Though I frequently order from Jimmy Johns, I can safely say I'll never order from this location again. I placed an order for delivery and the entire time, the girl taking my order was giggling. I was confident my order was going to be wrong so I asked if everything was okay and she replied "yes sorry, someone was making me laugh". I continued to order and asked if she was getting everything down and she said yes. Apparently she did not. The delivery came quickly and the driver was friendly but when we opened the bag, the order was incorrect, as expected. Normally, I'd pass it off because hey, it's Jimmy Johns not Coach Insignia, but we were charged for cheese we didn't receive, most of the toppings were wrong, and I was irritated at the conduct of the employees taking the order, so I called to complain. When I spoke to another employee, I mentioned whomever took my order was laughing the whole time and he explained it was the General Manger tickling the girl taking my order. Apparently, he had left for the day, so I couldn't talk to him but the other manger did correct our order and send new subs free of charge. I don't think it's asking a lot to hold off on tickle fights until after you've ensured the one thing you're supposed to do correctly (take care of your customers) is complete. The one redeeming quality (and why I didn't just call this a one star experience) was the delivery driver who was fast, polite, and far more professional than the GM who obviously skipped his sexual harassment training. Promote the driver and get the GM an Elmo doll to play with. read more

Delivery driver lady driving blue minivan is absolutely horrible at control on her speed going down Cotton close to 60 miles an hour and erratic merging, and also using her phone while driving to take pictures Jimmy John's freaky, fast, freaky dangerous read more

I ordered lunchboxes for my employees and was shocked when I unwrapped mine, there was meat and cheese - that's it! What kind of catering is this? These couldn't even be called subs! Being in charge of the event I was completely embarrassed. The delivery driver then went on to complain how much work it was to make the order with only five employees. They weren't able to put the pickles in the lunchboxes! read more

Delivery took over an hour. There was no tracker or estimated delivery time on the JJ app. Do better Jimmy John's or stop calling yourself freaky fast. read more

Jimmy John himself maybe be freaky fast, but this location sure doesn't follow that thought process. Ordered 2 subs and it took over an hour to receive them, and they were made wrong. This place does a horrible job at upholding the standards of Jimmy Johns locations. read more

Everytime I order from here they get my order wrong. If I order from them again I will NOT be tipping at all bc these ppl can't make a simple sandwich read more

Jimmy John's - What a joke - Delis Near Me - Chesterfield Township, Michigan

I have never once had an issue ordering an unwich from this location over the past 2 years... I have never once had a tomato on my sandwich when I always request no tomato. This is not an Unwich, this is a salad thrown into some parchment paper . I am highly disappointed... please see attached photos read more

I don't know why everyone rips this JJ's a new one, I've been here twice and never have an issue. I do mobile order pickup and it's ready on time and accurate. Sandwich was fine to me and if you're complaining about the skimpy amount of meat they give, that's for all locations as a whole. I'll still be coming here when I'm in the area. It's your regular JJ's to me. read more

Thus is the second time I ordered from here in the last 3 months and took over 45 minutes for delivery. 2 miles away. I received no apology, just excuses....new driver, no delivery person, call offs, etc. I cancelled the order this time. Wasted my entire lunch time WAITING! NEVER SGAIN will I waste my time read more

Messed up my order so bad, didn't give me 1 out of the 2 sandwiches I ordered. I came into the whole kitchen staff talking to some loud dude about his first tattoo and couldn't hear the kid I was ordering from at the counter. Also forgot to toast my sandwich. read more

Totally rude a-hole cashier who had my subs sitting out on a table by a cooler for anyone to grab instead of in a fridge behind the counter. He was mad because I was there at 3 pm instead of 2pm because I had something I had to do. Subs were warm with hardly any meat in them. I will never set foot in that place again. read more

If I could give this store 0 stars I would. 2 hours for a delivery of jimmy johns 2 miles away? This is unacceptable! And COVID is NOT to blame as this has been an issue with this particular store in the past way before covid! We've already emailed corporate! read more

Horrible service. Refused to put mayonnaise on a slim (for a child). Refused to give me a knife to spread the mayo I had to put on from a packet (myself) or cut the sandwich for my three year old. Not child friendly at all. And they weren't busy, I was one of two people total at the time. Won't return. read more

My little ones wanted JJs as a treat, it was our first time at this location. One kid wanted salami and cheese. He got a $4.29 piece of bread with 7 thin slices of salami, they forgot the cheese. Other kid just wanted bread, lettuce, and mayo. Whatever, if they eat it, I'll order it. These scammers ring up a #1 with "no" everything but mayo and lettuce. $5.29! Are you kidding?! The adults had full sandwiches & the prices are fine for that. But come on, you're charging a kid $5.29 for bread, lettuce, and mayo. That's a rip off! Now I read these reviews and I can't believe how many other customers have been cheated at this location. Shame on this place! We won't be back and will make sure friends/family don't go here, as well! read more

I had jimmy johns delivery. The driver seriously creeped me out. He stood there just staring. The driver forgot staws and napkins. When asked about it he blankly stared at me. Sorry not up to expectations and now i feel weird that this guy knows where i live. read more

I always order from jimmy johns. Any other location is great. The whole motto is "freaky fast delivery". Any other location gets it to me super fast but this location ALWAYS takes at least 40 minutes read more

