or not given what I ordered. My coworkers and I have been ordering from this location for YEARS! Orders have been slacking and at times do not include paid for extras. The Manager Larry Pool could not care enough to come to the phone and address my issues. The female worker was less than accommodating. This will be the LAST time I order a $25 sub sandwich (paying for delivery also) from this place. The food is subpar for the end result and the treatment of customers is less than pleasant. read more

I walk in to pick up my order & was ignored the whole time. When I called them out about it the homeless looking guy with no teeth said "i sAiD Hi WhEn YoU wALkEd iN." Even if you did say Hi, everyone else working there still ignored me even when everyone had left. They should change their name to "wE hIrE aNyOnE sAnDwIcHeS" read more

not too sure why the reviews in the past have been low..maybe a change of management/employees or a few bad days on their end BUT i love this location!!!! I've never had any issues with them and have been a couple of times. everyone is super friendly, helpful, and just awesome!! never any issues with my order or anything of the sort. read more

Gentlemen with the mustache and glasses, always has a poor attitude. I walked in to order a sandwich and I assume he was on his lunch break and he sighs and make the sloppiest put together sandwich as he was upset he had to work. I will not be coming to this jimmy John's anymore specially because of him. He has a horrible attitude every time I've come read more

let me tell you!!! they are the nicest people ever in there and always do me right. sandwich loaded up with that meat, cheese and toppings!! will only go to this location read more

Jimmy John's - YUMMMMMMMM - Sandwiches Near Me - Dallas, Texas

Sandwiches have too much bread. Overpowering the contents. Drinks are average, service is ok.

The food is good but the customer service is not. I ordered a meal for delivery and it took over an hour for it to arrive. They did not follow the instructions on the order and my drink was missing. When I tried to call them, I was either put on an endless hold or it rang unanswered ... finally answered after being on hold for 10 minutes. I was told they could send the runner out and it would take an hour. I asked for a refund and was told that I could get a credit, but the credit would not be on the app... it would be for this location only, I would have to call the order in, and it would only be good for a limited time. I told them to go ahead and deliver my drink. I know they are busy during lunchtime, but I didn't even receive an apology and the person I spoke with was very curt and unfriendly. read more

I ordered a #6 Slim Combo and when I went online there wasn't a good description on what was on the sandwich so I went to the menu and verified what the #6 slim included and choose that one based on the description. When I got my sandwich delivered It only had cheese???? I called the location to let them know that the sandwich I was expecting was not what I actually got. The manager was really rude and was arguing with me saying that their vegetarian option was #6 and consists of only bread and cheese which has been that way for years! He was not listening to me and kept talking over me which made me not want to reorder and just request he void my order. I find it very unprofessional to avoid a customers concerns and justify their mistakes. Due to this occurrence I will no longer be ordering from Jimmy Johns nor recommend to office colleagues and friends. read more

Jimmy John's - Bread and cheese - Sandwiches Near Me - Dallas, Texas

Nothing freakishly fast here ordered at noon and I got here at 1:17 now I have no time to eat because my lunch is over will not so this again read more

Placed my order before they opened to be delivered at 10:45 am and nearly an hour later, nothing has come. I called the location 3 times and no one ever answered, nor was there an option for me to leave a voicemail. The phone just rang and rang until Verizon told me the call couldn't be completed. Will be filing a dispute on my credit card and never ordering from them again read more

12:30 on a Saturday and closed!!!! Across the street from a hospital. Not sure why it's closed but looks like other people say that too!

The little boy with the big nasty cold sore on his mouth that was oozing needs to work on his people skills. He lowkey got smart with me over a bag of chips, plain rude. But for Jimmy John's corporate maybe people with nasty cold sores should cover with a face mask or not be making sandwiches read more

I went there around 5:15pm on a Tuesday and they shut off the lights before I reached the door, which was locked. They're not supposed to close until 8 so that was weird. No idea why they'd close that early read more

30 mins till 12 and the doors locked and the chairs aint even down the man inside straight up ignores everyone dont even have enough respect to come say something why say open at 1030 if they dont have someone there ready and open at the correct time? read more

Asked for giant (I guess "gargantuan") #6 vegetarian with sprouts & pickles "save the scoops" no mayo add dijon.....I repeated it several times and what the fuck did I get? A fuck sandwich loaded with fucking goddamn meat which I haven't eaten in over 40 years!!!!'. As if THAT? Wasn't a fucking enough screwup?, I was told that they accidentally threw out my "scoops". I don't know, i'm sort of retarded but I guess they could've fucking scooped it out of some other bread and taken care of it I would think. There was no line, the phones were NOT ringing, there was no one else waiting on any other fucking orders and They couldn't even get my goddamn fucking order right. After me repeatedly saying it three different times. I wanted a #6 but the full giant version with pickles and sprouts and save the goddamn fucking scoops. How fucking hard is it to make one fucking sandwich?. Apparently it's rocket science level.... read more

Not really sure if I should be posting a review about this on here. I had a sandwich delivered to my office. The girl came in, asked for me to confirm I was the right person who ordered the sandwich. Music was playing from my computer (You Make my Dreams by Daryl Hall & John Oates). I said thank you, smiled, tipped her, and started going back to work as she walked out of my office. About 30 seconds later, she came back and mumbled something, I asked her what she said, she mumbled again. I said to her "I'm sorry I don't understand what you are asking" and she says "Why did you call me a F****** whore?". I said "I beg your pardon? I'm so sorry but I didn't say anything after 'Thank You' , there was music on so maybe you misunderstood?" She disagreed and said I called her that and walked out. I'm a little baffled and I'm not really sure I want to order from this location anymore..... read more

Tried to go in at 8:30PM and they had the lights off, chairs up and were cleaning and would not let us in. It says they close at 9PM.