This review relates to what I just discovered about Jimmy John's; Freaky High Delivery Charges! I place a delivery lunch order for my work with Jimmy John's every few weeks. I had noticed that we were short for the total a few times and always assumed it was our error. I placed an order on Thursday for delivery on Friday, September 13th. Our order with tax came to $84.68. After we figured in tax and tip, we had $97.90 ready in an envelope for the delivery person. When I called JJs Friday morning to confirm receipt of our fax I asked for the total. The employee told me our total was $100.50. I asked about the current prices and told the employee I had checked the website the day before. The employee told me the prices listed on the website are only for orders that are picked up and proceeded to tell me that there is a charge per item for delivery orders. I told the employee that nowhere on the website does it clearly indicate this fact (there is a small section on the printable menu under catering that states this per item delivery charge). The employee was understanding and said that we were not the only customers this has happened to and that it was a recurring issue at his store. He even told me that his manager has called the general manager several times about this problem. As I mentioned before, based on the online menu prices, our order total with tax came to $84.68. The total the JJs employee gave me was $100.50. That's $15.82 more based on the per item delivery charges! Really? Jimmy John's thinks it's okay to charge over $15 to deliver food less than two miles? I asked how they handle this problem and he told me that the delivery person just does not receive a tip. I did not think that was right, so I collected more money from all of my co-workers so that the delivery person would receive a tip. I have posted a comment on Jimmy John's Facebook page and received a canned, surfer-dude style response which included the verbiage, "C'mon man, a small delivery charge for a great sandwich is pretty sweet!" I can understand a flat delivery fee of $3-$5. That is reasonable. But to tack on per-item delivery fees that add up to over $15 for one order? I think that's exorbitant. I also contacted Jimmy Johns via their website and went through this same story. I received a reply which made me question whether or not the customer service rep even read my e-mail. Ashley explained how JJs configures their delivery prices, she mentioned the block of text on their printable menu about the per item delivery charge, and then she suggested I contact my local JJs to find out how they calculate their pricing. I already did all that and clearly went over it in my e-mail. Sheesh! Jimmy John's needs to update their website so it clearly indicates this per-item delivery fee which can lead to a significant difference in a final total. There is no way to calculate it beforehand because it is all item-specific. It's too much to try to figure out when it should be so much simpler. Rio Wraps only charges $3 for delivery. I guess we'll order from there more often. read more

Worst Jimmy Johns's I been too. I will never order from this location again. My sandwich had the wrong sauce on it and I called and talked to the manager. He didn't offer any kind not recommendations and asked me "that was all ". Didn't trying to fix it or anything and the staff was rude. read more

Food is decent. Fast is not the job one at this location. We ordered at 545 and delivered at 630. Jimmy John not fast.

This is one of the best Jimmy Johns I've been to. The service inside the restaurant is great, the staff is friendly and they are very quick with making the sandwiches. I have never had a problem accuracy and my sandwich has always been delicious! When calling for delivery the staff has always been very cordial, the delivery is extremely fast. The drivers are very courteous and I have never had any issues with my orders. This is a great Jimmy Johns! read more

Hi, my daughter order us 4 sandwiches. They were delivered on time. The taste was ok but the bread was extremely hard and stale especially at the ends. I called this morning to tell them bread was hard on all sandwiches. the gneral manager matt said i should have called last night. Also he said we can have a 15% off discount on next order. Right. I don't think so. thanks alot for bad food. read more

The food was OK. HOWEVER...The delivery guy accidentally left a drink. We checked all around the orders and no one had ordered one. Someone took it and drank it. Delivery guy came back and asked for the drink back. When we told him that someone had drank out of it, he asked "How much?". He was going to take the drink that someone drank out of back AND GIVE IT TO ANOTHER CUSTOMER. Disgusting. read more

Freaky fast? More like freaky slow. 40 minutes for delivery 3 times now. Each time the delivery guy had an excuse as to why they were late. Will not be calling them anymore read more

I ordered a party platter under my husbands name (Rick) and the girl on the phone was extremely helpful. She took the time to explain each sub option and was very respectful and even recommended the most popular sub options. Everything tasted amazing and I would highly recommend this location! read more

my food came. came delayed. what kinda bafoonery. i was hung up on 2 times by a woman, and another time by a man. nobody helped me with my order, all they said is "it has to be there" if it was here i wouldve eaten it. wouldnt reccomend this particular store. read more

If I could I'd give zero stars! The employees & manager, Mark I believe his name is, are incompetent & rude! I ordered a sub that does not have cheese on it, so I asked for cheese & had the pay extra. When I got home I realized that they did not put cheese on it & they put tomatoes on when I specifically said I didn't want tomatoes. I called & spoke with the manager, told him all this, he LAUGHED at me & told me he'd give me a "cheese credit"! This is not the first time that I've had a problem with this location, & others, but it will definitely be the last! I'm taking my business elsewhere. read more

Beware of this place! Today I ordered two sandwiches for eating in and they wanted to charge me 25-cents for a small cup of water. Ridiculous! Based on the other reviewers this location is fee-happy. I totally agree. What next? Will they start charging for napkins (per ply), or for use of the bathroom (per ply or per flush). I also noticed they were heavy on staff and many of them were just standing around doing nothing when tables and benches in the eating area were dirty and needed to be wiped down. I felt as though I should have been able to charge them 25-cents for cleaning the seat I cleaned off for myself. read more