I completed my order online at 12:09pm and didn't receive it until 1:37pm. What happened to freaky fast??,

I love Jimmy Johns, I stop by this location about 2 times a week. This time I was coming home after an 11 hour shift in Coppell and just wanted to pick up a couple good sandwiches for myself and another. As I walked into the store there were no other customers, I proceeded to the counter and looked up to the menu trying to decide what to get. I made eye contact with the young lady behind the counter trying too be friendly without any reciprocation from her at all, no greeting, no smile except what seems to be frustration because I was trying too decide and I didn't already know what I wanted. Her facial expressions were as if I had took her away from her doing her favorite tasks. She didn't have a name tag on either. As I ordered she tossed around the sandwich bread and toppings like a pouting child, I asked for provolone cheese on the turkey sandwich and she acted as if it was the end of the world, I asked for vinegar and oil and in her frustration she quickly grabbed the bottle and squirted it on like she wanted to squirt it on me. Then I asked for a second sandwich an 8" Cuban, her eyes got so big as if she heard an offensive joke. I could tell she was fighting herself from going nuts on me, but I had one more request. I asked if I could get onions on my Cuban, she stopped making the sandwich and her professionalism completely flew out the door by huffing and dropping her shoulders as if I was a parent asking a 10 yr old child to clean their room. I then asked her if I was putting her out. She acted as if nothing was wrong, she shook her head and said "you ok". I replied, "you're certainly acting like it". She just shook her head again. Just before this a customer walked in and was right behind me. She finIshed up, rang the transaction, handed me the bag with the Cuban in it and receipt, I had to grab the turkey sandwich and place in the bag with my Cuban myself. I smiled at her and said have a great night! She said nothing. Her name on the receipt says Timishia. Luckily the sandwiches are good, experience is also a factor customers use to decide whether to frequent a business. I think that after this experience I will have to fulfill my sandwich choices at another location. Timishia just left a really bad taste no matter how good the product you're selling is! read more

Jimmy John's - Receipt for purchase. 2/08/20 7:26 pm Chk# 52 Tkr # 38 Reg #1 Timishia - Sandwiches Near Me - Dallas, Texas

This location has the same great sandwiches as the rest of the Jimmy John's locations but turnover seems high in this location. I usually order ahead and see my sandwich ready and waiting on the rack in the back when I walk in but end up waiting several minutes as the new hires are being trained on the process. It's Jimmy John's good but it's most definitely not been fast service when compared to other locations. read more

This is third time this location has been over 30 minutes late, which matters when you only have 30 minutes to eat lunch. When I called, I was placed on hold without an apology, to get the manager. I was on hold for awhile, so I hung up and called again. Larry, the manager, said an employee had a family emergency and the next driver didn't get there until 11 (my order was to be delivered at 10:30), which was almost the same excuse used on previous occasions when my order was very late. It would have been nice to receive a phone call or update email so that I could have made other arrangements. read more

Freaky slow......this location is awful. Took an hour to get a sandwich. Then when I called about my order I got attitude from an employee and was told it was already paid for and nothing they can do. Do not order from this location. Slow and rude. read more

Whatever female that just answered the phone was hands down the rudest employee I have spoken to. For real straight rude and unprofessional!

Freaky slow, not sure why but this is the slowest jimmy johns location in the US. COVID Maybe hit them hard but they are a 1 minute drive from the front of the Childrens hospital and they have taken over an hour each of my last two orders. The one before that was 45 minutes after they received the order. Just be forewarned read more

I come to this location to redeem my reward on my Jimmy Johns app, but the guy was very rude and he said he doesn't care , very rude !

Took an hour to get my sandwich. Not freaky fast at all.

Freaky fast? Absolutely not. Will drop off food and not mark it as "Delivered". Only order out of desperation when at work and am always disappointed. read more

Food came quickly and was fresh. Not much else to say, you pretty much know what you are getting from Jimmy John's. Tasty and reasonable for delivery when you can't leave the office. read more

This location should not even exist due to just so many factors. This location is right next to a Starbucks across from Medical City Dallas next to HWY 75 on Forest Ln. With that information alone. This should be a hot spot for business! But sadly, they aren't that busy. Every Jimmy John's I go to is always busy at lunch and dinner and staff is always at par. I get customers suck now a days because COVID has altered the way we socially interact now but Jesus Christ. Walking into this Jimmy Johns is literally the text book definition of a "bad experience". Workers look at you like you just ruined their whole day, they talk to you like they wish you would just leave the store and make you're own sandwich at home plus they make your food like you're an inconvenience. Not to mention, but what are with these weird hours? If you're only going to be open on weekends for 4.5 hours, why be open at all? I get you're open during lunch but your staff and business is literally loosing money to the other Jimmy John franchises in the area for any hungry people after 3:00pm. And again not to mention the random early closings on Monday-Friday??? The extremely poor attitude and skills to communicate to another human drives all reoccurring customers AWAY! I really think this franchise owner is silent firing himself if you ask me! read more

I literally order delivery almost twice a week from this place because I love their food. BUT, I highly recommend you do not order from this location. My last 3 orders from them were all messed up; it's like they don't even read what you select on the website. If they actually opened their eyes I think this place would be amazing read more